Journey Center for Safety and Healing

What Journey Center for Safety and Healing does

Journey Center for Safety and Healing is an independent 501(c)(3) nonprofit organization headquartered in Cleveland, Ohio, serving survivors of domestic violence and child abuse across Cuyahoga County. Founded approximately 50 years ago (previously known as the Domestic Violence and Child Advocacy Center), it reaches nearly 20,000 individuals annually through a comprehensive service portfolio that includes a 24-hour crisis helpline (216.391.4357), live and text chat, emergency shelter with dedicated youth programming, trauma therapy, English and Spanish-language support groups, justice system advocacy, the Safe & Sound Supervised Visitation Center, the Latina Domestic Violence Project, and the Domestic Violence Housing Initiative with rapid rehousing.

The underlying technology stack is light and oriented around human-delivered crisis intervention and trauma-informed service delivery rather than a proprietary platform. The organization operates on a Squarespace-hosted website with Stripe and PayPal for donation and event payment processing; there are no disclosed AI capabilities, mobile apps, or APIs. Service quality is anchored by CARF accreditation, adherence to U.S. DOJ Office on Violence Against Women supervised visitation guidelines, and a Candid Platinum Seal of Transparency.

The business model is a free, confidential service offering with no client fees; revenue is generated through a diversified mix of individual and corporate donations, federal/state/local government grants and contracts, and foundation grants. Distribution is multi-channel: 24-hour helpline, live/text chat, in-person intake at the shelter, Cuyahoga County Coordinated Intake (216-674-6700), United Way 2-1-1 after-hours intake, and an extensive referral network including law enforcement, courts, hospitals, social services, EDEN Inc, Canopy Child Advocacy Center, Catholic Charities Cleveland, and CHN Housing Network.

Name

Journey Center for Safety and Healing

Legal name

Journey Center for Safety and Healing

Website

https://journeyneo.org

Company type

Private

Founded year

1976

Operating status

Operating

Short description

Journey Center for Safety and Healing is a Cleveland-based 501(c)(3) nonprofit that provides free, confidential emergency shelter, trauma therapy, legal advocacy, supervised visitation, and housing assistance to survivors of domestic violence and child abuse in Cuyahoga County.

Ownership category

akta.pro rank

Product category

Domestic Violence and Child Abuse Survivor Services

NAICS

Other Individual and Family Services (624190), Temporary Shelters (624221), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

akta.pro secondary industry

MHPSS & Trauma-Informed Support for Displaced Populations (BPADAHAJ)

Keywords

• Domestic violence services
• Child abuse advocacy
• Emergency shelter
• Trauma therapy
• Supervised visitation

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Donations and Charitable Contributions: Individual and corporate donations processed through secure online credit card giving pages using Stripe payment processing.
2. Government Grants and Contracts: Federal, state, and local government funding for domestic violence prevention and survivor services programs.
3. Foundation and Nonprofit Funding: Support from foundations and nonprofit organizations aligned with violence prevention mission.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Journey Center for Safety and Healing is a 501(c)(3) nonprofit that provides free, confidential crisis intervention, emergency shelter, trauma therapy, support groups, justice system advocacy, supervised visitation, rapid rehousing, and prevention education to survivors of domestic violence, child abuse, stalking, and teen dating violence in Cuyahoga County. The 24-hour helpline and live chat serve as the primary entry point that connects approximately 20,000 individuals each year to an integrated continuum of survivor-centered services, with bilingual Spanish/English capacity and specialized programs for Latina survivors and families navigating custody concerns.

Product overview

Journey Center for Safety and Healing operates as an integrated human services organization offering a comprehensive suite of programs for domestic violence and child abuse survivors. The core portfolio includes 24-Hour Helpline crisis support, Emergency Shelter with dedicated youth programming, Trauma Therapy, Domestic Violence Support Groups, Justice System Advocacy, Safe & Sound Supervised Visitation Center, Latina Domestic Violence Project, and Domestic Violence Housing Initiative (DVHI) with Rapid Rehousing programs. Additional services encompass Teen Dating Violence education, Stalking Services, Child Abuse intervention, PACE prevention education, and Meals that Heal. These programs work together as a coordinated ecosystem, with the helpline serving as the primary entry point connecting individuals to shelter, legal advocacy, housing assistance, therapy, and support groups—all unified by a mission to provide safety, healing, and empowerment for nearly 20,000 individuals annually in Cuyahoga County.

Differentiator

Problem solved

Functional benefit

Products and services

• 24-Hour Helpline Round-the-clock crisis hotline (216.391.4357) providing emotional support, safety planning, shelter intake, and connections to all Journey Center programs for individuals experiencing domestic violence or child abuse.
• Emergency Shelter Home-like emergency shelter providing safety, basic necessities, family advocacy, and youth programming including art expression, therapeutic play, family groups, and academic support for adults and children fleeing domestic violence.
• Trauma Therapy Specialized therapeutic services provided by trauma therapists to help survivors process and heal from the effects of domestic violence and abuse; supported 90 clients in the last fiscal year.
• Domestic Violence Support Groups Weekly facilitated support groups offered in-person and virtually in English and Spanish, providing survivors a safe, confidential space to share experiences, learn about domestic violence, and build healthy relationships.
• Justice System Advocacy Program Legal advocacy helping survivors navigate the criminal and civil court processes, including assistance with Temporary Protection Orders, court hearings, victim impact statements, and access to legal resources.
• Safe & Sound Supervised Visitation Center Premier supervised visitation center in Cuyahoga County providing safe environments for children and non-residential parents to build positive relationships, plus supervised exchanges when protection orders are in place, following U.S. DOJ Office on Violence Against Women best practices.
• Latina Domestic Violence Project Culturally sensitive, bilingual (Spanish/English) services for Latina victims of domestic violence including advocacy, justice system assistance, shelter, support groups, and trauma therapy tailored to Latino values such as family unity and confidentiality.
• Domestic Violence Housing Initiative (DVHI) Short-term emergency housing assistance offering Rapid Rehousing programs (Journey Home Rapid Rehousing and Eden Inc DV Rapid Rehousing) with rental assistance up to 12 months, security deposit, housing location assistance, and ongoing case management for housing stability.
• PACE (Prevention and Community Education) Prevention and education services including professional training, community education, outreach, Domestic Violence Education Classes, and ACT Parenting Classes; delivered 100 education classes in FY 24.
• Teen Dating Violence Program Awareness and education programming focused on teen dating violence, addressing digital abuse, financial abuse, sexual abuse, and verbal/emotional abuse, and connecting adolescents to confidential support resources.
• Stalking Services Support and resources for stalking victims including safety planning, documentation guidance, and connections to law enforcement and legal resources, particularly for intimate partner stalking situations.
• Child Abuse Services Comprehensive services addressing child abuse including crisis intervention, advocacy, family support, and coordination with child welfare systems for child victims and their families.
• Live Chat / Text-to-Chat Real-time text-based crisis support available alongside the 24-hour helpline, providing an additional confidential channel for survivors to seek help and information discreetly.
• Meals that Heal Program providing nutritious meals to shelter residents to support their well-being during their stay at the emergency shelter.

Named customers9 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• AccentureminorGTM or Marketing Partner · 13 March 2026Co-host of International Women's Day Empower to Elevate event where Journey Center CEO Anne Face delivered keynote on intimate partner violence issues.
• KeyBankminorGTM or Marketing Partner · 13 March 2026Co-host of International Women's Day Empower to Elevate event celebrating women's strength and resilience while emphasizing vital work of organizations like Journey Center.
• White Ribbon Campaign (WRC)coreStrategic or Co-development PartnerPartnership with White Ribbon Campaign to increase shared mission of ending violence against women, children, and intimate partners. Journey Center advocates take the White Ribbon pledge and participate in annual rallies and awareness events. The partnership challenges men and boys to examine beliefs and actions contributing to violence culture.
• EDEN InccoreStrategic or Co-development PartnerPartnership with EDEN Inc for DV Rapid Rehousing program under the Domestic Violence Housing Initiative. Both programs offer housing location assistance, up to 12-month rental assistance plus security deposit, and housing case management.
• CHN Cleveland Housing NetworkminorStrategic or Co-development PartnerReferral partnership for housing resources, providing tenant resources and renter supports for survivors seeking stable housing.
• Catholic Charities ClevelandminorStrategic or Co-development PartnerReferral partnership for emergency financial assistance and additional support services for survivors.
• Cuyahoga County Job and Family ServicescoreStrategic or Co-development PartnerPartnership for Past Due Rent Assistance for Families (PRC) up to $1,500, benefits enrollment including medical care and childcare, and coordinated entry into housing programs.
• Coordinated Intake SystemcoreStrategic or Co-development PartnerPartnership with Cuyahoga County Coordinated Intake (216-674-6700) for emergency shelter entry, and United Way 2-1-1 for after-hours on-call intake representatives.
• A Place for MeminorStrategic or Co-development PartnerHousing partnership referral program for shelter clients seeking stable housing options.
• Bridges ProgramminorStrategic or Co-development PartnerHousing support partnership connecting shelter clients with additional housing resources and services.
• Canopy Child Advocacy CentercoreStrategic or Co-development PartnerMulti-Disciplinary Team (MDT) collaboration for child abuse cases. PACE advocates participate in case review alongside Canopy CAC and other organizations for comprehensive child welfare response.
• U.S. Department of Justice Office on Violence Against WomencoreStrategic or Co-development PartnerJourney Center's Safe & Sound Supervised Visitation Center follows best practice recommendations set forth in DOJ Office on Violence Against Women's 'Guiding Principles for Safe Havens: Supervised Visitation and Safe Exchange.'

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Regional players

• YWCA of Greater Cleveland: Regional Cleveland YWCA providing DV services, shelter, and advocacy in the same Cuyahoga County market. Comparable to Journey Center as a co-located DV service provider competing within the same coordinated intake system.

Direct peers

• RAINN (Rape, Abuse & Incest National Network): National anti-sexual-violence organization operating the National Sexual Assault Hotline and providing survivor support services. Comparable to Journey Center in trauma therapy, survivor support, and national awareness-building mission.
• Sojourner House: Milwaukee-based DV services nonprofit providing shelter, advocacy, and children's programming. Comparable to Journey Center in mid-sized urban DV service portfolio with child-focused programming and bilingual capabilities.
• Safe Horizon: Safe Horizon is the largest DV/crime victim services provider in New York, offering shelter, counseling, legal advocacy, and supervised visitation. Comparable to Journey Center as a comprehensive multi-program urban DV nonprofit with similar integrated service model.
• National Domestic Violence Hotline: The national 24/7 DV crisis hotline with live chat and text channels. Comparable to Journey Center's 24-hour helpline and live chat/text-to-chat infrastructure as the primary crisis-intervention entry point for DV survivors.
• A Safe Place: New Hampshire-based DV services nonprofit providing shelter, court advocacy, children's services, and 24-hour hotline. Comparable to Journey Center in mid-sized regional DV portfolio with shelter, advocacy, and youth programming.
• Center for Family Justice: Connecticut-based DV/sexual assault services organization with shelter, counseling, advocacy, and supervised visitation. Comparable to Journey Center in comprehensive service portfolio including supervised visitation centers.

Emerging players

• Break the Cycle: National nonprofit focused specifically on teen dating violence prevention and education. Comparable to Journey Center's Teen Dating Violence Program as a focused subset of DV services targeting adolescent populations.

Broad incumbents

• Battered Women's Justice Project: National resource center on DV and the justice system response, providing training and technical assistance to local programs. Comparable to Journey Center's justice system advocacy function and PACE training programs.
• National Network to End Domestic Violence: National advocacy and capacity-building organization supporting local DV programs through training, policy, and funding access. Comparable to Journey Center as the ecosystem-level support structure that informs local-provider operations and federal funding flows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Journey Center for Safety and Healing