What back9 does

Back9 Solutions LLC is a Venezuelan technology company founded in 2017 and headquartered in Lechería, Anzoátegui, that builds custom software and operates a portfolio of interconnected software products for Venezuelan and Latin American businesses. Its six core offerings span custom software development (web and mobile applications), electronic event ticketing (B9 Ticketing), a multi-vertical booking system (with modules for airlines, entertainment, restaurants, healthcare, and hotels), NFC/QR-based internal consumption systems for cashless events, digital marketing services (SEO, SEM, Meta Ads), and digital billing integration that connects POS and e-commerce systems to homologated Venezuelan fiscal printer The Factory HKA and accounting packages (Saint, Profit, SAP). The company is also developing travel and AI-adjacent products including El Good Trip (travel technology) and Aerya (a conversational AI assistant for airline and travel-agency customer service, launched 2025).

The technology stack is built on React/Next.js frontends deployed via Vercel, MongoDB databases, and cloud infrastructure from AWS and Heroku, with payment processing routed through PayPal and Stripe. Notable proprietary components include a prepaid NFC/QR card system for centralized real-time event consumption tracking and the Aerya conversational AI. The company invests in ecosystem integrations with payment, fiscal, and accounting providers, and runs a content and event-driven marketing motion across its blog, SEO/SEM campaigns, and industry conferences (ExpoFedeindustria, Caracas Business Summit, IA Tech Day, AVAVIT).

Back9 generates revenue through a mix of project-based custom development contracts and recurring software product subscriptions, supplemented by digital marketing services and managed billing integration support. Its customer base spans Venezuelan startups and entrepreneurs through to established enterprises, with publicly visible customers concentrated in Venezuelan professional sports (Carabobo FC, Bravos de Margarita, Deportivo Táchira FC). Distribution is sales-led via the company's website (back9.com.ve), with consultation-based selling and no publicly disclosed pricing. The company is privately held, has 11-50 employees, and has not disclosed external funding.

Name

back9

Legal name

Back9 solutions LLC

Website

https://back9.com.ve

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Back9 Solutions LLC is a Venezuelan technology company that develops custom software and operates SaaS platforms for electronic ticketing, multi-vertical booking, NFC/QR cashless event payments, digital marketing, and SENIAT-compliant digital billing, serving startups, enterprises, and event organizers primarily in Venezuela.

Ownership category

akta.pro rank

Product category

Custom Software Development

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Advertising Agencies (7311)

akta.pro primary industry

Travel Deal, Loyalty & Subscription Platforms (BPAMAIAM)

akta.pro secondary industries

Marketing Technology, AdTech & MarTech Services (BPAFAAAN), Alternative Payments & Digital Wallet Acceptance (A2A, RTP, wallets) (THALAHAH), Fare Collection Back Office & Revenue Management (THAIAMAF)

Keywords

• Custom software development
• Electronic ticketing systems
• Booking and reservations
• Digital invoicing solutions
• Digital marketing services

Headquarters

HQ city

Lechería

HQ country

Venezuela

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Custom Software Development: Bespoke software development services for startups and enterprises, including web applications, mobile apps, and enterprise systems. Revenue generated through project-based contracts with customization and implementation services.
2. Software Products (Ticketing, Booking, Internal Consumption): SaaS-style software products for electronic ticketing, reservation systems, and digital consumption management. Delivered as configurable platforms adapted to client needs.
3. Digital Marketing Services: SEO optimization, SEM campaign management, and Meta Ads management services for client businesses seeking online growth.
4. Digital Billing Solutions: Integration and automation services for digital invoicing systems compliant with Venezuelan tax regulations, including system setup and ongoing support.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Back9 builds and delivers a portfolio of interconnected software solutions for Venezuelan businesses and startups, including custom web and mobile application development, electronic event ticketing (B9 Ticketing), multi-industry booking and reservation systems, NFC/QR-based internal cashless payment platforms, digital invoicing integration with Venezuelan fiscal systems (The Factory HKA, Saint, Profit, SAP), and SEO/SEM/Meta Ads digital marketing services. The company also offers Aerya, an AI-powered customer service assistant for airlines and travel agencies.

Product overview

Back9 is a Venezuelan technology company offering a portfolio of interconnected software solutions for businesses and events. The core product line includes six main services: Software Development (custom web/mobile apps and bespoke solutions), Ticketing Solutions (electronic event ticketing), Booking System (with industry-specific modules for airlines, entertainment, restaurants, healthcare, and hotels), Internal Payment Solutions (NFC/QR cashless payment systems for events), Growth Marketing (SEO/SEM/Meta Ads), and Billing Solutions (digital invoicing with accounting integration). Additional products include Aerya (AI customer service assistant) and The Good Trip (travel technology). The solutions work independently and can be integrated with existing business systems including accounting software (Saint, Profit, SAP) and fiscal systems (The Factory HKA).

Differentiator

Problem solved

Functional benefit

Brands

• Aerya: AI assistant for revolutionizing customer service in airlines and travel agencies
• B9 Ticketing
• El Good Trip

Products and services

• Software Development Bespoke software development services including custom web applications, iOS and Android mobile apps, product design, and tailored enterprise software solutions built for startups, entrepreneurs, and established businesses seeking digital transformation.
• B9 Ticketing (Electronic Ticketing) Electronic ticketing platform branded as B9 Ticketing that enables creation, sale, and management of tickets for events, sports matches, concerts, and presentations, including venue capacity mapping, QR-based tickets, an access control mobile app, manual payment gateways, real-time sales tracking, and service fee management.
• Booking System Reservation management platform with industry-specific modules for airline flight booking, entertainment activity booking, restaurant table reservations, healthcare appointment scheduling, and hotel room reservations, featuring real-time availability, online payment, automated confirmations, and itinerary management.
• Internal Payment Solutions Digital cashless consumption system using proprietary NFC and QR prepaid card technology for events and enterprises, enabling rapid purchases with a credit-based prepaid model, centralized server-side transaction recording, and real-time financial control.
• Growth Marketing (Digital Marketing) Digital marketing service covering the full sales funnel, including SEO audits with keyword and competitor analysis, SEM campaigns on Google, and Meta Ads management on Facebook and Instagram, designed to increase targeted traffic, lead acquisition, and brand visibility.
• Billing Solutions (Digital Invoicing) Digital invoicing integration service that connects e-commerce platforms and point-of-sale systems with the homologated Venezuelan digital printing system (The Factory HKA) and accounting software (Saint, Profit, SAP), enabling automated electronic invoice issuance compliant with Venezuelan tax regulations, multi-currency configuration, and secure data processing.
• Aerya AI Assistant AI-powered conversational virtual assistant designed to handle customer service interactions such as inquiries and bookings for airlines and travel agencies, leveraging natural language processing.
• El Good Trip (The Good Trip) Travel and tourism technology solution developed by Back9 and featured in the company's brochure, targeting the travel sector.
• Airlines Solutions (Flight Booking Module) Industry-specific booking module under the Booking System that enables flight search, price comparison, seat selection, ticket purchase, itinerary management, and flexible payment options for airlines and travel agencies.
• Hotel Booking Module Industry-specific booking module under the Booking System offering real-time hotel room availability, photo descriptions, cancellation options, and review functionality for hotel operators.
• Restaurant Reservations Module Industry-specific booking module under the Booking System providing restaurant table availability viewing, date and time selection, menu visualization, customer reviews, and confirmation notifications.
• Health & Care Scheduling Module Industry-specific booking module under the Booking System for scheduling medical appointments, lab tests, therapy sessions, and wellness services, with appointment reminders and digital medical history management.
• Play Time Booking Module Entertainment booking module under the Booking System that allows users to discover and reserve leisure activities, view schedules, pricing, and availability, and purchase tickets online.

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• PayPalcoreTechnology or IntegrationPayment processing integration partner enabling secure online transactions for Back9's ticketing, booking, and e-commerce solutions. Supports payment collection across multiple product lines.
• StripecoreTechnology or IntegrationPayment processing integration partner for online payment collection and transaction management across Back9's digital platforms.
• VercelcoreTechnology or IntegrationFrontend deployment platform used for hosting Back9's web applications and customer-facing platforms.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure provider for Back9's production servers and scalable computing needs.
• MongoDBcoreTechnology or IntegrationDatabase technology used for data storage across Back9's software products and platforms.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Eventbrite: Global self-service ticketing and event management platform. Directly comparable to Back9's B9 Ticketing product for event organizers and sports teams, though Eventbrite operates at much larger scale and lacks Venezuelan fiscal integration.
• Globant: Large Latin American technology services company offering custom software development and digital transformation. Comparable to Back9's software development services arm and shares the LatAm focus, though Globant operates at vastly greater scale across global enterprise clients.

Broad incumbents

• Booking.com: Global hotel and travel reservation platform. Comparable to Back9's Hotel Booking module and broader booking system, though Booking.com operates at vastly larger scale with global inventory and brand recognition.
• Ticketmaster: Global dominant ticketing platform for sports, concerts, and live events. Comparable to Back9's B9 Ticketing offering for sports teams like Deportivo Táchira FC, though Ticketmaster operates at massive scale with global event portfolio.
• TravelPerk: Corporate travel booking and expense management platform. Comparable to Back9's airline booking modules and travel agency technology, though TravelPerk focuses on corporate travel management in European and global markets rather than LatAm SMBs.
• Amadeus: Global travel technology platform serving airlines, hotels, and travel agencies with booking, distribution, and IT solutions. Comparable to Back9's Airlines Solutions booking module, though Amadeus operates at massive global scale as an industry incumbent.
• Sabre Corporation: Major travel technology company providing booking, distribution, and airline IT solutions. Overlaps with Back9's travel booking capabilities and Aerya AI customer service positioning, though Sabre serves global enterprise travel rather than local SMBs.

Regional players

• Tul (Bold): Colombian POS and digital payments platform serving SMBs with payment processing and basic invoicing. Comparable to Back9's Billing Solutions and Internal Payment products for SMB digitalization, though Tul serves Colombia rather than Venezuela.
• Bold Commerce: LatAm-focused fintech platform offering digital invoicing, payments, and business banking. Comparable to Back9's billing integration and payment solutions for SMB compliance, with similar regional focus on Latin American markets.

Others

• The Factory HKA: Venezuelan homologated digital invoicing and fiscal compliance platform. Not a direct competitor but a critical integration partner for Back9's Billing Solutions, illustrating the local compliance ecosystem where Back9 operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/back9ve

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about back9