Zonta House Refuge Association

What Zonta House Refuge Association does

Zonta House Refuge Association Inc is a registered charity and not-for-profit incorporated association founded in the early 1980s, headquartered in Willetton, Western Australia, and operating a specialist family and domestic violence (FDV) service platform with 75+ staff across twelve service arms organised into four pillars: Accommodation Services (Supported Refuge Accommodation, Supported Transitional Accommodation), Safety & Support (Mobile Outreach, Safer Pathways, Rapid ReHousing, Diversity & Inclusion), Healing & Wellbeing (Positive Pathways Program, Future Employment Connections, Adult Justice Reintegration), and Awareness & Education (FDV Training, Partnering in Prevention, Empowerment Through Education, FDV First Aid). The organisation primarily serves women aged 18+ experiencing or at risk of family and domestic violence across the South East Metro corridor of Perth, including women without children in their care, families with children, Aboriginal and Torres Strait Islander women, LGBTQIA+ and disability communities, women exiting prison, and Housing Authority tenants. Operational delivery is built on trauma-informed, person-centred support models rather than proprietary software, with services accessed via a 24/7 crisis helpline (1800 870 149), government referrals, and partner organisations.

The revenue model is a non-profit mix of government grants (Department of Communities, Lotterywest, federal/state agencies), corporate partnerships and sponsorships (Chevron Australia, Synergy, Bankwest, Tucker Fresh IGA), and individual donations/bequests via the Donorbox platform and bank transfer. All direct FDV services are provided free of charge to clients, with no pricing tier for survivors; training programs to workplaces and community organisations represent a fee-for-service or subsidised revenue layer, particularly through the newly launched FDV First Aid training course. The organisation is governed by a Committee including representatives from KPMG, Grant Thornton, Viburnum Funds, and Aboriginal community leadership, with CEO Kelda Oppermann (11 years at Zonta House, 18 years in community services) leading operations.

Recent strategic activity centres on productising training (FDV First Aid launch in June 2026, funded by Chevron), deepening government and corporate funding relationships (Lotterywest $200,000 grant in July 2025), and expanding into justice-system reintegration via consortium work with Centrecare and Wungening Aboriginal Corporation. The organisation's social return on investment is reported at $4.47 per $1 invested, with $13.9M of social and economic value created for 411 women in 2021.

Name

Zonta House Refuge Association

Legal name

Zonta House Refuge Association Inc

Website

https://zontahouse.org.au

Company type

Private

Founded year

1980

Operating status

Operating

Short description

Zonta House Refuge Association is a Western Australian non-profit providing family and domestic violence support, including crisis accommodation, transitional housing, outreach, and education programs, serving women across the South East Metro corridor of Perth with 75+ staff.

Ownership category

akta.pro rank

Product category

Domestic Violence and Women's Refuge Services

NAICS

Temporary Shelters (624221), Other Community Housing Services (624229), Emergency and Other Relief Services (624230), Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

Keywords

• Domestic violence services
• Women's refuge accommodation
• Crisis support programs
• Family violence advocacy
• Community education outreach

Headquarters

HQ city

Willetton

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales, Infrastructure

Revenue model

1. Government Grants and Funding: Core operational funding from government bodies including Department of Communities, Lotterywest, and other state/federal agencies
2. Corporate Partnerships and Sponsorships: Funding and support from corporate partners including Chevron Australia, Synergy, and others for specific programs like FDV First Aid training and Empowerment Through Education
3. Donations and Bequests: Monetary donations from individuals and organisations through the Donorbox platform, bank transfers, and estate bequests. In-kind donations of goods, toiletries, clothing, and food items

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Zonta House Refuge Association provides safe crisis accommodation, trauma-informed support and advocacy, and community education services for women and children affected by family and domestic violence in Western Australia. Core service streams include refuge accommodation, individual casework and counselling, outreach support, and prevention education delivered free of charge to clients.

Product overview

Zonta House Refuge Association operates as a specialist provider of family and domestic violence (FDV) services in Western Australia's South East Metro Corridor. The organization offers a comprehensive suite of person-centered wrap-around support services organized into four service pillars: Accommodation Services (Supported Refuge Accommodation and Supported Transitional Accommodation), Safety & Support (Mobile Outreach, Safer Pathways, Rapid ReHousing, and Diversity & Inclusion), Healing & Wellbeing (Positive Pathways Program, Future Employment Connections, and Adult Justice Reintegration), and Awareness & Education (Family and Domestic Violence Training, Partnering in Prevention, Empowerment Through Education, and FDV First Aid). The organization also recently launched FDV First Aid training as a new product offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Refuge Accommodation
• Trauma-Informed Counselling and Casework Support
• Outreach Support Program
• Community Education and Prevention Programs

Quantifiable outcome

• For every $1 invested, $4.47 of social and economic value is created
• +7 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Wungening Aboriginal CorporationcoreStrategic or Co-development PartnerLead organisation in consortium providing Adult Justice Reintegration support to women exiting prison. Zonta House is sub-contractor providing case management and parenting support in partnership with Centrecare.
• CentrecarecoreStrategic or Co-development PartnerLead organisation in consortium with Wungening Aboriginal Corporation. Centrecare leads the program with Zonta House providing specialised FDV support and parenting education in prisons.
• RSPCA Western AustraliaminorStrategic or Co-development PartnerPartnership through the Pets in Crisis program, which provides temporary foster homes for pets of FDV victims for up to three months while their owners seek refuge.
• BankwestminorOthersCorporate partner supporting Zonta House operations.
• Dress for Success PerthminorStrategic or Co-development PartnerReferral partner for professional clothing donations and career development support to women exiting FDV services. Recommended for corporate/work attire donations.
• Worthy AustraliaminorStrategic or Co-development PartnerRecommended volunteer organisation for those interested in supporting FDV services. Heavy reliance on volunteers year-round.
• Department of Communities - Housing AuthoritycoreStrategic or Co-development PartnerPartnership for Safer Pathways program providing FDV specialist support to Housing Authority tenants in Cannington, Victoria Park, Mirrabooka and Midland districts.
• Tucker Fresh IGA RossmoyneminorStrategic or Co-development PartnerAnnual Christmas Appeal partner collecting food hampers for families supported by Zonta House. 5-year partnership tradition growing each year.
• Centre for Women's Safety and WellbeingcoreStrategic or Co-development PartnerBoard membership partnership with CEO Kelda Oppermann serving as Board Member. Collaboration on FDV sector improvements and service directory.
• Langford Aboriginal AssociationminorStrategic or Co-development PartnerCommissioned to create artwork for Zonta House's inaugural Innovate Reconciliation Action Plan, depicting themes of unity, resilience, and cultural diversity.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Centrecare: WA-based family and community services provider; lead partner with Zonta House on the Adult Justice Reintegration program and provides overlapping FDV, family, and social support services in Perth.
• Wungening Aboriginal Corporation: Aboriginal community-controlled organisation in WA providing family, FDV, and justice reintegration services; consortium partner with Zonta House on Adult Justice Reintegration and a key culturally safe FDV provider in the same geography.
• Waratah Women's Refuge: NSW-based specialist women's refuge providing crisis accommodation, outreach, and case management for women experiencing FDV. Closely comparable specialist FDV service model, though operating in a different Australian state.
• Ruah Community Services: Perth-based not-for-profit providing accommodation, homelessness outreach, and women's support services in WA, directly overlapping with Zonta House on refuge accommodation and FDV response in the same metro market.

Broad incumbents

• Anglicare WA: Large WA-based community services organisation delivering a broad portfolio including homelessness, family, and FDV support. Offers overlapping capabilities but as part of a much wider service portfolio rather than as an FDV specialist.
• YWCA Australia: National women's services organisation delivering housing, refuge, and FDV programs across multiple states. Provides overlapping women's refuge and homelessness services but operates at national rather than specialist FDV scale.
• Uniting WA (UnitingCare West): Western Australian arm of Uniting providing community, housing, and FDV support services. Operates Tranby Centre referenced by Zonta House and competes for government funding and referral pathways in Perth.
• The Salvation Army Western Australia: Large national NGO operating crisis accommodation, family violence programs, and emergency relief in WA. Overlaps with Zonta House on refuge-style accommodation and FDV response but as part of a much broader service portfolio.

Emerging players

• Aboriginal Family Legal Services WA: WA Aboriginal community-controlled organisation providing FDV-related legal services, family violence support and advocacy. Overlaps with Zonta House on FDV response and First Nations client segments.

Regional players

• Domestic Violence Crisis Service (ACT): ACT-based specialist FDV crisis service operating crisis lines, accommodation, and counselling with a comparable wraparound service model to Zonta House, but serving a different Australian jurisdiction.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/zontahouserefuge
• LinkedInlinkedin.com/company/zonta-house-refuge-association
• Instagraminstagram.com/zontahouse

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Zonta House Refuge Association