First Restoration Services of Asheville, LLC

What First Restoration Services of Asheville, LLC does

First Restoration Services of Asheville, LLC is a family-owned disaster restoration and licensed general contracting company headquartered in Fletcher, North Carolina, founded in 1987. The company provides emergency mitigation and full reconstruction services for water damage, fire and smoke damage, flood damage, sewage backups, mold, storm damage, and specialty biohazard/crime scene cleanup across residential and commercial properties in Western North Carolina and Upstate South Carolina. FRS holds multiple IICRC certifications (Water Damage Restoration Technician, Applied Structural Drying, Commercial Drying Specialist, Fire & Smoke Damage Restoration, Applied Microbial Restoration) and is the only Certified Restorer (CR) in the Upstate South Carolina region, positioning it as a credentialed specialist rather than a generalist trades contractor.

The company operates a 24/7 live-operator emergency dispatch with a guaranteed 1-hour response time (typically under 45 minutes in the Asheville metro), backed by industrial-grade water extraction equipment, thermal imaging for moisture detection, thermal fogging and HEPA/charcoal air scrubbing for odor removal, and TOMI SteraMist binary ionization for bio-decontamination. It has adopted Matterport's 3D data capture platform for insurance documentation, which the company reports reduces estimate turnaround by 20% and overall claims processing time by 30%. As a licensed general contractor, FRS delivers full-cycle services from emergency mitigation through complete structural reconstruction, eliminating the need for multiple vendors on a single loss.

FRS generates revenue primarily through professional-services billing per restoration job, with most residential work flowing through homeowners insurance claims coordinated directly with adjusters. Customer acquisition is driven by emergency inbound phone calls, a plumber referral program, insurance agent and property manager referrals, and organic search/Google reviews. The company serves homeowners alongside commercial verticals including healthcare facilities, senior living, multifamily housing, educational institutions, hospitality, government municipalities, and industrial properties, plus a remodeling/reconstruction line operating as FRS Construction. The company reports more than 15,000 completed projects, a 93% customer satisfaction score, and a 4.7/5 Google rating on its main profile, with no public funding, no M&A activity, and continued family ownership disclosed.

Name

First Restoration Services of Asheville, LLC

Legal name

First Restoration Services of Asheville, LLC

Website

https://frs247.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

First Restoration Services is a family-owned disaster restoration and licensed general contractor founded in 1987, providing emergency water, fire, mold, and reconstruction services to residential and commercial customers across Western North Carolina and Upstate South Carolina.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Remediation Services (56291), Janitorial Services (561720)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Smoke, Soot & Odor Remediation (HSAPAOAD), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ)

Keywords

• Disaster restoration services
• Water damage cleanup
• Fire damage restoration
• Mold remediation services
• Residential remodeling

Headquarters

HQ city

Fletcher

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Emergency Water Damage Restoration Services: FRS generates revenue through emergency water extraction, drying, and mitigation services billed per job. Services are often covered by homeowners insurance, with FRS coordinating directly with insurance adjusters and agreeing on scope and pricing upfront, leaving customers only responsible for their deductible.
2. Fire and Smoke Damage Restoration: Revenue is generated from fire board-up, smoke and soot cleanup, deodorization, and fire damage repair services. As a licensed general contractor, FRS handles the full scope from emergency response through complete structural reconstruction.
3. Mold Removal and Remediation: FRS provides mold inspection, containment, removal, and remediation services. The process includes air quality testing coordination with an Industrial Hygienist, followed by material removal and antimicrobial treatment.
4. Construction and Remodeling Services: FRS operates an affiliated construction division (FRS Construction) providing kitchen, bathroom, basement, home, and office remodeling services. This generates revenue through licensed general contractor billable hours for renovation and rebuild projects following restoration events or independent of insurance claims.
5. Specialty Services (Crime Scene, Biohazard, Bio-Recovery): Revenue from crime scene cleanup, biohazard remediation, and trauma scene bio-recovery services. FRS holds Certified Crime and Trauma Scene Bio-Recovery Technician credentials through NIDS.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

First Restoration Services of Asheville, LLC is a disaster restoration and rebuilding contractor providing 24/7 emergency response for water, fire, storm, and mold damage. The company also offers professional cleaning services and residential remodeling, serving property owners and insurance carriers across Western North Carolina and Upstate South Carolina.

Product overview

First Restoration Services of Asheville, LLC is a family-owned disaster restoration company offering emergency response and restoration services for water damage, fire damage, and mold remediation. The company operates as a licensed general contractor providing both mitigation/restoration services and reconstruction/remodeling. Core restoration services include water damage restoration, fire damage restoration, water removal/extraction, flood damage restoration, sewage cleanup, mold removal, smoke damage deodorization, and crime scene cleanup. The company also offers construction/remodeling services including kitchen, bathroom, home, and office remodeling. Specialty services include TOMI SteraMist disinfection. Services are delivered to residential, commercial, and multifamily housing clients across Western North Carolina and Upstate South Carolina.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration
• Fire and Smoke Damage Restoration
• Mold Remediation
• Storm and Wind Damage Restoration
• Biohazard and Crime Scene Cleanup
• Residential Remodeling and Rebuilding
• Professional Cleaning Services

Quantifiable outcome

• 93% customer satisfaction score
• +6 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• MatterportcoreTechnology or IntegrationFRS has adopted Matterport's 3D data capture platform as a core documentation tool for insurance restoration projects. The technology enables FRS to create high-fidelity digital twins of damaged properties, capturing photos, measurements, and annotations in a single scan. This partnership enhances FRS's insurance claims coordination by reducing estimate turnaround time by 20% and overall claims processing time by nearly 30%. Matterport's Measurement Mode and Mattertags features allow FRS to denote equipment and pre-existing conditions for insurance adjusters.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• AdvantaClean: Regional/national restoration provider specializing in water damage, mold remediation, and air duct cleaning. Comparable on emergency response positioning and residential customer mix.
• PuroClean: National franchise system offering property damage remediation and restoration services, with strong insurance carrier relationships. Comparable on service offering, customer mix, and franchise-based regional operator model.
• Paul Davis Restoration: National franchise restoration company providing water, fire, and mold damage restoration along with reconstruction services. Operates with the same insurance-coordinated, full-cycle mitigation-to-rebuild model as FRS.
• Rainbow International Restoration: Neighborly brand franchise providing residential and commercial water, fire, and mold restoration services. Closely comparable on service scope, customer type, and insurance-driven revenue model.
• 1-800 WATER DAMAGE: National franchise specializing in water damage restoration, mold remediation, and sewage cleanup. Comparable on emergency water restoration services and residential/commercial customer mix.
• Restoration 1: National franchise restoration brand providing water, fire, mold, and smoke damage restoration with reconstruction services. Operates with similar insurance coordination and emergency response focus as FRS.

Emerging players

• Roto-Rooter (Water Damage Restoration): Primarily known for plumbing and drain services, but has expanded into water damage restoration. Comparable on water extraction and drying services, with overlap in plumber referral pipelines relevant to FRS.
• COIT Cleaning and Restoration: Specialty cleaning and restoration company with overlapping carpet cleaning, water damage, and fire/smoke restoration offerings. Comparable on cleaning and content restoration components of FRS's service mix.

Broad incumbents

• Belfor Property Restoration: Largest privately held disaster restoration and property recovery company in North America. Overlaps directly with FRS on commercial and residential restoration but operates at significantly larger scale.
• SERVPRO: National disaster restoration franchise network providing water, fire, mold, and commercial restoration services. Most directly comparable on service offering and insurance-driven model, but at far greater scale and geographic reach than FRS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/first-restoration-services-of-asheville-llc

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Restoration Services of Asheville, LLC