What anglicare central queensland does

Anglicare Central Queensland (AnglicareCQ) is a not-for-profit community services organisation headquartered in North Rockhampton, Queensland, delivering an integrated portfolio of human services across nine regional and remote locations in Central Queensland. The organisation serves individuals, families and communities needing support in mental health (Healthy Minds, Warmline, headspace Emerald), housing and homelessness (community housing, emergency and transitional accommodation, tenancy engagement), child protection (foster and kinship care, residential care, child protection counselling), youth (ages 8-21), disability (NDIS lifestyle and community participation), and financial crisis (emergency relief and financial resilience). Over 40% of foster and residential care participants are Aboriginal or Torres Strait Islander, and the organisation operates an explicit reconciliation agenda aligned with Closing the Gap.

The business model is government-anchored and contract-driven rather than commercial. Primary revenue flows from Queensland state departments (Communities, Child Safety and Disability Services; Housing and Public Works), the Central Queensland, Wide Bay, Sunshine Coast PHN, and NDIS fee-for-service billings, supplemented by community housing rent, individual and corporate donations, workplace giving, bequests, and a charity Bargain Store. The organisation is HDAA-certified against Human Services Quality Standards and holds the ACNC charity tick of approval; service delivery is conducted directly through physical offices, mobile outreach, and referral channels from government agencies.

There is no proprietary technology platform or AI capability underpinning the offering - the value proposition is human-led casework and place-based service delivery, supported by organic digital marketing (Facebook, Instagram, LinkedIn, YouTube) and a monthly newsletter. Distribution is direct-to-participant via government referrals, case management, and community outreach, with long-standing relationships to corporate and community fundraising partners across the region.

Name

anglicare central queensland

Legal name

Anglicare Central Queensland

Website

https://anglicarecq.org.au

Company type

Private

Founded year

1990

Operating status

Operating

Short description

Anglicare Central Queensland is an Anglican not-for-profit delivering integrated mental health, housing, child protection, youth, disability (NDIS) and financial support services across nine offices in Central Queensland, primarily funded through state and federal government contracts.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Financial Assistance & Benefits Navigation Services (BPAGAEAK), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

Keywords

• Community services
• Mental health support
• Foster and kinship care
• Community housing services
• Youth support services

Headquarters

HQ city

North Rockhampton

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government Funding and Contracts: Primary revenue from state and federal government funding agreements including Department of Communities, Child Safety and Disability Services, Department of Housing and Public Works, and Commonwealth primary healthcare agencies. Services include foster care, residential care, homelessness support, mental health, and disability services.
2. NDIS Service Fees: Fee-for-service revenue from National Disability Insurance Scheme participants for lifestyle support, community participation, and disability support services.
3. Donations and Philanthropy: Charitable donations from individuals, corporate partners, and community organizations. Tax-deductible donations support programs including foster care, housing, and emergency relief.
4. Community Housing Rent: Income-based rental payments from community housing tenants, calculated as a proportion of assessable income plus rent assistance.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Anglicare Central Queensland delivers integrated community, social and welfare services across Central Queensland, including mental health programs, community and emergency housing, foster and kinship care, residential care, child protection counselling, youth support, NDIS disability services and emergency financial relief. Services are delivered through nine regional offices via government-funded contracts, NDIS service agreements, donations and income-based community housing rent, with a person-centred, strengths-based approach and culturally informed care for Aboriginal and Torres Strait Islander clients.

Product overview

Anglicare Central Queensland is a not-for-profit community services organization offering a diverse portfolio of integrated services focused on helping individuals, families, and communities live their best life. The organization operates across Central Queensland providing mental health services (including Healthy Minds program), financial support (emergency relief and financial resilience), community and emergency housing, foster and kinship care, residential care, child protection counselling, youth support, and youth mental health services through the headspace Emerald centre. Additional services include a charity Bargain Store and the Anglicare Warmline telephone support program for suicide prevention. Services are delivered across nine regional locations with a person-centred, strength-based approach.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Services Individual, peer and carer support plus group programs and activities for adults experiencing severe, persistent and episodic mental illness across regional, rural and remote Central Queensland communities.
• headspace Emerald Youth Mental Health Centre

Quantifiable outcome

• 173.45% improvement in financial position year-over-year (2019/20)
• +2 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• headspacecoreStrategic or Co-development Partner · 1 February 2021AnglicareCQ appointed as lead agent for headspace Emerald centre providing tailored mental health and wellbeing support to people aged 12 to 25. Funded by Central Queensland, Wide Bay, Sunshine Coast PHN.
• Commonwealth Bank Biloela BranchminorGTM or Marketing Partner · 3 December 2019Donated $500 to support 2019 Adopt a Family Christmas Hamper Appeal for families in the Banana Shire community.
• Central Queensland Indigenous Development (CQID)coreStrategic or Co-development PartnerPartnership for 'culture as care' to support Aboriginal and Torres Strait Islander children receiving care within their cultural community. Potential and current carers of Indigenous children may choose culture as care and be supported by CQID.
• City Centre PlazaminorGTM or Marketing Partner15+ year partnership for gift wrapping fundraising initiative and Christmas food drive to support families in need.
• QShelterminorOthersAdam Klaproth, Manager Housing and Homelessness, sits as Central Queensland representative for QShelter - Queensland's peak body for housing and homelessness.
• Local Churches and Community OrganisationsminorStrategic or Co-development PartnerPartnership with local churches and community organisations to coordinate and deliver Christmas hampers to families and individuals in need.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Lifeline Australia: National NFP providing crisis support, mental health and suicide prevention services (phone, online and face-to-face). Directly comparable to AnglicareCQ's Warmline suicide prevention service and Healthy Minds community mental health program in target population and delivery model.
• Centrecare (Centrecare Incorporated): Community services NFP operating in regional Western Australia but with similar integrated portfolio (mental health, housing, family support, financial counselling). Comparable in scale and operating model to AnglicareCQ, useful as a like-for-like regional community services benchmark.
• Carinity: Queensland-based NFP providing community services, youth housing, mental health support, disability services and homelessness programmes. Comparable service portfolio and regional Queensland footprint, making it a credible competitor for similar government tenders.
• Anglicare Southern Queensland: Sibling organisation within the Anglicare Australia network serving southern Queensland with a similar portfolio (mental health, housing, foster care, financial assistance). Closely comparable operating model, funding mix and service lines; demonstrates how Anglican state entities can sometimes compete across the same funder footprint.
• CatholicCare Central Queensland: Faith-based NFP operating in the same Central Queensland geography as AnglicareCQ, delivering counselling, family support, mental health and community services. Directly comparable mission, target population and service portfolio, and a direct competitor for Department-funded contracts in the region.
• headspace National: Federally-funded national youth mental health foundation whose centre model AnglicareCQ delivers at headspace Emerald. Direct programme peer for AnglicareCQ's youth mental health service line and the funder/brand that sets operating standards across the network.

Broad incumbents

• Mission Australia: Large national NFP delivering homelessness, mental health, disability, child and family services across Australia including Queensland. Comparable service lines (particularly homelessness and youth) and a frequent co-bidder or competitor for Commonwealth- and state-funded contracts.
• Blue Care: Queensland's largest NFP community health and aged/disability care provider (UnitingCare group). Competes with AnglicareCQ in NDIS, community nursing and aged/disability service delivery across regional Queensland and has substantially greater scale and geographic reach.
• The Salvation Army Queensland: Major Australian NFP delivering emergency relief, housing/homelessness services, family support and community programmes with a Queensland presence. Overlaps with AnglicareCQ's emergency relief, housing and community services offerings and competes for similar government contracts.
• UnitingCare Queensland: Large Queensland-wide NFP community services provider offering disability, aged care, mental health, child and family services. Directly comparable to AnglicareCQ in service mix (NDIS, community services, child safety) but operates at substantially greater scale across the same state, making it the primary incumbent competitor for government tenders in Queensland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/AnglicareCQ
• Facebookfacebook.com/AnglicareCQ
• LinkedInlinkedin.com/company/anglicare-central-queensland
• Instagraminstagram.com/AnglicareCQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about anglicare central queensland