GBT Trave Services (AMEX)

What GBT Trave Services (AMEX) does

GBT Travel Services UK Limited, doing business as American Express Global Business Travel (Amex GBT), is a global corporate travel management company operating under the listed parent Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG and licenses the Amex brand to the operating entity under a limited-license arrangement; the two companies are otherwise separate. Amex GBT sells managed corporate travel programs to enterprise and mid-market clients across nine named verticals — Legal, Technology, Consulting, Finance, Energy/Mining/Marine, Entertainment/Sports/Media, Health Sciences, Manufacturing, and Transportation/Logistics — through an enterprise field-sales motion combined with self-service booking platforms.

The company's product architecture is a platform-plus-modules model built around four core travel management solutions: Complete (an AI-powered platform integrating booking, servicing, and expensing with SAP Concur), Egencia (a unified travel-and-expense platform relaunched in 2025 with Agentic AI and Concur Expense integration), Select (a customizable T&E solution), and Neo (a unified technology stack for complex T&E). These are complemented by specialized sub-brands Ovation (high-touch service) and Lawyers Travel (legal vertical), the AI-focused acquired brand 30SecondsToFly, three inventory marketplaces (NDC air, Hotel, Rail), and a Meetings & Events practice with creative events, strategic meetings management, and global venue sourcing. Underlying technology includes AI-driven recommendation and predictive analytics, automated policy compliance, duty-of-care and traveler-care services, and data analytics reporting.

Amex GBT generates revenue primarily through corporate travel management service fees, transaction/booking fees on air, hotel, and rail, and professional services fees from Meetings & Events. Pricing is quote-based and not publicly disclosed. Distribution is global, with regional headquarters in New York, London, Toronto, Paris, Frankfurt, Madrid, Mexico City, and Sydney, supported by localized websites in multiple languages. Marketing is multi-channel, anchored by content marketing (Business Travel Pulse newsletter, resource library, webinars, Travel Management Academy), organic social (LinkedIn, Instagram), and industry events. The company received a Platinum EcoVadis Sustainability Rating in October 2025.

Name

GBT Trave Services (AMEX)

Legal name

GBT Travel Services UK Limited

Website

https://amexgbt.com

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

American Express Global Business Travel (Amex GBT) is a global corporate travel management company serving enterprises across nine verticals with AI-powered booking, expense, and meetings-and-events platforms, operating in eight regions under NYSE-listed parent GBTG.

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (56151), Travel Arrangement and Reservation Services (5615), Travel Agencies (561510), Other Travel Arrangement and Reservation Services (56159)

akta.pro primary industry

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB)

akta.pro secondary industries

Corporate Travel & Expense (T&E) Management Platforms (THAKANAA), Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD), 24/7 Traveler Support, Disruption Management & After-Hours Services (THAKAMAL), OBT Reporting & Data Export (Booking Data Feeds/BI Connectors) (THACABAL)

Keywords

• Corporate travel management
• Business travel booking
• Travel expense management
• Meetings events management
• Corporate travel consulting

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Travel Management Services: Corporate travel management including booking, servicing, and expense management. Revenue generated through service fees charged to corporate clients for managing their travel programs.
2. Transaction/Booking Fees: Fees from booking travel services including air, hotel, and rail through the company's platforms and marketplace
3. Meetings & Events Services: End-to-end event management including creative events, venue sourcing, and strategic meetings management

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

GBT Travel Services UK Limited, operating as American Express Global Business Travel (Amex GBT), provides corporate travel management solutions including AI-powered booking platforms (Complete, Egencia, Select, Neo), meetings and events management, and travel consulting services. The company integrates booking, servicing, and expensing through partnerships with SAP Concur and offers 24/7 traveler support, duty of care, and analytics across multiple industry verticals.

Product overview

Amex GBT offers a platform-plus-modules architecture with four main travel management solutions (Complete, Egencia, Select, and Neo) complemented by specialized sub-brands (Ovation, Lawyers Travel), an AI-powered booking technology (30SecondsToFly), and comprehensive meetings & events services. The product portfolio includes integrated marketplaces for hotel, rail, and NDC air content, alongside duty of care, analytics, and consulting services. Complete integrates with SAP Concur for unified booking-servicing-expensing workflows, while Egencia provides Agentic AI-powered unified T&E with Concur Expense integration. Select enables customization by combining existing technologies, and Neo unifies systems for complex travel needs.

Differentiator

Problem solved

Functional benefit

Brands

• Complete: AI-powered platform for seamless booking, servicing, and expensing
• Egencia
• Amex GBT Select
• Amex GBT Neo
• Amex GBT Ovation
• Lawyers Travel
• 30SecondsToFly

Products and services

• Complete AI-powered unified platform that brings seamless booking, servicing, and expensing together with native integration to SAP Concur for comprehensive travel and expense management, designed for corporate travel programs.
• Egencia Unified travel and expense management platform with Agentic AI enabling synchronized business travel with booking in under 3 minutes and automated expense reconciliation, targeted at mid-market companies.
• Amex GBT Select Customizable travel and expense solution allowing businesses to combine existing technology to build a tailored travel and expense system for their organization.
• Amex GBT Neo Unified technology platform for managing complex travel and expense needs, consolidating multiple systems into one integrated solution.
• Amex GBT Ovation High-touch travel management service providing comprehensive travel management with personalized care for service-oriented businesses with complex travel requirements.
• Lawyers Travel Specialized travel solutions for the legal industry providing complete travel management for travel managers, administrators, and traveling attorneys at law firms and legal departments.
• Meetings & Events Comprehensive meetings and events management service that brings people together with impactful events, event servicing, venue sourcing, and strategic meetings program management.
• Business Travel Consulting

Quantifiable outcome

• Preferred rates and automated tools create instant savings with zero effort
• +1 more outcomes

Segments9 records

Ideal customer profiles10 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• SAP ConcurcoreTechnology or IntegrationThe Complete platform integrates with SAP Concur for seamless expense management. The company announced Agentic AI and Concur Expense integration for the Egencia platform, enabling automated expense reconciliation and unified T&E workflows.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• FCM Travel: FCM is the corporate TMC arm of Flight Centre, offering global enterprise travel management, meetings & events and 24/7 servicing directly comparable to Amex GBT's core offering for multinational accounts.
• Corporate Travel Management (CTM): CTM is a publicly listed global corporate travel management company competing head-to-head with Amex GBT on enterprise TMC contracts, technology platforms and traveler servicing across North America, EMEA and APAC.
• SAP Concur: SAP Concur is both a partner and competitor: its Concur Travel platform provides corporate booking and expense technology that competes with Amex GBT's Egencia/Complete while also integrating into Amex GBT's TMC workflows.
• CWT (Carlson Wagonlit Travel): CWT is a long-standing global corporate travel management competitor with analogous enterprise TMC services, traveler care, meetings & events and digital booking platforms serving overlapping multinational clients.
• BCD Travel: BCD Travel is one of the three largest global corporate travel management companies, offering enterprise TMC services, online booking tools, meetings & events, and consulting across similar industries and geographies as Amex GBT.

Broad incumbents

• Booking.com for Business: Booking.com for Business extends the consumer OTA giant into corporate travel with self-service booking and inventory breadth, serving as a broad incumbent alternative particularly for less-managed SMB travel programs.

Emerging players

• Spotnana: Spotnana is a modern Travel-as-a-Service platform offering NDC-ready corporate booking infrastructure that powers several TMCs and direct corporate programs, competing with Amex GBT's proprietary booking technology stack.
• Navan (formerly TripActions): Navan is a venture-backed corporate travel and expense platform using consumer-grade UX and AI to win mid-market and enterprise clients directly competing with Amex GBT's self-service and managed travel offerings.
• TravelPerk: TravelPerk is a fast-growing SMB and mid-market corporate travel platform combining self-service booking, inventory access and expense management, increasingly expanding up-market against traditional TMCs like Amex GBT.

Regional players

• HRS Group: HRS is a Germany-headquartered corporate hospitality and travel platform particularly strong in European hotel sourcing and payment, overlapping with Amex GBT's European and Hotel Marketplace offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/amex-gbt
• Instagraminstagram.com/amexgbt

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GBT Trave Services (AMEX)