What SafeRide Health does

SafeRide Health is a healthcare technology company that operates a technology-first, HITRUST r2-certified non-emergency medical transportation (NEMT) platform connecting Medicare Advantage and Medicaid health plan members to medical care. Founded in 2016 and headquartered in San Antonio, Texas, the company serves 40+ health plans and care providers across all 50 U.S. states, coordinating 12M+ rides annually with a network of 900+ NEMT transportation partners. Approximately 65% of trips are to life-sustaining care such as dialysis and chemotherapy, and the platform reports a 99.2% fulfillment rate and a sub-0.25% grievance rate. The company has been profitable since 2024 with a debt-free balance sheet.

The core technology is the proprietary SafeRideManager platform, which combines HITRUST Risk-based 2-year (r2) certified HIPAA-compliant APIs (integrating with health plan member databases and provider EHRs), machine-learning-based dispatch and routing algorithms, real-time GPS-based vehicle tracking, mobile applications, and a centralized analytics/reporting layer. Proprietary ML models handle approximately 95% of NEMT ride assignments, with human-in-the-loop guardrails reserved for complex or high-risk cases. The product surface includes the SafeRide Health Platform, the MySafeRide member app (iOS/Android), the SafeRide Care Portal for care providers, Self-Managed and Fully Managed solution modules for health plans, a Gas Mileage Reimbursement (GMR) program, and a Real-Time Visibility analytics layer — plus integrations with Uber and Lyft as embedded transportation modalities.

SafeRide generates revenue primarily through B2B contracts with Medicare Advantage and Medicaid managed care plans for managed NEMT services and a self-managed SaaS-style platform offering, structured as multi-year quote-based enterprise contracts tied to ride volume and managed services scope. Go-to-market is enterprise field sales to health plan executives and care provider organizations, complemented by direct-to-consumer distribution through member-facing mobile apps. The company is venture-backed (Series A from Fresenius Medical Care Ventures, Series B and Series C led by Sands Capital, strategic investment from SCAN Group, and a $47.5M round in April 2025) and has earned multiple industry recognitions including Inc. 5000 (#358 in 2025), Deloitte Technology Fast 500 (#84 in 2025), Forbes America's Best Startup Employers 2026, and a 2026 MedTech Breakthrough Award.

Name

SafeRide Health

Legal name

SafeRide, Inc.

Website

https://saferidehealth.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

251–500 employees

Short description

SafeRide Health is a healthcare technology company operating a HITRUST r2-certified non-emergency medical transportation platform that coordinates rides for Medicare Advantage and Medicaid health plan members across all 50 U.S. states, serving 40+ health plans via proprietary dispatch algorithms and a 900+ partner network.

Ownership category

akta.pro rank

Product category

Healthcare Transportation Platform

NAICS

Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF)

akta.pro secondary industry

Connected Therapeutics & Smart Drug Delivery Monitoring (HLACAFAL)

Keywords

• Non-emergency medical transportation
• Medical ride coordination
• Healthcare transportation platform
• Medicare Advantage NEMT
• Medicaid managed transportation

Headquarters

HQ city

Culver City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Health plan managed NEMT services contracts: SafeRide generates revenue primarily through B2B contracts with Medicare Advantage and Medicaid health plans for non-emergency medical transportation services, offering either fully managed (end-to-end program + call center) or self-managed (platform-only) solutions. Revenue is tied to ride volume and managed services, supported by revenue growth of ~1,118% over three years (Inc. 5000) and ~1,116% over four years (Deloitte Fast 500), with profitability achieved since 2024.
2. Self-managed platform SaaS / technology licensing to health plans: Self-managed solution where health plans keep full control of the transportation benefit in-house but leverage SafeRide's platform for automation, integration, and reporting. API-first architecture supports layering the platform on top of existing workflows.
3. Gas mileage reimbursement (GMR) program administration: Operates individual transportation programs (ITP) and gas mileage reimbursement programs for multiple state Medicaid plans (e.g., Superior, Driscoll, Buckeye, Humana, UnitedHealthcare, etc.), including driver registration, claims processing, and payments (via PayQuicker and paper checks).

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

SafeRide Health sells a technology-first, HITRUST r2-certified NEMT platform that connects Medicaid and Medicare Advantage members to medical appointments through proprietary ML-based dispatch, advanced EHR/health-plan API integrations, real-time GPS tracking, and a digitized 900+ partner transportation network. It commercializes the platform via Self-Managed (platform/SaaS) and Fully Managed (end-to-end program plus multilingual call center) deployments to health plans and care providers, with member-facing apps and Gas Mileage Reimbursement programs layered on top.

Product overview

SafeRide Health offers a unified, technology-first NEMT platform-plus-modules architecture: the core SafeRide Health Platform (also referred to as the SafeRideManager platform) underpins all offerings with proprietary dispatch algorithms, machine learning, advanced API integration, real-time GPS tracking, and HITRUST r2-certified, HIPAA-compliant infrastructure. Built on top of this core are member-facing products such as the MySafeRide Member App and Seamless Access, provider-facing products such as the Care Portal, health plan service offerings such as the Self-Managed Solution and Fully Managed Solution, the digitized Tier 1 Supplier Network for transportation providers, the Gas Mileage Reimbursement (GMR) Program, and the Real-Time Visibility analytics layer. Together these products coordinate millions of annual non-emergency medical rides for Medicaid and Medicare Advantage members across all 50 states.

Differentiator

Problem solved

Functional benefit

Brands

• MySafeRide: Member-facing mobile app and web platform that allows SafeRide Health members to book, track, manage, and cancel non-emergency medical transportation rides via smartphone or web.
• SafeRideManager
• SafeRide Care Portal

Products and services

• SafeRide Health Platform (SafeRideManager) Technology-first NEMT platform connecting Medicaid and Medicare Advantage members to life-sustaining care through proprietary ML-based dispatch, advanced API integration with provider EHRs and health-plan member databases, real-time GPS vehicle tracking, and customizable workflows.
• MySafeRide Member App Member-facing iOS, Android, and web application that lets Medicaid and Medicare Advantage members book, track, and manage NEMT rides, including eligibility checks, recurring ride booking, cancellations, and gas mileage reimbursement ride booking.
• SafeRide Care Portal HIPAA-compliant web portal for care facility teams (care coordinators, discharge planners, case managers) to book and manage rides for members, manage rosters, view member profiles and benefits, track rides, and run reports.
• Gas Mileage Reimbursement (GMR) Program Program that reimburses drivers (family or friends) who transport Medicaid members to medical appointments, with online registration, claim submission, and digital payments via PayQuicker or physical check across multiple state Medicaid health plans including Superior, Driscoll, Buckeye, Humana, and UnitedHealthcare.

Named customers29 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature6 records

Partnerships

15 partnerships are on record, tiered core, flagship and minor.

• KelseyCare AdvantagecoreStrategic or Co-development Partner · 1 April 2021KelseyCare Advantage announced a new Medicare Advantage transportation benefit in partnership with SafeRide Health on April 1, 2021, positioning SafeRide as the NEMT technology and services partner dedicated to driving healthier lives.
• Independent HealthcoreStrategic or Co-development Partner · 1 November 2019Independent Health announced a new Medicare Advantage transportation benefit for 2020 through a strategic partnership with SafeRide Health announced November 1, 2019.
• LyftflagshipTechnology or Integration · 4 May 2017Strategic partnership announced May 4, 2017 to improve access to care, simplify healthcare operations and reduce healthcare costs by integrating Lyft rides into SafeRide's NEMT platform. Case study (June 2023) reports the partnership reduced member no-shows by 63% and call center volume by 30% through flexible rides.
• UbercoreTechnology or IntegrationRideshare integration with Uber (alongside Lyft) is offered as a transportation modality within SafeRide's NEMT platform for ambulatory members without special mobility needs, with gatekeeping/qualification logic and live vehicle tracking. Uber Health partnership is referenced across SafeRide's materials.
• Ronald McDonald House CharitiesminorStrategic or Co-development PartnerCharitable partnership highlighted in a June 4, 2025 SafeRide blog post — SafeRide Health partners with Ronald McDonald House Charities to provide NEMT access for families with sick children receiving medical treatment, leveraging RMHC's 50-year mission as a home-away-from-home.
• Alignment Health PlanflagshipStrategic or Co-development PartnerFlagship customer case study — Alignment Health Plan has leveraged SafeRide's end-to-end platform to decrease cancellation and grievance rates and achieve high ride fulfillment rates, supporting positive member experience (case study published October 31, 2022).
• Meridian Health Plan of MichiganflagshipStrategic or Co-development PartnerFlagship customer case study — partnership with Meridian Health Plan of Michigan focused on real-time verification, tighter controls, and provider engagement to reduce fraud, waste, and abuse and strengthen network performance (case study published August 4, 2025).
• PayQuickercoreTechnology or IntegrationPayment platform integration — SafeRide uses PayQuicker (transitioned from Interchecks) to send electronic payments to gas mileage reimbursement drivers. Integrated into the mileage reimbursement portal and registration process.
• Wapato Shores Accessible TransportationcoreChannel Partner/ Reseller/ DistributorTier 1 NEMT supplier partner based in Portland, Oregon. Quoted praising SafeRide's Development Team responsiveness and willingness to engage onsite to improve the platform for NEMT providers.
• Access Mobility Transportation ServicesminorChannel Partner/ Reseller/ DistributorTier 1 SafeRide supplier network partner featured in the 'Tier 1 Supplier Network Spotlight' on the Connected Network page, delivering NEMT rides across the U.S.
• Care Transport GroupminorChannel Partner/ Reseller/ DistributorTier 1 SafeRide supplier network partner featured in the 'Tier 1 Supplier Network Spotlight' on the Connected Network page.
• Immanuel Medical TransportminorChannel Partner/ Reseller/ DistributorTier 1 SafeRide supplier network partner featured in the 'Tier 1 Supplier Network Spotlight'.
• Texas Medical Transportation IncminorChannel Partner/ Reseller/ DistributorTier 1 SafeRide supplier network partner featured in the 'Tier 1 Supplier Network Spotlight'.
• NEMTAC (Non-Emergency Medical Transportation Accreditation Commission)minorOthersSafeRide Health CEO and Co-Founder Robbins Schrader joined the NEMTAC Advisory Board (announced March 13, 2019) — an industry accreditation body.
• HITRUST AlliancecoreOthersSafeRide's SafeRideManager platform holds HITRUST Risk-based 2-year (r2) Certification (achieved June 2023, renewed May 2025), with platform receiving the certification 'to further mitigate risk in third-party privacy, security, and compliance'.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• WellRyde (by Therap Services): NEMT technology platform providing scheduling, dispatch, and broker workflows to health plans, transit agencies, and NEMT providers. Comparable in product surface area to SafeRideManager and competes for the same Medicaid managed-care plan RFPs.
• MTM Link (Medical Transportation Management): Major NEMT broker and technology platform serving state Medicaid agencies and managed care plans with ride scheduling, eligibility verification, and analytics. Competes head-to-head with SafeRide for Medicaid managed-care contracts across multiple states.
• HHAeXchange: Market-leading home-care and NEMT platform connecting payers, providers, and caregivers with automated scheduling, billing, and EVV workflows. Highly comparable platform/SaaS play in adjacent Medicaid-funded personal and non-medical transportation.
• Veyo: Technology-driven NEMT broker focused on state Medicaid programs, combining a digital ride-matching platform with a network of drivers. Direct competitor in the state Medicaid NEMT market with similar technology-led positioning to SafeRide.
• Modivcare: Largest U.S. non-emergency medical transportation broker and personal care provider, operating legacy NEMT contracts with Medicaid and Medicare Advantage plans nationwide. Directly comparable to SafeRide's managed NEMT and Self-Managed platform offerings across similar state Medicaid and MA customer bases.

Emerging players

• Kaizen Health: Healthcare transportation platform offering patient ride coordination, dispatch, and analytics to hospitals, health plans, and clinical research sponsors. Comparable in target buyer (health plans and providers) and digital-first NEMT positioning.
• Roundtrip: Healthcare-focused ride-booking platform serving health plans, health systems, and transportation providers with online booking, dispatch, and analytics. Comparable API-driven, software-first approach targeting similar MA and Medicaid plan buyers.
• Uber Health: Healthcare division of Uber providing rideshare-based patient transportation to health systems, health plans, and clinical trial sponsors. Embedded in SafeRide's platform for ambulatory rides but increasingly a direct competitor for non-emergency medical transport contracts.
• Lyft Healthcare: Healthcare arm of Lyft offering on-demand NEMT rides to health plans, hospitals, and clinics — already integrated with SafeRide as a transportation modality but increasingly selling directly to MA and Medicaid plans. Represents both a partner and a competitive threat in ambulatory NEMT.

Broad incumbents

• CareCentrix: Large post-acute and home-care management platform owned by Walgreens-owned VillageMD/HCSC that includes care transitions, home health, and transportation coordination for MA plans. Overlaps with SafeRide's Care Portal and Fully Managed offerings for MA populations.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/saferide-health
• Xx.com/SaferideHealth
• Facebookfacebook.com/SafeRide-Health-260178637840565

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds7 records

Investors21 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SafeRide Health