Heicon E.u.

What Heicon E.u. does

Heicon E.u. (operating as HEICON) is an Austrian sole proprietorship (Einzelunternehmen) founded in 2021 and headquartered in Korneuburg, Austria, providing integrated IT infrastructure, cloud, security, and AV media technology solutions to Austrian businesses, public-sector bodies, and educational institutions. The company is owned and operated by sole proprietor Patrick Heidrich and operates with 1-10 employees from a single Austrian location, serving an installed base of 200+ customers. Heicon's offering is organized into three pillars: IT & Cloud Solutions (managed services, hardware/software procurement, M365 implementation, firewall/LAN/WLAN, IT security, print management, and cloud telephony), Security Technology (video surveillance, alarm systems, and electronic access control), and AV Media Technology (meeting room equipment and digital classroom/whiteboard installations). The firm is positioned as a single-source integrator across these domains, leaning on partnerships with Microsoft (M365), Fortinet (firewalls), Hornetsecurity (email security), Dell, and APC to deliver end-to-end installations.

The underlying technology stack is built almost entirely on third-party platforms rather than proprietary IP: Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive, Forms) for productivity and collaboration; Fortinet firewalls for network security; Hornetsecurity for email security/backup; Dell/APC for hardware and power protection; and standard AV equipment for media technology installations. Differentiated capabilities are limited to integration expertise — demonstrated by 24-hour Microsoft Teams rollouts for municipal clients during COVID-19 and rapid Exchange Online migrations — and to physical-security installations such as solar-powered surveillance cameras and battery-powered access control with smartphone/citizen-card integration. The website itself is hosted on Wix, indicating a minimal in-house digital platform investment.

Heicon's revenue model is a hybrid of one-time project revenue (hardware sales, IT installations, M365 migrations, security system deployments) and recurring managed services (ongoing IT infrastructure monitoring, patch management, cloud telephony on a pay-per-extension basis). The go-to-market is sales-led and direct: personal account managers, a phone customer center, email inquiries, and website contact forms, supplemented by case-study content and a modest social-media presence. Customer segments are weighted toward Austrian municipalities (Stadtgemeinde Gerasdorf, Marktgemeinde Vösendorf, Stadtgemeinde Tulln) and SMBs, with secondary exposure to educational institutions, fire departments/associations, and nonprofits. Pricing is entirely quote-based with no publicly disclosed rates, and the company operates exclusively within Austria with no disclosed geographic expansion plans.

Name

Heicon E.u.

Legal name

HEICON e.U.

Website

https://heicon.at

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

HEICON e.u. is an Austrian sole proprietorship in Korneuburg providing integrated IT infrastructure, Microsoft 365, network security, physical security, and AV media technology solutions to municipalities, SMBs, and educational institutions across Austria, operating with under 10 employees and a 200+ customer base.

Ownership category

akta.pro rank

Product category

IT Infrastructure Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

Keywords

• IT infrastructure services
• Managed IT services
• Cloud migration services
• Security technology solutions
• AV media technology

Headquarters

HQ city

Korneuburg

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. IT Hardware & Software Sales: Delivery of tailored hardware solutions from notebooks to servers, standard software, firewalls, switches, and WLAN equipment to businesses at fair conditions
2. IT Services & Consulting: Installation and implementation services for printers, server infrastructure, and other IT systems with ongoing support
3. Managed Services: Ongoing IT infrastructure care, patch management, and monitoring. Clients can outsource parts or entire IT operations to free up time for core tasks
4. Security Technology Services: Video surveillance systems, alarm systems, access control solutions, firewall and network infrastructure services
5. AV Media Technology: Planning and installation of modern AV technology including projectors, displays, electronic school boards, meeting room equipment
6. Telephone Systems: Cloud-based telephone systems with pay-per-extension model, eliminating need for on-premise equipment and long-term expensive maintenance contracts

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Heicon is an Austrian IT services company delivering integrated IT infrastructure, cloud, physical security, and AV media technology solutions to businesses, municipalities, and educational institutions. Core offerings include Microsoft 365 integration, Fortinet firewall deployment, hardware and software procurement, managed IT services, video surveillance, alarm and access control systems, telephone systems, and digital classroom/meeting room AV technology under a single-source provider model.

Product overview

Heicon E.u. is an IT services company offering integrated infrastructure solutions across three core areas: IT & Cloud Solutions (managed services, hardware/software delivery, network infrastructure, security), Security Technology (video surveillance, alarm systems, access control), and AV Media Technology (meeting room equipment, digital whiteboards). The product portfolio centers on IT & Cloud Lösungen as the core offering, complemented by hardware procurement and managed services modules. The company operates as a Fortinet partner and Microsoft solutions provider, delivering M365 integrations, firewalls, and network infrastructure alongside physical security systems. AV-Medientechnik provides meeting room solutions and educational digital whiteboards that integrate with the broader IT infrastructure. The company emphasizes a one-stop-shop approach with a strong manufacturer and partner network.

Differentiator

Problem solved

Functional benefit

Products and services

• IT & Cloud Solutions Provision and integration of advanced server and client systems, Microsoft 365 integration, comprehensive security solutions, firewalls, WLAN infrastructure, and backup services to deliver a reliable and secure IT environment for businesses and organizations.
• Hardware and Software Procurement Tailored procurement and delivery of hardware (notebooks to servers), standard software, firewalls, switches, and WLAN equipment for businesses, with a dedicated personal contact for consultation.
• IT Dienstleister (IT Services) On-site installation and implementation services for IT systems ranging from printers to full server infrastructure, followed by ongoing support as the customer's technical point of contact.
• Managed Service Ongoing managed services including patch management, monitoring, and IT infrastructure support, allowing customers to outsource parts of or their entire IT operations to focus on core business tasks.
• Firewall, LAN & WLAN Deployment of Fortinet firewalls as digital protection shields along with switches and WLAN infrastructure to deliver comprehensive enterprise networking solutions.
• IT-Security IT security services protecting infrastructure and data from cybercriminals, including ongoing Security Awareness Training for employees and vulnerability identification.
• Printer Management (Druckermanagement) Planning, delivery, and management of copy systems, plotters, and single-station printers, including print management solutions and ongoing supplies of toner and paper.
• Cloud Telephone Systems (Telefonanlagen) Cloud-based telephone systems with a pay-per-extension model, eliminating the need for on-premise PBX equipment and long-term maintenance contracts for customers.
• Security Technology (Sicherheitstechnik) Integrated security technology offering comprising video surveillance (including solar-powered cameras for remote sites), electronic access control systems with time-controlled access and online/offline modes, and alarm systems for property and facility protection.
• AV Media Technology (AV-Medientechnik) Planning and installation of modern AV technology, including projectors, displays, electronic whiteboards (digital school boards), digital meeting room solutions, and Digital Signage/Infotainment for businesses and educational institutions.
• Digital School Board (Digitale Schultafel) Interactive touch-based digital classroom solution providing digital whiteboards, browser-based teaching platforms, presentation equipment, and document cameras for schools and educational facilities.

Quantifiable outcome

• 75 employees enabled for remote work within 24 hours during COVID-19 lockdown for Stadtgemeinde Gerasdorf
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• FortinetcoreTechnology or IntegrationFortinet Partner implementing firewalls as digital protection shields. Part of core security offerings for network security solutions.
• HornetsecuritycoreTechnology or IntegrationSilver Partner status for Hornetsecurity email security and backup solutions.
• APCminorChannel Partner/ Reseller/ DistributorAPC Partner for power protection and UPS solutions.
• DellminorChannel Partner/ Reseller/ DistributorDell Partner for computer hardware solutions.
• MicrosoftcoreTechnology or IntegrationExtensive Microsoft 365 implementation expertise. Successfully completed projects for Stadtgemeinde Gerasdorf (75 employees) and Marktgemeinde Vösendorf (100 mailboxes). Case studies featured on Microsoft Austria news website.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Bechtle AG: Europe's largest IT reseller with a broad managed services and integration portfolio across cloud, security, workplace, and networking. Comparable to Heicon on hardware/software procurement plus recurring services, but at significantly larger scale and footprint.
• CANCOM Austria: European managed services provider and Microsoft partner offering cloud, workplace, and managed infrastructure across DACH. Comparable to Heicon on managed services and Microsoft 365 practice, though at much greater scale and geographic reach.
• Kapsch BusinessCom: Austrian-headquartered enterprise IT services and systems integrator offering managed services, network infrastructure, and security to corporate and public-sector clients. Directly comparable as a managed services / systems integrator serving Austrian municipalities and SMBs, though at much larger scale than Heicon.
• S&T / Kontron AG: Large DACH-headquartered IT services and integration group with Microsoft/Azure, security, and managed services offerings to enterprise and public sector. Comparable to Heicon on managed infrastructure and Microsoft-centric stack, but at materially larger scale.
• NTT Data Austria: Global IT services provider with an Austrian subsidiary delivering managed services, cloud, and security to enterprise and public-sector clients. Overlaps with Heicon on managed infrastructure and public-sector projects but at significantly larger scale.

Others

• ALSO Group: European IT distributor covering cloud, security, and workplace solutions across DACH. Comparable as a supplier/ecosystem peer where Heicon can either compete for similar endpoints or source through as an alternative channel.
• Arrow ECS (Austria): Global value-added distributor of enterprise IT and security solutions with a strong DACH presence. Comparable to Heicon as a Fortinet/Microsoft channel participant, though operating at the distribution layer rather than direct services.
• Hornetsecurity: European cloud security provider (email security, backup, compliance) where Heicon holds Silver Partner status. Comparable as an adjacent security ecosystem participant whose products Heicon resells and integrates into municipal/SMB environments.

Direct peers

• ACP IT (ACP Technology): Austria-based IT managed services provider and reseller delivering cloud, security, workplace, and managed service solutions to mid-market and public-sector customers. Closely comparable to Heicon on customer profile, M365/managed-service offering, and Austrian/DACH geographic focus.
• ITH ict: Austrian IT services company delivering managed services, cloud, and workplace solutions for SMEs and public organizations. Closely comparable to Heicon on customer segment, service mix, and Austrian regional focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/heicon.at
• LinkedInlinkedin.com/company/heiconat
• Instagraminstagram.com/heicon.eu

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heicon E.u.