Christian County Emergency Services

What Christian County Emergency Services does

Christian County Emergency Services (CCES) is a government Public Safety Answering Point (PSAP) and Emergency Communications Center serving Christian County, Missouri. Founded in 2011 following a 2009 voter-approved quarter-cent sales tax initiative, CCES operates 24/7/365 as the sole PSAP for a 564-square-mile service area covering more than 93,000 residents. The organization handles nearly 32,000 9-1-1 calls, 50,000 administrative calls, and more than 105,000 total calls for service annually. It provides central dispatch for seven law enforcement agencies (including the Christian County Sheriff's Office and municipal police departments) and seven fire protection districts, plus secondary dispatch for state and local agencies and EMS coordination with Cox Health and the Christian County Ambulance District.

CCES's underlying technology stack consists of Computer-Aided Dispatch (CAD) systems, mapping programs, state and federal database integrations, and radio equipment — standard public-safety communications infrastructure with no disclosed AI/ML components. The organization is governed by a seven-member Board of Directors appointed under Missouri Revised Statute 190.335, with statutory representation from fire districts, ambulance districts, the sheriff's office, municipal police, and emergency management. Operations are supported by an 11–50 employee base including dispatchers, an IT/Systems/GIS manager, training manager and coordinator, operations supervisors, and an interim executive director.

CCES is a non-profit, tax-funded government entity with no commercial revenue model: its operating budget is financed through the voter-approved 1/4 cent sales tax, and no fees are charged to residents or partner agencies for service. Public education, employment recruitment, and a website (cces911.org) serve as its primary external-facing channels. The organization is not privately held, not venture-backed, and has no parent company.

Name

Christian County Emergency Services

Legal name

Christian County Emergency Services

Website

https://cces911.org

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Christian County Emergency Services is the sole 9-1-1 Public Safety Answering Point and Emergency Communications Center for Christian County, Missouri, providing central dispatch for seven law enforcement agencies and seven fire districts serving 93,000+ residents, funded by a voter-approved sales tax.

Ownership category

akta.pro rank

Product category

Emergency Communications and Public Safety Dispatch

NAICS

Fire Protection (922160), Police Protection (922120)

SIC

Services-Business Services, Nec (7389)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

Keywords

• Emergency dispatch services
• Public safety answering point
• 9-1-1 call center
• Emergency communications
• Law enforcement dispatch

Headquarters

HQ city

Ozark

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Tax Revenue: Funded through a voter-approved quarter (1/4) cent sales tax initiative passed in 2009, replacing traditional landline fees. As a government emergency services organization, revenue comes from public tax funding rather than direct customer payments.

Distribution channels2 records

Marketing channels3 records

Core offering

Christian County Emergency Services operates as the sole Public Safety Answering Point (PSAP) for Christian County, Missouri, providing 24/7/365 emergency 9-1-1 call answering, public safety radio dispatch, and emergency telecommunications for residents and first-responder agencies. The center coordinates response across a 564-square-mile service area, dispatching for seven law enforcement agencies and seven fire protection districts while processing over 105,000 calls per year.

Product overview

Christian County Emergency Services (CCES) operates as the sole Public Safety Answering Point (PSAP) and Emergency Communications Center (ECC) for Christian County, Missouri. The organization provides 9-1-1 and non-emergency call-taking services, central dispatch for seven law enforcement agencies and seven fire protection districts, and secondary dispatch services for local and state public safety agencies. CCES offers public education resources including materials about 9-1-1 usage, children's safety education, and activity books. The organization also processes records requests for CAD incident reports and audio recordings under Missouri state law. No commercial product offerings are identified; the organization functions as a government emergency services provider.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Call Answering

Quantifiable outcome

• Nearly 32,000 9-1-1 calls handled annually
• +3 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eleven partnerships are on record, tiered minor, moderate and core.

• APCO (Association of Public Safety Communications Officials)minorOthersProfessional association membership providing standards, training, and resources for public safety communications professionals. Listed on CCES Links page as a resource for emergency communications professionals.
• NENA (National Emergency Number Association)minorOthersProfessional association for 9-1-1 and emergency communications. Listed on CCES Links page as a resource for emergency communications professionals.
• MoAPCO (Missouri Association of Public Safety Communications Officials)minorOthersState-level professional association for public safety communications officials in Missouri. Listed on CCES Links page as a regional resource.
• MoNENA (Missouri National Emergency Number Association)minorOthersMissouri state chapter of NENA for 9-1-1 professionals. Listed on CCES Links page as a regional resource.
• Reverse911 / Christian County Emergency ManagementmoderateStrategic or Co-development PartnerCommunity notification system partnership for emergency alerts to residents. Listed on CCES Links page as an emergency management resource serving Christian County.
• NOAA (National Oceanic and Atmospheric Administration)minorOthersWeather service integration providing severe weather alerts and information. Listed on CCES Links page as an operational resource.
• DHS (United States Department of Homeland Security)minorOthersFederal homeland security agency providing guidelines and resources for emergency communications. Listed on CCES Links page as a federal resource.
• Christian County, MissourimoderateOthersCounty government with which CCES collaborates on emergency services. Listed on CCES Links page as the governing jurisdiction.
• Christian County Emergency ManagementcoreStrategic or Co-development PartnerPrimary emergency management partner for Christian County. Listed on CCES Links page as the EMA organization providing coordinated emergency management services.
• Frontline Professional StandardsmoderateImplementation/ SI/ Consulting PartnerProfessional standards and internal affairs platform used for compliments and complaints handling. Provides digital portal for professional standards tracking and community feedback management.
• Cox Health EMScoreStrategic or Co-development PartnerEmergency medical services provider that dispatches Christian County Ambulance District calls. Critical EMS coordination partner for ambulance dispatch services across the county.

Scale indicators5 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• St. Charles County Police Communications: County-level 911/emergency dispatch function in St. Charles County, Missouri, dispatching for sheriff/police and fire agencies — comparable scale, jurisdiction, and integrated dispatch model.
• Jackson County 911 (Kansas City): Regional PSAP in the Kansas City metro serving Jackson County with consolidated police/fire/EMS dispatch — a larger but directly comparable Missouri metropolitan emergency communications model.
• Springfield-Greene County 911: Neighboring Missouri county PSAP/emergency communications center serving Greene County (Springfield metro), the closest direct operational peer to Christian County Emergency Services with a similar law enforcement and fire dispatch portfolio.
• Boone County Joint Communications: Joint emergency communications center serving Boone County, Missouri (Columbia), operating a consolidated PSAP for multiple law enforcement and fire agencies — a close functional and structural parallel to CCES.

Broad incumbents

• Motorola Solutions: Dominant incumbent vendor of Computer-Aided Dispatch (CAD), radio, and 911 call-handling platforms used by PSAPs like CCES; comparable through shared mission-critical public safety communications technology stack.
• CentralSquare Technologies: Public sector software vendor providing CAD, records, and dispatch solutions to PSAPs and emergency communications centers; closely comparable in operating environment to CCES's technology footprint.
• Tyler Technologies: Major public sector software provider serving counties and municipalities with public safety, records, and dispatch-adjacent solutions — relevant comparable for the public-sector IT ecosystem CCES operates in.

Emerging players

• RapidSOS: Technology company providing enhanced 911 data ingestion (location, sensor, smart device data) to PSAPs nationwide — comparable through overlapping service to 911 call-taking and dispatch operations.
• Carbyne: NG911 cloud-based call-handling and rich-media emergency communications platform deployed at PSAPs; an emerging direct adjacency in the same core 911 call-taking workflow as CCES.

Others

• APCO International: Association of Public-Safety Communications Officials — a professional association (and CCES-listed partner) that sets standards, training, and certifications for PSAP telecommunicators; thematically related ecosystem participant.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/911cces

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Christian County Emergency Services