Pozitif Kurumsal | Çağrı Merkezi Hizmetleri

What Pozitif Kurumsal | Çağrı Merkezi Hizmetleri does

Pozitif Kurumsal is a privately held Turkish business process outsourcing (BPO) company headquartered in Istanbul, founded in 2014 as a joint stock company (Pozitif İnteraktif Danışmanlık ve İletişim Hizmetleri Pazarlama Ticaret A.Ş.). The company began by servicing sports clubs and has since expanded into a multi-industry customer experience (CX) operator, currently serving more than 30 corporate brand partners across 10+ industries with 1,000+ seats across its Istanbul headquarters, Mardin branch, and a media & logistics branch.

The company's commercial offering is organized around five integrated service pillars: (1) Çağrı Merkezi Çözümleri (Call Center Solutions) covering inbound/outbound voice, telesales, technical support, customer recovery, satisfaction surveys and multichannel written communication (chat, WhatsApp, email, webform); (2) Operasyonel Destek (Operational Support) for back-office functions such as complaint management, social media management, web content, data and order entry, and consumer arbitration handling; (3) Dijital Dönüşüm ve Teknoloji (Digital Transformation and Technology), which bundles IVR, CRM, RPA, AI Agent, ChatBot, Voice Technologies, VideoCall, Knowledge Base, and reporting into a single technology suite; (4) CX Operasyonel Alan Kiralama (CX Operational Space Rental) providing turnkey workspace and infrastructure for clients; and (5) Medya & Yayıncılık (Media & Publishing), focused on creative content, design, printing, subscription management, and distribution, anchored on sports-club official magazines.

Pozitif Kurumsal operates a direct enterprise B2B sales motion with no intermediary channel, delivering solutions under a quote-based, custom-tailored pricing model rather than publicly disclosed rates. The technology stack combines AI-assisted automation (agents, chatbots, RPA, voice) with human-mediated service delivery across 24/7 operations. The company holds ISO 10002 (customer satisfaction) and ISO 18295 (contact center) certifications. There is no disclosed external equity funding, no parent company, no M&A activity, and no public revenue or headcount figures in the source material.

Name

Pozitif Kurumsal | Çağrı Merkezi Hizmetleri

Legal name

Pozitif İnteraktif Danışmanlık ve İletişim Hizmetleri Pazarlama Ticaret A.Ş.

Website

https://www.pozitifkurumsal.com

Company type

Private

Founded year

2014

Operating status

Operating

Short description

Pozitif Kurumsal is a privately held Turkish AI-supported call center and customer experience outsourcing firm founded in 2014. It serves 30+ corporate clients across 10+ industries with 1,000+ seats in Istanbul and Mardin, offering voice BPO, back-office support, digital transformation technology, workspace rental, and media publishing services.

Ownership category

akta.pro rank

Product category

Call Center and Customer Experience Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Radiotelephone Communications (4812), Services-Management Consulting Services (8742)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Call center outsourcing
• Customer experience services
• Business process outsourcing
• AI-powered contact center
• Telesales services

Headquarters

HQ city

Istanbul

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Call Center Solutions: Inbound and outbound call management services including telesales, technical support, customer recovery calls, satisfaction surveys, and written channel communication (Chat, WhatsApp, Email, Webform)
2. Operational Support Services: Back-office support including complaint analysis management, social media management, web product content management, data and order entry, consumer arbitration committee management, and complaint platform management
3. Digital Transformation and Technology: Technology solutions including telecom infrastructure, IVR, CRM, RPA, AI agents, voice technologies, chatbots, video calling, knowledge base, and reporting solutions
4. CX Operational Space Rental: Rental of strategically located, custom-designed workspaces with uninterrupted technical infrastructure and technology-supported team support for call center operations
5. Media & Publishing: Creative content production, design, printing, subscription management, and logistics/distribution services, particularly for sports club official magazines

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Pozitif Kurumsal provides AI-supported outsourced call center and customer experience services to corporate brands, including inbound and outbound call management, telesales, technical support, customer recovery, satisfaction surveys, and written-channel communication (chat, WhatsApp, email, webform). It also delivers back-office operational support such as complaint and social media management, web content management, data/order entry, and consumer arbitration handling, combined with digital transformation technology deployments (IVR, CRM, RPA, AI Agent, ChatBot, voice technologies, VideoCall, Knowledge Base, reporting).

Product overview

Pozitif Kurumsal offers an integrated suite of customer experience and call center solutions. The core portfolio comprises five main service pillars: (1) Çağrı Merkezi Çözümleri provides inbound/outbound call management, telesales, technical support, and multichannel communication; (2) Operasyonel Destek delivers back-office services including complaint management and social media operations; (3) Dijital Dönüşüm ve Teknoloji offers technology solutions such as AI Agent, ChatBot, RPA, IVR, CRM, voice technologies, VideoCall, and Knowledge Base; (4) CX Operasyonel Alan Kiralama provides operational workspace rental with technical infrastructure; and (5) Medya & Yayıncılık handles content production, design, printing, and distribution. AI-powered solutions underpin multiple services across the portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Çağrı Merkezi Çözümleri (Call Center Solutions) Core outsourced call center service providing inbound and outbound call management, telesales, technical support, customer recovery calls, satisfaction surveys, and written-channel communication (chat, WhatsApp, email, webform) for corporate brands across multiple industries on a 24/7 basis.
• Operasyonel Destek (Operational Support) Back-office operational support services including complaint analysis management, social media management, web product content management, data and order entry, consumer arbitration committee management, and complaint platform management for corporate brands.
• Dijital Dönüşüm ve Teknoloji (Digital Transformation and Technology) Technology solutions portfolio including PBX/telecom infrastructure, IVR, CRM integration, RPA, AI Agent, voice/speech technologies, ChatBot, VideoCall, Knowledge Base, and reporting/analytics solutions to modernize corporate call center and customer experience operations.
• CX Operasyonel Alan Kiralama (CX Operational Space Rental) Rental of strategically located, custom-designed workspaces with uninterrupted technical infrastructure and technology-supported team support for call center operations, targeting businesses seeking operational space and infrastructure for customer service delivery.
• Medya & Yayıncılık (Media & Publishing) Creative content production, design, printing, subscription management, and logistics/distribution services, with a special focus on official magazines for sports clubs, supporting brand identity and fan engagement through end-to-end publication production.

Quantifiable outcome

• Serving 10+ industries with call center and AI solutions
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature10 records

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sestek: Turkish conversational AI and speech analytics vendor for contact centers. Comparable in AI Agent, IVR, and voice-tech capabilities targeting the same Turkish enterprise BPO and in-house CX market.
• StarTek: Global CX/BPO provider focused on customer management, sales, and tech support. Comparable service model (inbound/outbound voice + digital), serving similar enterprise verticals.
• Comdata Group: European-origin CX/BPO with operations across multiple geographies including Turkey. Comparable offering in inbound/outbound customer care, back-office, and digital CX services for enterprise clients.
• Turkcell Global Bilgi: Turkey's largest domestic call center BPO, originally a Turkcell subsidiary. Directly comparable call center outsourcing model serving Turkish enterprise brands with multi-city seat capacity.

Broad incumbents

• Genesys: Major CCaaS platform provider whose technology (IVR, routing, AI, WFM) underpins many BPOs including players like Pozitif. Comparable as an AI-enabled contact center technology stack, though Genesys is a platform vendor rather than a BPO operator.
• Webhelp: European-headquartered CX/BPO with strong nearshore coverage. Directly comparable enterprise BPO model serving multiple verticals across EMEA.
• Teleperformance: Global leader in outsourced CX and call center BPO with significant Turkish operations. Directly comparable business model — multichannel inbound/ outbound BPO serving enterprise brands — but at vastly larger scale.
• Concentrix: Major global CX/BPO operator with technology-enabled service delivery. Comparable offering across customer care, sales, and tech support BPO; competes for the same enterprise contracts in EMEA.
• Foundever (formerly Sitel): Global CX/BPO provider operating across Europe, LatAm, and Asia. Closely comparable in offering mix (inbound/outbound call center, back-office, digital CX) and customer segments.
• TTEC Holdings: Global customer experience technology and services company combining CX BPO with proprietary digital/AI platforms. Comparable in pairing AI tooling with BPO delivery, though at enterprise scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedIntr.linkedin.com/in/pozitifkurumsal
• Instagraminstagram.com/pozitifkurumsal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pozitif Kurumsal | Çağrı Merkezi Hizmetleri