Mobi24 Ag

What Mobi24 Ag does

Mobi24 AG is a Swiss private company headquartered in Bern, founded in 1997 as the dedicated Assistance- und Notruf-Zentrale (assistance and emergency call center) for Schweizerische Mobiliar Versicherungsgesellschaft AG, Switzerland's oldest insurance company (founded 1826). It operates as a 100% wholly-owned subsidiary of Mobiliar, functioning as the parent group's internal 24/7 contact center rather than an independent business. Its core service is a round-the-clock contact center operating 365 days per year, handling emergency roadside assistance (CarAssistance), travel medical emergencies, urgent customer situations, and general insurance inquiries for Mobiliar policyholders via global hotlines (00800 16 16 16 16 and +41 31 389 81 81).

The product portfolio centers on the Mobi24 24-Stunden Contact Center and the CarAssistance digital platform (accessible at sfa-pannenhilfe-b2c.app.mobiliar.ch), supplemented by the Meine Mobiliar Kundenportal for self-service, the Mobiliar Ticketshop as an add-on benefits module, and the CleverDrive telematics-based vehicle insurance product for young drivers that scores driving behavior to set discounts. Partner-facing infrastructure includes the Mobiliar Partner Portal for brokers and the Mobi24 Partner Portal for assistance partners. The underlying technology stack is conventional contact center operations with web-based customer and partner portals; no proprietary AI, API platform, or app store presence is disclosed.

The business model is that of a captive shared service. Mobi24 does not sell to external customers, set its own pricing, or maintain independent distribution; all services flow through Mobiliar's network of over 80 general agencies across Switzerland and the MyMobiliar digital portal. Revenue is effectively an intercompany charge against Mobiliar's insurance premium income. There are no external investors, funding rounds, M&A activity, or independent management disclosures, and EcoHub integration indicates participation in a broader Swiss insurance-industry services platform.

Name

Mobi24 Ag

Legal name

Mobi24 AG

Website

https://mobi24.ch

Company type

Private

Founded year

1997

Operating status

Operating

Short description

Mobi24 AG is the 24/7 contact center and emergency assistance subsidiary of Swiss insurer Mobiliar, serving Mobiliar policyholders with roadside, travel, and general insurance support. Founded in 1997 and operating 365 days a year, it functions as an internal shared service within the Mobiliar Group.

Ownership category

akta.pro rank

Product category

Insurance Assistance Services

NAICS

Investigation, Guard, and Armored Car Services (56161), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industry

Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Insurance assistance services
• Roadside assistance
• Emergency hotline services
• Contact center operations
• Claims support services

Headquarters

HQ city

Bern

HQ country

Switzerland

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center and Assistance Services: Mobi24 AG provides 24-hour contact center services and roadside assistance (CarAssistance) for customers of the Mobiliar Group. As a wholly-owned subsidiary, it operates as an internal service function for the parent insurance company, providing emergency assistance, roadside support, and general customer inquiries handling. Revenue flows through the parent company's insurance premium income.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Mobi24 Ag operates a 24/7 contact center in Bern that handles emergency hotlines and CarAssistance vehicle roadside assistance for Schweizerische Mobiliar Versicherungsgesellschaft AG insurance customers. As a wholly-owned subsidiary of Mobiliar, it serves as the single point of contact for policyholders needing immediate help with vehicle breakdowns, travel emergencies, and general insurance inquiries, with services reachable via toll-free (00800 16 16 16 16) and Swiss (031 389 81 81) numbers.

Product overview

Mobi24 AG is a 100% subsidiary of Schweizerische Mobiliar Versicherungsgesellschaft AG, operating since 1997 as an assistance and emergency center. The company offers a unified 24-hour Contact Center service providing emergency hotline support (24h Soforthilfe), vehicle roadside assistance (CarAssistance), and general customer service for Mobiliar insurance customers. The product portfolio centers on the core Contact Center service supplemented by digital customer-facing platforms including the Meine Mobiliar customer portal and Mobiliar Ticketshop, alongside the telematics-based CleverDrive vehicle insurance. Partner-facing offerings include the Mobiliar Partner Portal for brokers and the Mobi24 Partner Portal for assistance partners.

Differentiator

Problem solved

Functional benefit

Products and services

• CarAssistance Vehicle roadside assistance service provided by Mobi24 Ag to Mobiliar insurance customers, reachable via the company's 24/7 emergency hotlines for help with vehicle breakdowns.
• 24/7 Emergency Hotline Service Round-the-clock emergency hotline service for Mobiliar customers reachable via toll-free number 00800 16 16 16 16 and Swiss number +41 31 389 81 81, covering travel emergencies, vehicle breakdowns, and general insurance inquiries.
• Mobi24 Customer Portal with Ticketshop Online self-service portal where Mobiliar customers can create support tickets and access service functions without calling the hotline.
• EcoHub Mobiliar Partner Portal Dedicated partner portal providing Mobiliar brokers and distribution partners access to Mobi24's services and coordination tools.

Quantifiable outcome

• Available 365 days per year, 24 hours per day for customer assistance

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

One partnership is on record.

• Schweizerische Mobiliar Versicherungsgesellschaft AGcoreOthersMobi24 AG is a 100% wholly-owned subsidiary of Schweizerische Mobiliar Versicherungsgesellschaft AG. The company was founded in 1997 as an Assistance and Emergency Center specifically to serve the insurance company's customer assistance needs. This is a captive subsidiary relationship within the Mobiliar Group.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• International SOS: Global medical and travel security assistance company running 24/7 assistance centers. Comparable as a broad incumbent in emergency contact-center operations serving insurance and corporate clients, though with a stronger medical-emergency focus.

Regional players

• ADAC (Allgemeiner Deutscher Automobil-Club): Germany's leading mobility club with 24/7 roadside assistance, emergency dispatch, and contact center operations. Comparable as a regional roadside/emergency assistance operator with similar service scope, though not operating in Switzerland.
• Touring Club Schweiz (TCS): Switzerland's largest mobility club providing 24/7 roadside assistance, patrol, and breakdown services in Switzerland. Comparable as a Swiss roadside/emergency assistance peer directly competing for the same CarAssistance use cases, though structured as a membership club rather than an insurance subsidiary.

Direct peers

• AXA Assistance: Assistance subsidiary of AXA providing travel, roadside, and home emergency services through contact centers. Comparable to Mobi24 as a captive insurance emergency-assistance operation serving a single insurance parent.
• Allianz Partners (Allianz Assistance): Global assistance and insurance services arm of Allianz Group offering roadside, travel, and home assistance. Comparable to Mobi24 as an insurance-owned emergency assistance and contact center operation, though operating at global rather than Swiss-domestic scale.
• Europ Assistance: One of the world's largest assistance companies, providing roadside, travel, and medical emergency services globally. Comparable as a multinational insurance-assistance provider running 24/7 contact centers and emergency dispatch for insurance clients.
• Baloise Assistance: Swiss insurance group (Bâloise) operating its own assistance and claims contact center operations for policyholders in Switzerland. Comparable as a domestic Swiss insurance competitor running a similar captive assistance function.
• Helvetia Insurance Contact Center: Swiss insurance group Helvetia with in-house assistance and customer contact operations. Comparable as a domestic Swiss insurance peer operating a parallel captive emergency/customer service function for policyholders.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/mobi24

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mobi24 Ag