What Xorcom does

Xorcom is a private telecommunications vendor founded in 2004 and headquartered in Phoenix, Arizona, that develops and manufactures enterprise-grade VoIP and IP PBX phone systems. The company serves small businesses, large enterprises, hotels, call centers, schools, hospitals, multi-site organizations, and telecommunications service providers in over 100 countries through a global network of authorized distributors and resellers, with one disclosed end-customer reference (El Dorado Public Schools).

The company's core technology is the CompletePBX software platform, a proprietary build on the open-source Asterisk telephony engine that supports VoIP, SIP, IAX2, and hybrid configurations including legacy interfaces (FXS, FXO, E1/T1 PRI, E1 R2, T1 CAS, BRI). Its product portfolio spans hardware appliances (Swan CXW2000 modular 1U, Falcon CXW3000, Blue Steel X CXW4000 with redundancy, Swift CXW1000/1100/1200 compact units, TwinStar Plus CTS3000/4000 failover), multi-tenant hosted PBX (MT Manager with pay-per-use billing), hotel-specific PBX (Complete Concierge integrating eight PMS platforms), call center modules (Switchboard, StatExplorer, Wallboard), softphone clients (CloudPhone Desktop and Mobile), Microsoft Teams Connector, and AI Virtual Agents. Hardware shipments and software licensing are complemented by warranty, training, and professional services.

Xorcom generates revenue through five streams: software licenses (subscription/annual), PBX appliance sales (hardware), multi-tenant managed services (pay-per-use), VoIP gateways and accessories (hardware), and professional services including free basic and paid certification training. Pricing is quote-based with no per-user license fees, and go-to-market is channel-partner-led across seven regional footprints with direct engagement through xorcom.com for quotes, demos, and free trials. The company operates with 11-50 employees and has no disclosed funding rounds, revenue figures, or named enterprise anchor customers in the source material.

Name

Xorcom

Legal name

Xorcom

Website

https://xorcom.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Xorcom is a private Phoenix-based VoIP vendor founded in 2004 that develops the CompletePBX software platform and telephony appliances, distributed globally through authorized resellers across more than 100 countries for SMB, enterprise, hospitality, and call center customers.

Ownership category

akta.pro rank

Product category

IP PBX / Business Telephony Systems

NAICS

Telephone Apparatus Manufacturing (33421), Other Communications Equipment Manufacturing (33429)

SIC

Services-Telephone Interconnect Systems (7385), Telephone & Telegraph Apparatus (3661)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• IP PBX systems
• VoIP telephony solutions
• Business phone systems
• Hotel phone systems
• Multi-tenant hosted PBX

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Software Licenses: CompletePBX software licenses including free download trials and paid versions with feature upgrades
2. PBX Appliances: Sale of hardware appliances including Swan, Falcon, Blue Steel, Swift product lines for IP-PBX systems
3. Multi-Tenant Hosted Services: Hosted PBX services through MT Manager with pay-per-use model for service providers
4. VoIP Gateways & Accessories: USB VoIP gateways (Astribank), analog VoIP gateways, IP phones, and telephony interface modules
5. Professional Services & Training: Online training courses including basic free training and advanced paid certification programs

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Xorcom develops and manufactures enterprise-grade VoIP and IP PBX phone systems built on its proprietary CompletePBX software platform (based on Asterisk). Its offering spans PBX software, hardware appliances (Swan, Falcon, Blue Steel, Swift series), multi-tenant hosted PBX, hotel/call-center vertical solutions, softphones, AI Virtual Agents, and VoIP gateways — sold globally through authorized distributors and resellers.

Product overview

Xorcom is an IP-PBX (Private Branch Exchange) developer and manufacturer offering a comprehensive VoIP telephony portfolio. The product ecosystem centers on CompletePBX 5 as the core software platform, which can be deployed as downloadable software, virtual machine, or on Xorcom's hardware appliances. Hardware appliances include the Swan (modular 1U), Falcon CXW3000, Blue Steel X CXW4000 (high-availability), and Swift series (CXW1000/CXW1100/CXW1200 compact appliances) serving from small office to enterprise deployments. The MT Manager enables multi-tenant hosted PBX services. Vertical solutions include Hotel PBX with Complete Concierge PMS integration and Call Center PBX with Switchboard, StatExplorer, and Wallboard modules. Softphone apps (CloudPhone Desktop/Mobile) extend mobility while Teams Connector provides Microsoft Teams integration. AI Virtual Agents offer automated call handling with customizable voice capabilities. VoIP infrastructure includes Astribank USB gateways, High Density FXS gateways, and IP phones. High availability is supported through TwinStar Plus failover systems. All products are distributed globally via authorized distributors and resellers with international warranty and technical support.

Differentiator

Problem solved

Functional benefit

Brands

• CompletePBX: Enterprise-grade IP PBX software operating system powering Xorcom hardware appliances and virtual deployments
• MT Manager
• CloudPhone
• Complete Concierge
• Astribank
• TwinStar
• StatExplorer
• Wallboard

Products and services

• CompletePBX 5 Software Enterprise-grade software PBX operating system providing full-featured IP-PBX functionality with support for SIP and IAX2 phones and trunks, IVR, call routing, and comprehensive telephony features; available for download, virtual machine, or appliance deployment. Targets businesses, hospitality, call centers, and service providers worldwide.
• MT Manager (Multi-Tenant PBX) Multi-tenant hosted PBX platform enabling service providers and telcos to create and manage multiple customers on a single server with pay-per-use billing and optional hotel PMS integration support.
• Swan CXW2000 Modular 1U IP PBX Modular 1U IP PBX appliance supporting FXS, FXO, E1/T1 PRI, E1 R2, T1 CAS, and BRI telephony ports alongside SIP extensions and trunks in an integrated manner; aimed at small to mid-sized deployments.
• Falcon CXW3000 Heavy-Duty IP PBX Heavy-duty enterprise IP PBX appliance designed for high-capacity deployments with comprehensive telephony interface support.
• Blue Steel X CXW4000 Enterprise IP PBX High-performance enterprise IP PBX appliance with built-in redundancy for mission-critical deployments requiring maximum reliability.
• Swift Series Compact IP PBX (CXW1000 / FXO CXW1100 / Ultra CXW1200) Compact IP PBX family for small and medium businesses; Swift CXW1000 supports up to 200 concurrent calls and 30 extensions (expandable to 500 via licenses); Swift FXO CXW1100 adds integrated FXO ports for analog trunks; Swift Ultra CXW1200 adds SSD storage and dual Ethernet ports.
• TwinStar Plus High Availability IP PBX (CTS3000/4000) High-availability IP-PBX failover system with automatic server failure detection and immediate switching of all telephony functions to backup server; CTS3000 supports up to 1000 users.
• Complete Concierge Hotel PBX / PMS Interface Hotel PMS interface module providing wake-up calls, room status reports, voicemail cleanup, and hotel-specific features integrated with major property management systems; sold as a standalone offering for the hospitality vertical.
• CloudPhone Softphone (Desktop and Mobile) Softphone application for PC, Mac, iOS, and Android providing full extension mobility on CompletePBX systems, with contact integration, do-not-disturb, call transfer, and recording capabilities; sold as standalone apps for Desktop and Mobile.
• Astribank USB VoIP Gateway USB-connected VoIP gateway/channel bank providing FXS and FXO ports for connecting analog phones and PSTN lines to IP PBX systems.
• High Density FXS VoIP Gateway High-density FXS voice gateways in 1U form factor supporting 48-96 FXS ports with RJ45 and RJ21 interfaces for connecting analog devices to VoIP networks.
• VNF PBX (Virtual Network Function) Virtual Network Function PBX for network function virtualization deployments in service provider environments.
• Marine PBX Specialized IP PBX system designed for marine and maritime communications environments.
• Teams Connector for IP PBX Integration product enabling connectivity between Xorcom IP PBX and Microsoft Teams for unified communications; sold as a standalone connector.
• PBX Cloud Call Recording Service Cloud-based call recording service for CompletePBX enabling storage and retrieval of call recordings, sold as a standalone subscription service.
• AI Virtual Agents for CompletePBX AI-powered virtual agent module with customizable voice style, background noise detection, and enhanced backend security for automated call handling; sold as a standalone add-on to CompletePBX.
• Xorcom UC Series IP Phones Xorcom-branded enterprise IP phones including UC507U (WiFi/Bluetooth), UC505U, UC921G, and UC902S providing HD sound quality and business VoIP features; sold as a standalone hardware line.
• Telephony Interface Modules (E1/T1 PRI, BRI ISDN, 8 FXO, 8 FXS) Expansion module line including E1/T1 PRI, BRI ISDN, 8 FXO, and 8 FXS modules for extending PBX telephony port capacity; sold as standalone modules.
• Switchboard Supervision Console Supervision and operator console application for call center supervisors to monitor and manage call flows in real-time; sold as a standalone product.
• StatExplorer Call Statistics Module Call center analytics and statistics module enabling analysis of lost calls, queue wait duration, trunk utilization, and agent performance metrics; sold as a standalone product.
• Wallboard Real-Time Performance Dashboard Real-time performance dashboard for call center agents displaying SLA, free agents, queue callers, and system metrics with visual representation; sold as a standalone product.
• IVR Software Interactive Voice Response software for creating automated call menus and routing based on caller input; sold as a standalone product.
• PhoneScan IP Phone Provisioning App IP phone provisioning application for scanning and configuring IP phones within CompletePBX endpoint management; sold as a standalone utility.
• Zero-Touch Provisioning (ZTP) for IP Phones Automated provisioning solution for IP phones enabling zero-touch deployment without manual configuration; sold as a standalone product.

Named customers1 record

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature6 records

Partnerships

One partnership is on record.

• Asterisk (Digium, Inc.)coreTechnology or IntegrationXorcom CompletePBX is based on the Asterisk open source telephony platform. Asterisk is a registered trademark of Digium, Inc. This forms the core technology foundation for all Xorcom PBX solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• NEC Corporation: NEC UNIVERGE is a global on-premise and hybrid PBX platform used in hospitality, healthcare, and government. Its SL and SV series compete with Xorcom's enterprise and hotel PBX appliances in similar verticals.
• Alcatel-Lucent Enterprise (ALE): ALE's OXO Connect, OmniPCX Enterprise, and Rainbow cloud services target hospitality, healthcare, and mid-market deployments that overlap with Xorcom's vertical go-to-market, but as part of a broader networking and UC portfolio.
• Mitel: Mitel sells on-premises and cloud communications (MiVoice Business, MiCloud Connect) targeting mid-market and enterprise customers that overlap with Xorcom's enterprise segment, but offers a much wider unified-communications and contact-center suite.
• Avaya: Avaya is an enterprise UC and contact-center incumbent with IP Office and Aura platforms that compete with Xorcom Blue Steel and TwinStar high-availability deployments in the same 200-1,500-user segment, but as part of a much broader portfolio including cloud and CCaaS.
• Cisco: Cisco's BroadWorks-based Business Edition and Webex Calling compete with Xorcom across SMB and enterprise. Cisco is the dominant incumbent in IP networking and UC, with far greater R&D and channel scale than Xorcom.
• Panasonic Business Communications: Panasonic KX-TDE and KX-NS series business telephony and SIP phones target the same hospitality, SMB, and vertical customers as Xorcom, drawing on a much larger enterprise sales footprint.

Direct peers

• Grandstream Networks: Grandstream manufactures IP phones, VoIP gateways, and the UCM series IP-PBX appliances that compete directly with Xorcom's Swift, Swan, and FXS gateway products in the SMB and integrator channel.
• Sangoma Technologies: Sangoma acquired Digium (the Asterisk steward) and sells the FreePBX commercial IP-PBX stack and Exacom call recording. It is the closest direct peer to Xorcom: same Asterisk open-source foundation, similar SMB and hosted-channel go-to-market, and overlapping hardware appliance line.
• 3CX: 3CX is a software-only IP PBX/UC platform sold via channel partners to SMB and mid-market customers, with hosted and on-prem deployment models. It competes head-to-head with CompletePBX on the same Asterisk-derived feature set and pricing per seat.
• FreePBX: FreePBX is the open-source Asterisk-based GUI PBX (now under Sangoma) that many channel partners and end users deploy as a free alternative to CompletePBX, creating direct substitution pressure on Xorcom's software offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/xorcom
• YouTubeyoutube.com/user/XorcomPBX
• Facebookfacebook.com/xorcom
• LinkedInlinkedin.com/company/xorcom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xorcom