Grupo Nuveto

What Grupo Nuveto does

Grupo Nuveto is a privately held Brazil-based customer experience solutions provider that combines strategic consulting, technology distribution, and proprietary software to help enterprises modernize their contact center operations. The company distributes and implements third-party CCaaS platforms — primarily Five9, alongside NICE and SigmaCX — and layers in its own proprietary solution, Conecta+, an intelligent contactability product that displays brand identity and call reason before a call is answered to reduce spam labeling and increase answer rates by up to 25%. The offering also includes AI agent automation, cross-channel orchestration across voice, WhatsApp, web, and app, analytics and quality monitoring, and integration with CRM, PABX, and legacy systems.

The business model blends subscription and distribution revenue (from CCaaS resale and Conecta+), professional services revenue (consulting and system integration), and recurring managed services revenue (ongoing support and optimization). Go-to-market is consultative enterprise sales targeting mid-to-large organizations with 250+ employees, primarily in Financial Services with secondary focus on Retail, Education, and Healthcare, across Brazil, Colombia, and Spain, supported by technology partner co-selling and a content-led demand generation engine anchored by the CX Talks podcast and Nuveto blog. Named customers include Banco Mercantil, SumUp, and BTG Pactual, with additional unnamed enterprise logos displayed on the website. The company maintains LGPD and GDPR compliance policies and operates from São Paulo with a Madrid office supporting Iberian expansion.

Name

Grupo Nuveto

Legal name

Nuveto

Website

https://nuveto.com

Company type

Private

Operating status

Operating

Short description

Grupo Nuveto is a Brazil-based customer experience solutions provider that distributes and implements CCaaS platforms (Five9, NICE, SigmaCX) and offers its proprietary Conecta+ intelligent contactability solution alongside consulting, integration, and AI-enabled automation services for mid-to-large enterprises in financial services, retail, education, and healthcare across Brazil, Colombia, and Spain.

Ownership category

akta.pro rank

Product category

Customer Experience Solutions

NAICS

Management Consulting Services (54161), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), All Other Telecommunications (5178)

SIC

Services-Management Consulting Services (8742), Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Customer experience consulting
• Contact center solutions
• CCaaS platform integration
• Intelligent contactability solutions
• AI customer service automation

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Consulting Services: Nuveto provides strategic consulting to understand a client's customer service operation and recommend the best-fit technologies (Five9, SigmaCX, NICE). This involves assessment, roadmap design, and implementation guidance, functioning as a trusted advisor and implementation partner.
2. System Integration: Nuveto connects systems, channels, and data to operationalize customer service with greater efficiency and contextual awareness. Integration services bridge CRM, PABX, legacy systems, and new CCaaS platforms.
3. Ongoing Support and Optimization: Continuous support and evolution of customer operations, ensuring performance and constant improvement post-implementation.
4. CCaaS Platform Distribution: As a distributor of Five9 CCaaS solutions and related platforms, Nuveto resells and distributes cloud contact center software, acting as a channel partner for the platform.
5. Conecta+ (Intelligent Contactability Solution): Conecta+ is a proprietary solution that increases contact rates by up to 25% without requiring infrastructure changes, monetized as part of the broader solution suite for contactability challenges.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Grupo Nuveto organizes communication between companies and customers by combining strategic consulting, technology integration, and ongoing operational support for contact center operations. The company distributes and implements CCaaS platforms (Five9, NICE, SigmaCX) and offers its proprietary Conecta+ intelligent contactability solution that increases effective contact rates by up to 25% by displaying brand identity and call reason before the call is answered. Service offerings span consulting, system/channel/data integration, AI agent automation, channel orchestration, analytics, and continuous support.

Product overview

Grupo Nuveto is a cloud-based customer experience (CX) and contact center solutions provider operating a platform-plus-services model. The core product portfolio includes Conecta+ (intelligent contactability solution) and the CCaaS Platform, supplemented by service modules for AI Agent Automation, Channel Orchestration, Analytics and Quality, and Intelligent Contactability. These are complemented by professional services including Consulting (for Five9, SigmaCX, NICE implementations), Integration (systems/channels/data), and Support (ongoing operations). The company focuses on organizing communication between enterprises and customers by connecting channels, data, and technology across three continents.

Differentiator

Problem solved

Functional benefit

Brands

• Conecta+: A solution to increase effective contact rates by up to 25% without increasing media investment. The product works by displaying the brand name and call reason on the customer's screen before the call is answered, reducing spam perception and increasing trust and answer rates.

Products and services

• Conecta+ Proprietary intelligent contactability solution that increases effective contact rates by up to 25% by displaying brand identity and call reason to the recipient before the call is answered, reducing spam labeling and increasing trust without requiring replacement of existing infrastructure.
• CCaaS Platform Scalable cloud-based Contact Center as a Service platform architecture with integration to CRM, PABX, and legacy systems, enabling enterprises to modernize contact center infrastructure without replacing existing systems. Distributed and implemented by Nuveto in partnership with Five9, NICE, and SigmaCX.
• Intelligent Contactability Multi-channel contact strategy service combining automated retry attempts, trusted number identification, and caller authentication to increase the rate at which leads and customers answer outbound calls.
• Channel Orchestration Service integrating voice, WhatsApp, web, and app channels into a unified customer journey, eliminating operational silos and ensuring continuity across touchpoints.
• AI Agent Automation Implementation of intelligent agents with adaptive flows and integration into existing operational systems, using deep learning to anticipate user intent and generate personalized responses in real time.
• Analytics and Quality Analytics solution that transforms customer interactions into business insights through monitoring, pattern analysis, and actionable data for operational improvement and quality assurance.
• Consulting Strategic consulting service that assesses a client's customer service operation and recommends the best-fit technologies from the Five9, SigmaCX, and NICE portfolios, including assessment, roadmap design, and implementation guidance.
• Integration System, channel, and data integration services that connect CRM, PABX, legacy systems, and new CCaaS platforms to operationalize customer service with greater efficiency and contextual awareness.
• Support Ongoing support and continuous evolution of customer operations, ensuring performance and constant improvement post-implementation.

Quantifiable outcome

• Up to 25% increase in effective contact rate using Conecta+
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• Five9coreChannel Partner/ Reseller/ DistributorNuveto is an authorized distributor of Five9 CCaaS solutions in Brazil and Latin America. The partnership involves resale, implementation, and ongoing support of the Five9 cloud contact center platform. Nuveto promotes Five9 as part of its portfolio alongside its own Conecta+ product and consulting services.
• SigmaCXcoreTechnology or IntegrationSigmaCX is referenced as a key technology partner alongside Five9 and NICE. Nuveto acts as an implementation and consulting partner for SigmaCX solutions, recommending the platform to enterprise clients as part of its technology selection and integration services.
• NICEcoreTechnology or IntegrationNICE is listed as a key technology partner alongside Five9 and SigmaCX. Nuveto attended Nice World 2026 in Orlando as a technology partner, indicating a strategic relationship for deploying NICE's customer experience and contact center solutions to enterprise clients in Latin America.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cisco (Webex Contact Center): Major UCaaS and CCaaS provider with Webex Contact Center. Comparable to Nuveto's CCaaS architecture and integration capability, especially in enterprises that already standardize on Cisco telephony and PABX — an area Nuveto explicitly integrates with.
• Five9: Cloud CCaaS incumbent whose platform Nuveto distributes and implements in LATAM. Overlaps with Nuveto on CCaaS functionality and AI agent capabilities, but operates at global scale with direct enterprise sales versus Nuveto's regional partner-led model.
• Avaya: Legacy and cloud contact center vendor serving large enterprises with CCaaS, UC, and workforce engagement. Overlaps with Nuveto's enterprise modernization and CCaaS integration work, particularly where Nuveto replaces PABX and legacy systems.
• NICE: Enterprise customer experience and contact center software vendor (NICE CXone) and a core Nuveto technology partner. Competes with Nuveto at the platform layer while coexisting as a channel partner; both target financial-services and enterprise CX modernization.

Direct peers

• Concentrix: Large global CX, contact center, and digital services provider with significant LATAM operations. Comparable to Nuveto on enterprise customer experience delivery, AI-enabled contact centers, and financial-services client base.
• Konecta: Global CX and BPO operator with strong LATAM and Iberian presence serving telecom, financial, and retail clients. Comparable to Nuveto on customer-experience operations and multichannel contact center services across the same Spanish-speaking geographies.
• Atento: Latin America-focused customer experience and BPO provider operating large contact centers across Brazil, Colombia, Argentina, and Spain. Closest geographic and vertical peer to Nuveto on the customer-experience delivery side for financial services and retail.
• Teleperformance: Global leader in outsourced customer experience management with major operations in Brazil, Colombia, and Iberia. Directly comparable to Nuveto on enterprise customer service, omnichannel support, and CX transformation mandates.
• Genesys: Global CCaaS and customer experience platform vendor offering cloud contact-center orchestration, AI agents, and analytics. Directly comparable to Nuveto's CCaaS-plus-AI-agent offering, though Genesys sells direct to large enterprises while Nuveto operates as a regional implementation and distribution partner.

Regional players

• Stefanini: Brazil-headquartered global IT services and consulting firm with strong presence in LATAM and Europe. Comparable to Nuveto on the consulting, systems integration, and enterprise digital-transformation side of the business rather than CCaaS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@nuvetobrasil8004/videos
• LinkedInlinkedin.com/company/nuveto
• Instagraminstagram.com/nuvetooficial

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grupo Nuveto