conwy county borough council

What conwy county borough council does

Conwy County Borough Council is a statutory local government authority in North Wales that delivers mandated and discretionary public services to approximately 114,850 residents across the Conwy County Borough. Established under the Local Government Act 1972 and operated as a Welsh Government-accountable public body, the council discharges functions including council tax billing, social care, housing, planning, waste collection, education (now via the Sustainable Communities for Learning programme), licensing, leisure, and library services, with mandatory bilingual Welsh/English delivery throughout.

The council's digital service portfolio is anchored by the My Conwy citizen portal, built on the AchieveService platform, which provides account creation, service request submission, direct debit management and form auto-completion. Supporting digital products include the Report/Pay/Apply online services suite, the A-Z of Council Services, the Freedom of Information request service (responses within 20 working days), and the GOV.UK-integrated Business Licensing portal. ParentPay integration supports school meal payments, and licensed Ordnance Survey and Bluesky aerial photography feeds underpin mapping functions.

Funding flows from council tax (band-based annual billing), Welsh Government grants and other public sources, with no commercial sales motion; financial figures are not publicly disclosed. The council operates a multi-channel service network spanning its Colwyn Bay headquarters and Coed Pella offices, schools, libraries, leisure centres, and the My Conwy digital portal, supported by active social media presence across Facebook, Instagram, LinkedIn, YouTube and TikTok. It is governed as an independent local authority with no parent company and no commercial subsidiaries.

Name

conwy county borough council

Legal name

Conwy County Borough Council

Website

https://conwy.gov.uk

Company type

Public

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Conwy County Borough Council is a statutory local government authority in North Wales delivering bilingual Welsh/English public services — council tax, social care, housing, education, waste and licensing — to approximately 114,850 residents via its My Conwy digital portal and a network of physical offices, schools and libraries.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Waste Collection (56211)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Local government services
• Council tax administration
• Waste management services
• Social care services
• Public sector administration

Headquarters

HQ city

Conwy

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Conwy County Borough Council is a local government authority that administers statutory and discretionary public services for residents of Conwy County Borough in North Wales. It delivers council tax administration, recycling and waste collection, benefits and grants processing, social care, education services, housing, planning and building control, business licensing, leisure facilities, libraries, and community engagement. Services are delivered through digital portals (My Conwy Account), physical offices, schools, libraries, and leisure centres, with full bilingual Welsh/English support.

Product overview

Conwy County Borough Council operates as a local government authority providing public services to residents of Conwy County in Wales, UK. The council's digital service portfolio centers on the My Conwy Account citizen portal, which serves as the primary integrated platform for residents to access council services including service requests, council tax payments, bin collection schedules, and direct debit management. Supporting services include a comprehensive A-Z services directory, school management tools (Schools, ParentPay, Free School Meals), business licensing services integrated with GOV.UK, Freedom of Information request processing, Data Protection services, and social media presence across multiple platforms. The council maintains bilingual (English/Welsh) digital services and provides various community services including libraries, archives, social care, housing, planning, environmental health, and leisure facilities. Conwy council is committed to Welsh language standards and provides services in both official languages.

Differentiator

Problem solved

Functional benefit

Products and services

• My Conwy Account
• Report, Pay, Apply Services
• ParentPay School Payment System
• Business Licensing Services

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability1 record

Scale indicators1 record

Recent moves7 records

Expansion highlights4 records

Direct peers

• Denbighshire County Council: Adjacent North Wales county council delivering the same range of local authority services to a comparable resident base; overlaps with Conwy on bilingual delivery and service portfolio.
• Flintshire County Council: North Wales unitary authority of similar scale and structure to Conwy CBC, delivering education, social care, waste, planning and housing services to a comparable population.
• Bridgend County Borough Council: South Wales county borough council operating an analogous set of statutory services to Conwy CBC at a comparable organisational scale.
• Wrexham County Borough Council: Larger North Wales unitary authority operating the same set of council services; useful benchmark for Conwy on digital transformation and shared service models.
• Powys County Council: Mid-Wales large-rural unitary authority with comparable bilingual requirements, dispersed population service-delivery challenges, and budget pressure profile.
• Isle of Anglesey County Council: Welsh unitary authority providing the same statutory local-government functions as Conwy CBC, including bilingual Welsh/English delivery and rural service challenges.
• Gwynedd Council: Neighbouring Welsh unitary county council serving a similarly rural, bilingual population in North Wales; comparable in scale, statutory functions, and Welsh-language service obligations to Conwy CBC.

Broad incumbents

• Newport City Council: Welsh unitary authority delivering the same council-service portfolio as Conwy CBC, with bilingual obligations and shared Welsh Government funding dynamics.
• Cardiff Council: Welsh capital local authority offering the same statutory functions as Conwy CBC but at substantially greater scale; provides a benchmark for mature digital services and unitary authority best practice.
• Swansea Council: Large Welsh unitary authority delivering the full range of council services; comparable function set to Conwy with broader resources and urban service mix.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@CBSConwyCBC
• Facebookfacebook.com/ConwyCBC
• LinkedInlinkedin.com/company/conwy-county-borough-council
• Instagraminstagram.com/Conwycbc
• TikToktiktok.com/@conwycbc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about conwy county borough council