Esm Operations Ltd
ESM Operations is a UK-based event public safety consultancy delivering consultancy, control room operations and Highfield-accredited training to live event organisers, venues and government agencies worldwide, anchored in Saudi Arabia.
- Company typePrivate
- Founded2018
- HeadquartersWinsford, United Kingdom
- Headcount—
- GTM typeB2B
- OfferingServices
What Esm Operations Ltd does
ESM Operations Ltd is a UK-headquartered event public safety consultancy founded in 2018, providing strategy, operational management, control room oversight and accredited training for live events worldwide. The company's offering sits across four integrated service pillars: Event Consultancy (risk assessment, crowd and security planning, documentation), Event Health & Safety Management (compliance, contractor vetting, ISO 45001 certification support, added in January 2025), Control Room Operations (command and control personnel for venues and events), and Event Quality Assurance (auditing and readiness testing). Underpinning this is the ESM Public Safety Pathways training division, which delivers Highfield International-accredited qualifications across Crowd Management, Event Security, Control Room Management, Event Safety, Traffic & Transport, and Stadium Safety at Levels 1-5, plus IOSH Managing Safely, sold via a self-serve website (Rise 360 eLearning platform for Levels 1-2, tutor-led at Riyadh and Jeddah training centres for Levels 3-5) at 350 to 2,950 SAR per seat.
The business model combines enterprise professional services contracts (bespoke event mandates sold direct to event organisers, venues and government agencies through a field-sales motion) with a higher-volume training catalogue sold through a self-serve channel. The core 20-person team is supplemented by 75 international freelancers and 600+ locally deployed public safety professionals, enabling global delivery. Operations span the UK (Winsford headquarters) and Saudi Arabia (Riyadh regional HQ, Jeddah training centre), with active event delivery across 30 countries and 150+ venues, serving marquee clients including MDLBeast, LIVE Nation, Saudi Pro League, FIFA, General Entertainment Authority, and Extreme E. Revenue is not publicly disclosed; the company is privately held with no recorded external funding.
Esm Operations Ltd firmographics
Firmographics- Name
- Esm Operations Ltd
- Legal name
- ESM Operations Ltd
- Website
- https://esmoperations.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Short description
- ESM Operations is a UK-based event public safety consultancy delivering consultancy, control room operations and Highfield-accredited training to live event organisers, venues and government agencies worldwide, anchored in Saudi Arabia.
- Ownership category
- akta.pro rank
Esm Operations Ltd industry classification
Industry- Product category
- Event Public Safety Consulting
- NAICS
- Security Guards and Patrol Services (561612)
- SIC
- Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- Security, Safety & Fire/Life Safety Management (BPABAAAE)
- akta.pro secondary industry
- Enterprise Risk Management (ERM) Advisory (BPAHAFAA)
Keywords
Where Esm Operations Ltd is headquartered
LocationHeadquarters
- HQ city
- Winsford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Esm Operations Ltd business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Event Public Safety Consultancy: Professional consulting services for event planning, crowd management, security planning, risk assessments, and operational delivery oversight for live events worldwide.
- Public Safety Training Courses: Highfield International accredited training courses ranging from Level 1-5 in crowd safety, event security, control room management, and health & safety. Delivered online (self-paced) and in-person (classroom/virtual).
- Control Room Operations: Deployment of experienced Control Room Managers, Safety Officers, CCTV Operators, Radio Operators for event command and control operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | IOSH Managing Safely - Online self-paced course |
| Subscription | Pay-as-you-go | Level 1 Introduction to Crowd Safety - Online self-paced course |
| Unit Pricing | Pay-as-you-go | Level 3 Control Room Supervisors - In-person/virtual 2-day course |
| Unit Pricing | Pay-as-you-go | Level 4 Event Security Management - In-person 2-day course |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Esm Operations Ltd product offering
Product offeringCore offering
ESM Operations Ltd is a UK-based event public safety consultancy and management firm providing strategic safety planning, command and control operations, crowd management, accredited training, and quality assurance services for live events. The company supports event organizers, venues, and government bodies across the UK and internationally.
Product overview
ESM Operations Ltd is an event public safety consultancy and management company offering a unified portfolio of services for live events. The core offering consists of four integrated service pillars: Event Consultancy (strategic planning, documentation, risk assessment), Event Health & Safety Management (compliance, emergency planning, contractor coordination), Control Room Operations (command and control, personnel, software, equipment), and Event Quality Assurance (auditing, readiness testing, compliance validation). Supporting these is a comprehensive training division delivering ESM Public Safety Pathways — accredited courses (IOSH and Highfield International) spanning Crowd Management, Event Security Management, Control Room Management, Event Safety Management, Event Traffic & Transport Management, and Public Safety in Stadiums — across five progressive levels from entry to senior management. Services are delivered globally from offices in the UK and Saudi Arabia (Riyadh and Jeddah).
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 96% first time pass rate for training courses
- +4 more outcomes
Companies that use Esm Operations Ltd
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles1 record
Esm Operations Ltd technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature2 records
Esm Operations Ltd partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship, core and minor.
- MDLBeastflagshipTrusted public safety partner for MDLBeast's Soundstorm music festival since 2022. ESM provides Event Consultancy, Event Security Management, Crowd Management and Artist Security Management for the world-record breaking festival.
- LIVE NationcorePartnership with one of the world's most prestigious names in events and entertainment for live event public safety services.
- SJM ConcertscorePartnership with SJM Concerts, one of the UK's leading independent promoters, for concert and live music events.
- Extreme EcoreAppointed as Security and Crowd Management supplier worldwide for Extreme E electric motorsport series. Currently in 3rd season, represented in Senegal, UK, Sardinia, Uruguay, Greenland, Chile, Saudi Arabia.
- DF ConcertscorePartnership with DF Concerts for concert and live music events in Scotland and UK.
- FIFA Fan FestivalcorePartnership with FIFA Fan Festival for public safety services at world cup fan events.
- Sawyer SafetyminorCollaboration with Sawyer Safety to provide multi-layered security approach for E1 Series inaugural season.
- Local Security Companies (Full Cycle, Proline, 3-Points, Samara Guard, SECU, SAFE)coreSourced vetted and trained public safety personnel from reputable Saudi Arabian security companies for Soundstorm25 event operations including X-Ray machines, scanners, and security checks.
- Saudi Pro LeagueflagshipAppointed to support significant programme focused on stadium public safety, operational standards and workforce capability development across 18 stadiums throughout Saudi Arabia.
- General Entertainment Authority (GEA)flagshipChosen public safety training provider for the General Entertainment Authority and many other government agencies across Saudi Arabia, upskilling event professionals since 2018.
- Highfield InternationalcoreAccreditation partnership for ESM Public Safety Qualifications. Highfield accreditation confirms courses meet highest international standards and are recognised by employers and government bodies worldwide.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Esm Operations Ltd competitors and assessment
Company assessmentRegional players
- Proline Security: Saudi Arabia-based event and venue security provider that has partnered with ESM Operations (as a local implementation partner on Soundstorm25); competes with ESM for the local deployment layer of mega-events in KSA.
Direct peers
- Creasque Group: Event safety, crowd management, and consultancy firm focused on concerts, festivals, and sporting events; offers a similar mix of consultancy, stewarding, and training services to ESM.
- Showsec: UK-based event crowd management and stewarding company serving festivals, concerts, and sporting events with similar end-to-end safety services. Closely comparable in customer profile, geography (UK), and service mix.
- Gallowglass Crowd Management: UK event crowd management and stewarding firm delivering trained personnel for live music, sport, and corporate events; comparable customer base and operational model.
- AP Security Group: UK specialist in event and venue security, stewarding, and crowd management serving the same live entertainment and sports promoter customers as ESM Operations.
- MNS Group: UK-based event security, stewarding, and crowd management company providing personnel and operational oversight for concerts, festivals, and major sporting fixtures.
Broad incumbents
- G4S (Allied Universal): Global security services giant offering event security and stewarding as part of a broader portfolio across manned guarding, secure logistics, and risk services; competes for the same large promoter and venue contracts as ESM but at vastly greater scale.
- Control Risks: Global risk consultancy providing event security advisory, threat assessment, and crisis management to corporate clients and major events; comparable on the consultancy/strategic planning side though less focused on frontline stewarding.
- Securitas: World's largest security services provider with an event and venue security offering; broad overlap with ESM's customer base but with much larger infrastructure and lower specialization in premium live events.
Others
- Highfield International: Awarding body that accredits ESM's Public Safety Pathways qualifications; an ecosystem enabler and partner rather than a competitor, but relevant because Highfield accreditation underpins ESM's training revenue stream.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Esm Operations Ltd compliance and trust
Trust signalCompliance4 records
Esm Operations Ltd financial estimates
Financial estimateRevenue estimate
Valuation estimate
Esm Operations Ltd leadership team
Management profileNumber of profiles
Esm Operations Ltd funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Esm Operations Ltd M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Esm Operations Ltd
What does Esm Operations Ltd do?
ESM Operations Ltd is a UK-based event public safety consultancy and management firm providing strategic safety planning, command and control operations, crowd management, accredited training, and quality assurance services for live events. The company supports event organizers, venues, and government bodies across the UK and internationally.
Is Esm Operations Ltd a public or private company?
Esm Operations Ltd is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Esm Operations Ltd founded?
Esm Operations Ltd was founded in 2018.
Where is Esm Operations Ltd based?
Esm Operations Ltd is headquartered in Winsford, United Kingdom, in the Europe region.
How does Esm Operations Ltd make money?
Three revenue lines are on record. Event Public Safety Consultancy is the primary driver. The others are public Safety Training Courses and control Room Operations.
Who are Esm Operations Ltd's main competitors?
Proline Security is listed as a regional player. Direct peers are Creasque Group, Showsec, Gallowglass Crowd Management, AP Security Group and MNS Group. Broad incumbents are G4S (Allied Universal), Control Risks and Securitas. Highfield International is listed as an others.
Does Esm Operations Ltd have an API?
No public API is recorded for Esm Operations Ltd.
What industry is Esm Operations Ltd in?
Esm Operations Ltd's product category is Event Public Safety Consulting. Its primary akta.pro industry code is BPABAAAE, Security, Safety & Fire/Life Safety Management, with a secondary code of BPAHAFAA, Enterprise Risk Management (ERM) Advisory. Its NAICS code is 561612 and its SIC code is 8700.