What Monadnock Family Services does

Monadnock Family Services (MFS) is a nonprofit Community Mental Health Center headquartered in Keene, New Hampshire, providing mental and behavioral health services across southwestern New Hampshire. Founded in 1905 as Associated Charities of Keene, the organization is one of ten state-designated community mental health centers in New Hampshire and serves as the regional mental health authority for approximately 35-38 towns and 110,000-115,000 residents of Cheshire County and surrounding areas. MFS operates four office locations (Keene headquarters, a second Keene site pending Antioch University building consolidation, Peterborough, and Jaffrey) and delivers care through a mix of office-based appointments, school-based counseling, home-visit community outreach, telehealth, and a 24/7 crisis line connected to the 988 Suicide and Crisis Lifeline.

MFS's service portfolio spans Children and Families Services, Adults and Older Adults Services, the Monadnock Adult Care Center (MACC) Adult Day Program, and a set of Special Services including Assertive Community Treatment (ACT), Dialectical Behavioral Therapy (DBT), the HOPE early-psychosis program, the InSHAPE physical-health program, Supported Employment, and Emerald House transitional housing. It also runs the Monadnock Assembly on Trauma and Transformation (MATT) public-health initiative under the Healthy Monadnock Alliance, plus a Parent Education Series. Core technology is limited to telehealth platforms for remote service delivery; the organization does not expose APIs or proprietary software products.

The business model is a fee-for-service clinical model funded through client fees, private health insurance, Medicaid, and Medicare, supplemented by federal and state grants and philanthropic donations via the Batchelder Society legacy giving program. Pricing is insurance- and co-pay-driven with reduced rates available for uninsured clients. GTM is community-led and event-driven, with mental-health awareness campaigns, Mental Health First Aid workshops, school partnerships, and an Antioch University clinical training pipeline serving as primary demand-generation and recruitment channels. MFS has approximately 200 team members, no parent company, no subsidiaries, no funding rounds, and no disclosed M&A activity; growth is operational rather than transactional.

Name

Monadnock Family Services

Legal name

Monadnock Family Services

Website

https://mfs.org

Company type

Private

Founded year

1905

Operating status

Operating

Headcount range

101–250 employees

Short description

Monadnock Family Services is a nonprofit, state-designated community mental health center in Keene, New Hampshire, serving children, adults, and seniors across roughly 35-38 southwestern New Hampshire towns with clinical, crisis, and community-based programs.

Ownership category

akta.pro rank

Headquarters

HQ city

Keene

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Client Fees and Insurance: Direct client fees based on insurance coverage including private health insurance, Medicaid, and Medicare. Payment arrangements available. Reduced rates possible for uninsured clients.
2. Federal and State Grants: Federal grants supporting mental health services and community programs.
3. Donations and Legacy Gifts: Public support from individuals and businesses through donations, bequests, and the Batchelder Society legacy giving program.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Monadnock Family Services is a nonprofit Community Mental Health Center providing timely access to safe, high-quality, results-driven mental healthcare through a network of interconnected programs. Core offerings include clinical counseling and psychiatric services for children, adults, and seniors; specialized treatment programs such as Assertive Community Treatment (ACT), Dialectical Behavioral Therapy (DBT), early psychosis intervention (HOPE), supported employment, and a wellness program (InSHAPE); transitional housing at Emerald House; an adult day program at the Monadnock Adult Care Center; 24/7 crisis intervention; and community-wide trauma-informed initiatives.

Product overview

Monadnock Family Services (MFS) is a nonprofit Community Mental Health Center providing a comprehensive portfolio of mental health services for individuals of all ages in southwestern New Hampshire. The organization operates as a network of interconnected programs including core clinical services (Children & Families Services, Adults & Older Adults Services, and Adult Day Program at the Monadnock Adult Care Center), specialized treatment programs (Assertive Community Treatment, Dialectical Behavioral Therapy, Help Overcoming Psychosis Early, InSHAPE wellness program, and Supported Employment), and crisis/emergency support available 24/7. Additional offerings include transitional housing (Emerald House), telehealth services, parent education series, and the Monadnock Assembly on Trauma and Transformation initiative. Founded in 1905, MFS serves as the state-designated mental health center for the region, providing over a dozen distinct programs in parent education, youth development, family support, elder care, veterans services, substance abuse prevention and treatment, and individual and group treatment.

Differentiator

Problem solved

Functional benefit

Products and services

• Children & Families Services Therapeutic services for children and adolescents experiencing emotional or behavioral difficulties including assessments, individual counseling, family counseling, community-based outreach counseling, medication and monitoring, case management, Student Assistance Program counseling, school-based counseling, and family support and resources.
• Adults & Older Adults Services Recovery-oriented mental health services for adults and seniors including personal counseling, care management, psychiatric services, case management, supported employment, ACT team services, medication supports, and the InSHAPE wellness program to help individuals improve health and live self-directed lives.
• Monadnock Adult Care Center (MACC) - Adult Day Program Adult day care services at 22 North Street, Jaffrey, NH, offering supportive and structured care for older adults with physical, emotional, or social challenges, including daytime care, medication administration, health screening, counseling, activities, exercise programs, community outings, personal care assistance, family support groups, and transportation.
• Assertive Community Treatment (ACT) A team of professionals and paraprofessionals providing intensive care available 7 days a week for adults with complex mental health needs, delivering coordinated treatment, rehabilitation, and support services.
• Dialectical Behavioral Therapy (DBT) Evidence-based therapeutic approach helping people affected by traumatic experiences cope with intense emotions and address challenges they have not been able to successfully manage through traditional treatment.
• Emerald House Transitional residence and treatment center in Keene for persons recovering from mental illness, teaching independent living skills including vocational skills, nutrition, budgeting, and social interaction. Staff are on site 24/7 for up to 10 individuals.
• Help Overcoming Psychosis Early (HOPE) Program assisting individuals and their families in navigating through a first episode of psychosis by stabilizing psychotic symptoms, maintaining relationships, and helping clients achieve educational and employment aspirations.
• InSHAPE A health and wellness program that pairs clients with a personal health mentor who is also a certified personal fitness trainer to create a tailored personal health plan addressing physical health alongside mental health recovery.
• Supported Employment Employment services helping people with mental illness return to work through partnerships with local employers, providing job applicants and supporting individuals in full- and part-time employment.
• Emergency/Crisis Services 24/7 emergency mental health crisis support available by phone at 988 or 833-710-6477 for New Hampshire residents experiencing mental health emergencies.
• Telehealth Services Remote mental health services delivered via telephone and video conferencing to provide continued client care across the service area, particularly expanded during the COVID-19 pandemic.
• Parent Education Series Educational classes for parents including Food and Mood (nutrition and mental health), Nurturing Parents (parenting skills), and Winter Family Play Group (nature-based activities for young children).

Quantifiable outcome

• 48% of clinical services rendered in the community (2014)

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Antioch UniversitycoreStrategic or Co-development Partner · 21 October 2021MFS entered into an Option to Purchase Agreement with Antioch University for its building at 40 Avon St. in Keene, NH. Antioch would stay in place and lease back a significant portion for up to 48 months while finalizing plans for its new campus. This consolidates MFS services to one location and enables collaborative synergy between the organizations.
• Antioch University New EnglandcoreStrategic or Co-development Partner · 21 October 2021Ongoing collaboration opportunity for providing mental health services to the community. Antioch University offers master's degrees, doctoral degrees, certificates, and professional education including Clinical Mental Health Counseling program in Keene.
• Antioch University Chancellor William R. GrovesminorOthersChancellor involved in facility transition discussions supporting MFS expansion plans.
• Healthy Monadnock AlliancecoreStrategic or Co-development PartnerLed by Phil Wyzik, the Healthy Monadnock Alliance is preparing to launch a public health initiative to advance healing and posttraumatic growth throughout all communities in the Greater Monadnock Region, transforming it into a Trauma Informed Community.
• Monadnock United WayminorGTM or Marketing PartnerCommunity partner participating in annual meetings and supporting regional mental health initiatives.
• Local Employers (Supported Employment Program)minorChannel Partner/ Reseller/ DistributorPartnerships with local employers for the Supported Employment program, meeting businesses' recruitment needs by providing quality job applicants from individuals living with mental illness.
• ConvenientMDminorGTM or Marketing PartnerFlu shot partnership where ConvenientMD donates $1.00 to MFS for every flu shot given at their Keene location through November 16th.
• Kathy Waters (Director of Development)minorOthersDirector of Development contact for media inquiries and development activities.
• Campaign to Change DirectionminorStrategic or Co-development PartnerMental health awareness campaign brought to New Hampshire by Former Chief Justice John Broderick and others in 2016, aimed at teaching the public about mental health and reducing stigma.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Northern Human Services: State-designated CMHC serving New Hampshire's North Country with mental health, substance use, and developmental disability services. Comparable to MFS as a rural-designated community mental health center with similar service scope and regional limitations.
• Community Partners: Mental health and developmental services provider serving the Dover/Strafford County region of New Hampshire. Operates as a comparable nonprofit community-based behavioral health organization with parallel program offerings to MFS.
• Riverbend Community Mental Health: Another of New Hampshire's ten state-designated community mental health centers, serving the Concord area with comparable mental health, substance use, and developmental services. Operates under the same state designation model as MFS with similar payer mix and program structures.
• Center for Life Management: Designated community mental health center serving the Derry/Londonderry area of New Hampshire with comparable mental health, substance use, and developmental services. Operates under identical state regulatory designation and funding framework as MFS.
• Mental Health Center of Greater Manchester: State-designated CMHC serving the greater Manchester NH region with mental health and related services. Functions as a peer under New Hampshire's Bureau of Behavioral Health designation framework, delivering comparable outpatient, crisis, and community-based programs.
• Greater Nashua Mental Health Center: State-designated CMHC serving Nashua and southern New Hampshire communities. Delivers an analogous mix of outpatient mental health, crisis, child and family, and recovery services under the same state designation as MFS.
• West Central Behavioral Health: New Hampshire state-designated CMHC serving the Lebanon/Upper Valley region. Offers parallel mental health, substance abuse, and developmental disability programs under the same state designation model as Monadnock Family Services.
• Lakes Region Mental Health Center: One of New Hampshire's ten state-designated community mental health centers, serving the Lakes Region with mental health and substance use services. Directly comparable to MFS in regulatory status, payer mix, and service portfolio.
• Seacoast Mental Health Center: One of the ten New Hampshire state-designated CMHCs serving the Seacoast region. Provides parallel mental health, substance use, and emergency services under the same state regulatory framework as MFS, with comparable funding sources and program structures.

Regional players

• Aspire Health Alliance: Larger nonprofit behavioral health organization serving southeastern Massachusetts with mental health, substance use, and developmental services. Operates a comparable community mental health center model but at greater scale and in a different New England geography from MFS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/monadnockfamilyservices
• Instagraminstagram.com/monadnockfamilyservices

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monadnock Family Services