GLPI
GLPI is an open-source IT Service Management platform operated by France-based TECLIB S.A.S., offering helpdesk, asset management, CMDB, and financial management tools to enterprises, governments, and SMBs globally via a freemium model with cloud and on-prem subscriptions.
- Company typePrivate
- Founded2003
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What GLPI does
GLPI is an open-source IT Service Management (ITSM) platform operated by TECLIB S.A.S., a privately held French company founded in 2003 and headquartered in Paris with engineering operations in Caen. The platform unifies four primary modules — Helpdesk (ticketing, SLAs, service catalog), CMDB (configuration and asset inventory), Financial Management (budgets, licenses, suppliers), and Administration (user/group management) — and extends to dynamic inventory (agentless scanning and GLPI Agent), monitoring/security alerting, antivirus and mobile application management, and an environmental impact module (GLPI Carbon). The technology is built on PHP with MySQL/MariaDB and integrates with Azure, Centreon, Zabbix, NetEye, DeepL, Google, and OAuth2 via a plugin marketplace.
The business model is freemium: the core product is freely downloadable under GPL v2+, with revenue generated from GLPI Network Cloud (pay-as-you-go subscription hosted on OVH/Scaleway in France with a 45-day free trial), on-premise support subscriptions, official training, and partner-delivered professional services. Go-to-market is product-led and community-led, supplemented by a four-tier partner program (Registered, Silver, Gold, Platinum) with Platinum partners including Econocom, ITSM Factory, Infotel, Eoris, Ticgal, and IT Gouvernance. Customers span enterprise (Airbus, Transavia, Telefonica, La Poste, Burger King, Econocom, Giesecke+Devrient), government and defense (DGA, Conseil d'État, Météo France, Ministère de l'Agriculture, CNAF), and SMB segments across Europe, LATAM, APAC, and increasingly Africa.
TECLIB has no disclosed external funding and operates as a bootstrapped entity with 11–50 employees and registered capital of €445,930. Recent strategic activity centers on the GLPI 11 release (2025), a technology partnership with Zabbix announced at GITEX Africa 2026, and ongoing integration with Würth Phoenix's NetEye monitoring platform. Defense-sector credibility is anchored by GLPI's role as the inventory sub-module of the ISO 27001-certified Prelude NG SIEM used by the French DGA, and by participation in the Airbus-led H2020-SATIE cybersecurity project.
GLPI firmographics
Firmographics- Name
- GLPI
- Legal name
- TECLIB S.A.S.
- Website
- https://glpi-project.org
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GLPI is an open-source IT Service Management platform operated by France-based TECLIB S.A.S., offering helpdesk, asset management, CMDB, and financial management tools to enterprises, governments, and SMBs globally via a freemium model with cloud and on-prem subscriptions.
- Ownership category
- akta.pro rank
GLPI industry classification
Industry- Product category
- IT Service Management (ITSM)
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Configuration Management Database (CMDB) Platforms (HDAEALAE)
- akta.pro secondary industry
- IT Asset Management (ITAM) Platforms (HDAEALAD)
Keywords
Where GLPI is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
GLPI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Cloud Subscriptions (GLPI Network Cloud): Pay-as-you-go cloud hosting with daily backups, OVH-hosted infrastructure in Europe. Provides fully managed service with 45-day free trial.
- On-Premise Subscriptions: Paid support and subscription plans for on-premise deployments with official support, updates, and privileged channel manager access.
- Professional Services: Implementation, consulting, training, and deployment services through certified partner network worldwide.
- Free Open-Source Core: Core GLPI software freely downloadable with community support. Revenue generated from community conversion to paid tiers.
- Training Programs: Official GLPI training programs for users and administrators.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free Community Edition |
| Subscription | Pay-as-you-go | GLPI Network Cloud (Pay-as-you-go) |
| Subscription | Annual | On-Premise Subscription |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels16 records
GLPI product offering
Product offeringCore offering
GLPI provides an open-source IT Service Management (ITSM) platform that unifies helpdesk ticketing, IT asset and configuration management (CMDB), financial management, and user administration in a single deployable solution. It is offered as a free community-edition download, as a paid cloud-hosted subscription (GLPI Network Cloud), and as on-premise subscriptions with official support, with monetization further driven by certified partner implementation services and training.
Product overview
GLPI is an open-source, all-in-one ITSM platform offered both as on-premise software and cloud-hosted service (GLPI Network Cloud). The core GLPI platform integrates four primary modules: Helpdesk for ticket management, CMDB for configuration and asset inventory, Financial Management for budgets and costs, and Administration for users and groups. Additional capabilities include inventory and asset management, data center management, environment impact tracking, dynamic inventory (agentless), antivirus management, application deployment, monitoring, security alerts, and mobile device management. Functionality is extended through a marketplace of plugins.
Differentiator
Problem solved
Functional benefit
Brands
- GLPI Network: Commercial offering by TECLIB providing official support, cloud hosting, and partner network for GLPI users.
- GLPI Agent
Products and services
- GLPI (Core Open-Source ITSM Platform) Open-source IT Service Management (ITSM) platform providing helpdesk ticketing, CMDB, financial management, user administration, and inventory/asset management. Available as a free community download, as on-premise subscription with official support, and as GLPI Network Cloud. Target users are enterprise, government, and mid-market IT departments.
- GLPI Network Cloud Cloud-hosted subscription version of the GLPI ITSM platform with pay-as-you-go pricing, daily backups, and 45-day free trial. Hosted on OVH/Scaleway infrastructure in Europe. Targeted at SMBs and mid-market organizations preferring managed cloud deployment.
- GLPI On-Premise Subscription Annual subscription providing official support, security updates, and privileged channel manager access for organizations deploying GLPI on their own infrastructure. Targeted at enterprises requiring on-premise control.
- GLPI-Agent Standalone inventory and asset discovery agent for GLPI deployments, enabling agent-based dynamic inventory scanning. Used for deeper system discovery and monitoring on endpoints.
Quantifiable outcome
- GLPI 11 release delivered significant enhancements in asset management and ticketing capabilities
- +2 more outcomes
Companies that use GLPI
Customer profileNamed customers23 records
Segments8 records
Ideal customer profiles3 records
GLPI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature13 records
GLPI partnerships and signals
Strategic signalPartnerships
26 partnerships are on record, tiered core, minor, platinum and silver.
- ZabbixcoreNew technology partnership announced at GITEX Africa 2026. Alliance between Zabbix (open-source monitoring leader) and GLPI creates integrated infrastructure management solution. Partnership marks key milestone for open-source tech ecosystem in Africa and globally.
- Würth PhoenixcoreGold partner in Germany organizing NetEye User Group events. Forge strong partnership integrating GLPI into NetEye unified monitoring platform. Joint efforts in R&D, DevSecOps security approach, and customer service delivery.
- NetEyecoreNetEye platform integrates GLPI for combined ITSM and monitoring capabilities. Users can enhance NetEye subscriptions with GLPI on-prem subscriptions. Joint customer service, delivery, and consultancy efforts.
- OVHcorePrimary server hosting provider for GLPI Network Cloud infrastructure. Servers hosted in Europe (France). OVH provides hardware and network layer while TECLIB handles installation and operation.
- ScalewayminorComputer server hosting provider for additional cloud infrastructure. Servers hosted in Europe (France). Provides hardware and network layer only.
- StripecoreOnline payment service for subscription processing. Handles credit card transactions directly. GLPI only receives last 4 digits for payment analysis. Full card details never stored on GLPI servers.
- SendgridminorEmail relay service for GLPI notifications when PHP mode is used and no custom SMTP is configured. Default email notification delivery.
- EconocomplatinumPlatinum partner featured in customer testimonials. Major European digital services company providing IT deployment and management services including GLPI implementations.
- ITSM FactoryplatinumPlatinum partner in the GLPI Network partner ecosystem. Provides ITSM-focused implementation and consulting services.
- InfotelplatinumPlatinum partner in the GLPI Network partner ecosystem.
- EorisplatinumPlatinum partner in the GLPI Network partner ecosystem.
- TicgalplatinumPlatinum partner in the GLPI Network partner ecosystem based in Galicia, Spain.
- IT GouvernanceplatinumPlatinum partner providing IT governance and GLPI implementation services. Featured in customer testimonials.
- PronetsilverSilver partner in Brazil with 35 years of IT industry experience. Specializes in technical support and ITSM services. Provides GLPI implementation, deployment, and consulting for Brazilian market.
- Reel ITsilverSilver partner in France. 20-year-old French IT group specializing in AI, Cybersecurity, and Infrastructure. Serves public and private sectors including aerospace, healthcare, education, and industry.
- Poko ITSsilverSilver partner in Serbia. IT company specializing in GLPI-powered ITSM and ITAM solutions. Provides consulting, architecture design, deployment, integration, and advanced automation services.
- Neurones TechnologiessilverSilver partner in Ivory Coast (Côte d'Ivoire). IT and telecom solutions provider with 15+ years in West and Central Africa. Provides customized technology solutions for partner organizations.
- OpenITsilverSilver partner in Poland. Polish IT services company helping businesses manage technology reliably. Services include helpdesk, server administration, cybersecurity, Microsoft 365, virtualization, and cloud solutions.
- Forfirm Consulting SaglsilverSilver partner in Switzerland. Consulting firm founded in 2014 specializing in ICT, Digital, Finance, and GRC. Offices in Zurich and Lugano serving Swiss business ecosystem.
- HOGO JapansilverSilver partner in Japan. Provides IT support, system management, and digital operations services to businesses in Japan including financial institutions, industrial companies, and service businesses.
- Bytebloom ECsilverSilver partner in Ecuador. Ecuadorian company specializing in automation, IT service management, monitoring, and observability. Supports public and private sector organizations.
- Comutel PerúsilverSilver partner in Peru. Infrastructure and IT solutions provider focused on Peruvian enterprise market. Specializes in strategic technology distribution.
- AirbuscoreEuropean H2020-SATIE project participant. GLPI integrated as inventory software in Airbus cyber-attack simulation and vulnerability detection software. Strategic collaboration for defense and cybersecurity applications.
- Direction Générale de l'Armement (DGA)coreFrench defense procurement agency. GLPI integrated as sub-module of ISO 270001-certified SIEM Prélude NG for cybersecurity operations. Government defense sector customer.
- CS (Cybersecurity Specialist)coreCybersecurity specialist collaborating on Prélude NG SIEM integration with GLPI for Direction Générale de l'Armement. Expertise in defense sector security implementations.
- IRT SystemXminorResearch institute collaborating on IEN Project (Impact Environnemental du Numérique) for GLPI Carbon plugin development. Joint innovation for environmental impact measurement.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
GLPI competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: Enterprise ITSM/ESM market leader with the Now Platform. Direct competitor in ITSM, ITAM, and CMDB but at a vastly larger scale; targets Global 2000 enterprises with deep workflows, AI, and integrations.
- BMC Helix ITSM: Established enterprise ITSM platform (formerly Remedy) with CMDB, ITAM, and service desk capabilities. Competes in large enterprise segment where GLPI also wins via partners like Econocom.
Direct peers
- Jira Service Management (Atlassian): Closely comparable ITSM platform with native integration to Jira for development teams. Competes head-to-head with GLPI in mid-market and enterprise ITSM, with stronger DevOps-adjacent positioning.
- Freshservice (Freshworks): SaaS ITSM platform targeting mid-market and enterprise with helpdesk, asset management, and CMDB modules. Similar feature set to GLPI's core modules with a more commercial SaaS go-to-market.
- ManageEngine (Zoho): Suite of IT management tools including ServiceDesk Plus, AssetExplorer, and CMDB modules. Closely comparable feature set to GLPI with both on-premise and cloud delivery; similar SMB/mid-market positioning.
- SysAid: ITSM platform with helpdesk, asset management, and CMDB functionality. Competes in the mid-market segment with similar feature scope to GLPI and increasing AI investment.
- Ivanti Neurons for ITSM: ITSM/ITAM platform (formerly Cherwell) with strong asset management and CMDB capabilities. Targets enterprise and government segments with unified endpoint management integration.
- OTRS (Znuny): Open-source ITSM/ticketing platform with community and commercial editions. Most direct open-source competitor to GLPI with similar freemium model and community-driven development.
Emerging players
- iTop (Combodo): Open-source ITSM and CMDB tool from a French vendor with comparable feature set including CMDB, helpdesk, and ITAM. Direct open-source competitor with similar community/subscription model.
- Zendesk: Service desk and customer support platform expanding into ITSM use cases. Adjacent rather than direct ITSM/ITAM competitor, but overlaps in ticketing and service catalog for IT support.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
GLPI social profiles
Digital presenceGLPI compliance and trust
Trust signalCompliance1 record
GLPI financial estimates
Financial estimateRevenue estimate
Valuation estimate
GLPI leadership team
Management profileNumber of profiles
GLPI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GLPI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GLPI
What does GLPI do?
GLPI provides an open-source IT Service Management (ITSM) platform that unifies helpdesk ticketing, IT asset and configuration management (CMDB), financial management, and user administration in a single deployable solution. It is offered as a free community-edition download, as a paid cloud-hosted subscription (GLPI Network Cloud), and as on-premise subscriptions with official support, with monetization further driven by certified partner implementation services and training.
Is GLPI a public or private company?
GLPI is a private company. It is classified as unknown and is currently operating.
When was GLPI founded?
GLPI was founded in 2003. It employs 11 to 50 people.
Where is GLPI based?
GLPI is headquartered in Paris, France, in the Europe region.
How does GLPI make money?
Five revenue lines are on record. Cloud Subscriptions (GLPI Network Cloud) is the primary driver. The others are on-Premise Subscriptions, professional Services, free Open-Source Core and training Programs.
Who are GLPI's main competitors?
Broad incumbents on record are ServiceNow and BMC Helix ITSM. Direct peers are Jira Service Management (Atlassian), Freshservice (Freshworks), ManageEngine (Zoho), SysAid, Ivanti Neurons for ITSM and OTRS (Znuny). Emerging players are iTop (Combodo) and Zendesk.
Does GLPI have an API?
No public API is recorded for GLPI.
What industry is GLPI in?
GLPI's product category is IT Service Management (ITSM). Its primary akta.pro industry code is HDAEALAE, Configuration Management Database (CMDB) Platforms, with a secondary code of HDAEALAD, IT Asset Management (ITAM) Platforms. Its NAICS code is 54151 and its SIC code is 7372.