What Gemeente Amstelveen does

Gemeente Amstelveen is a Dutch municipal government (gemeente) serving approximately 90,000 residents in the municipality of Amstelveen, located immediately south of Amsterdam in the province of North Holland. As a statutory public administrative entity, it delivers the full range of mandatory municipal services including civil registration (BRP), identity documents (passports, ID cards, driver's licenses), building and environmental permits (Omgevingswet), municipal taxation (OZB, rioolrecht, WOZ), social welfare and care coordination (Wmo, Jeugdwet), youth services, employment support, waste management, public space enforcement, and spatial planning. The municipality operates the historic Zorgvlied memorial park (155 years operational, 14,000 graves), provides cemetery and cremation services, and maintains regulatory oversight across public order via BOA enforcement officers.

The municipality's technology platform centers on the Mijn Amstelveen digital citizen portal (loket.amstelveen.nl), which provides 24/7 self-service access authenticated through national identity systems (DigiD for citizens, eHerkenning for businesses, eIDAS for cross-border EU access). Supporting infrastructure includes Zivver for end-to-end encrypted confidential communications, GovMetric for citizen experience feedback measurement, Fixi mobile app for public space issue reporting (shared with Gemeente Aalsmeer), Siteimprove for web analytics, Weglot for multilingual translation, Tolkie and ReadSpeaker for accessibility compliance, and Visma|Raet Easycruit for recruitment. The municipality is governed by a Burgemeester (Tjapko Poppens), six Wethouders, and a Gemeentesecretaris/algemeen directeur (Bert Winthorst), with the municipal council (gemeenteraad) providing democratic oversight.

Revenue mechanics are non-commercial: the municipality is funded through statutory local taxes (collected jointly with Gemeente Aalsmeer via Gemeentebelastingen Amstelland), national government grants (gemeentefonds), and regulated service fees for identity documents, permits, parking, disadvantage compensation applications (€500 fee), cemetery services, and waste station access. The Q1 2026 College van B en W budget underspent by approximately €41,300. Customer segments include individual residents (primary), entrepreneurs via Ondernemersloket, healthcare providers (zorgaanbieders) under municipal commissioning, and international newcomers — all served through digital, in-person (Raadhuis by appointment), telephone, WhatsApp, and community walk-in channels (Sociaal loket, Werkcentrum at four locations).

Name

Gemeente Amstelveen

Legal name

Gemeente Amstelveen

Website

https://amstelveen.nl

Company type

Private

Founded year

1961

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Gemeente Amstelveen is a Dutch municipal government serving approximately 90,000 residents with statutory civic services including civil registration, identity documents, permits, social care, waste management, and municipal taxation, delivered through the Mijn Amstelveen digital portal, in-person Raadhuis service, and multi-channel citizen support.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Refugee Reception & Registration (BPADAHAA), Migrant & Refugee Legal Aid and Documentation Services (BPADAHAE), Immigration, Citizenship & Border Administration (Civil) (BPAIAAAN)

Keywords

• Municipal services
• Civil registration
• Public administration
• Social welfare services
• Permit administration

Headquarters

HQ city

Amstelveen

HQ country

Netherlands

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Gemeentelijke belastingen (Municipal taxes): The municipality levies and collects local taxes from residents and property owners, including Onroerendezaakbelasting (OZB), rioolrecht, and other municipal levies, administered jointly with Gemeentebelastingen Amstelland.
2. Identity document fees: Fees charged for issuance of passports, identity cards, and driver's licenses. Standard and expedited processing options available with different fee levels.
3. Vergunningen en leges (Permits and administrative fees): Fees for building permits, environmental permits, event permits, and other administrative services under the Omgevingswet and municipal regulations.
4. Nadeelcompensatie aanvraagkosten (Disadvantage compensation application fee): A processing fee of €500 is charged for nadeelcompensatie (disadvantage compensation) applications for damages caused by municipal decisions or actions.
5. Parkeerretributies (Parking fees and fines): Revenue from parking fees and parking penalties (nachheffingsaanslagen) administered via Cannock.
6. Zorgvlied begraafplaatsdiensten (Zorgvlied cemetery services): Revenue from burial, cremation urn, and memorial services at the municipal cemetery Zorgvlied.
7. Grofvuil en afvalbrengstation diensten (Bulky waste and waste station services): Services related to municipal waste management including bulky waste collection and disposal.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

Gemeente Amstelveen delivers statutory municipal government services to residents, businesses, and visitors of Amstelveen, Netherlands. Core offerings include civil registration (BRP), issuance of identity documents (passports, ID cards, driver's licenses), building and event permits, municipal tax administration, social welfare and care coordination (Wmo, Jeugdwet), employment assistance, waste management, public space enforcement, and cemetery services at Zorgvlied memorial park.

Product overview

Gemeente Amstelveen operates a comprehensive digital municipal service platform comprising the citizen portal Mijn Amstelveen and the online service counter Loket Amstelveen. The platform offers citizen-centric service modules organized around major life events and administrative needs, including document services (passports, IDs, extracts), social services (care, welfare, youth), employment support, waste management, permits, and municipal taxes. The Fixi mobile app enables real-time public space issue reporting. The Sociaal Loket provides integrated social support, while the Gedenkpark Zorgvlied module handles cemetery and memorial services. Citizen engagement is facilitated through multiple digital channels including WhatsApp, secure email (Zivver), and the GovMetric feedback system. The architecture uses standard Dutch government authentication (DigiD, eHerkenning, eIDAS) and integrates with third-party services for translation, analytics, video, and accessibility.

Differentiator

Problem solved

Functional benefit

Brands

• Mijn Amstelveen: Personal portal for residents to manage applications and notifications digitally
• Fixi
• Sociaal loket
• Zorgvlied
• Meldpunt Zorg

Products and services

• Mijn Amstelveen Citizen Portal A digital self-service portal providing 24/7 online access to personal municipal services, applications, and status tracking for residents, authenticated via DigiD, eHerkenning, or eIDAS.
• Driver's License, Passport, and Identity Card Services Service for applying, renewing, and reporting loss or theft of identity documents including passports, identity cards, and driver's licenses, available via online appointment booking and in-person service at the Raadhuis.
• Extracts and Certificates (Uittreksel en Verklaring) Online service for requesting official extracts from the Personal Records Database (BRP), Civil Registry documents, certificates of life, and signature legalization for residents and authorized parties.
• Sociaal Loket (Social Service Desk) Central point for social support services including care assistance, welfare, debt counseling, youth services, and domestic violence support with walk-in consultation hours Monday to Friday 9:00-11:00.
• Care and Support (Zorg en Ondersteuning) Digital and in-person services for healthcare coordination including medical aids, day activities, adapted transport, caregiver support, and domestic violence assistance through the Social Team under the Wmo framework.
• Work, Benefits, and Assistance (Werk, Uitkering en Bijstand) Job center services and welfare support including job search assistance, benefit applications, financial counseling, Amstelveenpas discounts, and income support for low-income residents.
• Permits and Approvals (Vergunningen en Toestemming) Online permit services for hospitality, events, construction, and business activities including application submission, status tracking, and environmental permits under the Omgevingswet framework.
• Municipal Taxes (Gemeentelijke Belastingen) Digital tax services through Gemeentebelastingen Amstelland including tax assessment viewing, objections, exemptions, and WOZ value reports for Amstelveen and Aalsmeer residents.
• Waste Management (Afval) Comprehensive waste services including collection schedules, container management, waste tag requests, bulk waste collection scheduling, and recycling guidance. Free disposal at Afvalbrengstation (Grutterij 26) for residents.
• Gedenkpark Zorgvlied (Municipal Cemetery) Municipal cemetery and cremation services including funeral arrangements, ash destinations, grave contracts, memorial ceremonies, and cemetery maintenance at Zorgvlied memorial park on the Amstel river.
• Werken voor Amstelveen (Municipal Careers Portal) Municipal job portal featuring vacancy listings, job alerts, application management, and internship opportunities across various municipal departments, powered by Visma|Raet Easycruit recruitment platform.
• Complaints and Objections (Klachten en Bezwaar) Digital complaint submission and objection filing services including municipal service complaints, care provider complaints, decision objections, and integrity violation reports, with external escalation to the Ombudsman Metropool Amsterdam.
• Fixi Public Space Reporting Platform Mobile and web-based reporting platform for citizens to report public space issues such as damage, litter, broken infrastructure, pests, and noise complaints with photo upload capability, shared with Gemeente Aalsmeer.
• Privacy and Information Security Services Online portal for data protection services including data breach reporting, security vulnerability disclosure (CVD), GDPR rights requests (access, correction, deletion, restriction, objection, portability), and privacy statement information.
• Melden en Reportages (Citizen Reporting Services) Citizen reporting platforms for various concerns including public damage, noise complaints, pest problems, residential fraud, neighborhood disputes, crime, dead animals, and accessibility issues.

Quantifiable outcome

• 53 fines for noise disturbance on the Amstel river and 2 for public urination during the 2026 sailing season (April 1 onwards)
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Gemeentebelastingen AmstellandcoreOthersJoint administrative arrangement with the neighboring municipality of Aalsmeer for the collection and administration of municipal taxes (gemeentelijke belastingen), including OZB, rioolrecht, and WOZ valuations for both Amstelveen and Aalsmeer residents.
• Eigen Haard (housing corporation)coreStrategic or Co-development PartnerCollaboration with housing corporation Eigen Haard for the investigation of housing fraud reports (woonfraude), including unauthorized subletting, illegal room rentals, unoccupied dwellings, and overcrowded properties. Reports may be referred to Eigen Haard for investigation.
• BeterBuren (neighborhood mediation organization)minorStrategic or Co-development PartnerBeterBuren provides free mediation services for neighborhood disputes and residential nuisance (woonoverlast) between neighbors. The municipality refers affected residents to BeterBuren as a first step before formal municipal intervention.
• Meldpunt Zorg (Care Reporting Point)coreStrategic or Co-development PartnerThe Meldpunt Zorg (reachable at 020 552 50 00, 24/7) is a centralized reporting point for concerns about individuals in need of social care or showing worrying behavior. It works in close cooperation with the municipality's Sociaal team and is linked to the national Meldpunt Zorgwekkend gedrag (Reporting Point for Concerning Behavior).
• Zivver (secure communication platform)coreTechnology or IntegrationZivver is the municipality's secure email and messaging platform for exchanging confidential information with citizens and external parties, using end-to-end encryption and multi-factor authentication (SMS code, access code, or verification email).
• Fixi (citizen reporting platform)coreTechnology or IntegrationFixi is the municipal reporting platform (shared with Gemeente Aalsmeer) for citizens to report public space issues including damage, litter, pests, infrastructure, noise, and other neighborhood concerns via web or mobile app.
• Ombudsman Metropool AmsterdamminorOthersThe Metropool Ombudsman in Amsterdam serves as the external complaints authority for unresolved formal complaints against the municipality. Citizens can file a complaint with the ombudsman within 1 year of the municipality's formal complaint decision.
• VGA Verzekeringen (insurance)minorOthersVGA Verzekeringen handles the municipality's liability claims and compensation requests (schadevergoeding) arising from alleged municipal responsibility for damage to citizens' property.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Utrecht: Major Dutch municipality operating the same statutory service portfolio (civil registration, permits, welfare, digital portals) as a fourth major city. Comparable as a mid-large municipal government that has invested in digital citizen services (e.g., Utrecht.nl portal) and operates a Werkcentrum and Sociaal loket equivalent.
• Gemeente Rotterdam: Major Dutch municipality operating the same statutory service model with a substantial welfare, social care, and digital service portfolio. Comparable as a peer in size-class and operational complexity, with documented investments in digital municipal service delivery.
• Gemeente Aalsmeer: Direct neighboring municipality that shares the Gemeentebelastingen Amstelland tax administration joint arrangement with Amstelveen and co-uses the Fixi citizen reporting platform. The closest operational peer by service model, geographic proximity, and joint service delivery arrangement.
• Gemeente Den Haag: Dutch municipality with comparable statutory functions and a large international/international newcomer population. Operates similar digital portals (eDiensten, MijnDenHaag) and shared services — directly comparable as a peer municipality running digital-first citizen engagement.
• Gemeente Eindhoven: Large Dutch municipality with comparable service portfolio including identity documents, permits, social care, and a digital service portal. Comparable as a peer municipality of similar mid-large scale investing in citizen-facing digital platforms.

Others

• VNG (Vereniging van Nederlandse Gemeenten): The Association of Netherlands Municipalities is the industry body representing all Dutch municipalities including Amstelveen. Not a direct competitor but the closest peer-ecosystem counterpart — sets shared standards, negotiates with national government, and provides common services (e.g., KING/GEMMA standards for municipal digital services).

Regional players

• Gemeente Almere: Large Dutch municipality in the Amsterdam metropolitan region with rapid population growth and a comparable statutory municipal service model. Comparable as a regional peer under similar demographic and metropolitan-area growth pressures.
• Gemeente Haarlemmermeer: Large neighboring municipality in the Amsterdam metropolitan region (Schiphol area) operating the same statutory municipal model. Comparable as a regional peer competing for residents and businesses in the same labor and housing market as Amstelveen.
• Gemeente Hilversum: Mid-sized Dutch municipality in the Gooi region with comparable statutory service portfolio (identity documents, permits, welfare, digital portal). Comparable as a regional peer of similar population scale and digital service maturity.

Broad incumbents

• Gemeente Amsterdam: The municipality of Amsterdam is a direct peer operating the same statutory model (BRP, identity documents, permits, social services) but at a much larger scale (800k+ residents). Highly comparable as the dominant municipal neighbor whose service quality and tax levels set the competitive context for Amstelveen.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/letopamstelveen
• Facebookfacebook.com/GemAmstelveen
• LinkedInlinkedin.com/company/gemeente-amstelveen
• Instagraminstagram.com/gemeenteamstelveen/?hl=nl

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Amstelveen