What Gemeente Heumen does

Gemeente Heumen is a Dutch municipal government (gemeente) in the province of Gelderland, Netherlands, serving the villages of Malden, Overasselt, and Heumen from its headquarters at Kerkplein 6, Malden. It is governed by a 17-member municipal council (gemeenteraad) and a college of mayor and aldermen (B&W), with a coalition agreement for 2026-2030 titled 'Koers op continuïteit' signed by Democrats Gemeente Heumen, De Kiezersclub, and VVD Heumen. The municipality delivers the standard portfolio of local public services: civil affairs (passports, ID cards, driver's licenses, extracts, marriage registration), social support under the Wmo and Jeugdwet frameworks, income support, spatial planning, environmental services, waste management (via partner DAR), permit issuance, and road maintenance. Its strategic vision 'Natuurlijk met iedereen' (Naturally with everyone) emphasizes social cohesion and accessibility.

The municipality operates standard Dutch municipal digital infrastructure rather than proprietary technology: a website portal integrated with DigiD for citizen authentication, the MijnAfspraakMaken scheduling system, Zivver for secure messaging of privacy-sensitive information, Munitax for WOZ/OZB property tax matters, and Entree for regional social housing registration. Core digital products include the Afvalkalender (waste calendar), Melding Openbare Ruimte (public space reporting via VerbeterdeBuurt.nl), Parkeerontheffingen (parking exemption management), and the Sociaal Team service portal. The Burgeradviesraad (BAR), an independent advisory council of 7 residents, and the biennial Werkconferentie platform with over 20 regional care and welfare partners (GGD Gelderland-Zuid, Driestroom, Synthese, ZZG Zorggroep, Woningstichting Oosterpoort, Veilig Thuis, and others) provide structured citizen engagement. Strategic planning is anchored in the 2023 Omgevingsvisie governing physical development through 2030.

Revenue is generated through municipal taxes and levies (ozb, afvalstoffenheffing, rioolheffing), leges for permits and civil documents (passports, ID cards, driver's licenses, extracts), blue-zone parking exemptions (€48.70 new / €24.15 renewal), and the national government allocation (Algemene Uitkering). The go-to-market is direct-to-citizen through the gemeentehuis (by appointment), the website portal, telephone (14 024), and the Sociaal Team for social support. Primary customer segments are municipal residents (civil affairs, social support, waste, permits), local businesses (licenses, permits, sustainability programs), and visitors/tourists (recreation information).

Name

Gemeente Heumen

Legal name

Gemeente Heumen

Website

https://heumen.nl

Company type

Private

Operating status

Operating

Short description

Gemeente Heumen is a Dutch municipal government in Gelderland, Netherlands, delivering local public services — civil affairs, social support, spatial planning, permits, and waste management — to residents and businesses of the villages Malden, Overasselt, and Heumen. Revenue comes from municipal taxes, service fees, and national government allocation.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (925120), Executive Offices (92111), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal administration
• Public service delivery
• Social support services
• Permits and licensing
• Waste management services

Headquarters

HQ city

Malden

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes and Levies: Gemeente Heumen generates revenue through various municipal taxes and levies including ozb (onroerende zaakbelasting), afvalstoffenheffing, rioolheffing, and leges for services such as passports, ID cards, driver's licenses, and permits. The municipality also receives funding from the national government.
2. Leges (Service Fees): Fees charged for municipal services including passport issuance, ID cards, driver's licenses, extracts, and permits. Tariffs are set by the municipal council and detailed in the tariff table accompanying the Legesverordening.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Gemeente Heumen is the municipal authority delivering local public administration and resident services in Heumen, Gelderland. Its core activities include civil affairs, permits and spatial planning, waste and environmental management, social support, youth care, income assistance and road maintenance, delivered through municipal offices, online forms, telephone assistance and specialist consultation teams.

Product overview

Gemeente Heumen operates a citizen services portal offering integrated digital municipal services. The core product is the municipal website and its associated online service modules, including the MijnAfspraakMaken appointment scheduling system, Sociaal Team social services, digital waste calendar, public space reporting, and various administrative services (parking exemptions, permits, certificates). The municipality also provides structured civic engagement through the Burgeradviesraad (BAR) citizen advisory council and the Werkconferentie collaboration platform with welfare partners. Supporting products include the Omgevingsvisie for spatial planning, municipal regulations archive, and the Rekenkamer audit chamber for accountability. The digital services are integrated with national systems like DigiD for authentication, Munitax for tax matters, Zivver for secure communications, and Entree for housing registration.

Differentiator

Problem solved

Functional benefit

Products and services

• MijnAfspraakMaken (Online Appointment Scheduling) Citizen-facing appointment scheduling system used to book appointments for civil affairs and other municipal office services.
• Afvalkalender (Waste Calendar) Digital waste-management calendar for residents showing garbage collection schedules and waste-sorting requirements.
• Sociaal Team (Social Team) Services Social support service providing residents with Wmo assistance, household help, stair lifts, guidance, youth services and family support through qualified consultants.
• Melding Openbare Ruimte (Public Space Reporting) Digital citizen reporting service for public-space issues such as loose paving tiles, blocked sewers and broken street lamps, integrated with VerbeterdeBuurt.nl.
• Parkeerontheffingen (Parking Exemptions) Online service for applying for, renewing or modifying blue-zone parking exemptions for residents living in permit zones.
• Passport, Identity Card and Driver's License Services Municipal application and issuance services for passports, identity cards and driver's licenses for residents.
• Municipal Rules and Permit Services Municipal information, licensing and permit services for residents and businesses operating within Heumen.

Quantifiable outcome

• The municipality aims to ensure all residents can participate in society regardless of background, disability, or circumstances, as outlined in the local inclusion agenda (LIA)

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

25 partnerships are on record, tiered core and minor.

• Burgeradviesraad (BAR)coreStrategic or Co-development PartnerThe Burgeradviesraad is an independent advisory council consisting of 7 motivated residents who advise the municipal executive on social issues related to housing, welfare, care, and income. The BAR represents citizen interests and participates in policy development.
• DichterbijcoreStrategic or Co-development PartnerHealthcare organization participating in the Werkconferentie partnership focused on inclusive services for vulnerable residents.
• DriestroomcoreStrategic or Co-development PartnerCare and welfare organization partner in the Werkconferentie collaborative network.
• GGD Gelderland-ZuidcoreStrategic or Co-development PartnerMunicipal Health Service partner providing public health services, youth health services, and health promotion programs including mental resilience and fall prevention initiatives.
• GGD regio NijmegencoreStrategic or Co-development PartnerRegional health service partner in the Werkconferentie network.
• HAN (Hogeschool Arnhem Nijmegen)minorStrategic or Co-development PartnerUniversity of applied sciences partner contributing to social initiatives and employing students in community projects.
• Rijk van Nijmegen PleegzorgcoreStrategic or Co-development PartnerRegional foster care consortium in which Gemeente Heumen participates together with 6 other municipalities for youth care services.
• Ixta NoaminorStrategic or Co-development PartnerSocial organization partner in the Werkconferentie.
• Woningstichting OosterpoortcoreStrategic or Co-development PartnerHousing corporation partner providing social housing and collaborating on housing projects and residential development.
• Centrum voor Welzijn, wonen en zorg MalderburchcoreStrategic or Co-development PartnerLocal center for welfare, housing, and care serving as key partner in social support services and Werkconferentie.
• ZZG ZorggroepcoreStrategic or Co-development PartnerHealthcare group partner in regional care services.
• Veilig ThuiscoreStrategic or Co-development PartnerRegional advice and reporting point for domestic violence and abuse, available 24/7 for consultation and reporting.
• Preventienetwerk Jeugd HeumencoreStrategic or Co-development PartnerYouth prevention network consisting of Sociaal Team Heumen, GGD Gelderland-Zuid, Sterker Sociaal Werk, Synthese, Malderburch, Pro Persona Connect, IrisZorg, and HAN.
• KBO Heumen/Malden/Overasselt-NederasseltminorStrategic or Co-development PartnerCatholic Seniors Organizations serving elderly residents and participating in Werkconferentie.
• MEE Gelderse PoortminorStrategic or Co-development PartnerOrganization supporting people with disabilities or chronic conditions in accessing care and support.
• PlurynminorStrategic or Co-development PartnerHealthcare organization for people with intellectual disabilities participating in Werkconferentie.
• RIBWminorStrategic or Co-development PartnerSocial rehabilitation organization participating in Werkconferentie.
• SynthesecoreStrategic or Co-development PartnerWelfare organization partner in Werkconferentie focusing on social support services.
• Protestantse Diaconie HeumenminorStrategic or Co-development PartnerProtestant church diaconia providing charitable services and community support.
• Steunwijzer Regio Rijk van NijmegenminorStrategic or Co-development PartnerOnline platform mapping support and care offerings across the region, helping residents navigate services.
• Toerisme HeumenminorChannel Partner/ Reseller/ DistributorLocal tourism organization promoting the municipality for visitors, providing information about restaurants, attractions, and accommodations.
• Visit NijmegenminorChannel Partner/ Reseller/ DistributorRegional tourism promotion organization featuring Heumen as a destination.
• Versteegden Vastgoed BVcoreStrategic or Co-development PartnerReal estate developer partnered with the municipality for housing development projects including the Oude Kleefsebaan project in Overasselt (Plan Vink) for 50 homes.
• DAR (Afvalstroom)coreTechnology or IntegrationRegional waste management organization operating the environmental station (milieustraat) in Malden.
• Omgevingsdienst Regio NijmegencoreImplementation/ SI/ Consulting PartnerRegional environmental service handling permits, supervision, and enforcement under the Environmental Planning Act (Omgevingswet).

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Gemeente Nijmegen: Large regional centre municipality neighbouring Heumen. Not directly comparable in scale but functions as the BROAD_INCUMBENT regional hub: many Heumen partners (GGD regio Nijmegen, Omgevingsdienst Regio Nijmegen, Entree) are anchored there, and it shapes the policy and funding environment Heumen operates in.

Direct peers

• Gemeente Berg en Dal: Neighbouring municipality in Gelderland with similar population size (~43k) and rural-urban mix. Directly comparable as a small/medium Dutch municipality delivering the same portfolio of public administration, social support, and spatial planning services in the same regional context.
• Gemeente Beuningen: Small municipality immediately adjacent to Heumen in Gelderland, part of the same regional labour and care market. Comparable in scale, services, and rural-to-suburban character; competes with Heumen for residents and regional attention.
• Gemeente Wijchen: Neighbouring Gelderland municipality of similar size and profile, also in the Rijk van Nijmegen region. Comparable in service portfolio (Wmo, youth care, permits, waste) and demographic structure to Gemeente Heumen.
• Gemeente West Maas en Waal: Small neighbouring municipality in Gelderland with similar rural character and population scale. Comparable in operating model, dependence on regional partners for waste (DAR) and environmental services, and citizen engagement approach.
• Gemeente Mook en Middelaar: Very small neighbouring municipality also in Gelderland with comparable size and rural character. Directly comparable as a small Dutch municipality offering the same statutory services with similar constraints and partner dependencies.
• Gemeente Lingewaard: Mid-sized Gelderland municipality with comparable demographic and service profile. Relevant peer for comparing digital citizen services, social support delivery, and housing development pipeline practices.
• Gemeente Druten: Small neighbouring municipality in Gelderland in the same Rijk van Nijmegen regional context. Comparable scale, service portfolio, and reliance on regional care and environmental partners.
• Gemeente Overbetuwe: Mid-sized Gelderland municipality with comparable mix of villages and a comparable service delivery profile. Relevant peer for benchmarking citizen services, Omgevingswet implementation, and digital service maturity.

Others

• DAR (Afvalstroom): Regional waste management organization operating the Milieustraat in Malden on behalf of Gemeente Heumen. Not a peer in service delivery terms but an OTHERS ecosystem participant providing refuse and environmental station services under contract.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/BARheumen
• YouTubeyoutube.com/channel/UC1IWRjbvVnGSbb7mjNTnh6w
• Facebookfacebook.com/GemeenteHeumen
• LinkedInlinkedin.com/company/gemeente-heumen
• Instagraminstagram.com/gemeenteheumen

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Heumen