Ecaldima
Ecaldima (legal entity ZAPP S.L.) provides a unified ITSM and BPM workflow automation platform for small and medium enterprises and internal IT teams, with modules for request, ticket, CMDB, time tracking, logistics ticketing, and vehicle inspection, sold via direct sales and channel partners in Spain, France, Colombia, and New Caledonia.
- Company typePrivate
- Founded2012
- HeadquartersTorrejón De Ardoz, Spain
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Ecaldima does
Ecaldima (legal entity ZAPP S.L.) is a Spain-based software company founded in 2012 that sells a unified ITSM and BPM platform aimed primarily at small and medium enterprises and internal IT departments. The platform combines request management, ticket management with SLA tracking, a flexible CMDB for assets and contracts, automated workflows across HR/finance/operations, and regulatory-focused time tracking (Control Horario / FichaPop) for compliance with Spanish work-hour registration rules. The company supplements its core offering with vertical modules including Ecaldima Tracking for logistics ticketing, IVV Inspección Visual de Vehículo for certified vehicle inspections, and an Ecaldima Cybersecurity Engine module.
Underlying the suite is a BPM-style workflow engine with a 24/7 self-service portal, audit trails, Active Directory integration, and real-time CMDB. The company publishes a 100% availability claim and integrates with third-party systems to automate identity, provisioning, and IT service processes. The legal entity (ZAPP S.L., NIF B86408291, registered in Madrid) operates from Torrejón de Ardoz and is GDPR-compliant under EU Regulation 2016/679.
Ecaldima's commercial model is quote-based SaaS on an annual or multi-year billing cadence, with three support tiers (Sukha business hours, Dahi hourly package, Sarik premium 24/7). GTM blends direct enterprise sales — anchored by a "Request a Demo" CTA — with a structured channel partner program covering France (DMI France), Colombia (Nixcom, Neet), and New Caledonia (Inbusol Pacific Sur). The product is delivered in Spanish, English, and French. Public self-reported usage of over 200,000 users spans automotive, pharmaceutical, public sector, healthcare, cybersecurity, aerospace, security, robotics, and shipbuilding, with named enterprise customers including Boiron, Groupe Bénéteau, and Niedax France; pricing and revenue figures are not publicly disclosed.
Ecaldima firmographics
Firmographics- Name
- Ecaldima
- Legal name
- ZAPP S.L.
- Website
- https://ecaldima.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Ecaldima (legal entity ZAPP S.L.) provides a unified ITSM and BPM workflow automation platform for small and medium enterprises and internal IT teams, with modules for request, ticket, CMDB, time tracking, logistics ticketing, and vehicle inspection, sold via direct sales and channel partners in Spain, France, Colombia, and New Caledonia.
- Ownership category
- akta.pro rank
Ecaldima industry classification
Industry- Product category
- IT Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
- akta.pro secondary industries
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), IT Operations Management (ITOM) Platforms (HDAEALAC)
Keywords
Where Ecaldima is headquartered
LocationHeadquarters
- HQ city
- Torrejón De Ardoz
- HQ country
- Spain
- HQ region
- Europe
Offices3 records
Markets served
Ecaldima business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Annual or multi-year subscription model for access to the unified ITSM and BPM platform with various support tiers (Sukha, Dahi, Sarik)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | SaaS platform access with support tiers |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Ecaldima product offering
Product offeringCore offering
Ecaldima provides a unified ITSM (IT Service Management) and BPM (Business Process Management) software platform that enables SMEs and IT teams to digitize, automate, and manage workflows, service requests, incidents, assets, and contracts from a single solution. The platform is delivered as a SaaS subscription and includes modular offerings for request management, ticket management, CMDB/asset management, time tracking (Control Horario), logistics ticketing (Tracking), and vehicle visual inspection (IVV).
Product overview
Ecaldima is a unified ITSM and BPM platform designed for SMEs and IT teams. The product portfolio consists of a core platform with integrated modules: Ecaldima Request Management (workflow automation and request processing), Ecaldima Ticket Management (IT incident management with SLA tracking), Ecaldima CMDB Management (asset and configuration management), supplemented by Ecaldima Tracking (logistics-specific ticketing), Ecaldima Control Horario/FichaPop (time tracking), and IVV (vehicle inspection). The platform provides 100% availability, BPM engine capabilities, and process automation across departments including HR, finance, and operations.
Differentiator
Problem solved
Functional benefit
Brands
- Ecaldima Request Management: Request management solution for automating and managing service requests with workflow automation.
- Ecaldima Ticket Management
- Ecaldima ACS Management
- Ecaldima Tracking
- IVV Inspección Visual de Vehículo
- Ecaldima Control Horario
- Sukha Support
- Dahi Support
- Sarik Support
- Ecaldima Cybersecurity Engine
Products and services
- Ecaldima Request Management Request management solution that converts requests into automated processes, enabling companies to design, automate, and supervise commercial workflows across HR, finance, and operations using the BPM engine. Targeted at SMEs and internal business teams.
- Ecaldima Ticket Management IT incident management solution providing automation, SLA tracking, and complete incident context using intelligent incident management tools. Targeted at IT teams and help desks.
- Ecaldima CMDB Management (ACS Management) Full control of assets, contracts, and stock with a flexible and integrated CMDB that enables real-time tracking and management of all assets and relationships. Targeted at operations and IT teams managing procurement and inventory.
- Ecaldima Control Horario (FichaPop) Time tracking solution enabling mandatory work hour registration, helping companies comply with Spanish labor regulations on time recording. Targeted at HR teams and employers subject to Spanish time-recording laws.
- Ecaldima Tracking Ticketing platform designed for logistics companies enabling customers to report incidents and check shipment status without registration, achieving 40% reduction in resolution time and 60% fewer repeat calls. Targeted at logistics customer service operations.
- IVV Inspección Visual de Vehículo Vehicle visual inspection solution for quickly documenting vehicle condition at start and end of inspections, with certified photographs and timestamp records to support claims management. Targeted at automotive, rental, and fleet inspection operations.
Quantifiable outcome
- 40% reduction in resolution time and 60% fewer repeat calls for logistics companies
- +3 more outcomes
Companies that use Ecaldima
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Ecaldima technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Ecaldima partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- DMI FrancecoreCommercial partner for the French market. Located in Dardilly, France. Provides local sales, support, and implementation services for Ecaldima solutions in France with contact details at +33 688 688 331.
- Nixcom ColombiacoreCommercial partner for the Colombian market. Located in Bogotá, Colombia. Provides local sales and implementation services with contact at +57 1 7457598.
- Neet ColombiacoreCommercial partner for the Colombian market. Located in Bogotá, Colombia. Contact person Dora Pineda with phone +57 (1) 755 25 63.
- Inbusol Pacific SurcoreCommercial partner for the Pacific South region. Located in Nouméa, New Caledonia. Provides local sales and support services for Ecaldima solutions in the Pacific region.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Ecaldima competitors and assessment
Company assessmentBroad incumbents
- Freshworks (Freshservice): Cloud ITSM and service management suite targeting SMEs and enterprises; overlaps directly with Ecaldima's ticket/request management but with far greater scale.
- Atlassian (Jira Service Management): Widely adopted ITSM and workflow platform for IT and business teams; overlaps in request/incident management as part of a much larger portfolio.
- ServiceNow: Dominant enterprise ITSM/ESM and workflow automation platform; the category-defining incumbent whose capabilities overlap Ecaldima's unified ITSM/BPM value proposition.
- ManageEngine ServiceDesk Plus: Zoho's ITSM/ITOM suite offering ticketing, asset, and CMDB management to IT teams, a broad incumbent competing for Ecaldima's core buyer.
Direct peers
- SysAid: ITSM and help-desk automation platform serving SMEs and IT teams with ticketing, asset/CMDB, and workflow automation—directly overlapping Ecaldima's core ITSM offering.
- InvGate: Provides ITSM, service desk, and asset management for mid-market and SME IT departments, closely mirroring Ecaldima's request/incident/CMDB modules.
- TOPdesk: European ESM/ITSM vendor focused on service management for SMEs and mid-market, a close functional and geographic analog to Ecaldima.
Others
- Zendesk: Service/ticketing platform primarily for customer support; adjacent to Ecaldima's ticketing and logistics-tracking use cases but centered on customer service rather than ITSM/BPM.
Emerging players
- Bonitasoft: European BPM and workflow automation platform for designing and automating business processes, overlapping Ecaldima's BPM engine and process automation focus.
- Deskpro: Help-desk and service management software targeting SMEs, overlapping Ecaldima's ticketing/request handling for smaller organizations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Ecaldima social profiles
Digital presenceEcaldima compliance and trust
Trust signalCompliance1 record
Ecaldima financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ecaldima leadership team
Management profileNumber of profiles
Profiles1 record
Ecaldima funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ecaldima M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ecaldima
What does Ecaldima do?
Ecaldima provides a unified ITSM (IT Service Management) and BPM (Business Process Management) software platform that enables SMEs and IT teams to digitize, automate, and manage workflows, service requests, incidents, assets, and contracts from a single solution. The platform is delivered as a SaaS subscription and includes modular offerings for request management, ticket management, CMDB/asset management, time tracking (Control Horario), logistics ticketing (Tracking), and vehicle visual inspection (IVV).
Is Ecaldima a public or private company?
Ecaldima is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ecaldima founded?
Ecaldima was founded in 2012. It employs 1 to 10 people.
Where is Ecaldima based?
Ecaldima is headquartered in Torrejón De Ardoz, Spain, in the Europe region.
How does Ecaldima make money?
One revenue line is on record: saaS Subscription.
Who are Ecaldima's main competitors?
Broad incumbents on record are Freshworks (Freshservice), Atlassian (Jira Service Management), ServiceNow and ManageEngine ServiceDesk Plus. Direct peers are SysAid, InvGate and TOPdesk. Zendesk is listed as an others. Emerging players are Bonitasoft and Deskpro.
Does Ecaldima have an API?
No public API is recorded for Ecaldima.
What industry is Ecaldima in?
Ecaldima's product category is IT Service Management Software. Its primary akta.pro industry code is HDAEAHAA, Workflow & Case Management (Human-Centric BPM), with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites. Its NAICS code is 518 and its SIC code is 7372.