local it pro

What local it pro does

Local IT Pro is a privately-held, owner-led managed IT services provider headquartered in Salt Lake City, Utah, founded in 2012 by Scott Watson to deliver IT security, networking, helpdesk support, and hardware/software procurement to small businesses in the Salt Lake, Weber, and Davis County region. The company's core product, Basic Security Services, is a per-device monthly recurring managed service bundling industry-standard asset management and monitoring, business-grade antivirus, scheduled Windows patch management, 3-2-1 off-site disaster recovery, firewall and network equipment management, and recurring Virtual CTO consultation visits. Supporting offerings — Helpdesk Services billed in quarter-hour increments, Scheduled Visits, per-project or hourly Project Services, Hardware and Software Procurement, Cloud Services setup across Microsoft 365, Google Workspace, and Dropbox, and Server Room Cleanup — extend the service surface as add-ons to the security baseline.

The business runs on a hybrid pricing model that keeps the recurring per-device monthly fee low and bills professional services on an as-needed hourly basis, deliberately avoiding the "unlimited" helpdesk bundles that carry fine-print exclusions. Go-to-market is sales-led and community-led in equal part: customer acquisition has been entirely referral-driven since founding, supplemented by a direct phone-based sales motion offering free quotes and a formal referral incentive program for new Basic Security Services customers. Distribution is regional and owner-centric, with certified partnerships with Dell, Microsoft, Google Workspace, and Dropbox for Business supporting both procurement and service delivery. Documented customer relationships include Furst Construction (15 years), KeyX Financial (10 years), and Intermountain Surgical (multi-year), spanning construction, financial services, and healthcare SMBs.

Name

local it pro

Legal name

Local IT Pro

Website

https://localitpro.com

Company type

Private

Founded year

2012

Operating status

Operating

Short description

Local IT Pro is an owner-led managed IT services firm in Salt Lake City, Utah, providing per-device security monitoring, helpdesk support, networking, and procurement to small businesses in construction, financial services, and healthcare across the Salt Lake metro region since 2012.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAAACAA

IT Service Desk & End-User Support (L1/L2)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAEADAL

Data Security & Privacy Managed Services (DLP/Encryption)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)

SECONDARYHDABANAA

Data Center Operations & Managed Services (Remote Hands, NOC/SOC)

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Data Center Operations & Management

Keywords

• Managed IT services
• IT security management
• Network management services
• Helpdesk support
• Small business IT consulting

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Basic Security Services (Managed Services): Monthly recurring revenue from per-device security services including asset management, antivirus, patch management, disaster recovery, networking equipment management, and virtual CTO visits. Priced at a simple per device rate with predictable monthly billing.
2. Helpdesk Services: Hourly billed professional services for IT support not covered by basic security services. Billed in quarter-hour increments with 1-hour minimum for on-site visits. Covers computer replacements, server replacements, network upgrades, email setup, cloud services, end-user training, and questions.
3. Project Services: One-time project work priced per-project or at hourly rates depending on project scope. Includes server room cleanup, network upgrades, and infrastructure projects.
4. Hardware & Software Procurement: Procurement assistance for hardware and software from vendor partnerships, helping customers purchase right-sized equipment to avoid over/under purchasing issues.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels1 record

Core offering

Local IT Pro delivers managed IT security, networking, and support services to small businesses in the greater Salt Lake City area. Its flagship Basic Security Services offering is a monthly per-device subscription that bundles asset management, business-grade antivirus, scheduled Windows patch management, 3-2-1 off-site backups, business-grade firewall/network management, and Virtual CTO consultations. Supplemental on-demand services include hourly helpdesk support, scheduled on-site visits, project work, hardware and software procurement, cloud services setup (Google Workspace, Microsoft 365, Dropbox), and server room cleanup.

Product overview

Local IT Pro offers a single unified managed IT services offering anchored by its Basic Security Services product—a monthly per-device service providing foundational IT security including asset management, antivirus deployment, patch management, disaster recovery, firewall management, and virtual CTO consultations. Additional service modules including Helpdesk Services, Scheduled Visits, Projects, Hardware & Software Procurement, Cloud Services, and Server Room Cleanup are available as add-ons and supplementary offerings that complement the core security baseline. The company specializes exclusively in small business infrastructure and Microsoft Windows environments.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 15-year relationship with Furst Construction indicating high customer retention and satisfaction
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• DellcoreTechnology or IntegrationRegistered Dell Partner. Assists with procuring Dell hardware and leverages Dell warranty expiration tracking in Virtual CTO services. Strategic partnership for hardware procurement and equipment lifecycle management.
• MicrosoftcoreTechnology or IntegrationCertified Microsoft Partner with expertise in Microsoft 365, Teams, SharePoint, and OneDrive. Provides cloud services implementation and support for Microsoft ecosystem.
• Google WorkspacecoreTechnology or IntegrationCertified partner for Google Workspace cloud services including email, file sharing, and collaboration tools. Provides implementation and support services for Google Workspace customers.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• CMIT Solutions: National franchise-style managed IT services provider focused on small and midsize businesses with a multi-state footprint, offering managed security, helpdesk, and cloud services. Directly comparable in offering mix and target customer to Local IT Pro, though CMIT operates at vastly greater scale.
• Kelser Corporation: Managed IT and cybersecurity services firm serving small and mid-sized businesses in the Northeast US with similar per-device pricing models and high-touch support. Comparable in customer segment (SMBs lacking internal IT) and core managed services product.
• Thrive: Next-gen managed services provider delivering managed IT, cybersecurity, and cloud services to SMB and mid-market customers. Overlap with Local IT Pro in security bundle, helpdesk, and cloud services, though serving a wider geographic area.
• Be Structured Technology Group: Los Angeles-based managed IT services provider targeting small and midsize businesses with managed security, helpdesk support, and cloud services. Comparable to Local IT Pro in service portfolio and SMB focus, serving a different regional market.
• TekStream IT: Regional managed IT services provider offering managed security, cloud, and helpdesk support to SMBs in the US Southeast. Directly comparable business model and product mix to Local IT Pro.
• Dataprise: US managed IT services provider delivering managed security, helpdesk, cloud, and consulting to small and mid-market organizations. Comparable in core managed services stack and SMB customer orientation, but with broader geographic reach.
• Cerdant Technology Solutions: Ohio-based managed IT services and cybersecurity firm focused on small and mid-sized businesses with managed security, helpdesk, and cloud offerings. Directly comparable in target segment and product stack.

Broad incumbents

• Iron Mountain: Global information management firm whose Iron Mountain Data Protection and IT services arm offers managed backup, security, and IT services to enterprises and SMBs. Comparable in security, backup, and lifecycle management offerings but as a much larger incumbent.

Regional players

• Netstar: UK-based managed IT services provider offering managed support, security, and cloud services to small and midsize businesses. Comparable service portfolio to Local IT Pro but operating in a different geography.

Others

• ConnectWise (Asio): Provider of professional services automation, RMM, security, and business management platforms widely used by MSPs like Local IT Pro to deliver managed services. An enabling ecosystem participant rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about local it pro