OneCloud IT Solutions

What OneCloud IT Solutions does

OneCloud IT Solutions is a privately-held Australian managed IT services provider (legal entity ONECLOUD TECHNOLOGIES PTY LTD) founded in July 2014 and headquartered in West Gosford, NSW. The company delivers day-to-day IT support, network and cyber security, cloud services, business phone systems, and IT consulting to small and medium businesses on the NSW Central Coast, with extended coverage into Sydney and Newcastle and select support for multi-site clients across Australia. Customer scope ranges from single-site micro-businesses to multi-site operations employing 200+ users, served across verticals including education, accounting, construction, real estate, automotive, and technology.

The underlying technology stack is built on the Microsoft ecosystem: OneCloud holds Microsoft Solutions Partner designations in Modern Work (Microsoft 365 productivity, collaboration, endpoint deployment) and Security (identity, threat protection, compliance), and delivers Microsoft Azure infrastructure, Microsoft 365 productivity, and Microsoft Teams Direct Routing services. Operations are supported by a ScreenConnect remote support portal, hosted PBX infrastructure integrated with NBN, and an in-house team holding 70+ years of combined IT industry experience. Cyber security delivery is aligned to the Australian Cyber Security Centre's Essential Eight framework, and OneCloud is a participant in the ACSC Partnership Program.

The business model combines three revenue streams: (1) recurring managed IT services delivered through tiered subscription plans covering monitoring, maintenance, helpdesk support, and security for SMB clients; (2) project-based IT consulting including cloud migrations, office fit-outs, relocations, and network design; and (3) hardware and software procurement with revenue from equipment markup. Distribution is sales-led and consultative, using direct outreach, website contact forms, phone sales (1800 663 253), and a remote support portal. The company is registered as an NSW Government supplier (buy.nsw profile 163908), opening public-sector procurement as a secondary channel. Ownership and control rest with Managing Director Chris Benson and Technical Sales Director Damian Shaddock, with Operations Manager Craig McLaren leading delivery; no private equity, venture capital, or external institutional investment is indicated.

Name

OneCloud IT Solutions

Legal name

ONECLOUD TECHNOLOGIES PTY LTD

Website

https://onecloud.com.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

OneCloud IT Solutions is an Australian managed IT services provider delivering Microsoft Azure, Microsoft 365, cyber security, cloud migration, and hosted PBX services to SMBs across the NSW Central Coast, Sydney, and Newcastle, with clients ranging from micro-businesses to multi-site firms of 200+ users.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYHDAEALAK

IT Governance, Risk & Compliance (IT GRC) Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

SECONDARYHDAEALAD

IT Asset Management (ITAM) Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

SECONDARYBPAEAJAB

ITIL/ITSM Process Consulting & Implementation

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYHDAEALAI

IT Incident, Problem & Change Management Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

Keywords

• Managed IT services
• Cyber security services
• Cloud migration services
• IT consulting
• Network security

Headquarters

HQ city

Gosford

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed IT services delivered through tiered support plans covering monitoring, maintenance, security, and helpdesk support for SMB clients. Plans are tailored to client infrastructure, size, and complexity.
2. IT Consulting & Projects: Project-based technology consulting including cloud migrations, new office fit-outs, relocations, server/network design, and implementation services.
3. Hardware & Software Procurement: Sourcing and supply of IT equipment including servers, computers, networking hardware, firewalls, monitors, printers, and backup devices. Revenue generated from markup on equipment sales.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

OneCloud IT Solutions is a managed IT services provider delivering day-to-day IT support, around-the-clock monitoring, cybersecurity, cloud migration, disaster recovery, and IT consulting to small and medium businesses across Australia's NSW Central Coast, Sydney, and Newcastle. Services are delivered through tiered monthly Managed IT Services Plans, project-based consulting engagements, and hardware/software procurement, anchored on Microsoft 365, Microsoft Azure, and aligned to the ACSC Essential Eight cybersecurity framework.

Product overview

OneCloud IT Solutions is an MSP (Managed Service Provider) delivering a portfolio of ten core services across four practice areas: Managed IT and Infrastructure (Managed IT Services, Network Security, IT&T Consulting), Cyber Security and Continuity (Cyber Security, IT Disaster Recovery & BCP, Email & Spam Protection), Cloud and Microsoft Services (Cloud Services, Microsoft Azure & 365 including Teams Direct Routing), and Procurement and Connectivity (Hardware & Software Procurement, Phone & Data Services including Hosted PBX). The offering is structured as a platform of coordinated service modules — Managed IT Services serves as the core day-to-day support wrapper, supplemented by specialist services in security, cloud, and communications. Services are available as tiered managed plans, project-based engagements, or hybrid arrangements, scaling from single-site micro-businesses to multi-site operations with 200+ users Australia-wide.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Day-to-day IT support, around-the-clock monitoring, maintenance, and management for SMBs. Covers remote and onsite troubleshooting, desktop and server hardware and OS faults, software issues, network faults, and scheduled maintenance. Delivered through tiered Managed IT Services Plans scaled to business size and complexity on a monthly subscription basis.
• Network Security IT server and network monitoring, breach response, perimeter hardening, firewall management, intrusion detection and prevention, VPN configuration, endpoint protection, and continuous monitoring. Protects SMB clients against malware, ransomware, phishing, and unauthorised access.
• IT&T Consulting Technology advisory and strategic planning covering cloud migrations, new office fit-outs, relocations, and server/network design for on-premise and hosted solutions. Includes personalised recommendations, technology planning, procurement guidance, and ongoing strategic advice delivered on a project basis.
• IT Disaster Recovery & BCP Disaster recovery assessment, planning, testing, and implementation. Includes Business Continuity Planning (BCP), gap analysis against cybersecurity frameworks, stress testing, staff training, and verified backup solutions with local and cloud recovery options.
• Email & Spam Protection Inbox filtering and email security covering spam, spyware, malware, ransomware, phishing scams, spoofing, worms, trojans, and other malicious email activity. Includes link and attachment scanning, quarantine capabilities, and breach recovery support, layered on top of Microsoft 365 or Google Workspace.
• Cyber Security Full-stack cyber security services including threat assessment, incident response, email security, breach recovery, and alignment with the Australian Cyber Security Centre's Essential Eight framework for SMB clients.
• Cloud Services Cloud migration, hosting, and scalable cloud computing covering cloud hosting, managed cloud infrastructure, secure backups, and hybrid solutions combining cloud and on-premise systems. Enables access to software, applications, and data from any location.
• Microsoft Azure & 365 Microsoft Azure infrastructure deployment and Microsoft 365 productivity suite implementation. Includes Azure virtual machines, cloud storage, database hosting, disaster recovery, Microsoft 365 applications (Outlook, Word, Excel), Teams chat/call/meet, and cloud storage, delivered under Microsoft Solutions Partner designations in Modern Work and Security.
• Hardware & Software Procurement IT equipment sourcing and supply including servers, computers, laptops, networking hardware, firewalls, monitors, printers, and backup devices. Includes fit-for-purpose recommendations and configuration assistance, with revenue from equipment markup.
• Phone & Data Services Voice and data services including NBN connectivity, hosted PBX, Microsoft Teams direct routing, and cloud storage. Provides tailored PBX and data solutions for business voice and data requirements.

Quantifiable outcome

• Recovery of $40,000 payment breach from phishing email scam
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner under the Microsoft Cloud Partner Program with designations in Modern Work (covering Microsoft 365 productivity, collaboration, and endpoint deployment) and Security (covering Microsoft security tooling across identity, threat protection, and compliance). Delivers Microsoft 365, Microsoft Azure infrastructure, and Microsoft Teams direct routing for SMB clients.
• Australian Cyber Security Centre (ACSC)coreStrategic or Co-development PartnerPartner in the Australian Cyber Security Centre (ACSC) Partnership Program, the Australian Signals Directorate initiative that shares cyber threat intelligence with trusted industry partners. OneCloud implements Essential Eight controls for SMB clients and supports clients with incident response, email security, and breach recovery aligned to ACSC frameworks.
• NSW GovernmentminorChannel Partner/ Reseller/ DistributorRegistered NSW Government supplier (buy.nsw profile 163908) enabling OneCloud to provide IT services to NSW public sector clients through government procurement channels.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• The Missing Link: Australian IT services and managed security provider delivering managed IT, cloud, and cybersecurity services to SMB and enterprise clients, with comparable Microsoft-and-security-aligned service portfolio.
• Brennan IT: Australian managed IT services provider offering managed IT, cloud, cybersecurity, and IT consulting to SMB and mid-market customers nationally, with overlapping Microsoft-centric service delivery comparable to OneCloud.
• Computelec: Australian managed IT and communications provider delivering managed services, cloud, telephony, and IT support to SMBs — comparable tiered managed plans and Microsoft365/Teams phone capabilities.
• Veracity Technologies: Australian managed IT services and cybersecurity provider targeting SMBs with managed support, cloud, and cyber offerings; similar customer profile and service-line breadth as OneCloud.
• Northbridge IT: Australian managed IT services provider focused on SMBs with Microsoft cloud, cybersecurity, and IT consulting offerings — closely aligned service mix and customer profile to OneCloud.
• Calibre1 IT: Australian managed IT services firm offering managed support, cloud, and cybersecurity to SMB clients — comparable regional SMB focus and Microsoft-aligned service stack.

Broad incumbents

• Interactive: Australia-wide managed services and cloud provider serving SMB to enterprise; competes on managed IT, cloud migration, and security but at significantly greater scale than OneCloud.
• Data#3: Large Australian IT solutions company offering managed services, cloud, and security across enterprise and mid-market; broader portfolio but overlapping Microsoft-aligned managed services practice.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/oneclouditsolutions
• LinkedInlinkedin.com/company/onecloud-it-solutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OneCloud IT Solutions