great solutions

What great solutions does

Great Solutions is a privately held, independent telecommunications and IT managed-services provider headquartered in Bordeaux, France, founded in 2021 by Matthieu GRELAUD. The company targets businesses of all sizes and local government entities (collectivités) in the Nouvelle Aquitaine region with a horizontal portfolio covering five functional pillars: communication (hosted telephony, TrunkSIP, Microsoft Teams telephony, Softphonie, and 3CX-based unified communications), connectivity (mobile plans across all French operators, M2M/IoT SIMs, international roaming, dedicated fiber, FTTH Pro, 4G/5G routers, and xDSL), enterprise networking (Cloud Firewall built on Fortinet clusters, VPN MPLS, SD-WAN, and network security with real-time supervision), cloud and hosting (Microsoft 365 distribution, cloud hosting, and Infogérance IT outsourcing), and customer-experience services (Contact Experience IVR, cloud call center, and value-added 08/09 numbers). Hardware supply and installation (IP/DECT phones, network equipment, smartphones, alarms, video surveillance) is offered as a peripheral layer.

The technical architecture is fundamentally aggregator-based rather than proprietary: Great monetizes multi-carrier access through partnerships with 50+ fiber networks, 600+ mobile/IOT networks, and core vendors including 3CX, Fortinet, and Microsoft, layering real-time link and router supervision and a sub-one-hour response SLA on top. Revenue is generated through recurring monthly subscriptions (e.g., hosted telephony from €15 HT/user/month, FTTH Pro from €59 HT/month, Cloud Firewall from €25 HT/month, Microsoft 365 from €6.50 HT/user/month, IVR from €30 HT/month) supplemented by hardware sales and IT outsourcing contracts. The go-to-market is sales-led and regionally concentrated: a single Bordeaux office with on-site intervention across Nouvelle Aquitaine, augmented by direct digital channels (corporate website with callback forms, live chat, LinkedIn) and community sponsorship of regional sports clubs. The firm operates with 1–10 employees, has no disclosed funding or institutional investors, and has not reported revenue.

Name

great solutions

Legal name

Great Solutions

Website

https://great-solutions.fr

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Great Solutions is an independent French telecom and IT managed-services provider in Bordeaux, founded in 2021, delivering hosted telephony, connectivity, networking, cloud, and customer-experience solutions to SMBs and local governments across Nouvelle Aquitaine.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Business telecom services
• Managed IT solutions
• Cloud communications
• Enterprise network services
• Internet access solutions

Headquarters

HQ city

Bordeaux

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Telecom Services: Recurring subscription-based revenue from managed telecommunications services including hosted telephony (3CX, Teams integration), trunk SIP, mobile plans, internet access (fiber, FTTH, DSL), VPN/MPLS, and SD-WAN. Services are provided with real-time supervision and management.
2. Hardware Sales and Installation: One-time and recurring revenue from sale and installation of telecommunications equipment including IP phones, DECT handsets, network equipment (routers, switches, WiFi access points), smartphones, security systems (alarms, video surveillance), and cabling.
3. Cloud and Hosting Services: Revenue from Microsoft 365 distribution, physical and cloud hosting services, and IT outsourcing/infogérance contracts providing server management, applications management, and IT infrastructure administration.
4. Customer Experience Solutions: Recurring revenue from Contact Experience platform including interactive voice response, cloud-hosted call center, and value-added phone numbers (08xx numbers).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Great Solutions is an independent, next-generation telecom operator headquartered in Bordeaux, France, delivering managed telecommunications, internet access, enterprise networking, cloud services, and customer-experience solutions to businesses and local government entities across the Nouvelle Aquitaine region. The company bundles consulting, deployment, hardware provisioning, and ongoing supervision under a single account-managed service with a sub-one-hour response commitment, leveraging partnerships with 50+ network operators and established platforms such as 3CX, Fortinet, and Microsoft 365.

Product overview

Great Solutions operates as a next-generation independent telecom operator offering a comprehensive portfolio of managed IT and telecommunications solutions for businesses and local government in Nouvelle Aquitaine, France. The offering is organized around five core pillars: (1) Communiquer (Communication) — including hosted telephony (Téléphonie Hébergée), TrunkSIP, Microsoft Teams integration, Softphonie, and 3CX unified communications; (2) Connecter (Connectivity) — covering mobile plans (all French operators), M2M/IoT, roaming, and internet access (Fibre Dédiée, FTTH Pro, 4G/5G routers, xDSL); (3) Réseaux (Enterprise Networks) — comprising Cloud Firewall (Fortinet-based), VPN MPLS, SD-WAN, and security services; (4) Héberger (Hosting/Cloud) — including Microsoft 365 distribution, cloud hosting, and IT outsourcing (Infogérance); and (5) Services Client (Customer Experience) — featuring Contact Experience SVI, cloud call center, and premium rate numbers. Equipment hardware (phones, networking gear, smartphones, security/alarm systems) is offered as add-on peripherals. The company positions itself as a one-stop managed services provider handling everything from consulting and deployment through ongoing supervision and after-sales support, with a commitment to sub-hour response times.

Differentiator

Problem solved

Functional benefit

Brands

• Contact Experience: Cloud-based customer experience solution including hosted IVR, call center, and value-added numbers service.

Products and services

• Hosted Telephony (Téléphonie Hébergée) Cloud-based hosted telephony solution offering turnkey next-generation phone services with real-time management and no hardware investment, starting at €15 HT/user/month. Targeted at businesses seeking managed phone systems.
• TrunkSIP SIP trunking service enabling migration from legacy RTC infrastructure to VoIP while preserving existing PBX and digital/analog stations, supporting 2 to 60 simultaneous calls. Targeted at organizations modernizing legacy telephony.
• Microsoft Teams Telephony Microsoft-certified fixed telephony integration into Microsoft Teams, providing a unified communication interface across desktop and mobile. Targeted at organizations standardizing collaboration on Microsoft 365.
• 3CX Unified Communications Full-featured 3CX-based unified communication platform with web client, mobile apps, video conferencing, live chat, SMS, and CRM/Microsoft 365 integrations, available in cloud or on-premise deployment. Targeted at SMEs and distributed organizations.
• Enterprise Mobile Plans (Forfaits Mobiles Entreprise) Flexible voice and data mobile plans across Orange, Bouygues, SFR, and Free, with 20 plan variants ranging from basic voice/SMS/MMS to 500GB data with 5G in France and Europe. Targeted at businesses requiring multi-operator mobile fleet management.
• M2M / IoT Connectivity Machine-to-machine and IoT connectivity via SIM cards that automatically select the best available mobile network through 600+ global partner networks. Targeted at organizations deploying connected equipment, sensors, and remote assets.
• International Roaming Prepaid SIM and eSIM roaming cards with blocked, renewable data plans usable across all global zones to prevent unexpected charges during international travel. Targeted at business travelers and globally mobile staff.
• Dedicated Fiber (Fibre Dédiée) Dedicated symmetric fiber internet access with guaranteed speeds from 10 Mb/s to 1 Gb/s or higher, optimized latency and jitter, 4-hour GTR SLA, and real-time supervision, delivered via interconnections with 50+ network partners. Targeted at businesses and government entities with high-availability connectivity needs.
• FTTH Pro Professional fiber-to-the-home service delivering up to 1 Gb/s downstream and 800 Mb/s upstream, starting at €59 HT/month, with real-time supervision and national availability through major infrastructure network partnerships. Targeted at professional customers requiring high-speed fiber.
• 4G/5G Routers 4G/5G cellular routers providing fiber- or ADSL-comparable speeds with quick deployment, fixed IP address, and real-time supervision for primary or backup connectivity. Targeted at sites needing rapid installation or failover internet access.
• xDSL Broadband DSL broadband solutions including ADSL (up to 20 Mb/s), VDSL (up to 100 Mb/s), and SDSL (symmetric guaranteed up to 16 Mb/s) available nationally through network partner agreements. Targeted at locations not yet eligible for fiber.
• Cloud Firewall Fully automated cloud-based firewall built on Fortinet clusters, offering session management, proxy, remote access, intrusion prevention, antivirus, URL filtering, and application control, with optional managed administration starting at €25 HT/month. Targeted at organizations requiring enterprise-grade perimeter security without on-premise hardware.
• VPN MPLS Managed MPLS virtual private network integrating remote sites into a private, resilient, supervised network without central-site routing, compatible with all access links. Targeted at multi-site enterprises and public-sector networks.
• SD-WAN Software-defined WAN solution with an intuitive box and interface enabling easy connection of multiple access links (FTTx, xDSL, 4G), traffic prioritization, and application-aware performance optimization. Targeted at multi-branch organizations seeking flexible WAN management.
• Microsoft 365 Distribution Distribution of Microsoft 365 cloud suite including customized domain email, Office applications (Outlook, Word, Excel, PowerPoint), and collaborative tools (OneDrive, Teams), starting at €6.50 HT/user/month. Targeted at organizations adopting Microsoft productivity cloud.
• Cloud Hosting (Hébergement Cloud) Physical hosting and cloud computing services for critical applications and sensitive data, leveraging high-security, high-connectivity, redundant data center infrastructure. Targeted at organizations requiring managed hosting for mission-critical workloads.
• IT Outsourcing (Infogérance) Managed IT outsourcing service allowing businesses to delegate server, application, and IT management to Great Solutions, including incident, change, capacity, and problem management. Targeted at organizations seeking full or partial IT operations outsourcing.
• Contact Experience (Cloud IVR / SVI) Cloud-hosted interactive voice response solution for professional customer greeting and intelligent call routing, deployed in minutes without hardware investment, starting at €30 HT/month. Targeted at businesses seeking to improve inbound call handling.
• Cloud Call Center (Centre d'Appels Cloud) Cloud-hosted call center solution for SMEs deployable in minutes without hardware investment, featuring individual agent interfaces and real-time call statistics dashboards. Targeted at small and mid-sized businesses needing contact center capabilities.
• Value-Added Numbers (Numéros à Valeur Ajoutée) Premium and special-rate phone number services including geographic, toll-free (0800), and special numbers from 0805 to 0899 and 09 ranges, with new 08/09 numbers available in minutes. Targeted at businesses requiring vanity or specialized inbound numbering.

Quantifiable outcome

• Response time commitment under 1 hour for customer inquiries

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or Integration3CX is Great's communication system platform providing hosted PBX, web client, mobile applications, video conferencing, live chat, SMS, and Microsoft 365/CRM integrations. Great offers 3CX demonstrations and certified Teams telephony solutions.
• FortinetcoreTechnology or IntegrationFortinet provides the cloud firewall cluster technology underlying Great's Cloud Firewall offering, which includes session management, proxy, remote access, intrusion prevention, antivirus, URL filtering, and application control.
• MicrosoftcoreTechnology or IntegrationGreat distributes Microsoft 365 cloud suite including email with custom domain, Office applications, and collaborative tools. Also offers certified Teams telephony integration solutions.
• Network Operators (50+ partners)coreTechnology or IntegrationGreat has partnerships with nearly all network operators enabling optimal solution selection for each client. Interconnections with 50+ networks provide national fiber coverage for dedicated fiber and FTTH Pro services.
• Mobile Network Operators (600+ partners)coreTechnology or IntegrationM2M/IoT SIM cards connect to 600+ mobile network partners worldwide through roaming agreements, enabling global machine-to-machine connectivity and the best available network selection.
• Boxers de BordeauxminorOthersRegional sports club sponsorship and membership, part of Great's community engagement in Nouvelle Aquitaine.
• Regional Sports Clubs (SC CADAUJAC, Chamois, Louves, REDES, Rezo Padel, BOXERS PADEL)minorOthersVarious regional sports club sponsorships and memberships supporting local community in Nouvelle Aquitaine region.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Adista: French managed services provider combining telecom, cloud hosting, cybersecurity, and managed networks for SMB and mid-market. Overlaps with Great on SD-WAN, cloud firewall, Microsoft 365 distribution, and infogérance offerings.
• Netalis: French independent operator and managed services provider delivering dedicated fiber, SD-WAN, VoIP, and cloud services to SMB and mid-market enterprises. Closely mirrors Great's operator-agnostic, regional B2B telecom+IT positioning.
• Hexatom: French VoIP and unified communications specialist distributing 3CX-based hosted telephony and connectivity to SMBs. Comparable on hosted telephony, TrunkSIP, and 3CX-based UC offering for the French SMB market.
• Celeste (Marfret Group): French independent B2B telecom operator offering dedicated fiber, hosted telephony, cloud, and managed services to SMBs and mid-market across regional France. Directly comparable asset-light model with multi-operator partnerships and enterprise connectivity focus.
• Stella Telecom: Independent French telecom operator delivering multi-operator mobile plans, internet access, and telephony to SMBs and local authorities. Directly comparable operator-agnostic SMB and collectivité telecom positioning.
• Hub One: Operator and managed services provider for businesses, focused on mobility, connectivity, and digital workplace across France. Comparable in delivering operator-agnostic telecom and managed IT to professional customers.

Broad incumbents

• SFR Business / Altice Business: B2B arm of SFR/Altice offering mobile, fiber, SD-WAN, cloud, and cybersecurity to French professional customers. Major incumbent competitor for SMB telecom contracts.
• Bouygues Telecom Entreprises: B2B division of Bouygues Telecom serving French SMBs, mid-market, and large accounts with mobile, fixed, fiber, and cloud services. Direct incumbent competitor across connectivity and hosted telephony lines.
• Orange Business: Enterprise arm of Orange, the incumbent French operator, offering fixed/mobile, SD-WAN, cloud, and managed IT services to French SMBs and large enterprises. Competes across the full Great portfolio at much greater scale and with proprietary infrastructure.

Others

• 3CX (reseller/partner ecosystem): Global UC platform provider whose French partner ecosystem (including Hexatom and Great) resells 3CX-based hosted telephony, video, and chat. Comparable because Great's PBX/UC offering is anchored on the 3CX stack and competes for the same end-customers via the partner channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/96119453

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about great solutions