integravox
IntegraVox is a bootstrapped California systems integrator that designs, builds, and supports IVR and computer-telephony solutions — chiefly JuryPhone, JuryNet, and EZAccess — for U.S. public-sector courts and jury administration systems, anchored by the Los Angeles County Superior Court and other county-level JURY+ deployments.
- Company typePrivate
- Founded1996
- HeadquartersLa Habra Heights, United States
- Headcount—
- GTM typeB2B
- OfferingSoftware
What integravox does
IntegraVox, LLC is a privately held California computer-telephony systems integrator founded in 1996 by Donald Tilley and Anthony Wicher, both formerly of the Los Angeles Superior Court Juror Services team. The company designs, develops, and supports Interactive Voice Response (IVR) systems, computer telephony integration (CTI), and contact-center solutions, with a primary focus on U.S. public-sector court operations and, in particular, jury administration. Its flagship products — JuryPhone (IVR), JuryNet (web response), and EZAccess (a development wrapper) — are built specifically to integrate with Jury Systems Inc.'s JURY+ Next Generation jury administration software, and the firm also delivers custom speech-recognition applications using Nuance Open Speech Recognizer across InterVoice/Convergys, Cisco Customer Voice Portal (CVP), and Syntellect CT-ADE platforms.
IntegraVox monetizes primarily through custom, project-based professional services: system design and development, platform migration, CTI integration, outbound call-center campaign management, and ongoing helpdesk support. Pricing is quote-based and not publicly disclosed, with engagements typically structured as multi-year contracts. The go-to-market is consultative and sales-led, combining direct engagement with government entities (Superior Courts, county and state courts) and channel referrals from technology partners including Jury Systems Inc., HostBridge, Acclaim Telecom, Convergys/InterVoice, Cisco, and Syntellect. Notable customers include the Los Angeles County Superior Court (anchor deployment handling 600,000+ juror calls per month), Educational Credit Management Corporation (ECMC), Placer and Tuolumne County Superior Courts, and Lake County, Florida Circuit and County Court.
Operationally, IntegraVox is a small, bootstrapped engineering consortium without disclosed external funding, parent company, or acquisition history. Its website reflects activity through 2013, and the most recent dated public milestones (ECMC Cisco IVR migration, 2011-2012) suggest a stable but low-velocity niche operator rather than a scaling technology vendor. Core competencies sit in legacy IVR/CTI integration, mainframe-to-web bridging, and speech-enabled self-service for jury workflows, with no disclosed proprietary AI/ML capabilities beyond the use of third-party speech recognition.
integravox firmographics
Firmographics- Name
- integravox
- Legal name
- IntegraVox, LLC
- Website
- https://integravox.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Short description
- IntegraVox is a bootstrapped California systems integrator that designs, builds, and supports IVR and computer-telephony solutions — chiefly JuryPhone, JuryNet, and EZAccess — for U.S. public-sector courts and jury administration systems, anchored by the Los Angeles County Superior Court and other county-level JURY+ deployments.
- Ownership category
- akta.pro rank
integravox industry classification
Industry- Product category
- Court Contact Center Solutions
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industry
- System Integration & Connectors (BPAMAOAC)
Keywords
Where integravox is headquartered
LocationHeadquarters
- HQ city
- La Habra Heights
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
integravox business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- IVR System Design and Development: Custom design and development of interactive voice response systems for touchtone and speech-enabled applications. Services include hardware/software configuration and business application programming.
- System Integration and Support Services: Computer telephony integration, outbound call center support, system upgrades, troubleshooting and helpdesk services for legacy InterVoice/Cisco/Syntellect platforms.
- Speech Recognition Development: Custom speech recognition system development using Nuance Open Speech Recognizer, built using industry best practices.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom project-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
integravox product offering
Product offeringCore offering
IntegraVox designs, develops, and integrates Interactive Voice Response (IVR) systems, web response systems, and computer telephony integration solutions primarily for public sector contact centers, with a particular emphasis on court operations. The company sells three proprietary products—JuryPhone (IVR), JuryNet (web response), and EZAccess (ActiveX development wrapper)—that are purpose-built to integrate with Jury Systems, Inc.'s JURY+ Next Generation jury administration software, alongside professional integration and support services for legacy IVR platforms.
Product overview
IntegraVox offers a portfolio of voice and web response products designed specifically for jury administration systems. The core offering consists of three integrated products: JuryPhone (IVR system), JuryNet (web response system), and EZAccess (development wrapper). JuryPhone and JuryNet share a common database and are designed to work exclusively with Jury Systems, Inc.'s JURY+ Next Generation jury administration software, providing jurors with automated reporting instructions, postponement capabilities, and information access via both telephone and web channels.
Differentiator
Problem solved
Functional benefit
Brands
- JuryPhone: Full-function Interactive Voice Response (IVR) system designed specifically to work with JSI's JURY+ Next Generation product, providing jurors with reporting instructions, service postponement, and call transfer capabilities.
- JuryNet
- EZAccess
Products and services
- JuryPhone A full-function Interactive Voice Response (IVR) system designed specifically to work with JSI's JURY+ Next Generation jury administration software. Provides jurors with automated reporting instructions, service postponement capabilities, and call transfer with screen-pop functionality for court jury operations.
- JuryNet A comprehensive interactive web response system that extends JuryPhone functionality to the web, fully integrated with the JURYPhone database. Allows jurors to access reporting instructions, postpone service, fill out juror affidavits online, and access general jury service information through a web browser.
- EZAccess An ActiveX-compliant wrapper for the JURY+ Access DLL that simplifies programming against Jury Systems, Inc.'s JURY+ Next Generation Access Module. Translates non-object-oriented DLL output into properties and methods accessible to object-oriented web development environments (Java, C++, .Net).
Quantifiable outcome
- 20% reduction in traffic court failure to appear rates
- +5 more outcomes
Companies that use integravox
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles2 records
integravox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature5 records
integravox partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Jury Systems Inc. (JSI)coreLong-standing strategic partnership with Jury Systems Inc. to develop and distribute JuryPhone IVR and JuryNet web response products specifically designed for JURY+ Next Generation jury administration software. The partnership began with the world's first Jury Administration voice response system in 1995.
- HostBridgecorePartnership to implement Los Angeles Superior Court web portal application. HostBridge technology retrieves and updates data from the Court's legacy CIC Jury Management system using XML, SOAP/WSDL, REST, JSON, and XPath protocols.
- Convergys/InterVoicecoreExtensive experience developing touchtone and speech-enabled IVR applications for the InterVoice/Convergys environment. Provides application development, system upgrades, and troubleshooting support for legacy InterVoice systems.
- Cisco SystemscoreBuilds and deploys IVR solutions using Cisco Customer Voice Portal (CVP) platform for organizations hosting applications outside the Convergys environment.
- Syntellect, Inc.coreUses Syntellect CT-ADE (Computer Telephony Application Development Environment) and Communication Portal products to host touchtone and speech-enabled voice response applications on Dialogic-based IVR servers.
- GC ServicesminorCollection agency partner for Los Angeles Superior Court traffic court reminder system. Provides daily data files with defendant information and receives results files back showing contact status.
- Enterprise Integration GroupminorTeamed with Enterprise Integration Group to develop call center solutions for private sector organizations.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
integravox competitors and assessment
Company assessmentBroad incumbents
- Five9: Cloud-native contact center as a service (CCaaS) provider increasingly serving government and public sector clients. Represents the modern, cloud-based alternative to the legacy IVR platforms IntegraVox specializes in.
- Avaya: Legacy enterprise communications and contact center vendor with deep installed base in government. Comparable as a broad incumbent whose IVR and contact center technology intersects with IntegraVox's integration and modernization practice.
- Genesys: Large enterprise contact center platform vendor offering IVR, routing, and orchestration capabilities that overlap with IntegraVox's integration work. Differs in being a horizontal CCaaS incumbent rather than a vertical specialist, but competes for similar government contact center modernization budgets.
- NICE (inContact / CXone): Major CCaaS and contact center analytics vendor with significant public sector footprint. Competes for the same modernization and IVR modernization dollars that IntegraVox targets, particularly around speech-enabled self-service.
- Cisco Systems (Webex Contact Center / CVP): Provider of the Cisco Customer Voice Portal (CVP) IVR platform that IntegraVox develops and supports. Comparable as the underlying platform vendor whose ecosystem IntegraVox operates within for IVR application development and modernization.
- Convergys (now Concentrix + Synnex): Owner of the legacy InterVoice IVR platform that IntegraVox has extensive experience supporting. Comparable as the platform vendor whose installed base drives a meaningful portion of IntegraVox's modernization services.
Others
- Nuance Communications (Microsoft): Provider of the Nuance Open Speech Recognizer that IntegraVox uses to build speech-enabled IVR applications. Comparable as an enabling technology supplier within IntegraVox's speech recognition development practice.
Emerging players
- Twilio: Cloud communications platform whose programmable APIs are increasingly used by governments to build custom IVR and notification systems. Represents the developer-led, cloud-native alternative to IntegraVox's traditional IVR integration model.
- Granicus: Government experience and digital services platform that increasingly touches court and civic workflows. Comparable as a SaaS-era government technology vendor competing for modernization budgets that historically funded firms like IntegraVox.
Direct peers
- Jury Systems Incorporated (JSI): The producer of JURY+ Next Generation jury administration software that IntegraVox's products are designed to integrate with. JSI is both a strategic partner and the closest comparable firm given shared domain focus on jury administration and overlapping sales motion to county courts.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
integravox social profiles
Digital presenceintegravox financial estimates
Financial estimateRevenue estimate
Valuation estimate
integravox leadership team
Management profileNumber of profiles
Profiles2 records
integravox funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
integravox M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about integravox
What does integravox do?
IntegraVox designs, develops, and integrates Interactive Voice Response (IVR) systems, web response systems, and computer telephony integration solutions primarily for public sector contact centers, with a particular emphasis on court operations. The company sells three proprietary products—JuryPhone (IVR), JuryNet (web response), and EZAccess (ActiveX development wrapper)—that are purpose-built to integrate with Jury Systems, Inc.'s JURY+ Next Generation jury administration software, alongside professional integration and support services for legacy IVR platforms.
Is integravox a public or private company?
integravox is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was integravox founded?
integravox was founded in 1996.
Where is integravox based?
integravox is headquartered in La Habra Heights, United States, in the North America region.
How does integravox make money?
Three revenue lines are on record. IVR System Design and Development is the primary driver. The others are system Integration and Support Services and speech Recognition Development.
Who are integravox's main competitors?
Broad incumbents on record are Five9, Avaya, Genesys, NICE (inContact / CXone), Cisco Systems (Webex Contact Center / CVP) and Convergys (now Concentrix + Synnex). Nuance Communications (Microsoft) is listed as an others. Emerging players are Twilio and Granicus. Jury Systems Incorporated (JSI) is listed as a direct peer.
Does integravox have an API?
No public API is recorded for integravox.
What industry is integravox in?
integravox's product category is Court Contact Center Solutions. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of BPAMAOAC, System Integration & Connectors. Its NAICS code is 541512 and its SIC code is 7385.