nashville conflict resolution center

What nashville conflict resolution center does

Nashville Conflict Resolution Center (NCRC) is a 501(c)(3) nonprofit founded in 2000 by members of the Nashville Bar Association to provide free, accessible conflict resolution services to low-income individuals across Middle Tennessee. Operating from 50 Vantage Way, Suite 250, Nashville, NCRC delivers three core mediation programs — Family/Parenting Mediation (virtual custody, visitation, and co-parenting plans), Civil Mediation (in-person and remote landlord/tenant, creditor/debtor, and neighbor disputes), and Victim-Offender Mediation (restorative justice for juveniles and adults in partnership with Juvenile Courts, Metro Nashville Police Department, and Warrant Screening) — supplemented by Rule 31 mediator training and a bi-monthly Lunch and Learn CME/CLE program. Service delivery is built on Tennessee Supreme Court Rule 31 listed volunteer mediators, with virtual mediation via video/phone and in-person sessions at county courts across 15 Middle Tennessee counties.

The business model is nonprofit donation- and grant-funded rather than transactional: services are provided at no cost to court-referred participants and on a sliding scale for self-referrals, while revenue is generated through individual and corporate donations, foundation grants (e.g., AAA-ICDR), an annual Mediation Matters Luncheon fundraiser, and a $1,000/year ($83/month) Civil Society membership tier. Distribution is primarily government-mediated through court and police referral partnerships, with secondary direct-to-consumer self-referral and attorney referral channels. FY2025 reported scale metrics include 614 completed mediations, 1,134 mediation hours, 2,067 individuals served, 453 children stabilized, $390K in outstanding debt resolved, a 73% agreement rate, and an annual budget of approximately $660,000.

Name

nashville conflict resolution center

Legal name

Nashville Conflict Resolution Center

Website

https://nashvilleconflict.org

Company type

Private

Founded year

2000

Operating status

Operating

Short description

Nashville Conflict Resolution Center is a 501(c)(3) nonprofit providing family, victim-offender, and civil mediation services free of charge to individuals across 15 Middle Tennessee counties, funded by donations, grants, and a $1,000/year membership tier.

Ownership category

akta.pro rank

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: NCRC operates as a 501(c)(3) nonprofit organization funded primarily through donations from individuals, corporate partners, and foundations. The organization hosts an annual Mediation Matters Luncheon as its largest fundraising event.
2. Grant Funding: NCRC receives grant funding from organizations such as the American Arbitration Association - International Centre for Dispute Resolution (AAA-ICDR) for workshops and program development.
3. Civil Society Membership: Annual membership program at $1,000/year or $83/month for individuals dedicated to supporting access to justice and community mediation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Nashville Conflict Resolution Center (NCRC) delivers free community mediation services across three core programs—civil mediation (landlord/tenant, neighbor, creditor/debtor disputes), family/parenting mediation (custody and parenting plans), and victim-offender mediation (restorative justice for juveniles and adults). It also offers Rule 31 mediator training courses and free Lunch and Learn continuing-education sessions, all delivered by trained volunteer mediators across 15 Middle Tennessee counties.

Product overview

Nashville Conflict Resolution Center (NCRC) offers community mediation services through three core programs: Family/Parenting Mediation (virtual sessions for custody and parenting plans), Civil Mediation (in-person and remote sessions for landlord/tenant and creditor/debtor disputes), and Victim-Offender Mediation (restorative justice for juveniles and adults). The organization supplements these services with education offerings including Rule 31 mediator training and Lunch and Learn continuing education sessions. NCRC operates as a single-service nonprofit focused exclusively on accessible conflict resolution, with no modular platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Family/Parenting Mediation Virtual mediation service for parents and guardians working through custody, visitation, parenting plan modifications, and co-parenting disputes. Helps establish realistic parenting agreements that protect children from conflict.
• Civil Mediation In-person and remote mediation for landlord/tenant disputes, neighbor conflicts, creditor/debtor matters, and other general civil cases referred by Davidson, Warren, and Sumner County courts.
• Victim-Offender Mediation Restorative justice mediation program addressing harassment, bullying, minor assault, and vandalism for both juveniles and adults, including partnerships with Juvenile Courts, Adult Warrant Screening, and Metro Nashville Police Department.
• Mediation Training Rule 31 mediator training programs including the 40-hour general civil mediation and 46-hour family mediation courses required for TN Rule 31 mediator listing.
• Lunch and Learn Free continuing education sessions held six times per year (every other month) on Tuesdays at noon via Zoom, providing CME and CLE credits for mediators and legal professionals.
• Eviction Right to Counsel Program Pilot program providing free legal services and education to low-income Metro Nashville residents facing eviction, including legal advice, advocacy, landlord-tenant mediation, and full court representation. A collaboration with Legal Aid Society, Conexión Américas, and Nashville Hispanic Bar Association.

Quantifiable outcome

• 73% agreement rate across all mediation cases
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Warrant ScreeningcoreStrategic or Co-development PartnerPartnership with Warrant Screening to provide courts with Adult Victim-Offender mediations for cases including assault, damages, disorderly, employment, neighbor conflicts, and theft.
• Juvenile CourtscoreStrategic or Co-development PartnerPartnership with Juvenile Courts using a restorative justice model to provide Victim-Offender mediations that empower juvenile defendants and their victims to create their own solutions within conflict.
• Metro Nashville Police DepartmentcoreStrategic or Co-development PartnerPartnership with Metro Nashville Police Department provides mediations between police officers to allow for Conflict Dissolution, creating a safe place to discuss and work through conflict issues.
• Legal Aid Society of Middle Tennessee and the CumberlandscoreStrategic or Co-development PartnerPartner in the Eviction Right to Counsel (ERTC) program providing free legal services and education to low-income Metro Nashville residents facing eviction, including landlord-tenant mediation.
• Conexión AméricascoreStrategic or Co-development PartnerPartner in the Eviction Right to Counsel (ERTC) program providing free legal services and education to low-income Metro Nashville residents.
• Nashville Hispanic Bar AssociationcoreStrategic or Co-development PartnerPartner in the Eviction Right to Counsel (ERTC) program providing free legal services and education to low-income Metro Nashville residents.
• Legal Aid SocietyminorOthersLegal Aid Society provides helpful guides on rights and responsibilities as a renter for those navigating civil mediation cases.
• Tennessee Alliance for Legal Services (TALS)minorOthersTALS is suggested as a resource for those in need of legal advice related to mediation cases.
• Nashville Hispanic Bar AssociationminorOthersContact for free legal counsel referral for those navigating civil mediation cases.
• Tennessee Community Mediation Centers NetworkcoreStrategic or Co-development PartnerCollaborative network including Nashville Conflict Resolution Center, Community Mediation Center (Knoxville), Mid-South Community Justice & Mediation Center (Memphis), Community Mediation Services (Anderson County), The Community Mediation Center (Colombia), and Chattanooga. These centers exchange ideas, share best practices, and collaborate on training and resources for community mediation.

Scale indicators13 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Community Mediation Center (Knoxville): Knoxville-based community mediation center that is part of the same Tennessee Community Mediation Centers Network as NCRC. Directly comparable nonprofit model offering free civil and family mediation under Rule 31-listed mediators.
• Mid-South Community Justice & Mediation Center (Memphis): Memphis-based community mediation center collaborating with NCRC in the statewide network. Operates an analogous nonprofit mediation model serving low-income populations across West Tennessee.
• Community Mediation Services (Anderson County): Anderson County community mediation center that is part of the same Tennessee network as NCRC. Directly comparable in mission, scope, and reliance on court referrals for civil mediation caseloads.
• The Community Mediation Center (Columbia, TN): Columbia, TN community mediation center and Tennessee network partner with a nonprofit model and service mix (civil, family, victim-offender) closely aligned to NCRC's programs.
• Chattanooga Community Mediation Center: Chattanooga-based community mediation center collaborating with NCRC in the statewide network. Offers comparable free or low-cost mediation services driven by court referrals and trained volunteers.

Emerging players

• Legal Aid Society of Middle Tennessee and the Cumberlands: Regional legal aid nonprofit partnering with NCRC on the Eviction Right to Counsel pilot. Comparable in serving low-income Tennesseans with civil legal needs, but focuses on full legal representation while NCRC focuses on mediation.
• Tennessee Alliance for Legal Services (TALS): Statewide alliance supporting civil legal aid providers in Tennessee. Directly comparable in mission around access to justice, with NCRC acting as a resource referral partner for mediation cases.

Broad incumbents

• JAMS (Judicial Arbitration and Mediation Services): National private ADR provider offering mediation, arbitration, and other dispute resolution services. Operates broadly in the same dispute resolution market as NCRC but serves a fee-paying, typically higher-income clientele.
• American Arbitration Association: Established nonprofit ADR organization offering arbitration and mediation services nationally. Comparable in mission focus on alternative dispute resolution but operates at a much larger scale and serves commercial clients.

Others

• Mediate.com: Online mediation information and provider directory platform serving as an enabling ecosystem for community mediation. Adjacent to NCRC's model by helping mediate parties find trained mediators and training resources.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/nashville-conflict-resolution-center

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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