One Call Support Services, LLC

What One Call Support Services, LLC does

One Call Support Services, LLC (DBA One Call Services) is a privately held, locally owned disaster restoration company founded in 2012 and headquartered at 3269 Seldon Ct, Fremont, California. The company provides emergency water damage restoration, sewage cleanup, mold inspection and remediation, fire damage restoration, and full water damage reconstruction across the Bay Area. Services are delivered directly by company-employed crews dispatched from three Bay Area offices (Fremont headquarters, Santa Clara, and Richmond), with a total of nine crews and a 45-60 minute emergency response window covering the East Bay, South Bay, and Peninsula. The company operates 24/7, including holidays, with a live phone answer and free pre-work inspections.

Technology is industry-standard rather than proprietary: the company follows IICRC S500 standards for water damage and S520 for mold, and uses thermal imaging cameras, moisture meters, HEPA air scrubbers, dehumidifiers, air movers, portable extraction units, and pack-out facilities for content restoration. IICRC firm certification (#163618), BBB accreditation, and bilingual English/Spanish staffing are cited as trust and accessibility assets. Notable operational features include moisture mapping for hidden damage, HEPA filtration during contaminated water work, and content pack-out/off-site storage during property drying.

The business model is project-based professional services with quote-based pricing after free inspection. Typical water damage jobs run $2,000-$8,000 depending on area and water category; fire damage ranges from a few thousand dollars for kitchen fires to six figures for whole-house losses. Direct insurance billing and deductible assistance on jobs over $20,000 reduce friction for insurance-covered customers. Revenue is generated per job across residential homeowners (primary) and commercial properties (secondary), with a specialized niche in older Bay Area homes (1950s-1970s) with aging plumbing. Customer acquisition is driven by 24/7 phone dispatch, local SEO service-area pages, word-of-mouth, and review platforms (Yelp, Google); there is no franchise, dealer, or third-party distribution.

Name

One Call Support Services, LLC

Legal name

One Call Support Services, LLC

Website

https://one-call-services.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

One Call Support Services, LLC is a privately held, Fremont-based disaster restoration company founded in 2012 that delivers 24/7 water, mold, sewage, fire, and reconstruction services across the Bay Area via three offices and nine IICRC-certified crews, serving residential homeowners and commercial properties with direct insurance billing.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Other Services to Buildings and Dwellings (561790), Services to Buildings and Dwellings (5617)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI), Post-Disaster Reconstruction Cleaning (After Repairs) (HSAEADAI)

Keywords

• Water damage restoration
• Mold remediation services
• Sewage cleanup services
• Fire damage restoration
• Emergency restoration services

Headquarters

HQ city

Fremont

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Emergency Water Damage Restoration: Project-based professional services revenue for water extraction, structural drying, and restoration. Revenue is earned on a per-job basis with typical job sizes ranging from $2,000 to $8,000 depending on scope, water category, and extent of damage. Insurance claims typically cover sudden and accidental water damage.
2. Sewage Cleanup Services: Specialized hazardous waste remediation services categorized as Cat 3 (black water) work. Follows IICRC S500 standards for sewage backup cleanup including extraction, demolition of unsalvageable materials, disinfection, and structural drying. Often requires separate sewer/water backup rider insurance coverage.
3. Mold Removal and Remediation: Mold inspection, testing, containment, removal, and prevention services. Revenue generated through professional services engagements, typically as follow-up work to water damage jobs or standalone remediation contracts.
4. Water Damage Reconstruction: Build-back and reconstruction services following mitigation. Includes drywall repair/replacement, flooring replacement, cabinet repair/replacement, and full property rebuild. This phase follows mitigation as part of the same insurance claim, providing continuity and additional revenue from the same customer engagement.
5. Fire Damage Restoration: Full-service fire restoration including emergency board-up, soot and smoke damage cleanup, odor removal, content cleaning, and reconstruction. Typically higher scope and cost than water damage jobs, ranging from a few thousand dollars for kitchen fires to six figures for whole-house fires.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

One Call Services is an emergency disaster restoration contractor providing water damage restoration, sewage cleanup, mold removal and remediation, fire damage restoration, and full reconstruction services for residential and commercial properties across the San Francisco Bay Area. The company dispatches IICRC-certified crews from three Bay Area offices on a 24/7 basis with a target 45–60 minute response time, handling every phase from initial mitigation through complete rebuild. Services are priced per project, billed directly to insurance carriers, and supported by free on-site inspections and written estimates.

Product overview

One Call Services is a disaster restoration services company offering a unified suite of emergency response and remediation services. The core offering centers on Water Damage Restoration, complemented by specialized services including Sewage Cleanup, Mold Removal & Remediation, Emergency Water Extraction, Fire Damage Restoration, and Water Damage Reconstruction. The company provides end-to-end service delivery—handling initial emergency response, mitigation, structural drying, and full reconstruction—using IICRC-certified technicians. Services are available 24/7 with 60-minute response times across the Bay Area, and include direct insurance billing.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water damage response for residential and commercial properties covering extraction, structural drying, dehumidification, cleanup, sanitization, and repair following IICRC S500 standards.
• Sewage Cleanup Professional sewage backup cleanup and Category 3 black water remediation following IICRC S500 standards, including containment, extraction, demolition of unsalvageable materials, disinfection, odor removal, and structural drying.
• Mold Removal & Remediation Comprehensive mold inspection, testing, containment, removal, and prevention services using HEPA filtration, eco-friendly methods, and IICRC S520-aligned practices for residential and commercial properties.
• Emergency Water Extraction 24/7 emergency water extraction service with a 45–60 minute response time, using portable extraction units, thermal imaging, and moisture mapping to remove standing water and locate hidden moisture.
• Fire Damage Restoration Full fire damage restoration including emergency board-up, soot and smoke damage cleanup, odor removal, content cleaning, and complete reconstruction for residential and commercial properties.
• Water Damage Reconstruction Complete rebuild services following water or fire damage mitigation, including drywall repair and replacement, flooring replacement, cabinet repair and replacement, and full property reconstruction performed by the same crew that handled the mitigation phase.

Quantifiable outcome

• Most homes take 4 to 7 days to dry after water extraction
• +4 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• AdvantaClean: Franchised restoration provider specializing in water damage, mold remediation, and air duct cleaning. Competes in residential emergency response with IICRC-aligned processes and direct insurance billing.
• Rainbow International: Neighborly-brand franchised restoration provider offering water, fire, and mold restoration with direct insurance coordination. Comparable in scope, customer, and insurance-billing model.
• PuroClean: Franchised restoration company offering water damage mitigation, mold remediation, fire restoration, and biohazard cleanup. Competes directly in residential and commercial emergency response with similar IICRC-based processes.
• Paul Davis Restoration: National franchised restoration network providing water, fire, mold, and reconstruction services with direct insurance billing. Same target customer and similar service stack as One Call Services.
• COIT Cleaning and Restoration: Established cleaning and restoration company offering water damage restoration, fire/smoke cleanup, mold remediation, and reconstruction. Targets the same residential and commercial segments with similar service menu.
• Restoration 1: Franchised restoration company covering water, fire, smoke, mold, and sewage remediation with reconstruction services. Direct competitor in residential emergency response and insurance-billed restoration work.
• ServPro: National franchise leader in water, fire, and mold restoration with IICRC standards and direct insurance billing. Direct competitor on scope, customer type, and service model; franchisees compete head-to-head in the same Bay Area service zones.

Broad incumbents

• BELFOR Property Restoration: Largest global disaster restoration firm with full-service water, fire, mold, and reconstruction capabilities. Operates Bay Area branches with similar service lines but at much larger scale and with national carrier relationships.
• ServiceMaster Restore: National brand offering water, fire, and mold restoration plus reconstruction services. Operates through a franchise network with strong insurance carrier relationships; competes on the same service lines at broader geographic scale.

Others

• ServiceMaster Clean: Adjacent commercial cleaning and disinfection brand under the same ServiceMaster umbrella. Comparable customer base (property managers, commercial facilities) but focused on recurring janitorial and specialty cleaning rather than emergency restoration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/one-call-services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Call Support Services, LLC