What Médiance 13 does

Médiance 13 is a French non-profit association (loi 1901) founded in 1998 and headquartered in Marseille, operating across the Aix-Marseille Métropole. The association delivers social mediation, access-to-rights support, and energy precariousness prevention services through a network of 11+ physical reception points (points d'accueil) across five communes — Marseille, Aubagne, La Ciotat, Marignane, and Vitrolles — supplemented by home visits, door-to-door field interventions, and partner-site deployments in La Poste offices and PMI/MDS centers.

The service portfolio spans three core lines: Médiations sociales (access to administrative, housing, health, and energy rights), Médiations prévention (digital inclusion, health mediation, housing mediation, senior home accompaniment, and the CIVIGAZ gas-safety prevention program), and Autres médiations (interactive pedagogical apartments and language/school support). Core "technology" consists of trained human mediators, educational physical tools (e.g., the pedagogical apartment in Vitrolles), and certified service frameworks — there is no software platform, API, or AI component.

The business model is a conventioned-mission non-profit: services are provided free to beneficiaries and funded through multi-year conventions with public institutions (Conseil Départemental des Bouches-du-Rhône, Ville de Marseille, CAF) and private partners (EDF, GRDF, ENGIE, ENEDIS, Société des Eaux de Marseille, La Poste, and major social housing offices). The association holds France Services, Point Conseil Budget, ISFT, CAAECEP, and ESUS certifications, and is a member of the national France Médiation network. Director Daniel Linon leads a team of approximately 62 salariés under the governance of a volunteer board of directors presided over by Jacqueline Castel.

Name

Médiance 13

Legal name

Médiance 13

Website

https://mediance13.com

Company type

Private

Founded year

1998

Operating status

Operating

Short description

Médiance 13 is a Marseille-based French non-profit association (founded 1998) providing social mediation, access-to-rights support, and energy precariousness prevention to vulnerable populations through 11+ reception points across five communes of the Aix-Marseille Métropole, funded via institutional and private partnership conventions.

Ownership category

akta.pro rank

Product category

Social Mediation Services

NAICS

Other Individual and Family Services (62419), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

Keywords

• Social mediation services
• Access to rights support
• Energy precariousness prevention
• Digital inclusion services
• Housing mediation support

Headquarters

HQ city

Marseille

HQ country

France

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Institutional and Public Funding: Médiance 13 operates as a non-profit association (loi 1901) funded primarily through partnerships with public institutions (Conseil Départemental, Ville de Marseille), energy companies (EDF, GRDF, ENGIE, ENEDIS), housing organizations, and social welfare bodies (CAF). Revenue comes from conventioned missions, subsidies, and partner contributions rather than direct client payments.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Médiance 13 is a non-profit association delivering free social mediation, access-to-rights support, and energy poverty prevention services to vulnerable populations in the Aix-Marseille metropolitan area. Its core services span three lines: Médiations sociales (access to rights, energy precariousness support, social accompaniment), Médiations prévention (digital inclusion, health mediation, housing mediation, senior accompaniment), and Autres médiations (interactive educational apartments and linguistic/school support). Services are delivered through 11+ physical reception points, home visits, field interventions, and a France Services single-window site.

Product overview

Médiance 13 is a social mediation association (association loi 1901) providing human services rather than a technology product. The organization operates three core service lines: Médiations sociales (access to rights, energy precarity assistance, and social accompaniment), Médiations prévention (digital inclusion, health mediation, housing mediation, and senior home accompaniment), and Autres médiations (interactive educational apartments and language/school support). The services are delivered through a network of 11 physical locations across 5 cities in the Marseille metropolitan area, including France Services and Point Conseil Budget certified sites.

Differentiator

Problem solved

Functional benefit

Products and services

• Médiations sociales Social mediation services that help inhabitants exercise their rights and reduce inequalities through adapted mediation, including access to rights, fighting energy precarity, and social accompaniment. Targeted at vulnerable populations in the Aix-Marseille metropolitan area.
• Médiations prévention Prevention mediation services supporting vulnerable populations through social, digital, and energy transition inclusion, including digital inclusion, health mediation, housing mediation, and senior accompaniment.
• Autres médiations Various mediation actions to promote autonomy, learning, and daily well-being, including interactive apartments for education and language training / school support. Targeted at learners, families, and vulnerable populations.
• Inclusion numérique Digital inclusion services helping individuals understand and use digital tools for online services, including individual interviews and collective computer initiation workshops. Targeted at vulnerable populations facing digital exclusion.
• Médiation santé Health mediation services welcoming, informing, and orienting publics at MDS and PMI centers, accompanying individuals in opening and renewing health rights, and supporting CMU/AME applications.
• Médiation habitat cadre de vie Housing and living environment mediation helping individuals access and maintain quality housing, including social housing applications, DALO, FSL, and eviction prevention support.
• Accompagnement des séniors à domicile Home visits and accompaniment for seniors over 65 years old to address access to rights, digital divide, health, housing, and food assistance needs. Targeted at isolated seniors in great precarity.
• Prévention gaz CIVIGAZ CIVIGAZ program mobilizing Service Civique volunteers to promote solidarity and energy transition, ensuring safety of interior gas installations and sensitizing inhabitants to energy savings.
• Appartements de toutes les initiatives Interactive educational spaces designed to teach good daily practices and encourage eco-responsible behaviors, teaching water and energy consumption management and waste handling. Located in Vitrolles (and Marseille).
• Formation linguistique / soutien scolaire Language training and school support services to prevent school dropout, support academic comprehension, and help learners acquire basic French competencies (DELF A1, A2, B1). Targeted at youth and primo-arrivants.

Quantifiable outcome

• First association nationally to experiment with outbound mediation concept
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and major.

• EDF Direction SolidaritécoreStrategic or Co-development PartnerEDF is one of the founding members of Médiance 13 with 27+ years of engagement. Partnership focuses on incoming mediation at reception points and outgoing mediation for energy payment difficulties. EDF contributes to reducing energy precariousness and maintaining essential links with struggling households.
• GRDF (Gaz Réseau Distribution France)coreStrategic or Co-development PartnerGRDF is the main gas distribution network operator. Partnership with Médiance 13 focuses on energy precariousness prevention, awareness on energy savings and eco-gestures, and safety of interior installations. Collaboration strengthens actions for vulnerable populations on responsible energy management.
• Société des Eaux de Marseille (SEM)coreStrategic or Co-development PartnerFor nearly 20 years, SEM has partnered with Médiance 13 for supporting vulnerable water users. In the context of public water service delegation, SEM manages Access'Eau solidarity program, and Médiance 13 provides mediation and social support for payment difficulties.
• ENGIEcoreStrategic or Co-development PartnerENGIE has been engaged for 25 years in solidarity actions for vulnerable populations. Partnership includes awareness on energy consumption control, ENGIE piloting solutions, payment methods, and available aids like Chèque Énergie. Mediation occurs both internally and externally during field actions.
• ENEDIScoreStrategic or Co-development PartnerENEDIS manages France's public electricity distribution network. Collaboration involves energy precariousness missions at Médiance 13 sites in Marseille, Aubagne, La Ciotat, and Marignane. Partnership also includes digital inclusion, professional inclusion support, and network safety initiatives.
• La PostemajorStrategic or Co-development PartnerMédiance 13 ensures reception and support for vulnerable clients of La Poste by helping with banking and postal operations in targeted post offices. Médiance also manages a 'relais poste' contact point to strengthen proximity support.
• 13 HabitatmajorStrategic or Co-development Partner13 Habitat is the leading social housing provider in PACA region with 33,587 managed dwellings and 750 employees. Supports Médiance 13 for pedagogical apartment project in Vitrolles, working with proximity as the key principle.
• LOGIS MÉDITERRANÉEmajorStrategic or Co-development PartnerSince 2007, LOGIS MÉDITERRANÉE has been a key social housing actor managing 5,682 dwellings across 19 communes. Supports pedagogical apartment projects in Vitrolles and Marseille, and participates in Euroméditerranée operation for revitalization of Marseille's 3rd arrondissement.
• Habitat Marseille ProvencemajorStrategic or Co-development PartnerPublic housing office of Marseille city, created in 1919, managing nearly 14,700 dwellings. Supports Médiance 13 for pedagogical apartment project, contributing to housing quality and tenant support.
• ERILIAmajorStrategic or Co-development PartnerERILIA manages 90,000 dwellings in France and is the leader in social housing in PACA and Corsica regions with 1,300 employees and 7 regional directions. Supports Médiance 13 for proximity reception locations and social cohesion activities.
• UNICILmajorStrategic or Co-development PartnerSocial housing company (ESH) providing habitat solutions in Sud Region with Action Logement affiliation. Supports pedagogical apartment project in Vitrolles and proximity reception locations and activities.
• Caisses d'Allocations Familiales (CAF)coreStrategic or Co-development PartnerCAF 13 has supported Médiance 13 for school support project in Marignane and digital divide actions in Castellas (Marseille) and Charrel (Aubagne) neighborhoods. CAF contributes to family support and child development through social action.
• AMS (groupement solidaire avec Médiance 13)majorStrategic or Co-development PartnerSolidarity grouping with Médiance 13 enabling mediators to intervene in post offices in sensitive areas. Collaboration supports both social mediation and digital inclusion for vulnerable populations.

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Emmaüs France: Major French nonprofit providing social assistance, housing support, and access to rights to vulnerable populations. Overlapping target beneficiaries and some service overlap (housing mediation, accompaniment), but with much broader scope including second-hand retail and refugee reception.
• France Médiation: National network of 90+ social mediation operators in France. Médiance 13 is a member. Comparable as an industry body and operator aggregator; relevant for understanding competitive context and best-practice benchmarking within the French social mediation sector.
• Restos du Cœur: Major French nonprofit providing food aid, housing support, and social accompaniment to vulnerable populations. Overlapping beneficiary segments with Médiance 13 and complementary services (food assistance complements Médiance's rights access work), though focused primarily on material assistance.
• FACE (Fondation Agir Contre l'Exclusion): French foundation combating social exclusion through corporate-backed mediation, access to rights, and digital inclusion programs. Comparable in addressing non-take-up of rights and digital divide; broader geographic footprint but shallower territorial penetration than Médiance 13.

Direct peers

• CCAS de Marseille (Centre Communal d'Action Sociale): Marseille's municipal social action center providing administrative support, benefits navigation, and social accompaniment to vulnerable residents. Directly comparable in target population (Marseille vulnerable residents) and services, with potential for partnership or competition in the same territory.
• Fédération des Centres Sociaux des Bouches-du-Rhône: Federation of social centers in Bouches-du-Rhône providing community-based social services, family support, and access to rights. Comparable in territorial focus, beneficiary segments, and hybrid reception/outreach service model to Médiance 13.
• PIMMS (Points Information Médiation Multi-Services): National French network of multi-service mediation points providing administrative support, digital inclusion, and access to rights to vulnerable populations. Directly comparable to Médiance 13 in mission, service delivery model (physical reception points + outreach), and target beneficiary segments.

Emerging players

• CLCV (Consommation Logement et Cadre de Vie): French consumer and housing association providing rights defense, housing mediation, and energy-related support. Comparable in housing mediation and tenant rights services to Médiance 13's housing-related mediation offering.
• Crésus (association): French nonprofit providing budget counseling and over-indebtedness prevention. Directly comparable to Médiance 13's Point Conseil Budget services and similar beneficiary population, but specialized in financial accompaniment rather than multi-domain mediation.

Others

• Habitat Marseille Provence: Marseille's public housing office and direct partner of Médiance 13, managing nearly 14,700 dwellings. Comparable as an ecosystem partner rather than competitor—serves overlapping residents but with complementary role as social landlord versus social mediator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Médiance 13