CSPE

What CSPE does

CSPE (Computer, Software & Programming Experts) operates a marketplace platform that connects individual consumers and small businesses with independently vetted tech experts for paid, one-on-one remote support sessions delivered via Zoom. The platform lists only three publicly verified experts (Brian Hansen in Utah, Damilola Omotoso in Indiana, Aaron Weaver in California), each of whom sets their own hourly rate between $40 and $299 USD, with sessions bookable in 25- or 50-minute blocks. CSPE spans 25+ service categories including iPhone and Android support, Windows and Mac troubleshooting, email and account recovery, cybersecurity (2FA, VPN, antivirus, passkey setup), AWS and Azure, and an emerging AI Support vertical covering ChatGPT, Google Gemini, and Microsoft Copilot.

The underlying platform is composed entirely of third-party SaaS integrations: Zoom for live video and screen-sharing, Calendly Teams for scheduling, Stripe for client payments (experts connect their own Stripe accounts to CSPE's main account), Microsoft Exchange for expert email, and an internal CSPE Dashboard for expert-side session and client management. There is no disclosed proprietary technology, model, or algorithm. CSPE is operated by Hawkfish AS, a Norwegian private limited company headquartered at Hagaløkkveien 13, Asker, Norway (Org.no 921020880), founded in 2013, and benefits from reputational association with sister brand Hacked.com, focused on account recovery and cybersecurity.

The business model is a two-sided marketplace monetized through a tiered commission on expert transactions. New experts pay a refundable $99 onboarding deposit and a 30% commission on sessions; commission steps down to 25% after 20+ sessions per month and to 20% for CSPE Pro experts (60+ sessions/month with a 4.5+ rating). Experts are independent contractors responsible for their own marketing, and CSPE supplements client acquisition via SEO-optimized landing pages for each service category. The company is bootstrapped through Hawkfish AS with no disclosed institutional funding.

Name

CSPE

Legal name

Hawkfish AS

Website

https://cspe.com

Company type

Private

Founded year

2013

Operating status

Operating

Short description

CSPE is a bootstrapped Norwegian-operated marketplace connecting individual consumers and small businesses with independently vetted tech experts for paid remote support sessions via Zoom, spanning devices, software, cybersecurity, and AI tool assistance.

Ownership category

akta.pro rank

Headquarters

HQ city

Asker

HQ country

Norway

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Platform Commission on Expert Sessions: CSPE generates revenue by charging a commission fee on all client payments processed through the platform. Experts set their own hourly rates ($40-$299 USD) and clients pay per session. The commission is tiered: 30% for new experts, reduced to 25% after completing 20+ sessions/month, and further reduced to 20% for CSPE Pro experts (60+ sessions/month with 4.5+ rating).
2. Expert Onboarding Deposit: CSPE charges a one-time refundable deposit of $99 from new experts, which is returned after completing at least 5 client sessions. This deposit covers identity verification, experience verification, and onboarding costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

CSPE operates an online marketplace platform that connects individuals and small businesses with verified, independent tech experts for on-demand, one-on-one remote support delivered via live Zoom video sessions. Experts provide personalized assistance across computers, software, programming, devices, online accounts, and cybersecurity issues on a pay-per-session basis, with sessions offered in 25-minute or 50-minute blocks at expert-set hourly rates of $40 to $299 USD. CSPE monetizes these transactions through a tiered platform commission of 20% to 30% per session, while experts are onboarded via a refundable $99 deposit and a vetting program requiring at least five years of professional experience.

Product overview

CSPE (Computer, Software & Programming Experts) is a remote tech support marketplace platform that connects clients with verified independent tech experts for on-demand one-on-one support via live Zoom video sessions. The platform operates on a pay-per-session model where experts set their own rates and availability. The core offering is the CSPE Remote Tech Support Platform, which enables clients to book sessions with vetted experts across various technology categories. Supporting products include the Expert Dashboard for expert management, the Expert Verification & Onboarding Program for quality control, the CSPE Pro Label for top performer recognition, and a Remote Support Business Toolkit providing essential software licenses to experts.

Differentiator

Problem solved

Functional benefit

Products and services

• CSPE Remote Tech Support Platform A marketplace platform where individual consumers and small businesses browse vetted tech experts, view transparent hourly rates between $40 and $299 USD, and book 25 or 50-minute one-on-one support sessions conducted live via Zoom with screen-sharing capabilities.
• Expert Dashboard A backend portal for verified CSPE experts providing automated client follow-up systems, booking management, and performance tracking to run their remote support business on the platform.

Quantifiable outcome

• Average rating of 4.9 out of 5 based on 72 client reviews for featured experts
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

One partnership is on record.

• Hawkfish AScoreOthersHawkfish AS is the parent company and operator of the CSPE.com platform. Headquartered in Asker, Norway, the company brings years of experience from Hacked.com in helping clients with hacked accounts and digital security issues. Hawkfish AS developed the proven support processes now shared with CSPE experts.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• JustAnswer: Expert marketplace connecting consumers with verified professionals across tech, legal, medical, and other categories on a per-session pay model. Closely comparable marketplace structure, take-rate economics, and consumer self-serve flow.
• HelloTech: On-demand, in-home and remote tech support marketplace connecting consumers with vetted technicians for device setup, troubleshooting, smart home installation, and cybersecurity help. Closest direct competitor in business model, customer segment, and service mix.
• Support.com: Provider of outsourced and remote tech support services for consumers and SMBs, covering devices, software, and security. Directly comparable in service delivery model and customer base, though historically more enterprise-channel.

Broad incumbents

• Geek Squad (Best Buy): Best Buy's in-home and remote tech support arm, offering device setup, troubleshooting, software help, and cybersecurity support to consumers and small businesses. Directly comparable as a paid consumer tech support service, but at vastly larger scale and with national brand recognition.
• Apple Support: First-party consumer support channel for Apple devices and services, including live chat and scheduled callbacks. Adjacent substitute that captures much of the iPhone/iPad/MacBook support demand CSPE targets.
• Hacked.com: Sister/parent brand under Hawkfish AS, focused on hacked account recovery and digital security. Built on the same operating playbook now extended to CSPE's broader tech support marketplace, with deep expertise in cybersecurity and account recovery.
• Microsoft Support: First-party support for Windows, Microsoft365, Azure, and Copilot. Comparable consumer and SMB support destination that competes with CSPE on Windows, Microsoft, and Azure-tagged categories.

Emerging players

• Toptal: Vetted freelance marketplace for software engineers, designers, and finance experts. Comparable two-sided marketplace model with rigorous vetting and premium positioning, though targeting enterprise hiring rather than consumer tech support.
• Upwork: Large freelance marketplace for tech, creative, and professional services. Comparable two-sided marketplace structure with platform take rate, though serving a broader freelance use case rather than consumer tech support.
• Wiz: An emerging digital expert-services platform connecting consumers with verified experts via live video for tech, business, and other advisory topics. Comparable marketplace, vetting, and per-session model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSPE