Inclusive Communication Services, Inc.
Inclusive Communication Services (ICS) is a New York-based, woman-owned agency providing human-delivered ASL and sign language interpreting, spoken language interpreting, translation, captioning, and accessible media services to corporate, government, medical, educational, and event clients across the US, Canada, and select international markets.
- Company typePrivate
- Founded2016
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Inclusive Communication Services, Inc. does
Inclusive Communication Services, Inc. (ICS) is a New York-based, woman-owned accessibility services agency founded in 2016 that delivers human-expert communication access for Deaf, DeafBlind, hard-of-hearing, blind, and limited-English-proficient communities. The company's core offering is a coordinated suite of professional services spanning ASL and sign language interpreting (in-person and video remote, covering 15+ sign languages including International Sign and BSL), spoken language interpreting in over 100 languages, written translation across more than 200 languages, real-time captioning (CART and TypeWell), video captioning and subtitling, and accessible media services (sign language video translation, audio description, multilingual voiceover, large print, and Braille). Underlying delivery rests on a curated interpreter and captioner network matched by subject-matter expertise, an in-house video production studio for sign language video translation, and a scheduling platform relationship with Eclipse that supports enterprise client workflows.
ICS monetizes via quote-based, pay-as-you-go professional services fees with customizable rate structures and rush surcharges, offering 2-hour in-person and 15-minute virtual response windows for urgent requests. The go-to-market combines a self-serve website quote form for SMB and mid-market clients with inside-sales phone/email engagement and a dedicated Eclipse portal plus free ADA consultations for enterprise accounts spanning corporate, government, educational, medical, legal, mental health, religious, and entertainment verticals. The company differentiates on community-rooted talent (Deaf, hard-of-hearing, and multilingual team members), compliance credentials (WBENC, MWBE, RID, HIPAA practices), high event visibility (Cannes Lions, NY Comic Con), and a 4.8/5.0 review rating across 239 Google and Trustpilot reviews. Operational footprint covers the Northeastern US as a core market with service delivery capability across all 50 US states, Canada, and select international engagements. The company maintains a community-focused sub-brand, ICS C.A.R.E.S., which provides pro bono and affordable accessibility services.
Inclusive Communication Services, Inc. firmographics
Firmographics- Name
- Inclusive Communication Services, Inc.
- Legal name
- Inclusive Communication Services, Inc.
- Website
- https://inclusiveasl.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Inclusive Communication Services (ICS) is a New York-based, woman-owned agency providing human-delivered ASL and sign language interpreting, spoken language interpreting, translation, captioning, and accessible media services to corporate, government, medical, educational, and event clients across the US, Canada, and select international markets.
- Ownership category
- akta.pro rank
Inclusive Communication Services, Inc. industry classification
Industry- Product category
- Accessibility & Language Services
- NAICS
- Translation and Interpretation Services (54193), Other Sound Recording Industries (512290), Other Sound Recording Industries (51229)
- SIC
- Services-Mailing, Reproduction, Commercial Art & Photography (7330)
- akta.pro primary industry
- Note-Taking, Interpreting & Communication Access Services (EDALAGAD)
- akta.pro secondary industries
- Accessible Media Production (Alt Formats, Captioning, Audio Description) (EDALAGAC), Multilingual Multimedia Localization (Subtitling, Dubbing, Voiceover) (MPAAANAH), Podcast Transcription, Captioning & Accessibility Services (MPACADAK)
Keywords
Where Inclusive Communication Services, Inc. is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Inclusive Communication Services, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Sign Language Interpreting Services: Provides ASL and foreign sign language interpreting services both in-person and via Video Remote Interpreting (VRI). Services available across all 50 U.S. states and Canada, with international travel for conferences.
- Spoken Language Interpreting Services: Real-time interpreting in 100+ languages available in-person and remotely, including consecutive and simultaneous interpretation modes.
- Written Translation Services: Document and content translation in over 200 languages, covering legal contracts, medical reports, educational materials, technical documents, and multimedia content.
- Live Captioning Services (CART & TypeWell): Real-time text transcription for meetings, conferences, classrooms, and events provided in-person and virtually.
- Video Captioning & Subtitles: English captions and multilingual subtitles for pre-recorded video content.
- Accessible Media Services: Sign language video translation, audio description for blind/low-vision audiences, multilingual voiceover, large print transcription, and Braille services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Affordable professional accessibility services |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels10 records
Inclusive Communication Services, Inc. product offering
Product offeringCore offering
Inclusive Communication Services provides professional accessibility and language services including ASL and sign language interpreting (in-person and video remote), spoken language interpreting in 100+ languages, written translation in 200+ languages, live captioning (CART and TypeWell), and accessible media production (sign language video translation, audio description, multilingual voiceover, large print, and Braille). The company serves Deaf, DeafBlind, hard-of-hearing, blind, and non-English-speaking communities across all 50 U.S. states, Canada, and select international venues for corporate, healthcare, education, government, legal, and entertainment clients.
Product overview
Inclusive Communication Services (ICS) offers a comprehensive suite of human-delivered accessibility services rather than a software platform. The core offerings include: ASL & Sign Language Interpreting (in-person and VRI), ASL Video Translation, Spoken Language Interpreting (100+ languages), Written Language Translation (200+ languages), Live Captioning (CART & TypeWell), Video Captioning & Subtitles, Audio Description Voiceover, Multilingual Voiceover, Large Print Transcription, and Braille Transcription. Services are available across the Northeastern US (New York, New Jersey, Pennsylvania, Connecticut, Massachusetts), all 50 US states, Canada, and international locations. The company is woman-owned and MWBE certified.
Differentiator
Problem solved
Functional benefit
Brands
- ICS C.A.R.E.S. Community-driven initiative providing pro bono and affordable accessibility services such as sign language interpretation, captioning, and audio description.
Products and services
- ASL & Sign Language Interpreting Live in-person and Video Remote Interpreting (VRI) services for American Sign Language (ASL) and foreign sign languages including International Sign, British Sign Language, French Sign Language, and others, serving Deaf, DeafBlind, and hard-of-hearing communities.
- ASL & Sign Language Video Translation Post-production sign language translation service that integrates sign language interpreters into pre-recorded video content, webinars, and digital media, produced in ICS's in-house video production studio with multiple format options including Picture-in-Picture.
- Spoken Language Interpreting Real-time spoken language interpreting services delivered in-person and remotely in over 100 languages, including consecutive, simultaneous, and Video Remote Interpreting modes for limited English proficient and non-English speaking audiences.
- Written Language Translation Professional document and written translation services in over 200 languages covering legal contracts, medical reports, educational materials, technical documents, marketing content, and website localization.
- Live Captioning (CART & TypeWell) Real-time human-transcribed captioning services providing live text transcription of spoken content for meetings, conferences, classrooms, and events, using CART (Communication Access Real-time Translation) and TypeWell systems for Deaf, hard-of-hearing, and late-deafened audiences.
- Video Captioning & Subtitles Captioning and subtitling services for pre-recorded videos and podcasts that provide accurate English captions and multilingual subtitles for Deaf, hard-of-hearing, and multilingual audiences.
- Audio Description Voiceover Audio description services that provide spoken narratives describing visual elements for individuals who are blind or have low vision, enhancing viewing experiences by detailing actions, settings, and expressions in video and live media.
- Multilingual Voiceover Voiceover services providing spoken audio in multiple languages to replace or overlay original audio in videos, with culturally appropriate translations and adaptations for international audiences.
- Large Print Transcription Large print transcription services creating high-quality accessible print materials for individuals who are blind or have low vision to access written information.
- Braille Transcription Braille transcription services producing tactile raised-dot documents that enable blind and low-vision individuals to access written information.
Companies that use Inclusive Communication Services, Inc.
Customer profileNamed customers7 records
Segments10 records
Ideal customer profiles7 records
Inclusive Communication Services, Inc. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Inclusive Communication Services, Inc. partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights5 records
Inclusive Communication Services, Inc. competitors and assessment
Company assessmentEmerging players
- Rev: Tech-enabled transcription, captioning, and translation marketplace combining AI and human services. Comparable to ICS on captioning and translation services, with overlapping pressure on pricing for commoditized segments.
- Audio Description Associates: Specialist audio description and accessible media services provider for theater, broadcast, and digital content. Comparable to ICS's audio description, captioning, and accessible media services, particularly for performing arts clients.
Broad incumbents
- Lionbridge: Global translation, localization, and interpretation provider operating at much larger scale. Comparable on ICS's written translation and multilingual services, though broader in scope (also covering gaming, tech, and life sciences localization).
- Sorenson Communications: One of the largest U.S. providers of ASL interpretation and Video Remote Interpreting (VRI) services, with a deep enterprise and consumer footprint. Directly comparable as the dominant scaled player in the segment ICS serves, particularly for sign-language interpreting and enterprise VRI.
Direct peers
- CyraCom: Specializes in healthcare-focused language access services, including on-demand phone and video interpretation. Highly comparable to ICS's Medical & Healthcare customer segment with similar HIPAA-compliant, certified-interpreter model.
- Terra Interpreting & Translation: Mid-market professional language services firm providing ASL, spoken-language interpreting, translation, and captioning to healthcare, government, and education. Closely comparable in scale and service breadth to ICS.
- Voiance Language Services: Provides over-the-phone and in-person interpretation, document translation, and localization, with healthcare and government focus. Comparable to ICS across spoken-language interpreting, document translation, and customer-segment mix.
- Strivacity / Purple Communications (ASL providers): Video Relay Service and VRI providers serving Deaf and hard-of-hearing consumers and enterprises. Directly comparable to ICS on ASL interpreting, particularly for video remote and enterprise accessibility work.
- 3Play Media: Provides closed captioning, transcription, audio description, and subtitling services for online video, broadcast, and e-learning. Direct overlap with ICS's video captioning, subtitles, and accessible media services for media and education clients.
- LanguageLine Solutions: The largest U.S. spoken-language interpreting and translation services provider, serving healthcare, government, and enterprise via phone, video, and on-site interpretation. Directly comparable to ICS's spoken-language interpreting and translation revenue streams, especially for healthcare and government clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Inclusive Communication Services, Inc. social profiles
Digital presenceInclusive Communication Services, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inclusive Communication Services, Inc. leadership team
Management profileNumber of profiles
Profiles3 records
Inclusive Communication Services, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inclusive Communication Services, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inclusive Communication Services, Inc.
What does Inclusive Communication Services, Inc. do?
Inclusive Communication Services provides professional accessibility and language services including ASL and sign language interpreting (in-person and video remote), spoken language interpreting in 100+ languages, written translation in 200+ languages, live captioning (CART and TypeWell), and accessible media production (sign language video translation, audio description, multilingual voiceover, large print, and Braille). The company serves Deaf, DeafBlind, hard-of-hearing, blind, and non-English-speaking communities across all 50 U.S. states, Canada, and select international venues for corporate, healthcare, education, government, legal, and entertainment clients.
Is Inclusive Communication Services, Inc. a public or private company?
Inclusive Communication Services, Inc. is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Inclusive Communication Services, Inc. founded?
Inclusive Communication Services, Inc. was founded in 2016. It employs 1 to 10 people.
Where is Inclusive Communication Services, Inc. based?
Inclusive Communication Services, Inc. is headquartered in New York, United States, in the North America region.
How does Inclusive Communication Services, Inc. make money?
Six revenue lines are on record. Sign Language Interpreting Services are the primary driver. The others are spoken Language Interpreting Services, written Translation Services, live Captioning Services (CART & TypeWell), video Captioning & Subtitles and accessible Media Services.
Who are Inclusive Communication Services, Inc.'s main competitors?
Emerging players on record are Rev and Audio Description Associates. Broad incumbents are Lionbridge and Sorenson Communications. Direct peers are CyraCom, Terra Interpreting & Translation, Voiance Language Services, Strivacity / Purple Communications (ASL providers), 3Play Media and LanguageLine Solutions.
Does Inclusive Communication Services, Inc. have an API?
No public API is recorded for Inclusive Communication Services, Inc..
What industry is Inclusive Communication Services, Inc. in?
Inclusive Communication Services, Inc.'s product category is Accessibility & Language Services. Its primary akta.pro industry code is EDALAGAD, Note-Taking, Interpreting & Communication Access Services, with a secondary code of EDALAGAC, Accessible Media Production (Alt Formats, Captioning, Audio Description). Its NAICS code is 54193 and its SIC code is 7330.