Call2call

What Call2call does

Call2Call is a nearshore business process outsourcing (BPO) partner headquartered in Mérida, Yucatán, Mexico, providing fully managed, bilingual (English/Spanish) operations to US and Canadian businesses. Founded in 2016 by professionals with 15+ years of combined call center and Telephone Answering Service (TAS) experience, the company positions itself as the legal employer of record for every agent, developer, and virtual assistant it places, assuming responsibility for payroll, benefits, HR, and legal compliance while clients receive the operational output. The company reports an average go-live time of approximately two weeks and typical client cost savings of 50–70% versus in-house operations, supported by US Central Time alignment from Mérida and 24/7 shift coverage including dedicated midnight shifts.

The product portfolio spans six core service lines — Customer Support, IT and Tech Support, Virtual Assistants, Back-office Operations, Sales Operations, and Marketing and Web services — supplemented by standalone Training and Quality Assurance offerings and tiered Marketing retainers (Foundation at $1,500/month, Growth at $2,500/month, Partner at $4,000/month), all gated by a $750 Strategic Diagnostic. Delivery is built around bilingual agent teams with HIPAA-compliant operations embedded by default, enabling healthcare as a primary vertical alongside legal, real estate, e-commerce, IT/tech, and financial services. Industry association memberships (ATSI, CAM-X, NAEO, SNUG) and a dedicated Privacy and HIPAA page are used as credibility markers for regulated and emergency-services workflows.

Call2Call's commercial model is sales-led and direct: a free 30-minute operations audit functions as the primary demand-generation tool, with inside sales via phone (+1 323-880-2923) and web quote-request forms, plus a self-serve audit request option on the corporate website. Revenue derives primarily from monthly managed-service fees tied to team size and service type (BPO/employer-of-record), supplemented by professional-services fees from sales operations, QA, and training engagements, and by subscription retainers from marketing services. The firm is privately held with 11–50 employees; no external funding rounds, acquisitions, named institutional investors, or leadership changes are disclosed.

Name

Call2call

Legal name

Call2Call

Website

https://call2call.co

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Call2Call is a nearshore BPO partner based in Mérida, Mexico, providing fully managed bilingual (EN/ES) customer support, IT helpdesk, virtual assistants, back-office, sales operations, and marketing services to US and Canadian businesses as the legal employer of record.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Nearshore call center
• Bilingual customer support
• Business process outsourcing
• Virtual assistant services
• Offshore helpdesk staffing

Headquarters

HQ city

Mérida

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO Services (Customer Support, IT, Virtual Assistants, Back-office): Fully managed business process outsourcing services where Call2Call serves as the employer of record. Revenue generated through monthly service fees based on team size, service type, and coverage requirements. Pricing is predictable with typical savings of 50-70% compared to in-house operations.
2. Sales Operations: Outbound development, appointment setting, lead qualification, and CRM management delivered through dedicated SDR/BDR teams. Billed as part of managed services engagement.
3. Marketing Services: Digital marketing services including web design, SEO, content marketing, and paid media campaigns. Revenue model includes $750 one-time diagnostic fee plus monthly retainers ranging from $1,500 to $4,000 depending on service tier and commitment length.
4. Sales Assistance: Remote sales team services for lead generation and revenue growth, provided as part of the managed services portfolio or standalone sales team augmentation.
5. Quality Assurance Services: QA monitoring and evaluation services for call centers and answering services, ensuring compliance and quality standards across customer interactions.
6. Training Services: Expert-led training programs for call center staff covering call handling, conflict resolution, customer service excellence, and product knowledge.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Call2Call provides fully managed, nearshore business process outsourcing from Mérida, Yucatán, Mexico, acting as the legal employer of bilingual (English/Spanish) agents for US and Canadian businesses. Core services span customer support, IT and tech helpdesk, virtual assistants, back-office operations, sales operations, and digital marketing, delivered as dedicated managed teams rather than transactional staff augmentation.

Product overview

Call2Call is a BPO (Business Process Outsourcing) partner offering fully managed operations across multiple service lines. The portfolio includes a Call Center Staffing Agency platform providing bilingual agents for US and Canadian businesses, supplemented by six core service products: Customer Support, IT and Tech Support, Virtual Assistants, Back-office Operations, Sales Operations, and Marketing and Web services. Additional supporting services include Training, Quality Assurance, and Sales Assistance. The company also offers tiered marketing retainer packages (Foundation at $1,500/month, Growth at $2,500/month, and Partner at $4,000/month), all starting with a $750 Strategic Diagnostic. Call2Call operates as the employer of record, handling payroll, benefits, HR, and compliance while providing 24/7 bilingual coverage from their Mérida, Yucatán location.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Support Fully managed bilingual (English/Spanish) inbound and outbound customer support delivered by dedicated nearshore teams acting as the client's employer of record. Designed for US and Canadian businesses seeking outsourced phone, chat, or email support across service-heavy verticals.
• IT and Tech Support Managed nearshore IT and technical helpdesk support provided by bilingual agents who troubleshoot and resolve technology issues for end users. Targeted at US and Canadian businesses needing Tier 1 / Tier 2 tech support without in-house staffing overhead.
• Virtual Assistants Dedicated bilingual virtual assistants who handle administrative, scheduling, and operational tasks for US and Canadian business clients. Delivered as managed nearshore staff under Call2Call's employer-of-record model.
• Back-office Operations Managed nearshore teams that execute back-office processes such as data entry, documentation, and operational administration for US and Canadian businesses. Bilingual agents are deployed as a dedicated extension of the client's operations team.
• Sales Operations Outsourced bilingual sales support including lead qualification, outbound calling, pipeline management, and sales assistance for US and Canadian businesses. Delivered by dedicated nearshore agents embedded into the client's sales motion.
• Marketing and Web Managed digital marketing and web services delivered by nearshore teams for US and Canadian clients, packaged in monthly retainer tiers (Foundation, Growth, Partner). Includes strategy, execution, and ongoing optimization as a fully outsourced marketing function.
• Training Services Structured training program applied to dedicated nearshore teams to align them with the client's products, processes, and quality standards. Bundled into Call2Call's managed BPO engagements to reduce ramp time for new clients.
• Quality Assurance Services Embedded quality assurance program that monitors, scores, and improves the performance of dedicated nearshore agent teams. Sold as part of Call2Call's fully managed BPO engagements to maintain service standards for client operations.
• Sales Assistance Targeted sales support service that supplements client sales teams with bilingual nearshore agents for lead follow-up, appointment setting, and pipeline activity. Delivered as part of Call2Call's sales operations offering.
• Strategic Diagnostic One-time paid diagnostic engagement priced at $750 that assesses a prospect's operations and recommends an outsourcing approach. Functions as the conversion entry point from prospect to a managed retainer engagement with Call2Call.
• Call Center Staffing Agency Focused nearshore call center staffing offering that supplies dedicated bilingual agents for inbound and outbound voice operations under Call2Call's employer-of-record model. Targets US and Canadian businesses that need call center capacity without in-house hiring.
• BPO Partner Comprehensive managed BPO partnership in which Call2Call absorbs employer-of-record responsibilities and supplies dedicated bilingual nearshore teams across customer support, IT, virtual assistance, back-office, sales, and marketing functions. Sold as a fully outsourced operations layer for US and Canadian businesses.

Quantifiable outcome

• Typical savings: 50-70% vs. in-house operations
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered minor.

• ATSI (Association of Telephone Support International)minorOthersIndustry association membership providing credibility and standards adherence for telephone support services. ATSI membership indicates commitment to industry best practices.
• CAM-X (Canadian Call Management Association)minorOthersCanadian call management industry association membership for call center and answering service professionals. Provides networking and standards framework.
• NAEO (National Association of Emergency Office)minorOthersMembership in NAEO for emergency notification and outage management services industry standards.
• SNUG (Team SNUG)minorOthersPartnership with SNUG team/network for call center and answering service industry collaboration and referrals.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• TELUS Digital (formerly TELUS International): Global digital customer experience and BPO leader with significant nearshore capacity serving US/Canadian clients. Overlaps Call2Call across customer support, IT helpdesk, and sales operations, but at vastly larger scale and broader scope.
• Teleperformance: World's largest contact-center outsourcer with multilingual omnichannel support and significant Latin American delivery. The dominant incumbent Call2Call competes against on price and scale in customer-support BPO.
• TaskUs: Public digital outsourcing firm focused on customer support, content moderation, and trust & safety with nearshore delivery. Directly competes with Call2Call in customer experience BPO and sales operations.
• Foundever: Global CX/BPO formed from Sitel and TTEC's BPO carve-outs, serving enterprise customers in customer support, sales, and digital services. A scaled incumbent competing for the same mid-market and healthcare verticals.
• Concentrix: Large publicly-listed global CX/BPO provider serving enterprise clients across verticals including healthcare, financial services, and e-commerce. Competes for the same mid-market and enterprise customers Call2Call targets, especially in healthcare.

Direct peers

• SupportYourApp: Outsourced customer support and tech-support BPO focused on US/EU clients with nearshore/offshore agent teams. Closely matches Call2Call's bilingual customer-support + IT helpdesk model and SMB/mid-market positioning.
• Wing Assistant: Subscription-based virtual-assistant outsourcing firm with global delivery, focused on SMB customers. Closely overlaps Call2Call's virtual-assistant and executive/admin support offerings.
• Globaltek: Nearshore BPO with operations across Latin America serving US clients in customer support, IT, and back-office. Similar nearshore value proposition and multi-vertical GTM to Call2Call.
• Helpware: US-headquartered BPO offering customer support, content moderation, and back-office outsourcing with delivery centers in Eastern Europe and Latin America. Directly comparable service mix and SMB/mid-market target customers.

Emerging players

• GoLean: Smaller nearshore BPO providing customer support and back-office services to US small businesses, often with bilingual LATAM teams. Closely mirrors Call2Call's SMB-led GTM and nearshore cost model at a similar early-stage scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/call2callmx

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Call2call