What Support.com does

Support.com operates a consumer and small-business remote tech support service branded as TechSolutions, delivered 24/7/365 by 1,000+ Tech Pros via phone, live chat, Virtual House Call (remote screen access), and SeeSupport (live video). The platform also offers Guided Paths, a free library of thousands of step-by-step DIY troubleshooting guides that can be escalated to a human expert if the user gets stuck. Support.com was founded around 1997 and built a 20-year operating history, claiming more than 5 million tech issues resolved and a customer base spanning Fortune 500 companies, businesses, and individual consumers across computers, smartphones, wearables, smart TVs, printers, routers, gaming systems, and home automation devices.

The business generates revenue through three pricing tiers: a $19.95/month subscription covering one connected-home device, a $149.99/year annual subscription covering all devices (~$12.50/month effective), and an $79.99 One-Time Fix per-incident option, all backed by a no-fix-no-fee satisfaction guarantee and 30-day money-back. Distribution is direct-to-consumer through the support.com website, phone sales lines, and live chat; the enterprise/business motion is referenced but not detailed with named logos. The company also maintains product affiliations with SUPERAntiSpyware, an AI-powered spyware scanner with 65+ million downloads, extending into adjacent consumer endpoint security.

Support.com is currently a trademark and operating brand owned by RealDefense LLC, a California-domiciled consumer privacy and security company headquartered at 6080 Center Dr Suite 800, Los Angeles, with Pasadena referenced as a corporate office. Historically the business operated as a NASDAQ-listed public entity (legacy SPRT), pursued inorganic growth through acquisitions of SUPERAntiSpyware, Sammsoft, Xeriton, YourTechOnline, Core Networks, and RightHand IT between 2004 and 2012, and received early-stage venture funding from Accel and SoftBank in the late 1990s.

Name

Support.com

Legal name

RealDefense LLC

Website

https://support.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Support.com (TechSolutions) is a 24/7 remote tech support service for consumers and businesses, delivered by 1,000+ Tech Pros via phone, chat, virtual house call, and video, with subscription and per-incident pricing; the brand is owned by RealDefense LLC.

Ownership category

akta.pro rank

Product category

Remote Technical Support Services

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Customer Support, CRM & Retention Tooling (Helpdesk, Churn, Messaging) (MPAHAJAM)

Keywords

• Remote tech support
• IT helpdesk services
• Device troubleshooting
• Computer support plans
• Smart home support

Headquarters

HQ city

Redwood City

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Monthly Subscription: Recurring monthly subscription for unlimited Tech Pro support for one device in the connected home, priced at $19.95/month with automatic renewal.
2. Annual Subscription: Recurring annual subscription for unlimited Tech Pro support for all devices, priced at $149.99 per year (approximately $12.50/month), with automatic renewal at $19.95/month or then-current price after the first year.
3. One-Time Fix: One-time service fee for Tech Pro support for a single issue with any device, priced at $79.99.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Support.com delivers 24/7/365 remote technical support for any consumer or business device across any brand. US-based Tech Pros solve issues via phone, chat, and live video for problems ranging from virus removal and slow PCs to smart home setup and network connectivity, while a free Guided Paths library allows customers to self-serve common fixes.

Product overview

Support.com operates TechSolutions, a unified tech support platform combining human-assisted remote support with self-service resources. The core offering includes 24/7 access to certified Tech Professionals via phone, chat, and Virtual House Calls (remote screen access), plus SeeSupport (video-based real-time assistance). The self-service component consists of Guided Paths®, free step-by-step DIY guides for thousands of common tech issues. Service is delivered through subscription plans (Monthly at $19.95/month, Annual at $149.99/year) and a per-incident One-Time Fix option at $79.99. The company also maintains an affiliation with SuperAntiSpyware, an AI-powered spyware scanner with 65+ million downloads.

Differentiator

Problem solved

Functional benefit

Brands

• TechSolutions: A tech support service offering providing 24/7 remote technical support for devices including computers, smartphones, wearables, smart TVs, printers, routers, and more through phone, chat, virtual house calls, and guided DIY paths.
• SUPERAntiSpyware
• Guided Paths

Products and services

• TechSolutions Monthly Plan Subscription support plan priced at $19.95 per month providing 24/7/365 access to US-based Tech Pros for one connected home device and any issue, including virus removal, smart home setup, and PC tune-ups.
• TechSolutions Annual Plan Annual subscription support plan priced at $149.99 per year providing the same 24/7/365 Tech Pro access for one connected home device at a lower effective monthly cost than the monthly plan.
• One-Time Fix Per-incident remote support service priced at $79.99, providing a single issue resolution by a Tech Pro for one device, with a 14-day satisfaction guarantee.
• Guided Paths® Free do-it-yourself step-by-step guide library covering a wide range of common technical issues across devices and operating systems, available to anyone on the Support.com website.
• SUPERAntiSpyware Affiliated anti-malware software product used to detect and remove spyware, malware, and other threats from personal devices, referenced in connection with Support.com's virus removal services.

Quantifiable outcome

• Over 5,000,000 tech issues resolved
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• HelloTech: On-demand, in-home and remote tech-support service for consumers and small businesses, covering smart home setup, networking, and device troubleshooting. Closely comparable business model, target customer, and pricing structure to Support.com's TechSolutions.
• Best Buy Geek Squad: Best Buy's in-store and remote tech support arm offering 24/7 consumer and small-business help across PCs, mobile, smart home, and networking. It is the most direct head-to-head competitor to Support.com's TechSolutions offering, with similar multi-channel delivery and a Fortune-500 parent.
• Office Depot Total Tech: Retail-bundled annual tech-support membership covering in-store, in-home, and remote support for PCs, mobile, and smart-home devices. Directly comparable subscription model and consumer/SMB target customer as Support.com.
• SquareTrade (Allstate): Device-protection plans and 24/7 tech-support service distributed through retailers and carriers. Competes with Support.com on subscription-style protection and on-demand troubleshooting for the same consumer device base.
• Geekatoo: On-demand in-home and remote tech-support marketplace for consumers and small businesses, with similar one-time-fix and subscription-style offerings. Closely comparable in delivery model (remote screen share, in-person) and customer base.

Emerging players

• iFixit: DIY repair-guide platform and parts retailer that addresses a portion of the same 'fix your device' demand that Support.com monetizes via Guided Paths and live Tech Pros. Comparable content-led, SEO-driven funnel into paid repair services.
• Plum Choice (Asurion): Tech-support provider (now part of Asurion) historically focused on smart-home and connected-device support for consumers, telecoms, and retailers. Direct comparable in remote support delivery and connected-home use cases.

Broad incumbents

• Asurion: Largest U.S. device-protection and tech-support provider, serving wireless carriers, retailers, and OEMs. It overlaps Support.com directly on smartphone/connected-device support and on white-label helpdesk services for enterprise partners, but at far greater scale.
• Microsoft Support: First-party support for Windows, Office, Surface, and Xbox, including chat, phone, and community forums. Competes with Support.com on Windows-side troubleshooting, with the structural advantage of free, OEM-funded support.
• Apple Support: OEM-provided 24/7 support for the full Apple ecosystem, including chat, phone, and in-app assistance. Competes with Support.com for the same consumer base on Apple devices, often bundled free with AppleCare.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/support_com

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support.com