FILIEN

What FILIEN does

FILIEN, legally FILIEN ECOUTE ADMR, is a French teleassistance provider founded in 1988 within the ADMR network, France's first associative home-care services organization. The company delivers 24/7 emergency response and connected-device services to seniors, people with disabilities, and isolated individuals across France, anchored by a certified NF Service monitoring center in Grand Est and a national footprint of 1,300 trained installers. Its product portfolio spans home teleassistance units with embedded SIM cards (Filien Connect), interactive touchscreen safety/entertainment boxes (Pack Bianca), GPS wearables and badges for outdoor use (Tempo, Filien Mobilité), domotics solutions with behavioral monitoring (Filien Habitat/Noviacare), courtesy-call services for social connection (Filien Complice), and a B2B PTI/DATI offering for isolated workers (Filien Protect), supported by accessories such as fall-detection bracelets, connected jewelry, alarm pendants, and emergency buttons.

Underlying technology is a hybrid of proprietary hardware (boxes, wearables, motion sensors) and a human-operator monitoring platform with sub-30-second average response times, processing 639,962 calls in 2025. The Noviacare domotics box uses motion sensors that learn daily routines to detect anomalies, indicating an algorithmic behavior-analytics layer on top of the SOS-button service. The NF Service certification from AFNOR, held since 2016, anchors the operational quality framework, and customer satisfaction exceeds 99% with 4.6–4.7/5 ratings across more than 5,200 verified reviews.

The business model is a B2C/B2B subscription model with monthly billing at under €1/day for the basic Pack Classic tier and higher price points for premium tiers. Distribution combines direct phone sales, web-based quote requests, a separate e-commerce storefront, and on-site installation via the nationwide installer network, with a referral program (parrainage) providing one free month to both referrer and referred customer. Financial aids such as the French 50% personal-services tax credit, APA, PCH, and CARSAT support are integrated into the pricing proposition. As an association under the ADMR federation, FILIEN does not have external funding, public listing, or disclosed revenue.

Name

FILIEN

Legal name

FILIEN ECOUTE ADMR

Website

https://filien.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

FILIEN ADMR is a French teleassistance provider founded in 1988 within the ADMR associative network. It offers 24/7 home and mobile emergency response services, connected devices, and domotics solutions for seniors, disabled individuals, and isolated people across France.

Ownership category

akta.pro rank

Product category

Teleassistance Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Home Patient Monitoring & Telehealth Devices (Vitals, Fall Detection, PERS) (HSABAKAE)

akta.pro secondary industry

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

Keywords

• Teleassistance services
• Personal emergency response
• Senior monitoring
• Fall detection systems
• Home care services

Headquarters

HQ city

Belleville-sur-meuse

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Monthly Subscription: Monthly subscription model for teleassistance services. Equipment (box, bracelet/pendant) is provided as part of the subscription. Subscribers can cancel without commitment in case of major events. Pricing is transparent with no hidden costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

FILIEN provides teleassistance services that combine connected devices (home boxes, GPS badges, connected watches, fall detection bracelets) with a 24/7 human-staffed monitoring center to deliver emergency response and social connection for seniors, people with disabilities, and isolated individuals across France. Services operate via a monthly subscription model with equipment included, backed by a nationwide network of 1,300 trained installers.

Product overview

FILIEN ADMR is a teleassistance service provider founded in 1988 within the ADMR network, offering a comprehensive portfolio of senior safety solutions. The core offering is Filien Connect, a home teleassistance service with embedded SIM technology. This is complemented by the Pack Bianca intelligent touchscreen box, the Tempo connected GPS watch, and Filien Mobilité mobile GPS badge for outdoor protection. Additional services include Filien Complice (courtesy calling for social connection), Filien Habitat with Noviacare domotics system for behavioral monitoring, and Filien Protect for isolated workers. Accessories include fall detection bracelets, connected jewelry (Joyah), alarm pendants, bracelets, and emergency buttons. All services connect to a 24/7 NF Service-certified monitoring center in Grand Est, France, with a network of 1,300 installers.

Differentiator

Problem solved

Functional benefit

Brands

• Filien Connect: Home teleassistance service for seniors with fall detection and 24/7 monitoring
• Filien Mobilité
• Filien Habitat
• Filien Protect
• Filien Complice
• Pack Bianca
• Tempo
• Noviacare

Products and services

• Filien Connect Home teleassistance service for seniors and dependent individuals that functions with or without internet box or fixed telephone line thanks to an embedded SIM card, connecting users to a 24/7 monitoring center for emergency response.
• Pack Bianca (Box Intelligente d'Assistance Numérique pour le Confort et l'Autonomie) Intelligent teleassistance box with an interactive touchscreen offering entertainment features combined with an automatic fall detection bracelet for home safety and comfort.
• Tempo Connected Watch Connected GPS watch for seniors worn on the wrist during outings, with SOS button providing discreet access to the 24/7 assistance team.
• Filien Mobilité (Mobile GPS Teleassistance) Mobile teleassistance service with portable GPS badge that subscribers carry during outings, enabling immediate localization and emergency response when the SOS button is pressed.
• Filien Complice (Courtesy Calls) Courtesy call service for seniors enabling regular exchanges with a dedicated confidant on topics of their choice, promoting social connection and combating isolation without requiring specific equipment.
• Filien Habitat (Noviacare Domotics) Domotics solution for elderly and disabled persons featuring the Noviacare intelligent box connected to movement sensors that learn daily habits and automatically send alerts to the 24/7 response center when falls or anomalies are detected.
• Filien Protect (Isolated Worker Protection) Protection service (PTI/DATI) for isolated workers allowing professionals in isolation situations to launch alerts for rescue in case of fall, accident, or aggression.

Quantifiable outcome

• 639,962 calls handled in 2025 with response times under 30 seconds on average
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• ADMR NetworkcoreStrategic or Co-development Partner · 1 January 1988FILIEN was created within the ADMR network, France's first associative home care services network. ADMR stands for 'Aide à Domicile en Milieu Rural' and is the leading national associative network of personal services in France. FILIEN operates as part of this network, benefiting from its infrastructure, values, and nationwide presence.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Tunstall Healthcare: UK-based global provider of telecare and PERS solutions with European footprint including France. Operates in the same category (home monitoring, fall detection, call centers) but at much greater scale across multiple geographies.
• Life Alert: US-based iconic PERS provider offering monitored medical alert systems with pendant devices and 24/7 response centers. Comparable subscription-based emergency response model, though primarily serves the US market.
• Legrand Care: European telecare provider offering assisted-living technology, PERS, and nurse-call systems for elderly and care facilities. Overlaps with FILIEN in fall detection and remote monitoring, but serves institutional and multi-country markets.

Regional players

• Vivago: Nordic activity-monitoring and wellness-watch provider for elder care. Comparable through wearable wellness monitoring and automated anomaly detection, but primarily serves Scandinavian markets.

Direct peers

• SeniorAdom: French teleassistance operator offering 24/7 home and mobile emergency response for seniors with medallion/pendant devices. Directly comparable subscription-based PERS service and target customer (elderly individuals living at home).
• Bluelinea: French specialist in teleassistance and home monitoring for seniors and vulnerable people. Directly comparable product portfolio (PERS, fall detection, connected devices) and serves the same French elder-care segment.
• Présence Verte: Mutual French teleassistance provider offering monitored PERS for seniors across France. Closely comparable offering (home-based emergency response with pendant/bracelet) and similar regulatory positioning.
• Bayard Assist (Le Groupe Bayard): French teleassistance service catering to seniors and isolated individuals, with comparable pendant/bracelet-based home emergency response and similar subscription model.
• Essentiel Assistance: French teleassistance and home services provider offering PERS devices with 24/7 call center monitoring for seniors and disabled individuals. Direct competitor in the same French market segment.

Emerging players

• Apple (Apple Watch fall detection): Apple Watch's built-in fall detection and Emergency SOS provide consumer-grade PERS-like functionality at no incremental subscription cost. Represents an emerging disruptive alternative to dedicated teleassistance hardware in senior and family segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/filien-admr-france

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FILIEN