What Gemeente Aalsmeer does

Gemeente Aalsmeer is the municipal government authority serving the town of Aalsmeer in the Dutch province of North Holland, near Amsterdam and Schiphol. The municipality is a publicly governed entity that delivers legally mandated public services to its residents, including civil registry administration (births, deaths, marriages), passport and identity document issuance, building and environmental permits, waste management, social welfare provisions, youth care, employment services, parking and traffic regulation, cemetery services, and local economic development support. Its primary constituents are the residents of Aalsmeer, with secondary constituencies of local businesses and entrepreneurs and a tertiary constituency of contracted social-domain healthcare providers and care institutions.

The municipality operates a centralized digital service platform anchored on Mijn Aalsmeer, the citizen portal hosted at loket.aalsmeer.nl, which authenticates users via the national DigiD system for citizens and eHerkenning (minimum Level 3) for businesses. Specialized portals supplement Mijn Aalsmeer, including the Sociaal loket (central intake for social services covering housing, welfare, work, care, finances, debt assistance, and youth services), the Loket Bouwen en Vergunningen (building, environmental, demolition, and tree-felling permits under the Omgevingswet/Environmental and Planning Act), the Werkcentrum (job center), the Jeugdhulp intake (youth care under the Jeugdwet), the Begraafplaats Aalsmeer cemetery services, the Klachtenprocedure (complaints procedure), and the Sociale kaart Aalsmeer — an interactive directory of care organizations and support services. Issue reporting is handled via Fixi, a third-party platform available as both web portal and mobile app. Other integrations include GovMetric CX for citizen feedback measurement, SiteImprove for web analytics, Tolkie Leeshulp for reading assistance, Weglot for multilingual translation, and Vimeo for embedded municipal video.

Gemeente Aalsmeer is funded through municipal taxation — including WOZ (property valuation tax), OZB, rioolrecht (sewer charges), and afvalstoffenheffing (waste levy) — supplemented by national government allocations. Many statutory welfare services are delivered free of charge to eligible residents; cemetery services operate with published fee schedules. The municipality participates in a structural shared-services arrangement with neighboring Gemeente Amstelveen through the "AA-organisatie Aalsmeer en Amstelveen," which consolidates complaint handling, klachtenfunctionarissen (complaint officers), and cemetery management — Amstelveen's Zorgvlied operates Begraafplaats Aalsmeer. Operations are organized around approximately 120 employees based at the Raadhuis (town hall) at Raadhuisplein 1 and the municipal cemetery at Ophelialaan 232-A.

Name

Gemeente Aalsmeer

Legal name

Gemeente Aalsmeer

Website

https://aalsmeer.nl

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Aalsmeer is the municipal government of Aalsmeer, North Holland, delivering legally mandated public services — civil registry, permits, social welfare, and waste management — to residents via the Mijn Aalsmeer digital portal, with shared administration alongside neighboring Amstelveen.

Ownership category

akta.pro rank

Headquarters

HQ city

Aalsmeer

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D, Supply Chain

Distribution channels4 records

Marketing channels5 records

Core offering

Gemeente Aalsmeer is a Dutch municipality delivering statutory public services to residents, businesses, and care institutions in Aalsmeer, North Holland. Its core offerings span civil registration (births, deaths, marriages), identity and travel documents, building and environmental permits, social welfare and youth care, waste management, public space maintenance, parking and traffic regulation, cemetery services, municipal taxation, and local economic development support. Services are delivered through the Raadhuis town hall, the Mijn Aalsmeer digital portal, the Sociaal loket, the Fixi issue-reporting platform, and a network of contracted partner organizations.

Product overview

Gemeente Aalsmeer operates a comprehensive digital service platform centered on Mijn Aalsmeer (the citizen portal), supplemented by dedicated portals for specific service domains. The Sociaal loket serves as the central intake for social services including care, welfare, youth services, and financial assistance. Fixi provides a citizen-reporting channel for public space issues. The municipality also offers specialized portals for building/permits (Loket Bouwen en Vergunningen), employment (Werkcentrum), youth care (Jeugdhulp), cemetery services (Begraafplaats Aalsmeer), and a complaints procedure. Residents access services through the Mijn Aalsmeer portal using DigiD (citizens) or eHerkenning (businesses). The Social Map (Sociale kaart Aalsmeer) functions as a community resource directory. The municipality also provides project information on infrastructure initiatives including a new swimming pool and the Masterplan Energie for the 2050 energy transition.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Aalsmeer (My Aalsmeer) citizen portal Personal online portal for Aalsmeer residents to digitally submit municipal requests, track applications, and manage interactions with the municipality 24/7. Access uses DigiD for citizens and eHerkenning for businesses.
• Sociaal loket (Social Service Desk) Central intake point for social support questions covering housing, welfare, work, care, finances, debt assistance, and youth services. Reachable via [email protected] and 0297 38 75 75.
• Fixi Meldingenplatform (Public Issue Reporting Platform) Citizen reporting platform for damage and nuisance in public spaces. Residents can report issues including broken streetlights, waste, graffiti, traffic signs, potholes, and noise. Available as a web portal and mobile app (iOS and Android).
• Sociale kaart Aalsmeer (Social Map directory) Interactive directory of care organizations, activities, and support services in Aalsmeer and the surrounding area. Searchable by topic, neighborhood, or organization. Managed in collaboration with Elkander.
• Loket Bouwen en Vergunningen (Building and Permits Portal) Online portal for building permits, environmental permits, demolition, and tree felling applications operated under the Omgevingswet (Environmental and Planning Act).
• Werkcentrum (Job Center) Employment support services helping residents find work or training. Also provides recruitment assistance and personnel-related question handling for employers.
• Jeugdhulp (Youth Care Services) Specialized youth assistance organized by the municipality. Youth consultants provide access to youth care under the Jeugdwet (Youth Act) for children and families facing challenges at home or school. Contact via [email protected].
• Begraafplaats Aalsmeer (Cemetery Services) Municipal cemetery services including burial arrangements, ash placements, memorial permits, grave maintenance, and cemetery management at Ophelialaan 232-A. Operated in collaboration with Zorgvlied cemetery from Amstelveen. Published fee schedules apply.
• Klachtenprocedure (Complaints Procedure) Formal complaint handling system for municipal service dissatisfaction. Managed by complaint officers (klachtenfunctionarissen) of the AA-organisatie Aalsmeer en Amstelveen, with escalation paths to the Nationale Ombudsman.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Veilig Thuis Amsterdam-AmstellandcoreStrategic or Co-development Partner24/7 referral hotline for domestic violence, child abuse, and sexual violence concerns. Chat service available Monday-Friday 09:00-17:00. Residents can report concerns about unsafe home situations or seek advice.
• Brijder (Addiction Services)coreStrategic or Co-development PartnerAddiction counseling organization providing information, guidance, and support for alcohol, drug, gambling, gaming, and social media addictions. Also offers youth prevention programs in schools. Contact: 088 358 22 60.
• Centrum Seksueel Geweld (CSG) Amsterdam-AmstellandcoreStrategic or Co-development PartnerSexual violence support center providing psychological, medical, and legal assistance to victims. 24/7 hotline (0800 0188) and walk-in center in Amsterdam West at Elisabeth Wolffstraat 4.
• Zorgvlied (Amstelveen Cemetery)coreStrategic or Co-development PartnerCemetery management services provided through collaboration with Zorgvlied, the municipal cemetery of Amstelveen. Due to close cooperation between Aalsmeer and Amstelveen, Zorgvlied staff manage Begraafplaats Aalsmeer.
• Gro-up Buurtwerk (Youth Work)coreStrategic or Co-development PartnerYouth workers supporting young people ages 10-23 with questions about school, work, finances, or home situations. Organizes activities, provides coaching, and operates in places where youth gather.
• Gemeente AmstelveencoreStrategic or Co-development PartnerShared services partnership including joint complaint handling (AA-organisatie Aalsmeer en Amstelveen), combined cemetery management with Zorgvlied, and shared klachtenfunctionarissen for service complaints.
• De Regenboog GroepcoreStrategic or Co-development PartnerOrganization supporting economically homeless residents with guidance and temporary housing. Operates programs including Onder de Pannen (room rental matching) and Parentshouses (shared housing for parents during separation).
• Meldpunt Zorg (Care Reporting Point)coreStrategic or Co-development Partner24/7 reporting point for concerns about vulnerable individuals who may need help but are not seeking assistance. Linked to national Meldpunt Zorgwekkend gedrag. Referrals are coordinated with municipal Sociaal team.
• Participe AmstellandcoreStrategic or Co-development PartnerSocial support organization providing maatschappelijk werk (social work), elderly advisors, neighborhood coaches, activity facilitation, and Financieel Café (budget advice and form assistance).
• MEE DichtbijcoreStrategic or Co-development PartnerIndependent advisory and social-juridical support organization providing client support for residents needing assistance navigating social services. Free support service.
• Humanitas AmstellandminorStrategic or Co-development PartnerVolunteer organization helping residents organize finances and administration. Part of broader network of social support organizations in the region.
• Elkander (Socialekaart Management)minorStrategic or Co-development PartnerOrganization managing the Socialekaart Aalsmeer, a social services directory for the municipality listing care organizations, activities, and support services searchable by topic, neighborhood, or organization.
• Eigen Haard (Housing Corporation)coreStrategic or Co-development PartnerMajor housing corporation in the region. Collaborates with municipality on housing fraud reporting, housing urgency cases, and addressing housing-related complaints and subletting.
• BeterBuren (Neighborhood Mediation)coreStrategic or Co-development PartnerFree neighborhood mediation service for housing disputes between neighbors. Provides step-by-step guidance and facilitated conversations before escalation to municipal complaints.
• Fixi (Issue Reporting Platform)coreTechnology or IntegrationDigital reporting platform for citizens to report damage, litter, infrastructure issues, noise complaints, and other public space concerns. Available as web platform and mobile app.

Recent moves6 records

Expansion highlights5 records

Regional players

• Gemeente De Ronde Venen: Larger rural-fringe municipality in the same province, providing a useful comparison point for how a small North Holland municipality blends social-domain delivery with land-use and economic-development responsibilities.
• Gemeente Haarlemmermeer: Larger neighboring municipality in North Holland encompassing the Schiphol area. Comparable as a regional municipal peer facing similar urban planning, social-domain, and economic-development pressures, though operating at materially greater scale than Aalsmeer.
• Gemeente Uithoorn: Small adjacent municipality in the Amstel-and-Steenrijk region, similar in population scale and service breadth. Comparable as a same-region, same-tier municipality with overlapping demographic and economic-development characteristics.
• Gemeente Ouder-Amstel: Small neighboring municipality southeast of Amsterdam, comparable in size and the range of municipal services delivered. Relevant as a regional peer facing similar Wmo/Jeugdwet execution and shared-service considerations.
• Gemeente Diemen: Compact municipality directly adjacent to Amsterdam. Similar profile as a small, urban-fringe Dutch municipality delivering the full statutory service portfolio, including social domain and citizen-portal functions.

Direct peers

• Gemeente Amstelveen: Neighboring Dutch municipality in the Amsterdam metropolitan area and explicit operational partner of Aalsmeer via the shared AA-organisatie, joint complaint handling, and Zorgvlied cemetery management. Directly comparable in service scope, scale, and citizen profile.

Others

• Vereniging van Nederlandse Gemeenten (VNG): The national association representing all Dutch municipalities. While not a peer operator, VNG is the central body that defines shared standards, lobbies on municipal funding, and influences digital-service platforms (e.g., DigID integration), making it the most relevant ecosystem peer for understanding Aalsmeer's operating environment.

Broad incumbents

• Gemeente Amsterdam: The dominant metropolitan municipality in the region, operating the same statutory functions as Aalsmeer at massive scale. Relevant as a broader incumbent whose policy choices (e.g., on social domain, housing, energy) directly affect Aalsmeer's operating context.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Aalsmeer_NL
• Facebookfacebook.com/Gemeente.Aalsmeer
• LinkedInlinkedin.com/company/gemeente-aalsmeer
• Instagraminstagram.com/gemeenteaalsmeer

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Aalsmeer