Name

Denise Amber Lee Foundation

Legal name

Denise Amber Lee Foundation

Website

https://deniseamberlee.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Public Safety Training Services

NAICS

Educational Support Services (61171), Professional and Management Development Training (61143)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Emergency Response, First Aid/CPR/AED & Incident Management Training (BPAKAOAJ)

Keywords

• 9-1-1 training services
• Emergency communications training
• Public safety training
• Telecommunicator training
• Quality assurance services

Headquarters

HQ city

Englewood

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. In-Person Training: Full-day training courses delivered at client locations across the country, priced at $250 per attendee for courses like 'A Victim's Plea'.
2. Conference Registration: Annual Be The Difference Conference with 4-day format including educational sessions, keynotes, and vendor hall. Priced at $399 per attendee.
3. Virtual Learning Sessions: Year-long series of 12 monthly 90-120 minute virtual sessions covering critical emergency communications topics. Available as All-Access Pass for $75 or individual sessions at $15 each.
4. Merchandise: Branded merchandise including challenge coins, hats, hoodies, and shirts sold through the online store.
5. Donations: Tax-deductible donations to support the foundation's mission of training and advocating for 9-1-1 reform.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Denise Amber Lee Foundation delivers in-person and virtual training courses, an annual conference, and quality assurance consulting services for 9-1-1 emergency communication professionals. Its curriculum focuses on call-taking excellence, leadership, crisis response, mental health, domestic violence, human trafficking, and quality assurance. Through its partnership with RapidSOS, the foundation also offers an AI-powered call quality scoring module for emergency communication centers.

Product overview

The Denise Amber Lee Foundation offers a comprehensive suite of training and quality assurance services for 9-1-1 professionals. The portfolio includes in-person training courses (A Victim's Plea; Domestic Violence: Why They Stay), the annual Be The Difference Conference, and the year-long Virtual Learning Sessions (VLS) subscription program. Additionally, the Foundation provides a Quality Assurance consulting program with remote call review services, and recently launched the RapidSOS QA Module with Foundation Services—a cloud-based AI-powered quality assurance platform that integrates with the RapidSOS UNITE platform to enable automated 100% call quality scoring.

Differentiator

Problem solved

Functional benefit

Products and services

• A Victim's Plea; A 9-1-1 Call for Excellence An immersive full-day (8-hour) in-person training course led by Nathan Lee, examining the critical 9-1-1 failures during Denise Amber Lee's abduction in 2008. The course covers leadership, training, accountability, and emergency communications best practices through real-world scenario exercises and group discussions, designed for 9-1-1 call-takers, dispatchers, supervisors, and public safety agency personnel.
• Domestic Violence: Why They Stay An 8-hour in-person course discussing the mindset of domestic violence victims and why they remain in abusive environments. Taught by domestic abuse survivor Tanya Lee and Tina DeCola, the course helps telecommunicators handle domestic violence calls with empathy and understanding, targeting 9-1-1 call-takers, dispatchers, and supervisors.
• Be The Difference Conference A four-day annual conference for 9-1-1 professionals featuring educational sessions, keynote presentations, and a vendor hall. The 2027 conference is scheduled for August 15-18 at Knoxville Convention Center in Tennessee, including educational sessions, keynotes, vendor hall, conference materials, and scheduled events.
• 2026 Virtual Learning Sessions (VLS) A year-long series of 90-120 minute monthly virtual training sessions covering topics including leadership, culture, crisis response, mental health, human trafficking, quality assurance, and communication techniques. Includes live instruction, certificates of completion, on-demand recordings, and downloadable resources, designed for every level of the 9-1-1 profession.
• 2026 VLS All-Access Pass Full year admission to all 12 VLS sessions (live and on-demand) at $75, providing unlimited access to monthly training content and downloadable resources for 9-1-1 professionals seeking continuing education.
• Quality Assurance (QA) Program Consulting services including remote review of 9-1-1 calls by Quality Assurance Evaluators for agencies without full-time QA personnel, policy and procedure consulting, and training program assessment, designed for emergency communication centers and public safety agencies.
• RapidSOS QA Module with Foundation Services An AI-powered quality assurance module available on the RapidSOS UNITE platform, combining RapidSOS HARMONY AI that scores 100% of calls within 90 seconds against agency-defined rubrics with Foundation-certified human evaluators who design customized scorecards and provide ongoing calibration. The service is offered at no additional cost to agencies and is designed for 911 emergency response centers nationwide.
• Branded Merchandise Branded merchandise including challenge coins, hats, hoodies, and shirts sold through the foundation's online store, supporting mission awareness and generating supplemental revenue.

Quantifiable outcome

• Partnership with RapidSOS to establish 100% automated call quality assurance as the standard for 911 emergency response agencies nationwide

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Partnerships

One partnership is on record.

• RapidSOScoreTechnology or Integration · 25 June 2026Partnership to establish 100% automated call quality assurance as the new standard for 911 emergency response agencies nationwide. The RapidSOS QA module with Foundation Services combines RapidSOS's HARMONY AI (which scores 100% of calls within 90 seconds against agency-defined rubrics) with the Foundation's certified human evaluators who design customized scorecards and provide ongoing calibration at no additional cost to agencies. The service is available on the RapidSOS UNITE platform for Emergency Communication Centers.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Emerging players

• RapidSOS: 911 data and AI platform whose HARMONY AI powers the foundation's QA module on RapidSOS UNITE. Closely intertwined as both partner and adjacent AI/QA competitor serving the same emergency communications centers.
• RQI Partners (Resuscitation Quality Improvement): Mission-driven partnership between Laerdal and the American Heart Association delivering recurring, simulation-based training and quality assurance programs to public-safety and healthcare professionals. Comparable subscription-style training/QA model.
• Prepared (Prepared911 / Aclid): AI-powered assistive technology for 9-1-1 call-takers (real-time transcription, translation, guidance). An emerging player bringing AI-driven quality and performance tooling into the same ECC workflow that DALF addresses via training and QA.

Broad incumbents

• National Emergency Number Association (NENA): The 9-1-1 industry's primary policy and standards body, providing education, certification, and an annual conference for ECC personnel. Overlaps with DALF on continuing education and advocacy for 9-1-1 reform.
• Motorola Solutions (CommandCentral): Dominant US 9-1-1 technology vendor whose CommandCentral suite includes call recording, CAD, and QA tools, bundled with customer training programs. Comparable as a platform incumbent that competes with DALF for the training and QA budget at ECCs.
• NICE Public Safety (Elevate/Evidencentral): Provides 9-1-1 call recording, analytics, and quality assurance software to ECCs, often paired with training and professional services. Adjacent competitor with overlapping QA-evaluation capabilities served to the same PSAP customers.
• Association of Public-Safety Communications Officials (APCO International): The largest industry association for PSAPs and 9-1-1 professionals, offering training, certifications, and an annual conference. Comparable as a broader incumbent that also delivers standardized public-safety communications training and a flagship annual event.

Direct peers

• PowerPhone: Provides emergency call-taking training, certification, and continuing education for 9-1-1 telecommunicators. Overlaps with DALF on in-person and online training for the same frontline dispatcher audience.
• International Academies of Emergency Dispatch (IAED): Sets the global standards (Medical, Fire, Police Priority Dispatch Systems) and certifies emergency dispatchers — the same persona the Denise Amber Lee Foundation trains. Directly comparable as a mission-driven training and certification body for 9-1-1/ECC professionals.
• Priority Dispatch Corp. Provider of protocol-based dispatch systems (ProQA) and training/certification for emergency dispatchers. Comparable as a mission-focused training and standards vendor competing for the same telecommunicator continuing-education budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/denise-amber-lee-foundation

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Denise Amber Lee Foundation