costa coffee poland

Name

costa coffee poland

Legal name

Costa Coffee

Website

https://costacoffee.pl

Company type

Private

Founded year

1971

Operating status

Operating

Ownership category

akta.pro rank

Product category

Specialty Coffee Retail

NAICS

Snack and Nonalcoholic Beverage Bars (722515), Coffee and Tea Manufacturing (311920)

SIC

Retail-Eating & Drinking Places (5810), Retail-Eating Places (5812)

akta.pro primary industry

Coffee Chains & Franchise Cafes (THAFADAB)

akta.pro secondary industries

Cafe-Bakeries (Coffee + Pastry Focus) (THAFADAG), Beverage Service (Coffee/Tea/Juice) & Refreshment Stations (HSACAGAJ), Coffee, Espresso & Tea Appliances Retail (CRACADAC)

Keywords

• Specialty coffee retail
• Coffee shop chain
• B2B coffee solutions
• Coffee franchise operations
• Mobile loyalty program

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Retail Coffee Sales: Revenue from direct sales of coffee beverages, cold drinks, and food items through owned and franchised Costa Coffee retail locations across Poland.
2. Franchise Fees and Royalties: Income from franchise partners who operate Costa Coffee branded locations under license, receiving fully equipped cafes, training, and ongoing operational support.
3. B2B Coffee Equipment and Supplies: Revenue from supplying professional espresso machines, coffee beans, accessories, and branded materials to business partners. Includes ongoing service and maintenance contracts.
4. Delivery Services: Commission-based revenue from third-party delivery platforms (Uber Eats, Glovo) delivering Costa Coffee products to customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Costa Coffee Poland operates a chain of retail coffee shops serving espresso-based beverages, cold coffee drinks, and food items, supported by a mobile loyalty program, home delivery via third-party aggregators, and a B2B professional coffee solutions division. The Polish operations are operated under a master franchise arrangement with Lagardère Travel Retail, with 300+ locations across malls, airports, train stations, petrol stations, and grocery retail.

Product overview

Costa Coffee Poland operates as a coffee shop retail chain with a unified brand experience. The portfolio includes physical retail stores serving coffee beverages, food items, and seasonal specials; Costa Coffee Club loyalty program accessible via mobile app; Costa Delivery for home delivery through app, Uber Eats, and Glovo; gift vouchers for B2B and personal gifting; and franchise opportunities for entrepreneurs. Additionally, Costa Coffee Professional provides B2B coffee solutions including equipment, blends (such as the signature Mocha Italia), accessories, and maintenance services to businesses across sectors like hotels, offices, petrol stations, and retail. The brand traces its origins to 1971 London and operates its signature roasting facility in Basildon, Essex, which holds BREEAM Outstanding environmental certification.

Differentiator

Problem solved

Functional benefit

Products and services

• Costa Coffee Retail Cafés in Poland Retail specialty coffee cafés serving espresso-based beverages, cold coffee drinks, and food items across 300+ locations in Polish shopping malls, airports, train stations, and other high-traffic sites. Targeted at individual Polish consumers seeking a consistent premium coffee experience.
• Costa Coffee Club Loyalty Program Mobile loyalty application available on iOS, Android, and Huawei devices that rewards repeat customers with beans redeemable for free drinks and food. Includes a dedicated student discount program. Targeted at individual retail café customers in Poland.
• Costa Delivery Service Home delivery service for Costa Coffee orders fulfilled through third-party aggregators Uber Eats and Glovo, bringing Costa beverages and food to Polish consumers outside the café environment.
• Costa Coffee Gift Vouchers Fixed-denomination Costa Coffee gift vouchers redeemable in Costa Coffee Poland cafés, targeted at individuals purchasing gifts for friends, family, and colleagues.
• Costa Coffee Franchise Program in Poland Franchise opportunity enabling Polish entrepreneurs and investors to open and operate Costa Coffee branded cafés under a master franchise arrangement with Lagardère Travel Retail, backed by the global Costa brand and The Coca-Cola Company ownership.
• Costa Coffee Professional (B2B Coffee Solutions) End-to-end B2B coffee service solution supplying professional espresso machines, Mocha Italia coffee blends, additional consumable materials, barista training, and ongoing technical maintenance to Polish businesses and venues such as hotels, offices, and other institutional sites.

Quantifiable outcome

• Collect 10 beans in Costa Coffee Club app to receive a free any-size coffee with up to 3 add-ons
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Lagardère Travel RetailcoreChannel Partner/ Reseller/ DistributorLagardère Travel Retail operates Costa Coffee locations in Poland as the master franchisee. Contact: [email protected] for franchise inquiries.
• Uber EatsminorChannel Partner/ Reseller/ DistributorThird-party delivery partnership enabling customers to order Costa Coffee products for delivery through the Uber Eats platform.
• GlovominorChannel Partner/ Reseller/ DistributorThird-party delivery partnership enabling customers to order Costa Coffee products for delivery through the Glovo platform.
• Hotels and Hospitality BusinessescoreChannel Partner/ Reseller/ DistributorB2B partners providing Costa Coffee professional solutions including hotels, restaurants, cafes, bakeries, offices, gas stations, retail stores, healthcare facilities, and educational institutions.
• Espresso Machine ManufacturerscoreTechnology or IntegrationCosta Coffee Professional offers a wide range of espresso machines from capsules to automatic and freestanding units for business partners.

Scale indicators4 records

Direct peers

• Starbucks Poland (operated by AmRest): Direct competitor operating a similar premium coffee shop chain across Poland's major cities and malls. Both brands compete for the same premium café occasion, mall footfall, and loyalty-driven repeat customers, with comparable menu structures (espresso-based drinks, food, seasonal specials).
• Green Caffe Nero: Polish-origin coffee chain operating cafés across Poland in malls and high-street locations. Directly competes with Costa on location strategy (premium retail real estate), menu (espresso drinks, pastries), and target demographic (urban professionals, students).
• McCafé (McDonald's Poland): Coffee shop concept within McDonald's restaurants across the country, providing convenient, value-priced espresso-based drinks. Competes with Costa primarily on price and convenience, capturing a similar broad demographic.
• Cafe Segafredo (Segafredo Zanetti): Italian coffee brand operating its own chain of espresso bars in Poland and providing B2B coffee solutions to hotels, restaurants, and offices. Closely parallels Costa's combined retail café + B2B Professional model.
• Tchibo Poland: German coffee brand operating cafés and coffee bars in Poland alongside retail coffee/consumer products business. Overlaps with Costa in both physical café formats and the broader coffee sourcing/retail space.

Broad incumbents

• Lavazza (Italy/global): Global Italian coffee brand with significant presence in coffee shops, B2B professional solutions (Lavazza Professional), and retail packaged coffee. Directly comparable to Costa's blended retail + B2B professional model, though broader in geographic and product scope.
• Nespresso (Nestlé): Global premium coffee brand competing with Costa both through retail packaged products and B2B professional solutions (Nespresso Professional for offices and hospitality). Comparable in B2B equipment/supply business, though distribution model differs.

Others

• Costa Coffee UK (parent global brand): Global Costa Coffee brand owned by The Coca-Cola Company that defines the product, brand, and operating standards the Polish operation follows. Comparable because it sets the menu, blend, and franchise economics that Costa Poland executes against.
• Jacobs Douwe Egberts (JDE Professional): Global coffee company operating in the B2B out-of-home coffee solutions space, supplying equipment, beans, and service to hotels, offices, and foodservice. Directly comparable to Costa Coffee Professional as a competing B2B coffee platform in Poland and Europe.

Emerging players

• Ministerstwo Kawy / Yava / specialty roasters: Polish third-wave specialty coffee roasters and café operators gaining traction with younger urban consumers seeking single-origin and craft credentials. Represents the emerging premium-specialty segment that competes with Costa's mass-premium positioning.

Market position

Strengths4 records

Weaknesses4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/costacoffeepolska

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about costa coffee poland