online care anywhere

What online care anywhere does

Doctor On Demand by Included Health, Inc. — the entity associated with the input record for "online care anywhere" — operates a virtual telehealth platform that delivers on-demand access to board-certified physicians, nurse practitioners, therapists, and psychiatrists via live video visits on smartphones, tablets, and computers. Founded in 2013 and headquartered in San Francisco, the platform serves individual consumers, employer-sponsored populations, Medicare beneficiaries, Medicaid managed-care members, and military health plan beneficiaries across the United States. Its product surface spans 24/7 urgent care, virtual primary care, online therapy and psychiatry, dermatology consultations, prescription management, doctor's notes, and expert medical opinions, with integrated electronic lab ordering to LabCorp and Quest Diagnostics and electronic prescribing to in-network pharmacies.

The underlying technology is a HIPAA-compliant live video consultation platform supported by encrypted servers and databases, HITRUST CSF certification, NCQA and URAC accreditation, and LegitScript verification. The mobile app is rated 4.9 out of 5 by over 150,000 reviewers across iOS and Android, and the platform reports on-demand urgent care wait times of ten minutes or less, with UnitedHealthcare members typically connecting in under five minutes. Google Meet is used as an adjunct channel for ASL interpretation and language translation visits. No public developer API, SDK, or webhook offerings were identified in the available source material.

The business model combines direct per-visit self-pay pricing ($99 for urgent care, $134–$184 for therapy, $299 for an initial psychiatry evaluation) with insurance reimbursement and employer health-benefit contracts. Through partnerships with Blue Cross and Blue Shield of Minnesota, UnitedHealthcare, Humana, TRICARE, Harvard Pilgrim Health Care, CDPHP, Regence BlueCross BlueShield, SCAN Health Plan, Surest, and major employers including Walmart — where Doctor On Demand is provided at $0 copay to associates and covered dependents — the service is positioned as a covered benefit for over 98 million Americans. In 2022, Doctor On Demand merged with Grand Rounds to form Included Health, and currently operates as a subsidiary of that combined entity.

Name

online care anywhere

Legal name

Doctor On Demand by Included Health, Inc.

Website

https://onlinecareanywheremn.com

Company type

Private

Founded year

2013

Operating status

Operating

Short description

Doctor On Demand by Included Health provides on-demand telehealth visits with board-certified clinicians via a HIPAA-compliant video platform, serving over 98 million Americans through major health plans and employers including Walmart, UnitedHealthcare, Humana, and TRICARE.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

Keywords

• Telehealth services
• Virtual primary care
• Online urgent care
• Mental health services
• On-demand doctor visits

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Per-Visit Fees (Self-Pay): Patients without insurance coverage pay per-visit fees ranging from $99 for urgent care consultations to $299 for initial psychiatry consultations. No subscription or membership fee required.
2. Insurance Reimbursement: Doctor On Demand works with leading health plans and employers. For insured patients, visit costs vary from $0 to approximately $59 depending on the plan and service type. The company serves as a covered benefit through participating insurance.
3. Employer Health Benefits: Virtual care offered as an employee benefit through major employers. Many employers provide the service at $0 copay to employees and covered dependents.
4. Medicare Coverage: Medicare Part B covers Doctor On Demand visits for eligible beneficiaries. Copays may be waived for Medicare Part B beneficiaries during public health emergencies.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels4 records

Core offering

Online Care Anywhere provides on-demand telehealth visits with clinicians for routine non-emergency medical conditions. The service delivers 24/7 virtual care via live video visits on smartphones, tablets, and computers, including urgent care, virtual primary care, mental health therapy, and psychiatry. Patients can register directly or access the service as a covered benefit through partnered health plans and employers.

Product overview

Doctor On Demand is a telehealth platform offering a unified suite of virtual care services. The core platform provides 24/7 access to board-certified clinicians via live video visits. The main service lines include Virtual Primary Care (ongoing primary care with annual checkups, chronic condition management, and preventive services), Urgent Care (on-demand treatment for acute non-emergency conditions), and Mental Health (Online Therapy with psychologists and Online Psychiatry with psychiatrists). Additional services include Online Skin Care for dermatology consultations, Doctor's Note for work/school documentation, Online Prescriptions for medication management and refills, and Expert Medical Opinion for second opinions from specialists. The platform integrates with LabCorp and Quest Diagnostics for lab testing and connects to patients' in-network pharmacies for prescription fulfillment. Services are accessible via iOS and Android mobile apps and web browser.

Differentiator

Problem solved

Functional benefit

Products and services

• Doctor On Demand Telehealth Platform Virtual telehealth platform providing 24/7 access to board-certified doctors, nurse practitioners, therapists, and psychiatrists via live video visits on smartphone, tablet, or computer. Available to individual consumers directly and as a covered benefit through partnered health plans and employers.
• Virtual Primary Care Ongoing virtual primary care for adults and pediatric members including annual check-ups (18 years and older), lab and screenings, chronic condition management (high cholesterol, asthma, diabetes, high blood pressure, weight management), everyday care, prescriptions and refills, imaging and specialist referrals, men's and women's health, HIV testing and prevention guidance, immunization plans, smoking cessation, and childhood development counseling. Includes evening and weekend appointments.
• Urgent Care On-demand and scheduled virtual visits for acute, non-emergency medical conditions available 24/7/365, including cold and flu, coughs and bronchitis, COVID-19, respiratory infections, nausea and vomiting, skin conditions (acne, cellulitis, rashes, sunburn), allergies (seasonal, eye inflammation, allergic sinusitis, hives), UTIs, headaches, IBS, joint pain, sinus infections, pneumonia, conjunctivitis, vaginal and yeast infections, and fevers. Typically with same-day prescriptions.
• Mental Health Virtual behavioral health services including online therapy with psychologists and online psychiatry with psychiatrists, covering anxiety, stress, depression, PTSD, youth mental health concerns, trauma and loss, bipolar disorder, relationship issues, and grief.
• Online Psychiatry Virtual psychiatric evaluations and medication management with board-certified psychiatrists, available by appointment. Pricing for self-pay patients: $299 for initial 45-minute consultation; $129 for 15-minute follow-up.
• Online Therapy Virtual counseling with licensed psychologists and therapists using evidence-based approaches such as CBT, DBT, and other therapeutic modalities. Pricing for self-pay patients: $134 for 25-minute consultation; $184 for 50-minute consultation.
• Online Skin Care Virtual dermatology consultations for skin conditions including acne, cold sores, eczema, and viral rashes.
• Doctor's Note Work and school excuse notes provided by clinicians during virtual visits upon clinical appropriateness.
• Online Prescriptions Prescription management including refills and new prescriptions sent electronically to the patient's preferred in-network pharmacy for pickup.
• Expert Medical Opinion Expert second medical opinion service connecting patients with leading specialists at top medical institutions for confident care decisions.

Quantifiable outcome

• 90% of common ER complaints can be treated online
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• Blue Cross and Blue Shield of MinnesotacoreChannel Partner/ Reseller/ DistributorDoctor On Demand provides virtual primary care, urgent care, and mental health services for Blue Cross and Blue Shield of Minnesota members. The partnership offers members access to $0-$59 copay telehealth visits depending on the specific plan.
• UnitedHealthcarecoreChannel Partner/ Reseller/ DistributorUHC members have 24/7 access to virtual urgent care for as low as $0. Medical visits range $0-$54, therapy $0-$119, psychiatry $0-$229 depending on coverage.
• WalmartcoreChannel Partner/ Reseller/ DistributorWalmart provides Doctor On Demand as a $0 benefit for associates and covered dependents on Associate Medical Plans. Includes urgent care, primary care, therapy, and psychiatry at no copay or deductible.
• HumanacoreChannel Partner/ Reseller/ DistributorHumana Healthy Horizons plans include Doctor On Demand telehealth services in Ohio, Virginia, and South Carolina. Medical visits covered at $0 copay.
• TRICAREcoreChannel Partner/ Reseller/ DistributorTRICARE East and TRICARE West military health plan beneficiaries have access to Doctor On Demand telehealth services.
• Harvard Pilgrim Health CaremajorChannel Partner/ Reseller/ DistributorHarvard Pilgrim Health Care members have access to Doctor On Demand virtual care services as part of their health benefits.
• CDPHPmajorChannel Partner/ Reseller/ DistributorCDPHP health plan partnership providing telehealth access with costs ranging $0-$65 for medical, $0-$152 for therapy, and $0-$276 for psychiatry.
• Regence BlueCrossBlueShieldmajorChannel Partner/ Reseller/ DistributorRegence BlueShield members in Idaho, Oregon, Utah, and Washington have access to Doctor On Demand services.
• SCAN Health PlanmajorChannel Partner/ Reseller/ DistributorSCAN Health Plan members access Doctor On Demand with medical visits up to $54, therapy up to $119, and psychiatry up to $229.
• SurestmajorChannel Partner/ Reseller/ DistributorSurest plan members access Doctor On Demand with low cost shares: medical $0-$38, therapy $0-$50, psychiatry $0-$50.
• LabCorpcoreTechnology or IntegrationLab orders from Doctor On Demand providers are sent electronically to LabCorp locations for patient convenience.
• Quest DiagnosticscoreTechnology or IntegrationLab orders from Doctor On Demand providers are sent electronically to Quest Diagnostics locations for patient convenience.

Scale indicators6 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Teladoc Health: Teladoc Health is the largest U.S. virtual care platform offering 24/7 on-demand urgent care, primary care, and mental health services through payer and employer channels—directly overlapping Doctor On Demand's core offering, customer base, and B2B2C distribution model.
• Amwell: Amwell operates a telehealth platform serving health plans, employers, and health systems with urgent, behavioral, and chronic care—matching Doctor On Demand's payer/employer go-to-market and integrated virtual care suite.
• Hims & Hers Health: Hims & Hers offers direct-to-consumer virtual primary care, mental health, and prescription services—a comparable DTC virtual care platform competing for the same consumer telehealth wallet, especially in primary care and behavioral health.
• Talkspace: Talkspace is a virtual behavioral health platform providing online therapy and psychiatry via employer and payer partnerships, directly competing with Doctor On Demand's mental health service line.
• PlushCare (Accolade): PlushCare provides online primary care and mental health visits via a direct-to-consumer model with insurance billing, closely mirroring Doctor On Demand's urgent/primary care offering and customer experience.
• MDLive (Evernorth/Cigna): MDLive is a telehealth platform offering virtual primary care, urgent care, and behavioral health through health plan sponsorships, including Cigna—directly competing for the same payer-embedded distribution channel.

Emerging players

• K Health: K Health is an AI-powered virtual primary care provider offering affordable DTC urgent and chronic care—competing in the same primary care and urgent care categories with a tech-forward, lower-cost positioning.
• Cerebral: Cerebral is a virtual mental health provider offering therapy and psychiatry via subscription—an emerging DTC and payer-channel competitor specifically targeting the same behavioral health segment as Doctor On Demand's mental health vertical.

Broad incumbents

• Amazon Clinic: Amazon Clinic is a direct-to-consumer virtual care marketplace for common conditions, leveraging Amazon's consumer reach to compete with Doctor On Demand in the on-demand urgent care category.
• One Medical (Amazon): One Medical is a membership-based primary care platform with virtual and in-person services, now owned by Amazon—competing for employer-sponsored primary care relationships and overlapping with Doctor On Demand's virtual primary care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/included-health

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about online care anywhere