CITY OF NORWICH

Name

CITY OF NORWICH

Legal name

City of Norwich

Website

https://norwichnewyork.net

Company type

Public

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Police Protection (922120), Water, Sewage and Other Systems (2213)

SIC

Services-To Dwellings & Other Buildings (7340), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety services
• Property tax administration
• Emergency management
• Public works utilities

Headquarters

HQ city

Norwich

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Tax Collection: The City collects property taxes from residents and property owners within Norwich city limits. Currently online property tax payments are being processed through a third-party system.
2. Municipal Services Fees: Various city services may generate fees including water department services, public works, and other utility services.

Distribution channels3 records

Marketing channels4 records

Core offering

The City of Norwich is a municipal government that provides essential local government services to residents and businesses within its two-square-mile jurisdiction in Chenango County, New York. Core services include police and fire protection, public works, water department, parks and recreation, city court, code enforcement, planning and community development, tax assessment, and emergency management through a joint operations center with Chenango County.

Product overview

The City of Norwich operates a municipal government website (norwichnewyork.gov) that serves as the official digital portal for city services. The website provides access to various city departments (Fire, Police, Public Works, Water, Emergency Management), online payment systems, public documents, community programs, and emergency notifications. The site does not offer a commercial software product but rather functions as an information and service delivery platform for municipal government operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Police Department Services
• Fire Department Services
• Public Works Services
• Water Department Services
• Parks and Recreation Services
• City Court Services
• Code Enforcement Services
• Planning and Community Development Services
• Emergency Management Services
• Tax Assessment and Collection Services
• Business Improvement District (BID) Services
• Curb Appeal Grant Program

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Woollybear WebminorOthersWoollybear Web is the company that designed and hosts the official City of Norwich website (norwichnewyork.gov). This is a web development and hosting vendor relationship.
• Edmunds & AssociatescoreTechnology or IntegrationEdmunds & Associates provides the online payment processing platform (wipp.edmundsassoc.com) used by the City of Norwich for property tax payments and other city payments. The relationship enables digital payment processing for city residents.
• TextMyGovcoreTechnology or IntegrationTextMyGov is a smart text messaging service provider that enables the City of Norwich to send important notifications to residents via text message. This service enhances resident communication and engagement with city services and emergency information.
• Chenango CountycoreStrategic or Co-development PartnerChenango County partners with the City of Norwich on the Joint Emergency Operations Center, providing shared emergency management services, weather monitoring, NOAA weather radio alerts, Skywarn coordination, and Storm Ready certified emergency preparedness programs.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• City of Binghamton, NY: Larger upstate New York city in the same Southern Tier region, providing a full municipal service portfolio plus transit, airport, and water systems. A broader incumbent for benchmarking purposes.
• City of Ithaca, NY: Larger upstate New York city with comparable service breadth, including an in-house electric utility and an active sustainability agenda. A broader incumbent reference point for digital-resident-engagement modernization.

Emerging players

• Granicus: GovTech vendor providing digital communication, records, and citizen-engagement platforms to municipal governments (similar in role to TextMyGov/eCode360 for the City of Norwich). Comparable as a peer enabling digital municipal service delivery.
• OpenGov: GovTech platform serving municipal and state governments for budgeting, procurement, and resident transparency. Comparable as a peer enabling modern municipal financial operations and citizen transparency.
• CivicPlus: Major municipal-government website and resident-engagement platform provider. Comparable as a peer vendor in the same civic-tech stack that Norwich relies on (website, online payments, notifications).

Direct peers

• City of Oneonta, NY: Similar upstate New York city of comparable population delivering full-stack municipal services (police, fire, water, public works, planning, code enforcement) under a common-council form of government — a close functional peer.
• City of Cortland, NY: Upstate New York city of comparable size and economic profile (small-city manufacturing/services base, SUNY-adjacent economy) operating the same municipal service portfolio. Highly comparable as a peer city.
• City of Norwich, Connecticut: Separate municipal government sharing the Norwich name; a small New England city of comparable population delivering the same core municipal services (police, fire, public works, tax collection, planning) to residents. Highly comparable as a same-name, similar-size city government.

Others

• TextMyGov: Direct vendor of the SMS notification service used by the City of Norwich. Included as an ecosystem participant — operates adjacent to the City rather than as a competitor, but the relationship defines Norwich's digital communications capability.

Regional players

• Chenango County: The county government that co-operates the Joint Emergency Operations Center with the City of Norwich. Operates overlapping public-administration functions (real property tax services, emergency management, public health) at a county level, making it a direct regional counterpart.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/NorwichNewYork
• LinkedInlinkedin.com/company/city-of-norwich

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITY OF NORWICH