Perl-Services.de Renée Bäcker

What Perl-Services.de Renée Bäcker does

Perl-Services.de Renée Bäcker is a German sole proprietorship (entity under Renée Bäcker, VAT ID DE274867092) headquartered in Riedstadt, Germany, providing specialized Perl software development, customizations for open-source ticketing systems (Znuny, OTOBO, and ((OTRS)) Community Edition), and Perl-focused training. The firm operates with 1-10 employees and targets the DACH market through a direct, project-based consulting model that emphasizes long-term client relationships and a fixed contact person rather than transactional engagements.

The company's core technical offering is custom Perl software development following Modern Perl practices, supported by a proprietary in-house framework that accelerates the delivery of ((OTRS))- and Znuny-compliant extensions. Its product surface includes bespoke development projects, ticket system extensions (with free packages published on OPAR and paid "Pro-Pakete" offered via the separate Feature-Addons brand), tiered annual support contracts (Bronze, Silver, Gold at €1,499, €5,499, and €9,999 net respectively), and Modern Perl training delivered under the Perl Academy sub-brand with sessions limited to a maximum of 8 participants.

Revenue is generated through three professional services streams (custom development, ticket system extensions, and training) plus a smaller recurring stream from annual support subscriptions. Distribution is purely direct-sales/consulting-led, with customers initiating engagement via website, email, or phone; marketing is limited to the perl-services.de website, a separate perl-academy.de training site, and light social presence on XING and Twitter. No external funding, partnerships, acquisitions, awards, or patents are disclosed.

Name

Perl-Services.de Renée Bäcker

Legal name

Perl-Services.de Renée Bäcker

Website

https://perl-services.de

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Perl-Services.de Renée Bäcker is a German sole proprietorship delivering custom Perl software development, Znuny/OTOBO/((OTRS)) ticketing system extensions and support, and Modern Perl training to B2B clients in the DACH region.

Ownership category

akta.pro rank

Product category

Custom Software Development and IT Consulting

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

• Perl software development
• Ticketing system extensions
• Help desk customization
• Perl programming training
• Custom software consulting

Headquarters

HQ city

Riedstadt

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Custom Software Development: Project-based custom Perl software development including planning, analysis, implementation, pilot testing, and acceptance phases. Revenue generated from consulting and development fees for new software and adaptation of existing Perl-based software.
2. Ticket System Extensions: Development of custom extensions for Znuny, OTOBO, and ((OTRS)) Community Edition help desk systems. Customers receive repository access with packages installable via package manager.
3. Training Services: Corporate and individual Perl training delivered under the 'Perl Academy' brand. Small groups of maximum 8 participants, covering modern Perl techniques. Training conducted at customer premises or customized to specific use cases.
4. Support Contracts: Annual support contracts for Znuny, OTOBO, and ((OTRS)) Community Edition with three tiers (Bronze, Silver, Gold). Includes service level windows, reaction times, allowed service requests, remote patches, and on-site visits depending on tier.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Perl-Services.de Renée Bäcker delivers custom Perl software development (new builds, adaptation of existing Perl codebases, workflow automation, and software redesign) alongside customization, extension development, and tiered support for open-source help desk platforms Znuny, OTOBO, and ((OTRS)) Community Edition. It additionally sells paid "Pro-Pakete" extension packages through the Feature-Addons brand and offers corporate and individual Perl training under the Perl Academy sub-brand.

Product overview

Perl-Services.de Renée Bäcker offers a portfolio of Perl-based software services centered around three main offerings: (1) Individual software development in Perl following Modern Perl practices, (2) Extensions, customization, and support for open-source ticketing systems (Znuny, OTOBO, and ((OTRS)) Community Edition), including both free extensions published on OPAR and paid Pro-Pakete available through Feature-Addons.de, and (3) Perl Academy branded training services. The company provides tiered support contracts (Bronze, Silber, Gold) for ticketing system customers. The ticketing system extensions include integration with external databases, workflow customization, and system consolidation services.

Differentiator

Problem solved

Functional benefit

Brands

• Perl Academy: Training services for Perl programming and ticket systems (Znuny, OTOBO, OTRS Community Edition) offered under the Perl Academy label.

Products and services

• Custom Perl Software Development Project-based custom development of new software and adaptation of existing Perl-based applications, covering planning, analysis, implementation, pilot testing, acceptance, workflow automation, software redesign, and project management. Targeted at German businesses needing Perl expertise that they do not maintain in-house.
• Ticket System Extensions (Znuny, OTOBO, ((OTRS)) Community Edition) Custom extensions and add-ons for Znuny, OTOBO, and ((OTRS)) Community Edition help desk systems, including integration with external databases, workflow customization, system-specific adaptations, and merging or consolidation of different ticket systems. Customers receive repository access with packages installable via package manager.
• Annual Support Contracts for Ticket Systems Annual subscription support agreements for Znuny, OTOBO, and ((OTRS)) Community Edition installations, offered in three tiers (Bronze, Silver, Gold) with different service windows, max response times, number of authorized reporters, annual service request allowances, instance counts, and bundled discounts on additional ticket-system services (Bronze €1,499, Silver €5,499, Gold €9,999 net per year; minimum 1-year term).
• Perl Academy Training Corporate and individual Perl programming and ticket system training delivered under the 'Perl Academy' sub-brand, covering Modern Perl techniques as well as administration of Znuny, OTOBO, and ((OTRS)) Community Edition. Classes are capped at 8 participants and run at customer premises or as customized programs based on specific use cases.
• Feature-Addons Pro-Pakete (Paid Ticketing Extensions) Professional-grade, packaged ticketing system extensions for Znuny, OTOBO, and ((OTRS)) Community Edition, offered as 'Pro-Pakete' under the Feature-Addons brand with demo systems available for customer evaluation.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• ServiceNow: Dominant enterprise ITSM/ESM platform that competes for the same customer budget that funds OTRS-fork deployments. Adjacent incumbent whose rise defines the market ceiling Perl-Services.de operates beneath.
• Freshworks (Freshservice): Cloud ITSM and customer support vendor serving SMB and mid-market segments that overlap with OTRS-fork deployments. Broad incumbent competing for the same helpdesk/ITSM wallet share.
• Atlassian (Jira Service Management): Major commercial ITSM and ticketing suite targeting the same enterprise service-management buyer that uses Znuny/OTOBO. Comparable as the SaaS incumbent that OSS ticketing consultancies like Perl-Services.de must either integrate with or compete against.
• Thoughtworks: Global technology consultancy with historical strength in Perl and modern programming practices. Comparable as a much larger incumbent offering custom software development services — the same professional services category Perl-Services.de operates in, but at enterprise scale.
• OTRS AG: The original commercial OTRS vendor offering commercial OTRS, consulting, and support. Comparable as a larger incumbent serving the same ITSM customer need Perl-Services.de addresses via OTRS CE forks, but with proprietary (paid) software rather than community editions.

Emerging players

• GLPI Project: Open-source ITSM and asset management platform with commercial support providers around it. Comparable as another OSS ticketing alternative with an ecosystem of integrators and consultants similar to Perl-Services.de's model around OTRS forks.
• Zammad: Open-source helpdesk/ITSM platform competing against OTRS-fork ecosystems for the same SMB and mid-market ticket-system buyers. Comparable as an alternative platform Perl-Services.de's customers might migrate to or from, and as a niche OSS ticketing vendor with similar consulting/extension services around it.

Direct peers

• Znuny GmbH: Commercial entity behind the Znuny ticketing system (the OTRS Community Edition fork most central to Perl-Services.de's offering). Directly comparable because customers buy Znuny plus extension/support services from this ecosystem — Perl-Services.de sits in that same buyer-supplier chain.
• OTOBO: OTOBO is another OTRS Community Edition fork with its own commercial services arm, targeting the same German Mittelstand ITSM buyer. Direct peer because both companies monetize the same open-source ticketing base through custom extensions, integration, and support contracts.

Others

• ActiveState: Commercial vendor of Perl and other language distributions plus enterprise tooling services. Comparable as another commercial entity monetizing expertise in the Perl ecosystem, though at the tooling/distribution layer rather than custom application development.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/feature_addons

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Perl-Services.de Renée Bäcker