PowerPhone
Total Response (formerly PowerPhone) provides unified 911 emergency call handling protocol software with CAD integration to U.S. public safety agencies, including 911 centers, police, fire, and EMS departments, under the RapidSOS umbrella.
- Company typePrivate
- Founded1984
- HeadquartersMadison, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What PowerPhone does
PowerPhone, now operating as Total Response under the RapidSOS umbrella, provides 911 emergency call handling protocol software to U.S. public safety agencies. Its platform unifies more than 80 protocols covering police, fire, and emergency medical dispatch into a single call handling system anchored by a patented investigative questioning methodology refined over 38+ years. The product integrates natively with more than 40 Computer-Aided Dispatch systems to transfer call details to responders in real time, and is offered in two deployment options: Total Response Cloud and Total Response On Premise. A Site Licensed Training add-on provides unlimited annual access to 30+ self-paced certification and continuing education courses for telecommunicators and emergency personnel.
The company generates revenue primarily through annual subscription licenses for software and training sold to 911 emergency communications centers, police departments, fire departments, and EMS agencies, with an enterprise field sales motion centered on demo requests and protocol customization for each agency's local SOPs. Following its acquisition by RapidSOS, Total Response is positioned as part of a broader emergency response data and connectivity platform, though specific cross-sell metrics are not disclosed. Named customers are concentrated in municipal and county-level government agencies such as Elgin Police Department, Office of Unified Communications, Northbridge Police Department, LaSalle County Sheriff's Office, and Lehigh County 911, with no disclosed revenue concentration figures.
PowerPhone firmographics
Firmographics- Name
- PowerPhone
- Legal name
- Total Response
- Website
- https://powerphone.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Total Response (formerly PowerPhone) provides unified 911 emergency call handling protocol software with CAD integration to U.S. public safety agencies, including 911 centers, police, fire, and EMS departments, under the RapidSOS umbrella.
- Ownership category
- akta.pro rank
PowerPhone industry classification
Industry- Product category
- Public Safety Software
- NAICS
- Telephone Call Centers (56142), Fire Protection (92216)
- SIC
- Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
- akta.pro secondary industries
- Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Public Safety Communications / 911 Telecommunicator Training (EDAOAMAH), 911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)
Keywords
Where PowerPhone is headquartered
LocationHeadquarters
- HQ city
- Madison
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
PowerPhone business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Software Subscriptions: Total Response Cloud and On Premise software licenses sold to 911 centers and emergency communications agencies
- Site Licensed Training: Annual fee-based unlimited access to training courses, certifications, and continuing education for agency staff
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Annual training license with unlimited access |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
PowerPhone product offering
Product offeringCore offering
PowerPhone (now operating as Total Response, a RapidSOS solution) develops 911 call-handling protocol software and structured training for public-safety telecommunicators. Its offerings cover police, fire, and medical emergency dispatch through 80+ pre-built protocols and integrate with 40+ Computer-Aided Dispatch (CAD) systems, with cloud-hosted and on-premise deployment options plus site-licensed training. The platform has been used to train 360,000+ public-safety professionals across 30+ courses.
Product overview
Total Response (formerly PowerPhone) offers a unified 911 protocol software platform with two deployment options: Total Response Cloud for cloud-based access and Total Response On Premise for on-premises deployment. Both versions provide the core 911 protocol software with 80+ integrated protocols for police, fire, and emergency medical dispatch, featuring patented investigative questioning and real-time CAD integration. The Site Licensed Training add-on provides unlimited self-paced access to certification and 30+ continuing education courses. The platform emphasizes consistency, caller and responder safety, evidence preservation, and performance analytics.
Differentiator
Problem solved
Functional benefit
Products and services
- Total Response Cloud Cloud-hosted version of PowerPhone's 911 call-handling protocol platform, delivered as a subscription service to PSAPs and police, fire, and EMS agencies that prefer SaaS deployment and centralized updates.
- Total Response On Premise On-premise deployment of the Total Response 911 protocol platform, licensed to public-safety agencies that require local installation, air-gapped operation, or direct control over dispatch infrastructure.
- Site Licensed Training Site-licensed training program comprising 30+ courses that teach structured 911 call handling and interrogation techniques to police, fire, and EMS telecommunicators, delivered at the customer's location and used to certify public-safety professionals.
Quantifiable outcome
- Faster response times through optimized CAD interfaces and real-time data transfer
- +3 more outcomes
Companies that use PowerPhone
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles1 record
PowerPhone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature6 records
PowerPhone partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- RapidSOSflagshipTotal Response is now a RapidSOS solution. RapidSOS is a technology company focused on emergency response data and connectivity. This acquisition positions Total Response within the RapidSOS ecosystem, combining 911 protocol software with emergency data platform capabilities.
Scale indicators5 records
Recent moves1 record
Expansion highlights5 records
PowerPhone competitors and assessment
Company assessmentDirect peers
- Priority Dispatch (International Academies of Emergency Dispatch): Provider of emergency dispatch protocols (MPDS, FPDS, PPDS) and certification used by 911 centers worldwide. Directly competes with Total Response's protocol software in police, fire, and EMS dispatch.
Broad incumbents
- Motorola Solutions (CommandCentral): Dominant public-safety software vendor offering CommandCentral CAD and call-handling suites that often bundle protocol functionality, competing with Total Response as a broader platform incumbent.
- Hexagon Safety, Infrastructure & Geospatial (HxGN OnCall): Provides HxGN OnCall dispatch and CAD platforms for 911 centers and emergency response agencies, overlapping with Total Response's call-handling and protocol delivery value proposition.
- CentralSquare Technologies: Public-sector software vendor offering CAD, RMS, and 911 call-handling solutions for police, fire, and EMS agencies, competing with Total Response as a multi-product suite alternative.
- RapidSOS: Parent company and emergency-data connectivity platform linking smart devices to 911. RapidSOS acquired Total Response, making it both the owner and a strategic ecosystem participant that competes in adjacent emergency-response data services.
Emerging players
- Carbyne: Cloud-native NG911 and emergency collaboration platform delivering rich-media call intake and AI-assisted triage to PSAPs, emerging as a modern alternative to legacy protocol-based call handling.
- ESO: Provides software and data analytics for EMS agencies and fire departments, including dispatch and protocol-adjacent modules that overlap with Total Response's emergency medical dispatch capabilities.
- ImageTrend: Software platform for EMS, fire, and emergency management with dispatch and protocol functionality, competing with Total Response particularly in the medical and fire dispatch segments.
- Zetron: Supplies call-taking and dispatch consoles for public-safety answering points (PSAPs) and command centers, providing overlapping call-handling infrastructure that competes with Total Response's protocol layer.
- Mark43: Cloud-native public safety platform offering CAD, RMS, and analytics for police agencies, increasingly expanding into call-handling workflows that overlap with Total Response's police dispatch protocols.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
PowerPhone social profiles
Digital presencePowerPhone financial estimates
Financial estimateRevenue estimate
Valuation estimate
PowerPhone leadership team
Management profileNumber of profiles
Profiles2 records
PowerPhone funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PowerPhone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PowerPhone
What does PowerPhone do?
PowerPhone (now operating as Total Response, a RapidSOS solution) develops 911 call-handling protocol software and structured training for public-safety telecommunicators. Its offerings cover police, fire, and medical emergency dispatch through 80+ pre-built protocols and integrate with 40+ Computer-Aided Dispatch (CAD) systems, with cloud-hosted and on-premise deployment options plus site-licensed training. The platform has been used to train 360,000+ public-safety professionals across 30+ courses.
Is PowerPhone a public or private company?
PowerPhone is a private company. It is classified as corporate owned and is currently operating.
When was PowerPhone founded?
PowerPhone was founded in 1984. It employs 11 to 50 people.
Where is PowerPhone based?
PowerPhone is headquartered in Madison, United States, in the North America region.
How does PowerPhone make money?
Two revenue lines are on record. Software Subscriptions are the primary driver. The others are site Licensed Training.
Who are PowerPhone's main competitors?
Priority Dispatch (International Academies of Emergency Dispatch) is listed as a direct peer. Broad incumbents are Motorola Solutions (CommandCentral), Hexagon Safety, Infrastructure & Geospatial (HxGN OnCall), CentralSquare Technologies and RapidSOS. Emerging players are Carbyne, ESO, ImageTrend, Zetron and Mark43.
Does PowerPhone have an API?
No public API is recorded for PowerPhone.
What industry is PowerPhone in?
PowerPhone's product category is Public Safety Software. Its primary akta.pro industry code is BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP), with a secondary code of HLAJAGAC, Emergency Medical Services (EMS) Operations & Dispatch. Its NAICS code is 56142 and its SIC code is 4899.