Carroll County Sheriff's Office - Illinois

What Carroll County Sheriff's Office - Illinois does

Carroll County Sheriff's Office is the statutory law enforcement agency of Carroll County, Illinois, operating as a department of county government under an elected Sheriff. The office is responsible for investigating criminal complaints, operating the Carroll County Correctional Facility (county jail at 301 N Main Street, Mt Carroll), providing 911 emergency dispatch services, serving civil process documents throughout the county, and staffing School Resource Officers in local school districts (Eastland, Chadwick-Milledgeville, and Pearl City). The courthouse workforce comprises 66 full-time employees, 35 part-time employees, and 15 board members, with service delivery anchored at the Mt Carroll courthouse and jail facility.

The agency's underlying technology platform centers on a Text-to-911 emergency communication system launched in April 2026, which integrates with wireless carriers to accept SMS-based 911 messages for residents unable to place voice calls — particularly deaf, hard of hearing, or speech-impaired individuals, and callers in situations where voice communication is unsafe. The office also operates a digital Sheriff's Document Center for public forms (security check requests, alarm sheets, employment applications) and an E-Notify email subscription system, alongside a Facebook presence for public notifications. The county website is built on the Revize government content management platform.

The business model is tax-funded government service delivery rather than commercial revenue generation. Civil process service generates small fee-based revenue on a pay-as-you-go basis ($32-$68 per service depending on mileage from Mt Carroll, plus $50/hour for evictions with a 2-hour minimum), but operating costs are covered primarily through county tax appropriations. The customer base is the geographic population of Carroll County, Illinois, with no commercial customers, no subscription contracts, and no equity funding. The agency has no subsidiaries, no acquisitions, no investment activity, and no parent company other than Carroll County government itself.

Name

Carroll County Sheriff's Office - Illinois

Legal name

Carroll County Sheriff's Office

Website

https://carrollcountyil.gov

Company type

Public

Founded year

1839

Operating status

Operating

Headcount range

1–10 employees

Short description

Carroll County Sheriff's Office is a government law enforcement agency serving Carroll County, Illinois, providing criminal investigation, county jail operations, 911 emergency dispatch (including Text-to-911), civil process service, and School Resource Officer coverage to local school districts.

Ownership category

akta.pro rank

Headquarters

HQ city

Mount Carroll

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels2 records

Marketing channels3 records

Core offering

The Carroll County Sheriff's Office investigates criminal complaints, operates the Carroll County Correctional Facility (county jail), and provides 9-1-1 emergency dispatch services for the county. It also delivers civil process service, foreclosure (Sheriff) sales, School Resource Officer coverage in local school districts, and public records access through a Document Center and county website.

Product overview

Carroll County Sheriff's Office provides public safety services including law enforcement, jail/corrections, civil process, and emergency communications. Key products include the Text-to-911 emergency messaging service, School Resource Officer program providing coverage to two school districts, and the Carroll County Correctional Facility. The office also offers document services, foreclosure sales, property assessments, and election services through the Clerk & Recorder's office. These services operate through a government website platform built on Revize, with online access to forms, schedules, and public records.

Differentiator

Problem solved

Functional benefit

Products and services

• Text-to-911 Service Emergency text messaging service allowing cellular phone users to send text messages to 911 when unable to place a voice call. Supports wireless carriers' text and data plan customers in Illinois.
• School Resource Officer Program Full-time SRO coverage provided to Eastland School District and Chadwick-Milledgeville School District, with officers present five days a week and at some after-school events.
• Carroll County Correctional Facility (Jail) County jail facility located at 301 N Main Street, Mt Carroll, IL 61053, with visiting hours on Wednesdays and Sundays.
• Sheriff's Document Center Online portal providing access to public documents including security check request forms, alarm sheets, and employment applications for patrol, corrections, court security, telecommunicator, and SRO positions.
• Civil Process Services
• Sheriff Sale (Foreclosure) Property foreclosure sales held at 10:00 a.m. in the entrance lobby of the Carroll County Courthouse, with scheduled sale dates and case information.
• Sex Offender Registry Registry linking to Illinois State Police sex offender registry for public access to sex offender information.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered minor and core.

• mc2minorOthers · 20 September 2023Selected by Carroll County Board on September 20, 2023 as the electrical supplier for the County Electrical Aggregation Program. Contract rate of $0.0695 cents per kwhr for a 20-month period through December 2025.
• Rock River Energy ServicesminorOthersAssists Carroll County in implementing the Electrical Aggregation Program for unincorporated portions of Carroll County served by ComEd. Program has been active since 2013 with 5 contracts to date. Rock River Energy Services provides program management and customer support.
• Eastland School DistrictcoreOthersSchool Resource Officer program partner - full-time SRO coverage provided five days a week and at after-school events. SRO serves as positive role model and provides law-related counseling.
• Chadwick-Milledgeville School DistrictcoreOthersSchool Resource Officer program partner - full-time SRO coverage provided five days a week and at after-school events. SRO creates safe, secure, and orderly learning environments.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Allied Universal: Largest U.S. security and facility services company providing manned guarding, patrol, and emergency response. Comparable to the protective and patrol functions the Sheriff's Office performs, though delivered on a commercial basis.
• Axon Enterprise: Provider of body cameras, TASER devices, and digital evidence management for law enforcement. Serves the same sheriff/law enforcement customer base and increasingly powers operational workflows in PSAPs and patrol functions.
• Tyler Technologies: Provider of software solutions to county and municipal governments, including public safety, records, and civil process systems. Comparable as a technology backbone serving the same county-level government agencies and workflows.
• CentralSquare Technologies: Public sector software provider for CAD, RMS, mobile data, and records management used by sheriffs, PSAPs, and 911 centers. Comparable as a vendor powering the operational systems used by agencies like Carroll County.
• Securitas AB: Global security services provider offering protective services, guarding, and monitoring. Overlaps with the Sheriff's Office protective, patrol, and dispatch functions but operates commercially rather than as a government agency.
• Motorola Solutions: Provider of mission-critical communications, command-center software, and 911 systems (including text-to-911 capabilities). Supplies the underlying technology stack that powers PSAPs and law enforcement agencies like Carroll County's 911 center.

Emerging players

• RapidSOS: Emergency response data platform connecting smartphones, IoT devices, and sensors to 911 centers. Comparable as an enabling layer for next-generation 911 capabilities (location, text, sensor data) similar to the Text-to-911 initiative Carroll County has launched.
• Mark43: Cloud-native public safety platform for records management, computer-aided dispatch, and analytics. An emerging alternative to legacy RMS/CAD systems used by sheriff's offices and PSAPs at the county level.

Direct peers

• CoreCivic: Private operator of correctional facilities, including county- and government-leased jails and detention centers. Operates institutional custody services comparable to the Carroll County Correctional Facility.
• GEO Group: Private corrections and detention facility operator with government contracts at federal, state, and local levels. Comparable to the Sheriff's Office jail operations in function, customer base (government), and operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/carrollcosheriff
• LinkedInlinkedin.com/company/carrollcountysheriff

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carroll County Sheriff's Office - Illinois