ITNPortland

What ITNPortland does

ITNPortland is a Maine-based nonprofit founded in 1995 as an affiliate of ITNAmerica, providing door-through-door transportation for older adults and individuals with mobility challenges across 12 service areas in Southern Maine. The organization has delivered 376,760 lifetime rides covering 1,595,671 occupied miles, supported by a small operational staff (Executive Director Morgan Jameson and Operations Manager Ralph Michaud) and a volunteer driver base.

The technology stack rests on ITNAmerica's Personal Transportation Account™ platform and ITNRides scheduling technology, layered with Salesforce-based rider and driver portals and PayPal payment integration. The organization runs an array of branded programs that extend its core service: CarTrade (vehicle donation/trade-in), HealthyMiles (healthcare-linked rides), Ride & Shop (merchant partnerships), Road Scholarship (subsidized mobility), Transportation Social Security (ride-cost offsets), Help on Wheels (recurring donation program), and Free Eyecare Health Rides (vision-care access). Each program is a distinct revenue or partnership channel layered on top of the base membership-and-fare model.

The primary monetization model combines $50 individual and $60 family annual memberships, usage-based ride fares, donations and fundraising (including the Help on Wheels recurring donation program), and Ride Services agreements with community organizations such as healthcare providers, assisted-living facilities, and merchants. The organization subsidizes roughly $12 per ride, indicating fare revenue does not cover full operating cost; donations, vehicle donations, and healthcare partnerships are intended to close that gap. Governance is provided by a board including a retired actuary, former lawyer, and financial planner, with ITNAmerica founder Katherine Freund retaining policy influence.

Name

ITNPortland

Legal name

ITN*America*

Website

https://itnportland.org

Company type

Private

Founded year

1995

Operating status

Operating

Short description

ITNPortland is a Southern Maine nonprofit providing door-through-door transportation for older adults and people with mobility challenges across 12 service areas. Founded in 1995 as an ITNAmerica affiliate, it has delivered 376,760 lifetime rides funded by memberships, fares, donations, and healthcare partnerships.

Ownership category

akta.pro rank

NAICS

Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)

akta.pro primary industry

Door-to-Door Senior Ride Services (Non-Medical) (HSABAOAB)

akta.pro secondary industries

On-Demand Ride Coordination & Assisted Rides (TNC/Taxi Brokerage) (HSABAOAJ), Paratransit / Accessible Ride-Hailing (WAV & Special Assistance) (THADADAH)

Keywords

• Senior transportation services
• Nonprofit mobility services
• Door-through-door rides
• Volunteer driver program
• Aging in place transportation

Headquarters

HQ city

Westbrook

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Membership Fees: Annual membership fees: $50 for individual, $60 for family. Members receive the right to use the service plus quarterly newsletter, birthday credit of $5, and free participation in CarTrade and other programs.
2. Ride Fares: Riders pay through Personal Transportation Account with flat fees or mileage-based pricing. ITN subsidizes each ride by approximately $12 in addition to rider fare. Advance scheduling offers lower rates.
3. Donations and Fundraising: Community donations through online portal, checks, vehicle donations, stock donations, bequests, and Donor Advised Funds. EIN: 01-0504322. Monthly recurring donations through Help on Wheels program.
4. Community Organization Partnerships: Healthcare providers, merchants, churches, and assisted living facilities fund rides for members through Ride Services agreements. Medicare Advantage programs identified as ideal candidates.
5. Vehicle Programs: Revenue from vehicle donations (tax-deductible) and CarTrade program where traded vehicles may be used in fleet or sold to support member accounts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

ITNPortland provides personalized, door-through-door and arm-through-arm transportation services for older adults and people with mobility challenges across 12 communities in Southern Maine. The service is delivered by trained volunteer drivers using their own vehicles, with rides funded through a mix of annual memberships, prepaid Personal Transportation Accounts™, subsidies, and partnership contributions from healthcare providers and merchants.

Product overview

ITNPortland is a nonprofit transportation network providing dignified, personalized transportation for older adults and people with mobility challenges across 12 areas in Southern Maine. The core offering is the Transportation/Ride with Us service, which provides arm-through-arm, door-through-door rides in private automobiles. This is supported by the Personal Transportation Account™ system that allows members to prepay for rides and earn/store credits. The product portfolio includes innovative payment programs like CarTrade™ (exchange vehicles for ride credits), HealthyMiles™ (healthcare provider-funded rides), Ride & Shop™ (merchant-funded rides), Gift Certificates, and the Help on Wheels™ monthly donation program. Additional offerings include the Road Scholarship Program™ for low-income riders, Transportation Social Security™ for volunteer credit earning, and Free Eyecare Health Rides. The service is accessible via Salesforce-based rider and driver portals. ITNPortland operates as an affiliate of ITNAmerica®.

Differentiator

Problem solved

Functional benefit

Brands

• CarTrade™: Program allowing older adults to exchange their no-longer used vehicle for ride credits stored in their Personal Transportation Account™
• HealthyMiles™
• Ride & Shop™
• Road Scholarship™
• Transportation Social Security™
• Personal Transportation Account™
• Help on Wheels™

Quantifiable outcome

• 376,760 rides delivered since inception
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

One partnership is on record.

• ITNAmericacoreStrategic or Co-development PartnerITNPortland is a local affiliate of ITNAmerica, the nation's first and only nonprofit transportation network dedicated to older adults and people with mobility challenges. ITNAmerica provides training, technology, support, research, marketing, and policy analysis. The affiliation enables ride credits to be honored at any ITN affiliate nationwide, creating a unique national network benefit.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ITNAmerica: ITNAmerica is the parent nonprofit network of ITNPortland, providing the same transportation model, technology (Personal Transportation Account, ITNRides), and brand through affiliated local chapters nationwide. Operates the same door-through-door senior transportation model that ITNPortland delivers in Southern Maine.
• SilverRide: SilverRide provides assisted, door-through-door transportation for seniors and people with disabilities, often with companion-level driver assistance. Closely comparable service offering (assisted rides for older adults) in select U.S. metros.
• GoGoGrandparent: GoGoGrandparent is a third-party service that connects seniors to Uber and Lyft rides without requiring a smartphone, providing on-demand senior transportation. Competes directly for the same 65+ customer base seeking accessible ride options, though using a different (TNC-brokered) model.

Emerging players

• SafeRide Health: SafeRide Health is a technology-enabled NEMT broker serving health plans and providers with non-emergency medical transportation. Emerging player focused on healthcare-funded senior rides, intersecting with ITNPortland's HealthyMiles healthcare-provider model.

Others

• Eldercare Locator / USAging (formerly n4a): USAging is a national network of Area Agencies on Aging that coordinate senior services including transportation referrals. Adjacent ecosystem partner that frequently routes seniors to community transportation providers like ITNPortland.
• Community Transportation Association of America (CTAA) member agencies: CTAA is the national association of community, tribal, and rural transit providers, many of which offer senior and accessible transportation through local affiliates comparable to ITNPortland. Relevant as the broader community-transit ecosystem and policy advocacy network.
• AAA (American Automobile Association) roadside/transport services: AAA provides roadside assistance and senior driving/mobility programs through local clubs. Adjacent organization — ITNPortland's Operations Manager previously worked in AAA dispatching — and an indirect peer in senior mobility services.

Broad incumbents

• Uber (WAV / Uber Assist): Uber WAV (Wheelchair Accessible Vehicles) and Uber Assist provide rides for riders with accessibility needs and seniors, including in the Portland, Maine market. Broad incumbent TNC with wheelchair and assisted-ride product lines that overlap ITNPortland's service offering, though without the door-through-door volunteer-driven model.
• Lyft Healthcare / Lyft Assisted Modes: Lyft operates Lyft Healthcare (NEMT partnerships with Medicare/Medicaid plans) and offers wheelchair-accessible rides in select metros. A broad TNC incumbent increasingly targeting the senior and accessible-ride market that ITNPortland serves.
• MAS Mobility / Modivcare (formerly Logisticare): Modivcare is a major national NEMT broker arranging non-emergency medical transportation for Medicaid and Medicare Advantage members. Broad incumbent serving institutional healthcare transportation needs that overlap ITNPortland's medical-appointment ride use case.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ITNPortland

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITNPortland