Global Impact Sourcing Llc.

What Global Impact Sourcing Llc. does

Global Impact Sourcing LLC is a privately held, impact-sourcing business process outsourcing (BPO) firm founded around 2014-2015 and headquartered in Monrovia, California, with operations anchored in Cagayan de Oro City, Philippines. The company delivers voice, non-voice, and technical outsourcing services to clients primarily in the U.S. mortgage, real estate, and financial services sectors, supplemented by a long tail of small and mid-market clients across healthcare, technology, and professional services. Its service portfolio spans inbound/outbound sales, 24/7 customer support, lead generation, content writing, bookkeeping, web/software development, graphic design, and digital marketing, delivered through a pool of certified remote professionals branded as Global Impact Certified TASKPROs. Beyond staffing, the company offers seat leasing and Build-Operate-Transfer (BOT) engagements that enable clients to establish captive Global In-House Centers (GICs).

The company operates without a proprietary technology platform, relying instead on standard office software, CRM systems, project management tools, and a proprietary TASKPRO certification process as its primary quality assurance mechanism. Its competitive positioning is built on a social-impact sourcing narrative (employing talent from underserved Filipino communities), a reported 98.5% talent retention rate, and deep vertical expertise in mortgage and real estate derived from the leadership team of Chairman Dean E. Toro (30+ years in mortgage/real estate) and Managing Member Claudio Chavez (former DLA Piper and Katten partner). The go-to-market model is consultative direct enterprise sales, supported by an advisory board with senior relationships in healthcare IT (HIMAP), BPO operations, and mortgage direct marketing.

Commercially, Global Impact Sourcing generates revenue through custom, quote-based managed services contracts, multi-year engagements, seat leasing, and BOT service agreements. Pricing is not publicly disclosed and varies by scope, team size, and engagement type. Customer concentration is heavily skewed toward the U.S. mortgage vertical, with Palmetto serving as a prominently referenced reference account and logos spanning enterprise names (Loan Depot, Compass Group, United Asset Management, AMRES) alongside SMBs. The company is privately held with no disclosed funding rounds, operates with 11-50 employees, and was recognized as a 2023 Top Impact Sourcing Company.

Name

Global Impact Sourcing Llc.

Legal name

Global Impact Sourcing LLC

Website

https://globalimpactsourcing.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Global Impact Sourcing LLC is a privately held, impact-sourcing BPO firm headquartered in Monrovia, CA with operations in Cagayan de Oro City, Philippines. It delivers voice, non-voice, and technical outsourcing services, plus seat leasing and Build-Operate-Transfer engagements, primarily to U.S. mortgage, real estate, and financial services clients via certified remote TASKPROs.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Business Support Services (5614), Office Administrative Services (5611), Office Administrative Services (56111)

SIC

Services-Help Supply Services (7363), Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Impact sourcing BPO
• Business process outsourcing
• Global staffing services
• Offshore talent solutions
• Virtual assistant services

Headquarters

HQ city

Monrovia

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. BPO Services – Voice: Recurring outsourced voice services including inbound/outbound sales, 24/7 customer support, inbound tech support, appointment setting, recruiting, surveys, client retention, and logistics support. Services are delivered by certified remote TASKPROs and billed on a seat-leasing or service contract basis.
2. BPO Services – Non-Voice: Back-office and non-voice outsourcing services including marketing projects, project management, data processing/mining, data management, social media management, SEO, content writing, and accounting & HR support. Delivered by certified remote professionals.
3. Technical Services: Website development, software development, API development, graphic design, animation videos, and coding projects delivered by specialized Filipino talent.
4. Seat Leasing: Cost-effective seat leasing providing fully equipped workspace and resources for clients seeking to expand their offshore teams. Simple and streamlined offering for companies looking to build dedicated offshore operations.
5. Build Operate and Turnovers (BOT) for Global In-House Center (GIC): Comprehensive build-operate-transfer service for clients seeking to establish their own captive offshore business centers. Global Impact Sourcing manages setup, operations, and training before transferring the center to the client.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Global Impact Sourcing is a social cause-based business process outsourcing (BPO) company that delivers voice (inbound/outbound sales, 24/7 customer support, tech support, appointment setting), non-voice (data processing, marketing, accounting, HR support, SEO, content writing), and technical services (web development, software development, graphic design) through a pool of certified remote professionals called TASKPROs, primarily sourced from underserved communities in the Philippines. The company also offers seat leasing, staffing, full BPO engagements, and Build-Operate-Transfer (BOT) models for clients establishing their own Global In-House Centers.

Product overview

Global Impact Sourcing LLC operates as a social cause-based BPO company offering a portfolio of staffing and outsourcing services. The portfolio consists of specialized talent pools (Virtual Assistants, Web Developers, WordPress Developers, Graphic Designers, Recruitment Assistants, Lead Generation Specialists, Customer Service & Tech Support, Content Writers, Bookkeepers/Accountants, and Digital Marketing Managers) combined with service categories (Voice Services, Non-Voice Services, Technical Services) and enterprise solutions (Seat Leasing, Staffing Solutions, Full BPO Services, and Build Operate and Turnovers/BOT). The company matches clients with certified remote professionals ('TASKPROS') and provides infrastructure solutions for businesses seeking to establish offshore operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Virtual Assistants
• Web Developers
• WordPress Developers
• Graphic Designers
• Recruitment Assistants
• Lead Generation Specialists
• Customer Service & Tech Support
• Content Writers
• Bookkeepers and Accountants
• Digital Marketing Managers
• Voice Services
• Non-Voice Services
• Technical Services
• Seat Leasing
• Staffing Solutions
• Full BPO Services
• Build Operate and Turnovers (BOT) for Global In-House Center (GIC)

Quantifiable outcome

• 98.5% talent retention rate
• +2 more outcomes

Named customers25 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered minor and core.

• Optimum Outsource Partners, Inc.minorStrategic or Co-development Partner · 6 November 2023Global Impact Sourcing held a general meeting with Optimum Outsource Partners, Inc. to discuss outsourcing collaboration. The nature of the partnership appears to be a strategic meeting between two outsourcing providers to explore potential cooperation in the BPO industry.
• Cagayan De Oro City ICT CouncilcoreOthersGlobal Impact Sourcing LLC is a member of the Cagayan De Oro City ICT Council. Dean E. Toro serves as a member of the council. The company immediately embodied the ideals of the ICT Council by finding ways to create more ICT jobs and promoting the ICT industry and talents of Cagayan de Oro City. This partnership supports the company's talent sourcing strategy in the Philippines and its social impact mission.
• Los Robles Capital Management, LLCminorStrategic or Co-development PartnerClaudio Chavez, Managing Member of Global Impact Sourcing LLC, is currently a Principal of Los Robles Capital Management, LLC. This represents a personal leadership connection between the two entities rather than a formal corporate partnership.
• HIMAP – Healthcare Information Management Association of the PhilippinesminorOthersJeff Williams serves as Chairman of HIMAP and as a Board of Adviser to Global Impact Sourcing. HIMAP is a non-stock, non-profit organization bringing together distinguished players in the healthcare information management industry to utilize the Philippines' workforce. The advisory relationship provides strategic guidance on healthcare IT BPO opportunities.
• Overflow WorksminorStrategic or Co-development PartnerJeff Bush serves as President of Overflow Works (a direct marketing agency) and as a Board of Adviser to Global Impact Sourcing. Jeff Bush brings 20 years of mortgage direct marketing experience and currently runs Overflow Works, suggesting a collaborative advisory and potential referral relationship.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• TaskUs: Public BPO specializing in digital customer experience, content moderation, and back-office outsourcing with significant Philippines delivery. Directly comparable to GIS in voice and non-voice managed services for mid-market and enterprise clients.
• SupportNinja: Outsourced customer support and back-office BPO with offshore delivery. Directly comparable to GIS in voice/non-voice services and serves a similar mid-market enterprise customer profile.
• Wing (Wing Assistant): Subscription-based virtual assistant provider primarily staffed from the Philippines. Competes directly with GIS's VA and back-office offerings for SMB and mid-market customers.
• Outsourced Doers: Philippines-based virtual staffing provider offering VAs, marketing, and back-office support. Closely mirrors GIS's talent-leasing and TASKPRO model for small and mid-market US businesses.

Broad incumbents

• Teleperformance: One of the largest global BPO/customer experience providers with omnichannel voice and digital services. Overlaps with GIS across customer support, sales, and back-office but operates at vastly greater scale across many verticals.
• Foundever (formerly Sitel/Sykes): Major BPO and CX provider with deep Philippines/EMEA delivery and broad financial services presence. Highly comparable to GIS in managed voice and back-office services for mortgage and financial clients.
• Concentrix: Global customer experience and BPO operator serving financial services, mortgage, and technology clients. Comparable to GIS in voice and non-voice services but with enterprise-grade scale, technology platforms, and global delivery footprint.
• Arise Virtual Solutions: Established virtual call center / BPO platform providing customer support, sales, and tech support through a distributed agent model. Comparable to GIS's seat-leasing and managed voice services for enterprise clients.
• TTEC (TeleTech): Large customer experience and digital BPO with omnichannel contact center and CX technology. Overlaps with GIS on customer support, sales, and back-office services but adds proprietary technology and global delivery.

Emerging players

• BELAY: US-based virtual staffing firm providing VAs, bookkeeping, and social media support to SMBs and executives. Adjacent to GIS's non-voice back-office and VA offerings but primarily US-domestic staffing.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/global-impact-sourcing-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Impact Sourcing Llc.