Metro South/west Workforce Board, Inc.

What Metro South/west Workforce Board, Inc. does

Metro South/West Workforce Board, Inc. is a non-profit WIOA-mandated workforce development board serving 43 cities and towns in Massachusetts. The organization operates as a public workforce intermediary, connecting 541,000 workers with 37,000 businesses through MassHire Career Centers in Framingham and Norwood, supplemented by community partner referrals. Its core service tracks include Youth Connections (career development for ages 14-25 covering HiSet/GED preparation, paid internships, and trades exposure), Behavioral Health Workforce programs (free Behavioral Health Technician training via MassBay Community College, teen Mental Health First Aid certification, and supervisory licensure support), Business Services (hiring assistance, training incentives, talent pipeline development), and Labor Market Intelligence (aggregated BLS, Census, and state agency data for 43 municipalities).

The organization operates no proprietary technology platform; it functions as a program coordinator and intermediary rather than a software provider. Service delivery occurs through physical career centers, affiliate sites, employer partnership engagements, industry-specific information sessions, and a small set of digital resources (organizational website, resume-building tools). The technology footprint is functional rather than technology-led.

As a non-profit, Metro South/West Workforce Board generates no commercial revenue. Its funding base comes from US Department of Labor Employment and Training Administration WIOA grants, supplemented by multi-year grants from Commonwealth Corporation and Boston Children's Hospital, plus donations. Services are provided at no cost to eligible residents and businesses. The marketing approach is community-led and referral-driven rather than commercial, with programs promoted through partner networks, community organizations, educational institutions, and workforce development events. The entity is governed by an independent board of directors and operates without private equity, venture capital, or parent company ownership.

Name

Metro South/west Workforce Board, Inc.

Legal name

Metro South/West Workforce Board, Inc.

Website

https://mswwb.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Metro South/West Workforce Board is a non-profit WIOA-mandated workforce development board serving 43 cities and towns in Massachusetts, connecting 541,000 workers and 37,000 businesses through MassHire Career Centers, Youth Connections, Behavioral Health Workforce programs, and Business Services.

Ownership category

akta.pro rank

Product category

Workforce Development Services

NAICS

Employment Placement Agencies (561311), Vocational Rehabilitation Services (6243)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Public Workforce Development Programs (WIOA/One-Stop Career Centers) (EDAAAOAA)

akta.pro secondary industries

Employment & Job Readiness Support Services (BPAGAEAJ), Workforce Support Services & Case Management (Coaching, Wraparound) (EDAAAOAK), Workforce & Job-Seeker Services (Community-Based) (EDAAAFAM)

Keywords

• Workforce development services
• Career counseling programs
• Youth career development
• Behavioral health training
• Labor market intelligence

Headquarters

HQ city

Marlborough

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: Metro South/West Workforce Board programs and services are partially funded by US Department of Labor (USDOL) Employment and Training Administration grants. Additional state and regional funding sources include grants from Boston Children's Hospital, Commonwealth Corporation, and other workforce development funds. The organization also pursues fundraising efforts and accepts donations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Metro South/West Workforce Board operates as a WIOA-mandated non-profit workforce development intermediary that connects job seekers with employers across 43 cities and towns in Massachusetts. It delivers free career counseling, job placement, skills training, youth career development, behavioral health workforce training, and labor market intelligence through MassHire Career Centers in Framingham and Norwood, plus a network of employer, education, and community partners. Services are funded primarily through US Department of Labor grants and are provided at no cost to eligible residents and businesses.

Product overview

Metro South/West Workforce Board is a workforce development agency that operates as a single integrated service offering, not a software platform with modules. The organization provides interconnected workforce services including Behavioral Health Programs (with free Behavioral Health Technician Training), Youth Connections (for ages 14-25), MassHire Career Centers (in Framingham and Norwood), Business Services (hiring, training, incentives), and Labor Market Intelligence. These programs work synergistically to connect job seekers with businesses and support the regional economy across 43 cities and towns in Massachusetts.

Differentiator

Problem solved

Functional benefit

Products and services

• Behavioral Health Programs Workforce development initiative to strengthen the behavioral health workforce in the Metro South/West region, offering free Behavioral Health Technician training, teen Mental Health First Aid certification, and professional development for incumbent workers and those seeking licensure as Mental Health Counselors.
• Youth Connections
• MassHire Career Centers Career centers located in Framingham and Norwood providing job seeker services including career counseling, resume building software, skills upgrading, and job search assistance for low-income and unemployed adults.
• Business Services Services helping businesses with hiring and training, including candidate sourcing, talent pipeline building, hiring incentives to offset costs, and custom solutions for business growth.
• Labor Market Intelligence Data and analysis hub providing labor market information for 43 cities and towns in the Metro South/West region, including unemployment data, labor supply and demand metrics, industry data, and business establishment statistics sourced from BLS, Census, and state agencies.
• Behavioral Health Technician Training Free hybrid 8-week training program offered in partnership with MassBay Community College for eligible Massachusetts residents to become certified Behavioral Health Technicians, with travel required to the Framingham campus.

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

19 partnerships are on record, tiered core and minor.

• Commonwealth CorporationcoreStrategic or Co-development PartnerRegional workforce and economic development partner working on behavioral health workforce initiatives and training programs.
• Jobs for the FuturecoreStrategic or Co-development PartnerNational workforce development organization supporting the board's strategic initiatives and programs.
• MassHire Department of Career ServicescoreStrategic or Co-development PartnerState agency partner providing career services and workforce development coordination.
• Massachusetts Department of Transitional AssistancecoreStrategic or Co-development PartnerWIOA partner providing employment services for individuals receiving transitional assistance.
• Massachusetts Rehabilitation CommissioncoreStrategic or Co-development PartnerWIOA partner providing vocational rehabilitation and employment services for individuals with disabilities.
• Massachusetts Bay Community CollegecoreStrategic or Co-development PartnerEducational partner providing behavioral health technician training in partnership with the workforce board.
• Framingham State UniversityminorStrategic or Co-development PartnerEducational partner supporting workforce development initiatives and behavioral health programs.
• Boston CollegeminorStrategic or Co-development PartnerEducational partner providing workforce development support through the Behavioral Health Workforce Council.
• Mary Ann Morse Healthcare CorporationcoreStrategic or Co-development PartnerEmployer partner and board member organization providing healthcare workforce leadership.
• Massachusetts AFL-CIOcoreStrategic or Co-development PartnerLabor federation partner providing workforce development program leadership and labor representation.
• MEDITECH Inc.coreStrategic or Co-development PartnerHealthcare technology employer partner providing workforce development support and board leadership.
• Neponset River Regional Chamber of CommerceminorStrategic or Co-development PartnerRegional chamber partner supporting workforce development and business engagement.
• New England Laborers' Training AcademyminorStrategic or Co-development PartnerTraining partner providing apprenticeship coordination and construction career pathways.
• Greater Framingham Community ChurchminorStrategic or Co-development PartnerCommunity partner supporting workforce initiatives and providing board representation.
• Assabet Valley Regional Technical High SchoolminorStrategic or Co-development PartnerEducational partner providing vocational training and youth workforce development pathways.
• National GridminorStrategic or Co-development PartnerEmployer partner providing workforce development leadership through Energy Infrastructure Academy.
• GE HealthcareminorStrategic or Co-development PartnerHealthcare technology employer partner supporting workforce development initiatives.
• Boston ScientificminorStrategic or Co-development PartnerMedical device employer partner providing workforce development support.
• Emerson HealthminorStrategic or Co-development PartnerHealthcare system employer partner participating in behavioral health workforce initiatives.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Commonwealth Corporation: Massachusetts' statewide workforce and economic development intermediary — overlaps with MSWWB in funding behavioral health and youth initiatives and operates more broadly across the Commonwealth, sometimes as a funder and sometimes as a peer operator.
• Jobs for the Future (JFF): JFF is a national workforce intermediary and strategic partner of MSWWB, operating at a broader scale across multiple states with advisory, program design, and direct service work in workforce and education — overlapping mission but at national scope.

Others

• National Skills Coalition: National policy and advocacy organization advancing federal workforce funding and skills policy — not a direct operator but shapes the regulatory and funding environment MSWWB depends on, making it a thematically adjacent ecosystem participant.

Direct peers

• Equus Workforce Solutions (formerly ResCare): Equus is a national workforce services contractor operating WIOA programs, career centers, and youth initiatives on behalf of public agencies — directly comparable operating model and customer base (job seekers, employers, government funders).
• America Works: America Works provides employment placement, career counseling, and workforce development services under government contracts — highly comparable service mix and reliance on public funding streams.
• Boston Private Industry Council (PIC): Boston's PIC is a similar WIOA-adjacent workforce intermediary that connects Boston youth and adults to employers via career centers, employer partnerships, and youth programs — a direct functional analog operating in an adjacent Massachusetts geography.
• Goodwill Industries International: Goodwill operates one of the largest nonprofit workforce development networks in the US, offering job training, career counseling, and youth programs funded by government grants — directly comparable mission, funding model, and service portfolio.
• MassHire (other regional workforce boards): Other MassHire-designated regional workforce boards in Massachusetts (Boston, Metro North, etc.) operate under identical WIOA mandate, share the MassHire brand, deliver the same MassHire Career Center model, and collaborate on regional initiatives like the behavioral health workforce effort.

Emerging players

• Year Up: Year Up is a workforce training nonprofit serving young adults (18–24) with intensive technical and professional training and corporate internships — directly comparable target population to MSWWB's Youth Connections, with stronger employer brand recognition.
• Per Scholas: Per Scholas provides no-cost technology training and career placement for adults from low-income communities, often in partnership with regional workforce boards — comparable training and placement model with a tech-skills specialization.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/masshire-metro-south-west-workforce-board

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metro South/west Workforce Board, Inc.