What Telia-Contact Center Software Platform ACE does

Telia Sverige AB is the Swedish operating subsidiary of Telia Company (Nasdaq Stockholm: TELIA), headquartered in Stockholm and operating as a nationwide telecommunications provider. The company runs mobile network infrastructure across 2G/3G/4G/5G and provides fiber and 5G fixed broadband, alongside television and streaming packages that incorporate premium sports rights (Premier League via Viaplay, Allsvenskan, Champions League) and entertainment bundles. Its product portfolio is anchored on mass-market consumer connectivity (mobile and broadband subscriptions, family plans), device retail (iPhone, Samsung Galaxy, Google Pixel handsets) on installment contracts, and recurring value-added services including the Trygghetspaket digital-security package — built on F-Secure technology — covering antivirus, VPN, ID monitoring, password manager, and family controls for up to 25 devices at 129 kr/month.

The business model is overwhelmingly subscription-based, with monthly recurring revenue from mobile, broadband, TV/streaming, and security services augmented by hardware device sales and usage-based international roaming. Distribution combines a national footprint of Telia retail stores, the telia.se e-commerce platform, and the Mitt Telia self-service app for consumer accounts, plus a direct enterprise sales motion for corporate mobile, broadband, and security. The primary customer segment is Consumer/Residential (Privatkunder), with a secondary Business/Corporate (Företag) segment. Pricing is positioned for the Swedish mass market (e.g., family mobile add-ons at 199 kr/month, broadband from 349 kr/month), and the company emphasizes convergence bundling and a sustainability-led brand identity, having been named Sweden's most sustainable telecom brand for sixteen consecutive years at the Sustainable Brand Index 2026.

Note: the input label "Contact Center Software Platform ACE" is not corroborated by any product, technology, or partnership evidence in the source data; the products_and_services section explicitly states no information was found for that product name. Analysis is therefore grounded in Telia Sverige AB's actual disclosed telecom and digital-security operations.

Name

Telia-Contact Center Software Platform ACE

Legal name

Telia Sverige AB

Website

https://telia.se

Company type

Public

Founded year

2000

Operating status

Operating

Short description

Telia Sverige AB is a Swedish telecommunications operator providing mobile, broadband, TV/streaming, and digital security services to Swedish consumers and businesses, running nationwide 5G/4G networks as a subsidiary of publicly traded Telia Company.

Ownership category

akta.pro rank

Product category

Mobile Telecommunications and Broadband Internet

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Cable & Other Pay Television Services (4841)

akta.pro primary industry

Video Streaming Platforms (SVOD/AVOD/TVOD) (BPAMAJAA)

Keywords

• Mobile telecommunications
• Broadband internet
• Streaming television
• Digital security services
• Family mobile plans

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Operations, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. Mobile subscriptions: Recurring monthly subscriptions for mobile telephony including various data packages, family plans, and prepaid options. Revenue from SIM-only and device-plus-subscription bundles.
2. Broadband services: Fiber and mobile broadband subscriptions for residential customers. Includes packages combining broadband with TV services.
3. TV and streaming: Television packages, streaming services, sports content (Premier League, Allsvenskan, Champions League), and entertainment bundles.
4. Security services (Trygghetspaketet): Premium digital security subscription at 129 kr/month including antivirus, VPN, ID monitoring, password management, and family protection with 25 device licenses.
5. Device sales: Sale of mobile phones (iPhone, Samsung, Google Pixel), smartwatches, tablets, and accessories with installment payment options.
6. Roaming and international calling: Charges for international calls, SMS, MMS to countries outside Sweden, plus roaming services when traveling outside home network zones.

Pricing tiers

Distribution channels4 records

Marketing channels4 records

Core offering

Telia Sverige AB provides consumer and business telecommunications services in Sweden, including mobile phone subscriptions (unlimited data, family plans, prepaid), fixed and mobile broadband (fiber, 5G, mobile broadband), television and streaming packages (including sports content), and the Telia Trygghetspaket digital security subscription. Services are bundled under a single Telia invoice and supported through retail stores, e-commerce, and the Mitt Telia self-service app.

Product overview

Telia offers a comprehensive telecommunications portfolio consisting of mobile subscriptions (Mobil), broadband services (Bredband) including fiber and 5G, and television/streaming (Tv och streaming). The company also provides the Trygghetspaket security service developed in partnership with F-Secure, offering digital protection including virus protection, ID monitoring, VPN, and password management for up to 25 devices. The sources do not contain information about a 'Contact Center Software Platform ACE' product.

Differentiator

Problem solved

Functional benefit

Brands

• Mitt Telia: Self-service app for managing subscriptions, payments and services
• Telia Trygghetspaket
• Till Grannland
• Mobilkörkortet
• Telia Payback

Products and services

• Telia Mobil (Mobile Subscriptions) Mobile phone subscriptions for Swedish consumers, including unlimited data options, family plans with per-extra-user pricing, prepaid kontantkort cards, and pensioner plans. Runs on Telia's national 4G/5G network.
• Telia Bredband (Broadband)
• Telia Tv och Streaming
• Telia Trygghetspaket (Security Package)
• Telia Kontantkort (Prepaid)
• Telia Mobiltelefoner (Mobile Devices)
• Mitt Telia (Self-Service App)
• Roaming och Till Grannland (Roaming and Nordic Calling)
• Telia Payback (Fraud Protection Service)

Quantifiable outcome

• 1.3 million old telephone poles removed and 160,000 km of lines decommissioned as part of network modernization
• +3 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Bris (Barnens rätt i samhället)coreStrategic or Co-development PartnerPartnership to promote children's safety online. Telia supports Bris's national helpline 116 111 (available 24/7), developed anonymous SMS feature for contacting Bris, co-created Mobilkörkortet (Mobile License) educational program for children ages 8-11 and their parents, and published guide 'Ingen föds digital' (Nobody is born digital) for parents. The collaboration was extended in 2023 to continue supporting children and families in the connected life.
• F-SecurecoreTechnology or IntegrationTechnology partnership where F-Secure provides the underlying security technology powering Telia's Trygghetspaketet security service. Includes antivirus, VPN, ID monitoring, and related digital protection capabilities deployed across mobile, tablet, and desktop devices.
• HELP FörsäkringminorImplementation/ SI/ Consulting PartnerPartnership providing legal assistance and insurance services included in Trygghetspaketet. Offers legal advice, psychological support up to 15,000 SEK, income loss coverage up to 15,000 SEK, remaining debt coverage up to 100,000 SEK, and legal protection for disputes up to 2,000,000 SEK in case of ID theft or online harassment.
• Deutsche Telekom, Orange, Telefónica, VodafoneminorStrategic or Co-development PartnerFive European telecom operators jointly launched Eco Rating in June 2021 - a common environmental classification system for mobile phones. The initiative covers 24 countries and evaluates devices on durability, reparability, recyclability, climate efficiency, and resource efficiency using 19 criteria scored 1-100.
• Fossilfritt SverigeminorStrategic or Co-development PartnerTelia accepted the Transport Challenge 2030 organized by Fossilfritt Sverige, committing to fossil-free domestic transport by 2030. The challenge aligns with Telia's environmental goals of zero carbon emissions by 2040. A five-step staircase model was developed for gradually reducing fossil fuel use in transport operations.
• ECPAT Sverige (Techkoalition)minorStrategic or Co-development PartnerTelia participates in ECPAT Sweden's Tech Coalition working against sexual abuse of children online.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Orange: European telecom incumbent offering mobile, fixed broadband, and TV services; co-developer of the Eco Rating initiative with Telia and similar in convergence strategy.
• Deutsche Telekom: European telecom incumbent with mobile, broadband, and TV operations; co-developed the Eco Rating sustainability scheme with Telia and serves a comparable role in its home market as Telia does in Sweden.
• Comcast: U.S. cable/telecom giant offering converged mobile, broadband, and TV bundles under Xfinity Mobile — a useful analog for Telia's convergence strategy, though operating in a different regulatory and competitive environment.
• Telia Company (Parent Group): Parent group operating telecom businesses across the Nordics and Baltics; provides broader geographic diversification context but is not a competitor to Telia Sverige specifically.
• Vodafone: Large European telecom operator with mobile, broadband, and TV; comparable business model and bundled-service offering across multiple European markets.

Direct peers

• Hi3G Access (Three Sverige): Swedish mobile operator competing aggressively on mobile subscription pricing and unlimited-data plans. Overlaps with Telia's mobile core offering and is part of the same converged-services competitive set.
• Bahnhof: Swedish fiber broadband and hosting provider competing in residential broadband. Overlaps with Telia's fiber Bredband service and is a notable independent challenger in the fixed-line segment.
• Telenor Sverige: Direct Swedish mobile and fixed-line competitor offering comparable mobile subscriptions, broadband, and TV services to Swedish households. Competes head-to-head with Telia in both consumer and enterprise segments.
• Tele2 Sverige: Major Swedish telecom operator offering mobile, broadband, and TV services, with strong convergence-bundle positioning. Post-Com Hem merger, it is the closest scaled competitor to Telia across all three core connectivity services.

Others

• Telenor Maritime: Existing partner providing maritime roaming connectivity on Baltic ferries. Not a competitor, but a relevant ecosystem participant enabling Telia's specialized connectivity offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/telia
• YouTubeyoutube.com/telia
• Facebookfacebook.com/telia
• LinkedInlinkedin.com/company/telia
• Instagraminstagram.com/telia

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telia-Contact Center Software Platform ACE