Red de Servicios Facilito

Name

Red de Servicios Facilito

Legal name

Red de Servicios Facilito

Website

https://facilito.com.ec

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Payment Services

NAICS

Office Administrative Services (5611), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Management Services (8741)

akta.pro primary industry

Correspondent Banking (Nostro/Vostro & Agent Services) (FSABAJAA)

akta.pro secondary industry

Post Office Network & Retail Counter Services (TLAAAAAF)

Keywords

• Bill payment services
• Payment collection network
• Correspondent banking
• Consumer financial services
• Government payment collection

Headquarters

HQ city

Guayaquil

HQ country

Ecuador

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Transaction Commissions: Facilito earns commissions from each transaction processed through its network. Merchants earn per-transaction commissions (e.g., $0.23 per basic service, $0.45 per $10 in recharges). The company takes a share of transaction fees.
2. Merchant Affiliation Fees: Platform is provided free to merchants; revenue derived from transaction volume across the network rather than fixed fees

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

Red de Servicios Facilito operates Ecuador's largest payment and collection network, providing bill payment, top-up, and financial transaction services through more than 5,000 service points including 62+ own Ventanillas Facilito branches, 2,500+ affiliated merchants, the Facilito Móvil mobile app, and a web platform. As a Prosegur subsidiary, it acts as a correspondent agent for banks, cooperatives, utilities, telecom providers, and government agencies, processing transactions from a catalog of 500+ payable services.

Product overview

Red de Servicios Facilito is a payment and collection network operating in Ecuador, offering a multi-channel platform centered on the Facilito brand. The core offering consists of the Portal de Pagos Facilito (online payment portal for service payments with direct debit to cooperative accounts), Facilito Móvil (mobile app for iOS and Android enabling payments and collections on the go), the Red de Puntos de Pago (a network of over 5,000 physical payment points nationwide including stores, banks, cooperatives, and 62 company-owned Ventanillas Facilito), and Servicios de Corresponsalía Financiera (financial correspondent services connecting to 50+ banks and cooperatives for deposits, withdrawals, and loan payments). Retail merchants can join through the Plataforma de Afiliación para Comercios to offer 500+ services and earn commissions. The platform also processes municipal property tax payments across 60+ municipalities. Facilito is affiliated with Prosegur and is free for merchants to join.

Differentiator

Problem solved

Functional benefit

Products and services

• Bill Payment and Collection Service

Quantifiable outcome

• Projected merchant earnings of $160/month or $1,920/year based on average transaction volumes
• +1 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

22 partnerships are on record, tiered core, major and parent.

• Banco SolidariocoreChannel Partner/ Reseller/ DistributorCorrespondent banking partner enabling deposits, withdrawals, and credit payments at Facilito network locations. One of the primary financial institution partners.
• Banco VisionFundcoreChannel Partner/ Reseller/ DistributorCorrespondent banking partner for deposits, withdrawals, and credit payments through Facilito network.
• COAC 29 de OctubrecoreChannel Partner/ Reseller/ DistributorMajor credit union partner for correspondent banking services including deposits, withdrawals, and credit payments.
• COAC Jardin AzuayocoreChannel Partner/ Reseller/ DistributorCredit union partner for deposits, withdrawals, and credit payments at Facilito points.
• COAC ChibuleocoreChannel Partner/ Reseller/ DistributorCredit union partner for deposits, withdrawals, and credit payments through correspondent network.
• COAC Mushuc RunacoreChannel Partner/ Reseller/ DistributorCredit union partner for financial transaction services at Facilito locations.
• COAC OscuscoreChannel Partner/ Reseller/ DistributorCredit union partner for correspondent banking services including deposits and withdrawals.
• Banco AtlantidacoreChannel Partner/ Reseller/ DistributorInternational bank partner for credit payments at Facilito correspondent locations.
• Farmacias BolívarmajorChannel Partner/ Reseller/ DistributorPharmacy chain partner for service payment collection at retail locations nationwide.
• Farmacias EconómicasmajorChannel Partner/ Reseller/ DistributorPharmacy chain partner for service payment collection at retail locations nationwide.
• Farmacias MedicitymajorChannel Partner/ Reseller/ DistributorPharmacy chain partner for service payment collection at retail locations nationwide.
• Western UnioncoreChannel Partner/ Reseller/ DistributorInternational remittance partner enabling remittance collection at Facilito merchant locations.
• ProsegurparentOthersParent company - multinational security and cash management services company headquartered in Spain.
• Municipio de Quito (GAD Pichincha)coreChannel Partner/ Reseller/ DistributorMunicipal government partner for property tax and municipal service payment collection.
• Municipio de GuayaquilcoreChannel Partner/ Reseller/ DistributorMajor city municipal partner for property tax and municipal payment collection.
• Municipio de Cuenca (GAD Cuenca)coreChannel Partner/ Reseller/ DistributorMunicipal government partner for local tax and service payment collection.
• CNEL (Corporación Nacional de Electricidad)coreTechnology or IntegrationNational electricity corporation partner for electricity bill payment processing.
• CNT EPcoreTechnology or IntegrationState telecommunications company partner for phone and internet payment services.
• Claro EcuadorcoreTechnology or IntegrationMobile operator partner for recharge sales and bill payment services.
• SRI (Servicio de Rentas Internas)coreTechnology or IntegrationTax authority partner for tax obligation payment processing including income tax and VAT.
• IESS (Instituto Ecuatoriano de Seguridad Social)coreTechnology or IntegrationSocial security institute partner for pension and contribution payment processing.
• ANT (Agencia Nacional de Tránsito)coreTechnology or IntegrationTransit authority partner for vehicle registration and traffic fine payments.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Mercado Pago: Latin America's largest digital wallet and payment platform, offering QR payments, bill pay, credit and merchant acquiring across the region. A broader incumbent whose bill-pay and QR acceptance directly overlap with Facilito's payment-aggregation value proposition.
• PagBank/PagSeguro: Brazilian incumbent in merchant acquiring, digital wallets and payment processing for SMBs. Comparable as a large-scale LatAm payment platform serving merchants with multiple payment-rail options, though operating primarily in Brazil rather than Ecuador.
• PayU Latam: Global/Latin American payment service provider offering online checkout, payment links and aggregator services across multiple LatAm countries. Comparable in catalog breadth across billers and payment-rail orchestration, though more digital than Facilito's cash-agent model.

Direct peers

• Redpagos: Uruguayan correspondent-banking and bill-payment network combining own branches and affiliated merchants for utility, tax and financial transactions. Directly comparable business model to Facilito's Ventanillas + affiliated-merchant hybrid.
• PagoFácil: Argentina's leading cash-bill-payment network operating thousands of collection points tied to banks and service providers. Closely mirrors Facilito's mix of utility/tax payment aggregation, bank agent services and physical retail footprint.
• ToditoCash: Mexico-based cash-payment network that lets consumers pay bills and services at convenience stores and retail points, with mobile and online channels. Comparable in agent-network monetization and omnichannel bill-payment aggregation.
• SuRed: Colombia's largest bill-payment correspondent network, enabling consumers to pay utilities, telecom and government obligations at affiliated retail points and financial agents. Highly comparable to Facilito in catalog breadth, correspondent-banking model and SMB merchant acquisition.

Emerging players

• Clip: Mexico-based fintech offering card-acceptance devices and digital payment tools to SMB merchants, expanding into broader financial services. Comparable on SMB merchant acquisition and digital-payment enablement for retail in Latin America.
• Kushki: Latin American payments infrastructure provider (founded in Ecuador) offering online payment processing, links, and orchestration to merchants across the region. Comparable as an Ecuador-rooted payment aggregator, though more focused on digital/online acceptance than Facilito's cash-agent network.
• NetPay: Mexico-based payment processor and aggregator offering e-commerce, retail and bill-payment solutions for merchants. Comparable in multi-rail payment aggregation for SMBs in a Latin American market.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ReddeServiciosFacilito
• Facebookfacebook.com/Facilitored
• LinkedInlinkedin.com/company/reddeserviciosfacilito
• Instagraminstagram.com/reddeserviciosfacilito
• TikToktiktok.com/reddeserviciosfacilito
• Xx.com/facilitored

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Red de Servicios Facilito