community volunteer transportation

What community volunteer transportation does

Community Volunteer Transportation Company (CVTC) is a 501(c)(3) non-profit organization founded in 2008 that operates a volunteer driver transportation program for residents of the Monadnock Region in southern New Hampshire. The organization coordinates no-fee rides for community members who lack transportation access due to age, ability, economic circumstances, or other limiting factors. Service requests cover non-emergency medical and social service appointments, grocery shopping, pharmacy, bank, and post office trips. CVTC serves 36 towns across Cheshire and Hillsborough Counties, with destinations extending within a roughly two-hour radius including Concord, Manchester, Portsmouth, West Lebanon/White River Junction, Springfield MA, and the Boston metro area.

The operational backbone is TripList, a proprietary web-based trip management platform developed with Consensus Technology. Transportation Coordinators use TripList to register riders, capture ride requests, and track driver miles and donated time, while volunteer drivers access the portal via username and password to self-select rides matching their availability and preferences. The system generates monthly mileage logs for driver reimbursement at $0.56 per mile. Riders request rides by phone with at least five business days' notice.

CVTC's revenue model is donation-based, with no fees charged to riders. Funding is sourced from individual and business donations (tax-deductible under Tax ID 26-2838428), municipal contributions, the NH Department of Transportation, Monadnock United Way, and the NH Charitable Foundation (which has also funded strategic planning facilitation). The organization is governed by a Board of Directors and maintains Title VI Civil Rights and ADA/Section 504 compliance. Allan Gillis became Executive Director in September 2024 following Ellen Avery's retirement. Recent operational scale includes roughly 289-309 riders served per year, 60-85 active volunteer drivers, and 91,000-97,000 miles logged annually.

Name

community volunteer transportation

Legal name

Community Volunteer Transportation Company

Website

https://cvtc-nh.org

Company type

Private

Founded year

2008

Operating status

Operating

Short description

Community Volunteer Transportation Company (CVTC) is a 501(c)(3) non-profit that coordinates no-fee volunteer driver rides for Monadnock Region (NH) residents lacking transportation access, using its TripList portal to match volunteer drivers with riders needing medical, grocery, and essential trips.

Ownership category

akta.pro rank

Product category

Community Transportation Services

NAICS

Special Needs Transportation (485991)

SIC

Transportation Services (4700)

akta.pro primary industry

Volunteer Driver & Community Transportation Programs (TLAFAKAH)

akta.pro secondary industries

Transportation & Errands (Non-Emergency) (HLADAGAF), Special Needs & Senior Transportation Services (TLAFAKAI), Non-Emergency Medical Transportation (NEMT) (HSABAOAA)

Keywords

• Volunteer transportation services
• Non-emergency medical transport
• Community ride programs
• Senior mobility services
• Accessible community transit

Headquarters

HQ city

Peterborough

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Donations: CVTC operates as a 501(c)(3) non-profit organization. The primary revenue stream is donations from individuals and businesses. Donations are tax deductible (Tax ID: 26-2838428).
2. Municipal and Funder Support: Receives support from municipalities and various funders as shown in their funder acknowledgments. NH Department of Transportation provides program support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Community Volunteer Transportation Company (CVTC) coordinates no-fee rides through volunteer drivers and wheelchair-van providers for community members in the 36-town Monadnock Region of New Hampshire who lack transportation access due to age, ability, economic situation, or other circumstances. Rides are scheduled by phone with a Transportation Coordinator and matched to volunteer drivers through the proprietary TripList web portal, with drivers reimbursed at $0.56 per mile. Destinations include non-emergency medical and social service appointments, grocery stores, pharmacies, banks, and post offices within roughly a two-hour radius of the region.

Product overview

CVTC operates a volunteer driver transportation program that coordinates no-fee rides for community members in the Monadnock Region of New Hampshire. The core offering is the Volunteer Driver Program, which uses a proprietary trip management system called TripList to match volunteer drivers with riders needing transportation to medical appointments, grocery stores, pharmacies, banks, and post offices. Services are free to riders though donations are welcome, and the organization relies on volunteer drivers who use their own vehicles and receive mileage reimbursement.

Differentiator

Problem solved

Functional benefit

Brands

• TripList: Proprietary web-based trip management portal used by drivers to select rides and track mileage for reimbursement.

Products and services

• CVTC Volunteer Driver Program A no-fee volunteer transportation service that connects volunteer drivers using their own personal vehicles with community members in the Monadnock Region of New Hampshire who lack transportation access due to age, ability, economic situation, or other limiting circumstances. Riders request rides by calling the Transportation Coordinator at least five business days in advance; rides are matched to drivers through the TripList portal. Service covers non-emergency medical and social service appointments, grocery shopping, pharmacy, bank, and post office trips within a roughly two-hour radius of the region (including Concord, Manchester, Portsmouth, West Lebanon/White River Junction, Springfield MA, and Boston metro MA). Volunteer drivers are reimbursed at $0.56 per mile.

Quantifiable outcome

• 90% of riders agreed they are able to maintain, regain, or attain their independence because of CVTC
• +6 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

13 partnerships are on record, tiered core and minor.

• NH Department of TransportationcoreStrategic or Co-development PartnerPrimary funding and regulatory partner. CVTC receives operating support through NHDOT programs. NH DOT also funds Regional Coordinating Councils for Community Transportation.
• Monadnock Community HospitalcoreStrategic or Co-development PartnerLocal hospital partnership for health transportation access. Hospital is also listed as a funder/supporter.
• Cheshire Medical CentercoreStrategic or Co-development PartnerListed as a funder and community partner supporting transportation for healthcare access.
• NH Center for NonprofitsminorOthersAwarded CVTC the 2017 Healthy Community Impact Award; provides nonprofit resources and support.
• Volunteer NHminorOthersAwarded CVTC the Spirit of New Hampshire Award 2017; supports volunteer driver programs statewide.
• Home Healthcare, Hospice & Community Services (HCS)coreStrategic or Co-development PartnerHCS provides alternative transportation services for Keene residents (Friendly Bus and City Express). CVTC coordinates with HCS for complementary coverage.
• Monadnock RSVP and Volunteer CenterminorOthersCommunity partner for volunteer recruitment and coordination.
• Southwest Region Planning Commission (SWRPC)coreStrategic or Co-development PartnerFacilitates regional transportation coordination through the Monadnock RCC.
• NH State Coordinating Council for Community Transportation (SCC)coreStrategic or Co-development PartnerCVTC Executive Director appointed to serve on SCC; coordinates statewide transportation planning.
• Monadnock Regional Council for Community Transportation (MRCC)coreStrategic or Co-development PartnerRegional coordinating council for community transportation in the Monadnock region.
• Monadnock Family ServicesminorStrategic or Co-development PartnerHuman services partner referring clients who need transportation assistance.
• Monadnock Developmental Services (MDS)minorStrategic or Co-development PartnerHuman services partner referring clients who need transportation assistance.
• Keep NH MovingminorOthersCVTC is a proud member of Keep NH Moving, the official NH transportation resource directory.

Scale indicators8 records

Recent moves10 records

Expansion highlights3 records

Direct peers

• ITN America (Independent Transportation Network): ITN America is the closest national comparable — a non-profit volunteer-driver ride program for older adults that originated the model CVTC mirrors. Both deliver door-through-door service using volunteer drivers reimbursed by the mile, and both serve older/special-needs populations outside of fixed-route transit.
• Ride Connection: Ride Connection is a Portland, Oregon-based non-profit that coordinates volunteer drivers and community transportation for older adults and people with disabilities across a multi-county region — same volunteer-driver, no-fee model and same target population as CVTC, with a similar partnership-based operating model.
• Shepherd's Centers of America: A national network of interfaith community-based organizations that provide volunteer transportation, errands assistance, and other support services to older adults in their homes. Many affiliated Shepherd's Centers operate volunteer driver programs structurally identical to CVTC.

Broad incumbents

• Easterseals (Transportation Programs): Easterseals operates a national portfolio of disability and aging services including volunteer and non-emergency transportation programs. While much larger and broader in scope than CVTC, it competes for the same donor and grant dollars and serves overlapping special-needs and senior populations.
• Lyft Healthcare (Lyft Concierge): Lyft Healthcare provides managed NEMT and on-demand rides for older adults and patients through healthcare partnerships. It competes for the same medical-appointment ride demand CVTC serves but offers tech-driven, paid-driver service at national scale.
• Modivcare (formerly LogistiCare): Modivcare is the largest U.S. broker of non-emergency medical transportation, contracting with state Medicaid programs and managed-care plans. It competes for the same NEMT Medicaid-funded demand CVTC serves in NH but operates at vastly larger scale with paid drivers and brokered networks.

Emerging players

• GoGoGrandparent: GoGoGrandparent provides on-demand rides for older adults by brokering Uber and Lyft with human oversight and concierge service. It overlaps with CVTC's target population and use case (medical/errand trips for non-drivers) but uses a tech-mediated, paid-driver model rather than volunteers.

Regional players

• Home Healthcare, Hospice & Community Services (HCS): HCS operates Friendly Bus and City Express public bus service for Keene-area residents — directly cited by CVTC as a complementary service that handles Keene city limits. Closest regional peer in the same New Hampshire geography and the same senior/disabled population.

Others

• Catholic Charities (Transportation Programs): Many Catholic Charities agencies operate volunteer driver transportation programs for seniors and low-income residents, often funded by similar municipal and foundation sources. They are ecosystem peers that compete for the same donor pool and serve similar clients.
• VolunteerMatch / Points of Light: National volunteer infrastructure organizations that support volunteer recruitment for programs like CVTC. CVTC partners with Monadnock RSVP, an affiliate of this network. They are enabling peers rather than direct competitors but shape the volunteer supply chain CVTC depends on.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CVTCGiveARide
• LinkedInlinkedin.com/company/cvtc-nh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about community volunteer transportation