Zapp Sl.

What Zapp Sl. does

Zapp Sl. is a Spain-based private software services and integration company (Sociedad Limitada) headquartered in Torrejón de Ardoz, Madrid, that builds custom applications, systems connectors, and process automation for ITSM and customer support environments. Its core product surface consists of three proprietary connectors for the Matrix42 platform — the Ivanti UEM Inventory Connector (collecting 16 inventory sections and creating suppliers/SKUs), the Ivanti UEM Provisioning Connector (enabling one-click software install/repair/uninstall from the Matrix42 self-service portal with change-request traceability), and the NinjaOne Inventory Connector (nine inventory sections synchronized into Matrix42 assets). All three are listed and sold via the Matrix42 Marketplace. Alongside its packaged IP, Zapp delivers custom application development and systems integration services for clients seeking to connect disparate tools via APIs and connectors.

The company generates revenue through four streams: custom software development, systems integration professional services, Freshdesk/Freshservice professional services (packaged as 10, 30, or 50 hour blocks priced at 890, 2,490, and 3,690 EUR respectively, with minute-level billing granularity), and subscription/recurring revenue from Matrix42 Marketplace connector sales. Zapp holds Official Freshworks Services Partner status with Freshdesk and Freshservice certifications, plus Authorized Reseller and Sales Consultant designations, and operates technology partnerships with Matrix42, Ivanti UEM, NinjaOne, and DMI. The firm maintains a closely intertwined operational relationship with Ecaldima (shared office infrastructure, social media channels, and booking systems) and serves customers across European markets, evidenced by a multilingual website (Spanish, English, Italian, German, French) and dedicated French and Spanish phone lines. Its primary customer segments include Freshdesk/Freshservice users seeking platform optimization, IT and customer support teams pursuing ITSM/ESM automation, Spanish-speaking organizations facing language barriers with English-only documentation, and companies of all sizes pursuing digital transformation through custom software.

Name

Zapp Sl.

Legal name

Zapp Sl.

Website

https://www.zappsl.com

Company type

Private

Operating status

Operating

Short description

Zapp Sl. is a Spain-based software services firm that builds custom connectors and integrations for the Matrix42 platform (with Ivanti UEM and NinjaOne) and delivers certified Freshdesk/Freshservice professional services to European, primarily Spanish-speaking, enterprise clients.

Ownership category

akta.pro rank

Product category

IT Service Management Integration Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Knowledge Management & Service Desk Platforms (HDAEALAH)

akta.pro secondary industry

Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH)

Keywords

• IT service management
• Custom software development
• Systems integration services
• IT automation connectors
• Freshworks consulting

Headquarters

HQ city

Torrejón de Ardoz

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Custom Software Development: Creation of applications tailored to specific needs, ensuring each feature is aligned with client objectives.
2. Systems Integration Services: Integration of client systems through connectors and custom APIs, enabling fluid communication between tools.
3. Freshdesk/Freshservice Professional Services: Hourly service blocks (10, 30, 50 hours) for configuration, integration, training, and ongoing support for Freshworks products.
4. Matrix42 Connector Extensions: Sale of connector extensions (Ivanti UEM and NinjaOne inventory connectors, provisioning connectors) through Matrix42 Marketplace.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Zapp Sl. provides custom software development, systems integration, and process automation services for IT operations, with a focus on deploying and customizing Freshdesk and Freshservice ITSM platforms as an official Freshworks Services Partner. In parallel, it publishes proprietary connectors on the Matrix42 marketplace that integrate Ivanti UEM (inventory and provisioning) and NinjaOne (inventory) endpoint management data with Matrix42 workflows.

Product overview

Zapp Sl. is a software development company offering custom application development, systems integration, and process automation services. Their product portfolio consists of three main connectors for the Matrix42 platform available on the Matrix42 Marketplace: the IVANTI UEM Inventory Connector (for collecting device inventory and populating Matrix42 assets), the IVANTI UEM Provisioning Connector (for automating software installation from the Matrix42 Self-Service Portal), and the NINJAONE Inventory Connector (for collecting NINJAONE inventory data into Matrix42). Additionally, Zapp offers professional services for Freshdesk and Freshservice platforms, providing implementation, optimization, and ongoing support with certified Freshworks expertise and Spanish-language accompaniment.

Differentiator

Problem solved

Functional benefit

Products and services

• Professional Services for Freshdesk Fee-based implementation, customization, and integration services for Freshdesk, delivered by an official Freshworks Services Partner to organizations adopting the platform for IT service management.
• Professional Services for Freshservice Fee-based implementation, customization, and integration services for Freshservice ITSM, delivered by an official Freshworks Services Partner to IT teams adopting the platform.
• Ivanti UEM Inventory Connector for Matrix42 A connector published on the Matrix42 marketplace that synchronizes endpoint inventory data from Ivanti UEM into Matrix42, enabling IT teams to unify endpoint visibility within Matrix42 workflows.
• Ivanti UEM Provisioning Connector for Matrix42 A connector published on the Matrix42 marketplace that bridges Ivanti UEM provisioning operations with Matrix42, enabling automated provisioning flows between ITSM and endpoint management.
• NinjaOne Inventory Connector for Matrix42 A connector published on the Matrix42 marketplace that synchronizes endpoint inventory data from NinjaOne into Matrix42, enabling unified endpoint visibility within Matrix42 workflows.
• Custom Application Development Custom software development service offering in which Zapp builds bespoke applications tailored to client requirements, including systems integration and process automation.
• Consulting Services Consulting services for clients requiring custom software development, systems integration, and process automation expertise across IT operations projects.

Quantifiable outcome

• Reduces manual effort for system administrators through automated installation requests
• +3 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• Matrix42coreTechnology or IntegrationStrategic partnership where Zapp develops and sells connector extensions for the Matrix42 platform. Zapp connectors integrate Matrix42 with Ivanti UEM and NinjaOne for inventory management and software provisioning. Connectors are listed on the Matrix42 Marketplace.
• EcaldimacoreStrategic or Co-development PartnerParent company partnership. Zapp appears to be closely associated with Ecaldima, sharing office locations and contact infrastructure. Ecaldima provides processes, catalog, and flows integration services. Social media channels (LinkedIn, Facebook, YouTube) are managed through Ecaldima.
• Freshworks (Services Partner)coreStrategic or Co-development PartnerOfficial Freshworks Services Partner with certifications in Freshdesk and Freshservice products. This accreditation recognizes Zapp's technical capability, mastery of Freshdesk and Freshservice, and commitment to best practices recommended by the platform. Also holds Authorized Reseller and Sales Consultant status.
• Ivanti UEMcoreTechnology or IntegrationTechnology partnership where Zapp integrates Matrix42 with Ivanti UEM technology. Zapp has developed connectors for inventory collection and software provisioning using Ivanti UEM capabilities.
• NinjaOnecoreTechnology or IntegrationTechnology partnership where Zapp integrates Matrix42 with NinjaOne for inventory management. Zapp developed MATRIX42 NINJAONE Inventory Connector to collect inventory information and feed Matrix42 assets.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@ecaldima
• Facebookfacebook.com/ecaldima
• LinkedInlinkedin.com/company/ecaldima

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zapp Sl.