Gelicom Computer Systeme GmbH

What Gelicom Computer Systeme GmbH does

GELICOM Computer Systeme GmbH is a privately held, family-owned German IT system house founded in 1996 by Angelika Vollenweider and Peter Vollenweider, headquartered in Sandhausen with additional offices in Heidelberg and Baden-Baden. The company specializes in integrated IT solutions for the hospitality sector — including hotels, hotel chains, and serviced apartments — and secondarily serves mid-sized industrial businesses, schools and institutes, security facilities, and private-sector customers. Its named customer base includes Radisson, Leonardo Hotels, InterContinental Hotels Group, Hilton, Holiday Inn, Holiday Inn Express, Crowne Plaza, and HR Group, and it operates exclusively within the DACH region.

The company's core offering is built around four pillars: IT Support and Help Desk (24/7 monitoring, remote and on-site support), Project Management (end-to-end IT projects from planning through maintenance, including TGA IT during building phases), Systems (hardware, software, security, and network infrastructure), and Service Packages (subscription maintenance tiers ranging from 9-to-5 to full 24/7 coverage). On top of this core, GELICOM delivers an extensive add-on module portfolio: POS systems (with Gastronovi), locking and access control systems (Häfele, SALTO, ASSA ABLOY, ONITY), TV and digital signage solutions, conference room technology, WiFi networks (HP Aruba, Ruckus, MikroTik, Ubiquiti), PMS integration and support (Oracle Opera, Protel, Infor, Hotelkey, Apaleo), video surveillance (ABUS), telecommunications (3CX), and a Digital Concierge Service for unstaffed front desks.

GELICOM makes money through three primary streams: recurring subscription service packages (annual billing), project-based professional services for installations and integrations, and hardware/software resale. The go-to-market model is sales-led and consultation-based, relying on direct outreach, the company website (gelicom.com), and referrals within the hospitality industry. The company is currently transitioning to its second generation of family leadership, with Florian Vollenweider joining founders Angelika and Peter Vollenweider.

Name

Gelicom Computer Systeme GmbH

Legal name

GELICOM Computer Systeme GmbH

Website

https://gelicom.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

GELICOM Computer Systeme GmbH is a family-owned German IT system house, founded in 1996, that delivers integrated IT infrastructure, PMS integration, security, and managed services primarily to hotels and serviced apartments in the DACH region.

Ownership category

akta.pro rank

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Management Services (8741)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Hospitality IT services
• Managed IT services
• Property management systems
• IT system integration
• Network infrastructure

Headquarters

HQ city

Sandhausen

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales

Revenue model

1. IT Service Packages: Comprehensive maintenance and service packages covering IT infrastructure from First-Level support through maintenance and software care of deployed systems, including communication with integrated third-party vendors, inventory management, and investment planning.
2. Project Management Services: Holistic project management for IT solutions from planning and installation to maintenance, including TGA IT services during building phases, network infrastructure design, and guest-facing technology implementation.
3. Hardware and Software Sales: Sale and installation of IT hardware components and software solutions, including workstations, servers, printers, peripherals, and specialized hospitality equipment.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

GELICOM is an IT system house that delivers integrated IT infrastructure and managed services to hotels, gastronomy businesses, schools, and small-to-mid commercial companies in southern Germany. The offering bundles hardware procurement (networks, surveillance, POS, locking, TV), software deployment (digital concierge, PMS integration), and recurring services (help desk, project management, service packages) into single contracts.

Product overview

GELICOM Computer Systeme GmbH is an IT system house in its second generation, serving the hospitality industry (hotels, serviced apartments) and medium-sized industrial businesses, schools, and security facilities for over 30 years. The company offers a comprehensive portfolio organized around four core pillars: IT Support & Help Desk (24/7 monitoring, remote support, on-site service), Projektmanagement (holistic project management from planning through installation and maintenance), Systemlösungen (customized hardware/software, security, and network infrastructure), and Service-Pakete (maintenance and care packages). The offering extends through specialized add-on modules including POS-Systeme (point of sale with GASTRONOVI), Schließsysteme (access/lock systems including FaceXess face recognition), TV-Lösungen (hospitality TV with PMS integration), Konferenzlösungen (conference room technology), WiFi/WLAN-Lösungen (wireless networking), Netzwerk-Infrastruktur (network infrastructure), PMS-Integration & Support (property management system integration for Opera, Protel, Infor, Hotelkey, Apaleo), Zutrittskontrolle (access control with AI license plate recognition), Überwachungstechnik (video surveillance with facial recognition), Telekommunikationslösungen (3CX phone systems), and a Digitaler Concierge Service. The company acts as both integrator and service provider, connecting diverse third-party systems (lock systems, TV, access control, PMS, phone systems) into unified hospitality IT solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• IT-Support & Help Desk
• Projektmanagement
• Systemlösungen (System Solutions)
• Service-Pakete (Service Packages)
• Digitaler Concierge Service
• PMS-Integration & Support

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability2 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core.

• ABUScoreTechnology or IntegrationABUS Security Partner - GELICOM offers comprehensive ABUS security products including video surveillance solutions with thermal motion detection and facial recognition technology, alarm systems (Secvest), and integrated security solutions. The partnership includes unique offerings like the FaceXess facial recognition solution from ABUS.
• GastronovicoreTechnology or IntegrationGastronovi POS system recommended as the preferred cloud-based Point of Sale solution for hospitality businesses. Offers simple administration, hardware compatibility, and modular design.
• FaceXess (by ABUS)coreTechnology or IntegrationUnique in Germany - facial recognition access control solution where faces become the key, eliminating cards and PINs. GELICOM offers this distinctive solution as exclusive partner.
• 3CXcoreTechnology or IntegrationDigital telephone systems provider - GELICOM implements 3CX phone systems either On-Premise or Cloud-based as part of telecommunications solutions.
• HP ArubacoreTechnology or IntegrationWiFi/network solutions partner for enterprise-grade wireless infrastructure.
• Oracle Opera PMScoreTechnology or IntegrationOracle Opera Property Management System supported in Hosted, Cloud, and On-Premise configurations. GELICOM provides integration and service for this major hospitality PMS platform.
• ProtelcoreTechnology or IntegrationProtel Property Management System supported in Cloud and On-Premise configurations.
• DellTechnology or IntegrationClient hardware partner.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Atos (Eviden): Global IT services and system integration incumbent with German operations serving enterprise and public-sector customers. Comparable at the high end of Gelicom's enterprise hospitality market, with broader capabilities but typically larger and more bureaucratic.
• T-Systems (Deutsche Telekom): Subsidiary of Deutsche Telekom providing large-scale IT outsourcing, managed services, and systems integration to enterprise and public-sector customers. Comparable as a managed-services competitor to enterprise hospitality accounts, with broader portfolio and pricing power.
• NTT Data: Global IT services incumbent with significant German presence and dedicated hospitality industry practice offering PMS implementation, cloud migration, and managed services. Comparable in target customer and service scope but with vastly greater scale and geographic reach.

Direct peers

• SVA System Vertrieb Alexander GmbH: Mid-sized German IT system house focused on enterprise data center, network, and managed services with a similar regional, system-house delivery model to Gelicom. Comparable as a German IT integrator serving enterprise customers with mixed project and recurring service revenue.
• Allgeier SE: German IT services group offering managed services, system integration, and consulting to enterprise and mid-market customers. Comparable as a full-service IT system house serving similar vertical segments with recurring service contracts.
• Axians (Vinci Energies): European IT services brand of Vinci Energies providing network infrastructure, managed services, and systems integration across multiple industries including hospitality and commercial real estate. Comparable as a multi-country integrator with similar scope of services.
• Cancom SE: DACH-focused IT services and system house providing managed services, cloud transformation, and infrastructure integration. Highly comparable in business model and regional focus, with overlapping enterprise customer base in hospitality and industrial mid-market.
• Ratiodata GmbH: German IT services and system house serving mid-market and enterprise customers with infrastructure, managed services, and integration offerings. Comparable in size, regional focus, and full-service system-house positioning.
• Bechtle AG: Germany's largest IT system house with full-service IT infrastructure, managed services, and integration capabilities across multiple verticals including hospitality. Directly comparable as a German IT integrator competing for similar mid-market and enterprise IT outsourcing contracts.

Emerging players

• Shiji Group: Specialized hospitality technology vendor offering PMS, POS, and guest-facing platforms used by major hotel groups globally. Comparable in serving the same hospitality vertical and overlapping on PMS and POS technology, though operating more as a software vendor than a regional system integrator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/gelicom-computer-systeme-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gelicom Computer Systeme GmbH