echolon
EcholoN, a product brand of mIT solutions GmbH (Germany), provides modular Enterprise Service Management software for service, support, and customer care processes across IT and business departments. It serves DACH-region enterprises through four upgradeable editions deployed on-premise, in the cloud, or as managed services.
- Company typePrivate
- Founded1994
- HeadquartersBorstel-hohenraden, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What echolon does
EcholoN is a product brand of mIT solutions GmbH, a privately held German software company headquartered in Borstel-Hohenraden, Schleswig-Holstein. The company provides a modular Enterprise Service Management (ESM) software suite for organizing and automating service, support, and customer care processes across IT and non-IT departments. The platform is sold in four editions (Express, Standard, Professional, Enterprise) that can be upgraded via software license key without data loss, and includes modules spanning ticket management, helpdesk, service desk, ITIL-aligned ITSM, customer service, field service management, CMDB, CMMS maintenance, business continuity, quality management, HR/personnel management, contract lifecycle management, and case management.
The technical foundation is a no-code configuration architecture that supports long-running, sequential, and ad-hoc workflows while preserving update compatibility after customization. EcholoN integrates with SAP, Active Directory, PRTG, and Nagios, and supports hybrid deployment across on-premise, cloud/SaaS (EcholoN.Cloud), and managed service models. Revenue is generated through a mix of perpetual software licensing, recurring SaaS subscriptions, managed services, and professional services (training, implementation, consulting). The platform is BITMi certified as "Software Made in Germany" and "Software Hosted in Germany." Notable enterprise customers include McDonald's Deutschland, HORNBACH, Airbus Deutschland, Vivantes, STADA Arzneimittel, WeltN24, Schwab Versand, Bünting Beteiligungs AG, Aveniq AG, and Transdev Vertrieb GmbH. Go-to-market is a direct enterprise sales motion anchored by a "Request Demo" call to action, supported by a content-driven blog, SEO, Google AdWords, customer testimonials, and an emerging channel partner program. The company operates primarily in the DACH region (Germany, Austria, Switzerland), with an English-language site signaling intent to expand internationally, and is led by Managing Director and Co-Founder Jochen Möller.
echolon firmographics
Firmographics- Name
- echolon
- Legal name
- mIT solutions GmbH
- Website
- https://echolon.de
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- EcholoN, a product brand of mIT solutions GmbH (Germany), provides modular Enterprise Service Management software for service, support, and customer care processes across IT and business departments. It serves DACH-region enterprises through four upgradeable editions deployed on-premise, in the cloud, or as managed services.
- Ownership category
- akta.pro rank
echolon industry classification
Industry- Product category
- Enterprise Service Management Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Enterprise Service Management (ESM) Platforms (HDAEALAB)
- akta.pro secondary industries
- Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)
Keywords
Where echolon is headquartered
LocationHeadquarters
- HQ city
- Borstel-hohenraden
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
echolon business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Licensing: Perpetual license purchase model where customers buy software for on-premise deployment with full control over infrastructure
- SaaS/Cloud Subscription: Cloud-based subscription model where software is hosted in EcholoN cloud with managed maintenance and security
- Managed Services: Full-service package where EcholoN handles operations allowing customers to focus on processes
- Professional Services: Training, implementation, and consulting services for software deployment and process optimization
- Hybrid Model Components: Flexible model allowing customers to buy/rent, host parts in EcholoN.Cloud, or operate on-premise; partial cloud services like Self-Service Portal or Bot/KI support available separately
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Entry-level edition for starting with service management |
| Subscription | Annual | Mid-tier edition with expanded functionality |
| Subscription | Annual | Advanced edition for professional service organizations |
| Subscription | Annual | Full-featured enterprise edition |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
echolon product offering
Product offeringCore offering
EcholoN is a modular Enterprise Service Management (ESM) software suite that organizes and controls service, support, and customer-care processes across IT and non-IT departments. It is sold via four editions (Express, Standard, Professional, Enterprise) that can be upgraded via license key without data loss, and is delivered on-premise, as cloud/SaaS, or as a managed service. The suite bundles ITIL-aligned ITSM, customer service, field service management, business continuity, and quality management capabilities on a no-code, update-compatible platform.
Product overview
EcholoN is a modular, all-in-one Enterprise Service Management (ESM) software suite offering solutions for IT and business departments. The product architecture consists of a core ESM platform with four editions (Express, Standard, Professional, Enterprise) that can be upgraded via software key without data loss. The solution modules include Ticket System, Helpdesk, Service Desk, ITSM (ITIL-compliant), Customer Service, Field Service Management, Service Management, Business Continuity Management, and Quality Management. Software modules include Clients (web, mobile, Windows), Self-Service Portal, UCC Erreichbarkeitslösung, Configuration Management, CMDB, CMMS, Datenintegration, SAP Anbindung, Workflow Engine, Wissensdatenbank, and Reporting Tool. Specialized process modules cover Incident Management, Problem Management, Change Management, Service Level Management, Project Management, HR Management, and Contract Management. The software is developed in Germany with hybrid deployment options (on-premise, cloud/SaaS, managed service) and enables configuration without programming while remaining update-capable.
Differentiator
Problem solved
Functional benefit
Brands
- EcholoN Express: Entry-level edition of EcholoN service management software
- EcholoN Standard
- EcholoN Professional
- EcholoN Enterprise
Products and services
- EcholoN Enterprise Service Management Suite Holistic Enterprise Service Management software suite providing service, support, and customer-care capabilities for IT and business departments. Enables organizations to organize, control, and automate service processes across all units via no-code configuration that remains update-compatible.
- EcholoN IT Service Management (ITSM) IT service management solution following ITIL best practices for IT departments, covering incident, problem, change, configuration, service level, and IT asset management.
- EcholoN Field Service Management Field service management software for managing mobile field service operations, technician scheduling, dispatch, and on-site service execution with native iOS and Android apps.
- EcholoN Customer Service Customer service and support solution for managing external customer inquiries, multi-channel communication, complaint management, and customer satisfaction tracking.
- EcholoN Business Continuity / Notfallmanagement Emergency management solution for business continuity planning, emergency response coordination, risk assessment, and incident escalation, aligned with BSI, MaRisk, and ISO 22301.
- EcholoN Quality Management Quality management solution for process documentation, quality assurance, responsibility mapping, and customer feedback management.
Quantifiable outcome
- Sustainable increase in service quality through standardized ITIL-aligned processes
- +2 more outcomes
Companies that use echolon
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles3 records
echolon technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability2 records
Feature10 records
echolon partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights5 records
echolon competitors and assessment
Company assessmentDirect peers
- Atlassian (Jira Service Management): Provides Jira Service Management as an ITSM/ESM solution for IT and business teams, with deep DevOps and Atlassian ecosystem integration. Competes with EcholoN in mid-market and enterprise ITSM, particularly on agile-friendly ticketing and self-service.
- Freshworks (Freshservice): Cloud-native ITSM and ESM offering targeted at mid-market and enterprise, with broad module coverage including service desk, asset management, and HR/employee service. Comparable to EcholoN's modular ESM suite and SaaS deployment model.
- ServiceNow: The global leader in ITSM/ESM platforms, offering a comprehensive cloud suite spanning IT, HR, customer service, and workflow automation. Directly comparable to EcholoN's enterprise service management scope, though at much larger scale and broader international footprint.
- Matrix42: German-based provider of integrated workspace, IT, and service management software with strong DACH market presence. Closely comparable to EcholoN in target market, regulatory positioning, and modular ESM focus, and a direct competitor in German Mittelstand.
Broad incumbents
- IFS: Global enterprise software vendor with an IFS Cloud platform covering service management, FSM, and enterprise asset management. Comparable to EcholoN in field service and asset management capabilities, but as part of a much broader ERP/EAM portfolio.
- Ivanti: Provides ITSM, IT asset management, and unified endpoint management under a broader IT operations platform. Overlaps with EcholoN's ITSM, CMDB, and asset management modules, with a wider horizontal portfolio.
- BMC Software (Helix ITSM): Long-established enterprise ITSM and IT operations vendor with the Helix platform spanning ITSM, CMDB, and digital workplace. Overlaps with EcholoN's ITSM and CMDB capabilities but operates as a broader portfolio vendor across much larger enterprise customers.
Regional players
- TOPdesk: Netherlands-based ITSM and service management vendor with strong European footprint and on-premise/SaaS offerings. Directly comparable to EcholoN in functional scope and European mid-market positioning, with overlapping presence in German-speaking markets.
- OTRS (Znuny): German-headquartered ITSM platform provider with deep roots in the DACH market, offering both commercial and open-source options. Comparable to EcholoN in German market focus, ITIL-aligned processes, and mid-market enterprise customer base.
Emerging players
- ManageEngine (Zoho): Offers ServiceDesk Plus, an ITSM platform with strong mid-market adoption and broad module coverage. Comparable to EcholoN's ITSM scope and modular pricing, with substantially larger scale and aggressive pricing.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
echolon social profiles
Digital presenceecholon compliance and trust
Trust signalCompliance2 records
echolon financial estimates
Financial estimateRevenue estimate
Valuation estimate
echolon leadership team
Management profileNumber of profiles
Profiles1 record
echolon funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
echolon M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about echolon
What does echolon do?
EcholoN is a modular Enterprise Service Management (ESM) software suite that organizes and controls service, support, and customer-care processes across IT and non-IT departments. It is sold via four editions (Express, Standard, Professional, Enterprise) that can be upgraded via license key without data loss, and is delivered on-premise, as cloud/SaaS, or as a managed service. The suite bundles ITIL-aligned ITSM, customer service, field service management, business continuity, and quality management capabilities on a no-code, update-compatible platform.
Is echolon a public or private company?
echolon is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was echolon founded?
echolon was founded in 1994. It employs 11 to 50 people.
Where is echolon based?
echolon is headquartered in Borstel-hohenraden, Germany, in the Europe region.
How does echolon make money?
Five revenue lines are on record. Software Licensing is the primary driver. The others are saaS/Cloud Subscription, managed Services, professional Services and hybrid Model Components.
Who are echolon's main competitors?
Direct peers on record are Atlassian (Jira Service Management), Freshworks (Freshservice), ServiceNow and Matrix42. Broad incumbents are IFS, Ivanti and BMC Software (Helix ITSM). Regional players are TOPdesk and OTRS (Znuny). ManageEngine (Zoho) is listed as an emerging player.
Does echolon have an API?
No public API is recorded for echolon.
What industry is echolon in?
echolon's product category is Enterprise Service Management Software. Its primary akta.pro industry code is HDAEALAB, Enterprise Service Management (ESM) Platforms, with a secondary code of HDAEALAJ, Enterprise Case Management & Request Fulfillment Platforms. Its NAICS code is 541512 and its SIC code is 7372.