CARITAS OF WACO

What CARITAS OF WACO does

Caritas of Waco is a 501(c)-style community nonprofit organization headquartered at 300 South 15th Street, Waco, Texas, founded in 1967 to combat local poverty and food insecurity in the Heart of Texas region. It operates a portfolio of integrated assistance programs spanning food distribution, case management, federal benefits enrollment, workforce development, and specialized veterans services, serving roughly 9,000+ individuals each month and processing 11+ million pounds of food annually through its warehouse. The organization functions as a one-stop social services platform, distributing groceries directly to walk-in clients and indirectly through a network of 23+ local partner pantries and agencies, while operating Caritas Treasures, a resale thrift store that converts donated goods into operating revenue.

The underlying operating model is human-intensive case management rather than technology platform: bilingual (English/Spanish) case managers conduct intake, benefits enrollment (SNAP, Medicaid, CHIP, TANF, Medicare Savings Programs), rental/utility assistance, and Veterans Case Management across a five-county footprint (McLennan, Falls, Limestone, Bosque, Hill). Volunteers provide 37,000+ hours annually, supporting both the food pantry and thrift stores. The Veterans Case Management Program is underwritten by a grant from the Texas Veterans Commission Fund for Veterans' Assistance, indicating reliance on public funding alongside private philanthropy.

Revenue is generated through four streams: individual donations (one-time and recurring, with a $50 minimum framing a family-of-four monthly food basket), corporate and event sponsorships (Feast of Caring, Mahjong Social, Golf Classic, Food for Families), grants from government and foundation sources, and resale revenue from Caritas Treasures. The organization states that more than 80% of donations flow directly to community assistance. Key GTM and marketing partners include H-E-B (statewide retail checkout donation campaign), KWTX (media sponsor), and Scouting America Longhorn Council. Leadership includes Board President Cindy Wood and Development Director Allison Denman, with case management staff Tommy Hutchinson, Tony Long, Susana Avila, and Allison Owen driving program delivery.

Name

CARITAS OF WACO

Legal name

Caritas of Waco

Website

https://caritas-waco.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Human Services / Food Assistance & Case Management

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Food Services (62421), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Food Assistance & Nutrition Relief (Emergency Feeding) (BPAGAAAD), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Food assistance programs
• Case management services
• Veterans support services
• Nonprofit social services
• Federal benefits enrollment

Headquarters

HQ city

Waco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Individual Donations: One-time and recurring monetary donations from individuals in the community
2. Corporate/Event Sponsorships: Sponsorships and support from businesses for fundraising events like Feast of Caring, Mahjong Social, and Golf Classic
3. Grant Funding: Grants from government and foundation sources, including the Texas Veterans Commission Fund for Veterans' Assistance
4. Thrift Store Revenue: Caritas Treasures resale store generates revenue through sale of donated goods

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Caritas of Waco delivers free, community-funded social services to individuals and families facing poverty and food insecurity across McLennan County (and surrounding counties for veterans). Its core offerings include a food pantry and Senior Boxes food assistance program, personalized veterans case management, community support services (workforce development, life skills training, federal benefits enrollment, rental and utility assistance), a Gifts-In-Kind redistribution channel for partner nonprofits, and a Caritas Treasures resale thrift store that helps fund operations.

Product overview

Caritas of Waco operates as a multi-program social services organization rather than a technology product company. The organization provides a coordinated portfolio of assistance programs including Food Assistance (food pantry and senior boxes), Veterans Case Management, Community Support services (workforce development, life skills training, federal benefits enrollment, rental/utility assistance), Gifts-In-Kind Distribution, and operates a retail thrift store (Caritas Treasures). These programs work together to provide immediate emergency assistance while helping clients move toward long-term stability and self-reliance.

Differentiator

Problem solved

Functional benefit

Brands

• Caritas Treasures: A resale store operated by Caritas of Waco that sells donated items to support the organization's mission and programs.

Products and services

• Food Assistance Food programs providing groceries and essential nutrition to individuals and families facing food insecurity, including the Caritas Food Pantry and Senior Boxes program serving low-income households in McLennan County.
• Veterans Case Management Personalized support program that connects low-income veterans and their surviving spouses in McLennan, Falls, Limestone, Bosque, and Hill Counties with resources for housing, employment, benefits, rent/mortgage, utilities, food, prescriptions, transportation, and childcare.
• Community Support One-on-one case management services covering Workforce Development training, Life Skills classes, Federal Benefits Assistance, and Rental & Utility Assistance for low-income individuals and families in McLennan County.
• Gifts-In-Kind Distribution Essential household items distributed to nonprofit and charitable organizations, meeting basic needs of hundreds of thousands of people each year through Caritas' partner-agency network.
• Caritas Treasures Resale Store Thrift store operated by Caritas at 300 S 15th St., Waco, accepting donations of goods and reselling them to support Caritas of Waco's mission and programs (open Monday-Friday 8:30am-3:00pm).
• Federal Benefits Assistance One-on-one enrollment assistance for SNAP, Medicaid, CHIP, TANF, and Medicare Savings Programs, available in English and Spanish, provided by Community Support Specialists such as Susana Avila.

Quantifiable outcome

• 11+ million pounds of food processed through the warehouse annually
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core, major and minor.

• Texas Veterans Commission Fund for Veterans' AssistancecoreOthersProvides grant funding to support the Caritas Veterans Case Management Program, which assists low-income veterans and their surviving spouses with rent/mortgage, utilities, food, prescriptions, transportation, housing, and childcare in McLennan, Falls, Limestone, Bosque, and Hill Counties.
• H-E-BcoreGTM or Marketing PartnerSponsors Food for Families, the largest one-day food drive in Texas held the Friday before Thanksgiving. H-E-B stores across Texas participate in Help End Hunger campaigns August-October, with tear-off pads at checkout for donations to benefit Caritas of Waco.
• KWTXmajorGTM or Marketing PartnerMedia sponsor for Food for Families event, helping promote the largest one-day food drive in Central Texas.
• Scouting America – Longhorn Council (formerly Boy Scouts of America)majorGTM or Marketing PartnerCo-sponsor of Food for Families, the largest one-day food drive in Central Texas held the Friday before Thanksgiving.
• Local Churches and Agencies (Food for Families beneficiaries)minorOthersVarious local pantries and churches participate in Food for Families distribution including Acts Storehouse, Carver Park Baptist Church, Church of the Open Door, Crestview Church of Christ, Family of Faith Worship Center, Robinson Food Pantry, Shepherd's Heart, Shepherd's Heart of Lorena, and The Salvation Army – Waco.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Feeding America: National food bank network with which regional food programs like Caritas are affiliated through regional members. Provides broad industry context and sourcing infrastructure that indirectly supports Caritas' food supply.

Regional players

• Waco Foundation: Community foundation serving McLennan County that grants funds to local nonprofits including food assistance and emergency services. Comparable regional service area but functions as a funder/intermediary rather than direct service provider.

Direct peers

• Catholic Charities of Central Texas: Faith-based social services nonprofit serving Central Texas with emergency assistance, case management, and benefits enrollment similar to Caritas' Community Support program. Comparable multi-program nonprofit model.
• Meals on Wheels of Waco: Local nonprofit providing food and senior services in Waco/McLennan County. Comparable mission around food insecurity and elderly/disability populations, with overlapping senior support programming.
• Salvation Army of Waco: Waco-area Salvation Army chapter also listed as a Food for Families beneficiary and partner agency. Comparable emergency assistance, food distribution, and case management services in the same service area.
• Food Bank of Central Texas: Regional food bank serving Central Texas with similar food distribution, agency partnerships, and community programs. Comparable operating model to Caritas' food pantry and distribution hub, though at a larger geographic scale around Austin.
• United Way of Waco-McLennan County: Community umbrella organization funding and coordinating social services in the same service area. Comparable donor mobilization, grant-making, and community support mission across McLennan County.
• Shepherd's Heart Food Pantry: Waco-based food pantry and community support organization explicitly mentioned as a Food for Families beneficiary and partner agency of Caritas. Directly comparable in service mix and geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/caritasofwaco
• Instagraminstagram.com/caritasofwaco
• LinkedInlinkedin.com/company/caritas-of-waco

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CARITAS OF WACO